Solar Scooters Reviews 

856
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers had a great experience with this company. Customers consistently praise the products, often describing the scooters as high-quality, well-built, and performing exceptionally well with good battery life. Many highlight the brilliant service and incredibly fast delivery, with items often arriving ahead of schedule or the next working day. The customer support team is frequently commended for being top-tier, helpful, and providing quick, effective communication and assistance. However, some customers also noted occasional product issues, such as wiring problems, motor malfunctions, and structural defects like splitting steering locks or hairline fractures. A few people also experienced unsatisfactory customer service, mentioning difficulties in resolving issues, high fees for refused deliveries, or uncooperative responses regarding documentation and warranty.

What people talk about most

Product

Customers had positive experiences with product, with many expressing high satisfaction with their scooter... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the products as excellent,... See more

Service

People report positive experiences with service, often highlighting the top-tier customer support and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting quick and incredibly... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the timely and quick email... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered my new solar p1 pro scooter on a Monday and 22 hours later it was delivered, absolutely brilliant service. It's so easy to order on line and l do know from previous experience that if you n... See more

Rated 5 out of 5 stars

I have had a couple issues with my scooter and the staff that have emailed has been really helpful and getting my problems sorted as soon as possible. I am impressed with the quick responses and the t... See more

Rated 5 out of 5 stars

I honestly can’t stress this enough, but absolute TOP TIER customer service. Scooter & accessories came the next working day, incredibly fast delivery. I did have a slight problem regarding my scooter... See more

Rated 5 out of 5 stars

Spoke with support via email on several occasions, sometimes they replied within a hour or two, sometimes it was the next day. Considering the time difference between the U.K and the U.S.A. that is... See more


Company details

  1. Motor Scooter Dealer

Information provided by various external sources

Solar Scooters - Travel With Fun. The Best Electric Scooter Retailer in UK. UK Stock and FREE Next Working Day Delivery


Contact info

4.1

Great

TrustScore 4 out of 5

856 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(856)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All round great!

Great customer service, prices for parts can be expensive but the more you pay the better quality.. got my parts within a few days of ordering. Highly recommend solar scooter! Best scooters money can buy.. (my opinion)

May 4, 2024
Rated 2 out of 5 stars

£1550 of problems

Solar scooter ff lite

Firstly paid for express delivery scooter came a week later after being lost by the courier.

Secondly used the scooter for 3 days 1st technical problem 15mph limiter stuck on could not remove solar said it was a problem with the display, sent me a new display did not resolve the problem then sent a second went back and forth for 2 weeks until the scooter was sent back so there technician could fix the problem and charged me £20 to do so.

Had the scooter back 2 weeks and now throttle problems and I'm guessing will take a few weeks to resolve.

£1550 of nothing but problems.

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

Solar p1 3.0 👌👌👍👍

Great customer service leading upto my purchase, had a couple of questions which were answered almost immediately.
Scooter is incredible, the acceleration it has even in eco mode gives u the confidence pulling off at traffic lights it's an absolutely solid build aswell which is great..a head turner especially with the tron blue lights on im averaging about 28 miles of range on mine so far, given that I'm over 100kg and it's a fair bit of stop start I would say that's good.
Love the product and so far company experience is great.

May 2, 2024
Rated 5 out of 5 stars

Fantastic service from solar scooters

Fantastic service from solar scooters. Ordered the P1 3.0 Black key no Tron and saddle with the intention of possibly using the saddle at a later date. It arrived next day via Tracked FedEx, I received notifications on the way. It was really securely packaged, double boxed with packing straps.

The saddle had been installed prior to dispatch which was great for transporting but did mean four countersunk deck screws had been replaced for longer ones and originals not put in the box so when I removed the saddle post the deck bolts didn’t match. I emailed them about 7pm on Friday evening not expecting to hear anything until at least Monday, I got a reply within two hours offering to send some out and answering another question I had. They sent a full set so I now have a few spares. I’ve since bought some grips from them and received similar high level of service.

An actual UK business with a physical location who know the nuts and bolts of the products they sell unlike a lot of scooter sellers drop shipping £1000 boxes with zero support.

All round reliable company good products, excellent service and customer support.

I would absolutely recommend Solar scooters to a friend.

April 18, 2024
Rated 5 out of 5 stars

I have two Solar products

I have two Solar products. I purchased an e-clipse and a EQ scooter. Both are great. Love the finish, the attention to details, love how people are always asking me about both items. Love the speed and power to go up hill. And specially love the customer service. Everytime I write with a doubt or question they are very to answer me quickly. Solar in my book are A+.

March 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great Scooter, Great Help!!!

Got a P1 a few months ago, was having issues with one of my motors and loss of power. Contacted the customer service team and they got back to me quick. Did some steps and turns out my P-settings was incorrect, my kids must have changed the damn thing when I was gone. Got it sorted in like 20 minutes. They were a great help, been having so much fun with this. I would recommend them for sure.

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect Customer Support

Listened to every issue I had, provided every help they could and solved my problems within the matter of an hour or two from emailing them. Absolutely phenomenal customer service over here for Solar Scooters in the UK!

February 28, 2024
Unprompted review

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