Solar Scooters Reviews 

856
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers had a great experience with this company. Customers consistently praise the products, often describing the scooters as high-quality, well-built, and performing exceptionally well with good battery life. Many highlight the brilliant service and incredibly fast delivery, with items often arriving ahead of schedule or the next working day. The customer support team is frequently commended for being top-tier, helpful, and providing quick, effective communication and assistance. However, some customers also noted occasional product issues, such as wiring problems, motor malfunctions, and structural defects like splitting steering locks or hairline fractures. A few people also experienced unsatisfactory customer service, mentioning difficulties in resolving issues, high fees for refused deliveries, or uncooperative responses regarding documentation and warranty.

What people talk about most

Product

Customers had positive experiences with product, with many expressing high satisfaction with their scooter... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the products as excellent,... See more

Service

People report positive experiences with service, often highlighting the top-tier customer support and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting quick and incredibly... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the timely and quick email... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered my new solar p1 pro scooter on a Monday and 22 hours later it was delivered, absolutely brilliant service. It's so easy to order on line and l do know from previous experience that if you n... See more

Rated 5 out of 5 stars

I have had a couple issues with my scooter and the staff that have emailed has been really helpful and getting my problems sorted as soon as possible. I am impressed with the quick responses and the t... See more

Rated 5 out of 5 stars

I honestly can’t stress this enough, but absolute TOP TIER customer service. Scooter & accessories came the next working day, incredibly fast delivery. I did have a slight problem regarding my scooter... See more

Rated 5 out of 5 stars

Spoke with support via email on several occasions, sometimes they replied within a hour or two, sometimes it was the next day. Considering the time difference between the U.K and the U.S.A. that is... See more


Company details

  1. Motor Scooter Dealer

Information provided by various external sources

Solar Scooters - Travel With Fun. The Best Electric Scooter Retailer in UK. UK Stock and FREE Next Working Day Delivery


Contact info

4.1

Great

TrustScore 4 out of 5

856 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.1

All reviews

(856)

45 reviews in the last 12 months

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Rated 3 out of 5 stars

I have been threatened to have my…

I have been threatened to have my warranty canceled if I don't change my review that was previously a 1 star I have had two faults that needed repair the second fault was repaired quickly which is why I give 3 star but the threats were out of order they need to learn to be more accommodating people spend all there money to buy these things

June 8, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the scooter and it arrived on…

I ordered the scooter on Friday and it arrived on the following Monday with everything I ordered with no issues whatsoever. It was also in two boxes for added protection. I had an eEnvirorides PVR Pro previously with dual 1600w motors and this solar P1 Pro with dual 2000w motors is considerably faster. I couldn't be more happy with my purchase.

June 2, 2025
Rated 5 out of 5 stars

Brilliant Customer Service

Don't normally leave reviews but felt the guys at Solar really deserved one ! Honestly, they've been brilliant. Had a couple of issues with our P1 Pro, but their repair and customer service has been second to none. They have always responded to my emails incredibly quickly, and are always polite and helpful. If you want a super fast escooter, I would thoroughly recommend you get it from these guys - five stars !!

May 29, 2025
Unprompted review
Rated 1 out of 5 stars

One star is for putting my life at risk…

One star is for putting my life at risk and my home and putting the blame on me for the faults with the p1.30.

Everything was going good with the p1 3.0 it’s quite fast and been a blast but it only lasted 1 year and five months before it went all down hill from the scooter itself and how management and customer service handle the situation. I started getting error codes like 08, 01, 10. Inside the scooter it started melting plastic connectors. It needed several trips to solar to repair it. Every time I got it back it would start melting plastic connectors again. The last visit they had the scooter for five weeks and I was notified they need to speak to management because it’s a recurring issue.

