Solar Scooters Reviews 

856
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers had a great experience with this company. Customers consistently praise the products, often describing the scooters as high-quality, well-built, and performing exceptionally well with good battery life. Many highlight the brilliant service and incredibly fast delivery, with items often arriving ahead of schedule or the next working day. The customer support team is frequently commended for being top-tier, helpful, and providing quick, effective communication and assistance. However, some customers also noted occasional product issues, such as wiring problems, motor malfunctions, and structural defects like splitting steering locks or hairline fractures. A few people also experienced unsatisfactory customer service, mentioning difficulties in resolving issues, high fees for refused deliveries, or uncooperative responses regarding documentation and warranty.

What people talk about most

Product

Customers had positive experiences with product, with many expressing high satisfaction with their scooter... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the products as excellent,... See more

Service

People report positive experiences with service, often highlighting the top-tier customer support and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting quick and incredibly... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the timely and quick email... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered my new solar p1 pro scooter on a Monday and 22 hours later it was delivered, absolutely brilliant service. It's so easy to order on line and l do know from previous experience that if you n... See more

Rated 5 out of 5 stars

I have had a couple issues with my scooter and the staff that have emailed has been really helpful and getting my problems sorted as soon as possible. I am impressed with the quick responses and the t... See more

Rated 5 out of 5 stars

I honestly can’t stress this enough, but absolute TOP TIER customer service. Scooter & accessories came the next working day, incredibly fast delivery. I did have a slight problem regarding my scooter... See more

Rated 5 out of 5 stars

Spoke with support via email on several occasions, sometimes they replied within a hour or two, sometimes it was the next day. Considering the time difference between the U.K and the U.S.A. that is... See more


Company details

  1. Motor Scooter Dealer

Information provided by various external sources

Solar Scooters - Travel With Fun. The Best Electric Scooter Retailer in UK. UK Stock and FREE Next Working Day Delivery


Contact info

4.1

Great

TrustScore 4 out of 5

856 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(856)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Scooter quality is brilliant and…

Scooter quality is brilliant and definitely picks the speed like I hoped for maybe even faster. It’s like a little electric moped!

Very easy to put together!
Although the price is high it is worth the money !

October 12, 2024
Rated 1 out of 5 stars

I bought a P1 Pro escooter from Solar…

I bought a P1 Pro escooter from Solar Scooters (USA) just over a year ago. At first I was happy with it but now something is afoul with it (display just started blinking various errors). The scooter seems to still run but I don't know if it is safe.

I contacted Solar about it and they are not providing a good follow up service at al! This scooter is supposed to have a two year warranty but it seems like they want to avoid honoring that because if they reply to emails at all, they can take 24 hours to reply and then just keep replying with things like 'check this', or 'check that'. No actual solutions or resolution.

I totally regret my purchase.

August 25, 2024
Unprompted review
Rated 5 out of 5 stars

The best E-scooter company on the market

The website is really easy to use, whether it comes to looking for a perfect scooter/bike aswell as making customisation really simple too. I was hesitant with my first purchase as i have just started working whilst in college and need to spend money wisely. Solar Scooters is an amazing investment however, since they offer the highest quality and performance for the best prices compared to other e-scooter/e-bike companies. I will definetely be upgrading to better models in the future. Customer service is really quick and extremely helpful whether it comes to changing anything about the scooter or anything regarding the purchase. They are also very polite and understanding. Highly recommend.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Solar Scooters are amazing

Solar Scooters are amazing. Their Customer service are fast if you have any problems. I would recommend buying a Scooter from these guys 100% super fast Customer service and great Scooters

August 6, 2024
Rated 1 out of 5 stars

Awful company brought a scooter and …

Awful company brought a scooter and battery broke within 200 miles won't hold charge I'd avoid heard slot of horror story's about the frame cracking too hoping mine doesn't when messaged got a rude reply that battery's fail clearly they use rubbish battery's

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer support

Excellent communication from customer support, even though the had me email them nearly every day the were still great and answered everything I needed to know and never once lied to me.

Now in regards to the scooter, she is an absolute animal
I was getting up to speeds of 45 and having the death wobble until I popped the seat on there as well and she zoomes up to 50mph 😍 safe to say after a long and exhausting wait I am very satisfied with my solor p1 pro

Thank you solor team
Still gutted I didn’t get my free balaclava that I asked for tho having to wait 3 months for the scooter to finally arrive haha but all good that was me trying to get a freebie lol! You don’t ask you don’t get as my mum always use to tell me

May 30, 2024
Rated 5 out of 5 stars

My scooter cane with in around 2 days…

My scooter cane with in around 2 days of ordering and even when I thought something was wrong with it without no hesitation they arranged a currier to come and pick the scooter up from my address free of charge and they ran a full testing on it and then sent it back within a week also free if charge would definitely recommend

July 6, 2024

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