Solar Scooters Reviews 

856
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers had a great experience with this company. Customers frequently praise the quick and efficient delivery service, often noting items arrive ahead of schedule. Many people highlight the superb service and helpful staff, noting excellent communication and quick issue resolution. Reviewers express high satisfaction with their purchases, describing the scooters as brilliant, outstanding, and excellent products with great quality. However, some people mentioned significant product issues, including melted wires, motor failures, or structural defects, sometimes shortly after purchase. A few others noted poor quality replacement parts or unresolved repairs. Some customers were also dissatisfied with support, citing unexpected fees or difficulties in resolving complex product issues.

What people talk about most

Product

Clients share ambiguous opinions on product quality and reliability, with many expressing satisfaction with... See more

Quality

Customers consistently note ambiguous experiences with quality, with some praising products as excellent,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick and efficient... See more

Service

Reviewers highlight positive aspects of service, noting impeccable, punctual, and helpful assistance.... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness and quick responses. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke with support via email on several occasions, sometimes they replied within a hour or two, sometimes it was the next day. Considering the time difference between the U.K and the U.S.A. that is... See more

Rated 5 out of 5 stars

Outstanding services. The Main key of this amazing services was the comunication. Every single email I sent to them I had replay strait away. I have receive advice feed back... See more

Rated 5 out of 5 stars

Great scooters and brilliant prices, very helpful staff and the deliveries are quick, even if shipping overseas. Purchased my 2nd scooter from Solar and would recommend to family and friends and have... See more

Rated 5 out of 5 stars

Brilliant company. I got my solar eq It's been a brilliant scooter. Well built and stable daily commute had 41mph the customer service from solar is amazing even after hours they will help you and b... See more


Company details

  1. Motor Scooter Dealer

Information provided by various external sources

Solar Scooters - Travel With Fun. The Best Electric Scooter Retailer in UK. UK Stock and FREE Next Working Day Delivery


Contact info

4.1

Great

TrustScore 4 out of 5

856 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(856)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

They removed 65 pounds out of my…

They remove 65 pounds out of my refund even if the scooter hast even been dispatched yet what a very bad company I will never recommend you or every buy anything from you worst people ever

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service!!!

Amazing service!!!! Extremely prompt to reply to any questions or queries. Kept me updated every step of the way from ordering to receiving my new scooter. Would definitely recommend Solar Scooters. My new toy/work transportation is so well made, I'm enjoying it so much and worth ever penny

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

The company on a whole is fantastic

The company on a whole is fantastic, customer service is excellent, communication is very good and quite fast at responding to queries.
Overall there is no complaints 👌

February 3, 2024
Rated 5 out of 5 stars

Absolutely Outstanding from…

Absolutely Outstanding from SolarScooters. Would HIGHLY recommend, first timing buying a product and it certainly won't be the last. I had a little problem with the LCD screen but the Solar team were very quick to respond to my email and sent me a replacement the next day along with a tutorial video on how to set the new one back up. I Can not thank them enough, they go above and beyond for their customers. Their products are INSANE!! I purchased the FF Lite model and I am super super please. GET ON IT!

January 12, 2024
Rated 5 out of 5 stars

Brilliant scooter

Brilliant scooter, delivered next day and only ordered on a sunday.

Called D who was amazing with support and helped with ordering, and helped setting up the scooter.

Will update review after using the scooter more.

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful customer service and quick…

Helpful customer service and quick delivery of spare parts . Reliable british company had a p1 off them a couple of years back never once had a prob with it . Was looking at some Chinese models from the states but the prices they are charging are a rip off you could buy a decent car for ...plus the fact if you need spare parts it takes weeks if not months to get item and if for some reason you have to send them back then that's more weeks added ..so I think I'll stick with solar . Been pondering the ff 2.0 but we'll see .....anyway good company if you want a reliable scooter and spare parts easy to get ...

December 26, 2023
Rated 1 out of 5 stars

A warning to people who want to buy…

A warning to people who want to buy from this company should read my review and think twice about it, especially if you decide to buy and change your mind for a genuine reason.
I purchased a top of the range electric scooter for my daughter not understanding that it was capable of travelling 60mph.
Realising my error I contacted the company for a return and refund expecting to cover the costs for shipping the return which is fair enough and normal trading practice.
Unfortunately, Solar Scooters is one of those companies that is happy to snatch your money but is very reluctant to give it back.
This company has a "policy" of charging penalty fees for excuses like "restocking" or providing a box for a return when you already have the original box as the scooter wasn't used or fully unpacked.
The total charges for returning the scooter (a grand total of £145) felt like a severe punishment dished out by this company because they hate having to give money back to customers even when they make genuine mistakes.
Eventually after releasing this review, this company reluctantly offered to refund if I removed this review. I agreed in order to get my money back but I'm reposting it because I feel that strongly about warning people to avoid this company. Stay away from them if you value fairness and good customer service as Solar Scooters possesses none of those qualities.

December 12, 2023
Unprompted review

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