Management response was “your to blame be quiet” they basically said it’s my fault due to the way I ride the scooter 🤔 I’ve had it for a year and five months not once had this issue. They said all different things like the way I use it, I been using it on single motor. When I never ever do. I might as well buy a peddle scooter. Trying to shut me down and said they would repair it again as good well gesture and repeated it after further response to the email. The tone in the email was like be quiet that’s it we’re not taking responsibility.

So I get the scooter back after the “good will gesture” and few days later what happened! Melting again but this time the damn battery. Luckily the error 10 popped up to prompt to look inside. Not only that they wired up the single and dual buttons up wrong from the same “good will gesture” also left the stem loose both bolts and quick release. They said there not much they can do rectify it after seeing photos of the melted battery and to bring it in again, no way I changed my mind and slung the scooter away it must poor quality to only of last this long through normal use. Either that or they lying and it’s a fault with parts but it cost more to replace than the scooter current value. I asked for refund, replacement and told no, shifting the blame on me. The experience at first with solar was great they response on emails great but as soon had this recurring issue it totally changed. I cannot recommend them to anyone. I would advice to save up more and invest in something better quality than solar scooters. The battery also useless. After a year I started only getting around 8/12 miles on setting 2. Please don’t be tempted to buy one of these scooters it won’t last and when a recurring issue comes up that they can’t or won’t sort out they won’t help you and leave you with nothing.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

All good

All good, no issues. Delivery on time. Have not yet tested as it’s raining but will test over weekend and update review.

May 19, 2025
Rated 1 out of 5 stars

Poor stock control

Advertises item takes your payment but does not have the item in stock or sends you the wrong item and expects you to pay to send the item back even though they made the mistake.

April 30, 2025
Rated 5 out of 5 stars

Riding the Solar E-clipse 2.0 feels…

Riding the Solar E-clipse 2.0 feels like owning a mini electric motorcycle—it’s fast, powerful, and turns heads everywhere I go. The acceleration is insane, and the fat tires plus full suspension make the ride super smooth, even on rough streets. I love the built-in lights, turn signals, and the overall design—it looks and feels premium. It’s perfect for commuting, cruising, or just having fun. Easily one of the best electric bikes I’ve ever owned.

May 6, 2025
Rated 5 out of 5 stars

After tons of research I landed on

After tons of research I landed on
Solar, there are many different brands but this company has blown me away from its amazing service, after sales support and quality.

The P1 Pro and P1 3.0 are amazing scooters and have help up well for the few months I’ve had these for.

May 6, 2025
Rated 5 out of 5 stars

Great Engineers

Engineers at the West Drayton hub are great to deal with in person. They are knowledgeable and very helpful. Much better experience dealing directly with the hub.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, delivered on time. The Hyperion is absolutely beautiful and very stable. I hit 62mph on a private runway next to me and got the best adrenaline of my life, highly recommended if your looking for a performance scooter.

May 2, 2025
Rated 5 out of 5 stars

Scooters are amazing I have a p1 3.0…

Scooters are amazing I have a p1 3.0 and it is fantastic maybe it could be more durable for the price as certain things break easily and are not cheap but speed doesn’t disappoint and the repair team are fantastic fixed my scooter in 2 days and sent it back right away and always keeping me updated with the repair and adding a lot of stuff for free

May 2, 2025
Unprompted review
Rated 1 out of 5 stars

£2400 Scooter sold on lies.

Pre-ordered a £2400 scooter, was delayed 5 total times, arrived after a 7 month wait.

Scooter was faulty from day one, broken lights, cosmetic wear, missing bolts etc.

Rode in light rain once for a short duration, scooter deck was flooded, suffering water damage despite an IP66 rating when advertising (can sustain jet washes). Suspect that the lack of mudguards caused water to spray into the small holes as there was no effort to make any water resistance where wires go to and from the motors to the battery.

False advertisement was removed from the website after this fact, they refuse a refund because I voided my warranty with water damage despite their water resistance rating being a complete lie and a selling point for me initially.

Scooter has never been close to it's advertised top speed, simply lacks the power as the components get bottle-necked.

April 24, 2025

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