Solar Scooters Reviews 

856
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers had a great experience with this company. Customers consistently praise the products, often describing the scooters as high-quality, well-built, and performing exceptionally well with good battery life. Many highlight the brilliant service and incredibly fast delivery, with items often arriving ahead of schedule or the next working day. The customer support team is frequently commended for being top-tier, helpful, and providing quick, effective communication and assistance. However, some customers also noted occasional product issues, such as wiring problems, motor malfunctions, and structural defects like splitting steering locks or hairline fractures. A few people also experienced unsatisfactory customer service, mentioning difficulties in resolving issues, high fees for refused deliveries, or uncooperative responses regarding documentation and warranty.

What people talk about most

Product

Customers had positive experiences with product, with many expressing high satisfaction with their scooter... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the products as excellent,... See more

Service

People report positive experiences with service, often highlighting the top-tier customer support and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting quick and incredibly... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the timely and quick email... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered my new solar p1 pro scooter on a Monday and 22 hours later it was delivered, absolutely brilliant service. It's so easy to order on line and l do know from previous experience that if you n... See more

Rated 5 out of 5 stars

I have had a couple issues with my scooter and the staff that have emailed has been really helpful and getting my problems sorted as soon as possible. I am impressed with the quick responses and the t... See more

Rated 5 out of 5 stars

I honestly can’t stress this enough, but absolute TOP TIER customer service. Scooter & accessories came the next working day, incredibly fast delivery. I did have a slight problem regarding my scooter... See more

Rated 5 out of 5 stars

Spoke with support via email on several occasions, sometimes they replied within a hour or two, sometimes it was the next day. Considering the time difference between the U.K and the U.S.A. that is... See more


Company details

  1. Motor Scooter Dealer

Information provided by various external sources

Solar Scooters - Travel With Fun. The Best Electric Scooter Retailer in UK. UK Stock and FREE Next Working Day Delivery


Contact info

4.1

Great

TrustScore 4 out of 5

856 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(856)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic scooter

Fantastic scooter, delivered on time and the support staff are very professional and helpful.
The Hyperion is my absolute favourite between my innmotion rs and wolf warrior.

April 7, 2025
Rated 5 out of 5 stars

Amazing company and amazing service,

Amazing company and amazing service,
Had a motor issue/error also I cracked my rear rim brought a new one the team fitted it and sorted the error out Bought it into the warehouse and had it fixed same day! Now back to riding. Couldn’t be happier with the service we received and the guys at solar are amazing at what they do

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company and amazing service

Amazing company and amazing service, had a slight issue with a brake and rear rim error code. Bought it into the warehouse and had it fixed same day! Now back to riding. Couldn’t be happier with the service we received and the guys at solar are amazing at what they do

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased my solar P1 a year and 3…

I purchased my solar P1 a year and 3 months ago and it been a wonderful scooter. It stopped working 3days ago and the very helpful people at solar scooter have been brilliant in helping me sort it out. They are sending a new controller free of charge. Well done for their wonderful service

March 13, 2025
Unprompted review
Rated 1 out of 5 stars

really poor experience with

I have a really poor experience with solar scooters

Their website clearly states prices include UK VAT (20%). However, they invoiced me the full amount (2400 pound) even tho its being shipped internationally. As a result, I had to pay VAT again upon import, increasing the total cost by over €500.

Despite multiple emails to their support, the company failed to correct the reported value or address the issue with FedEx, leading to double taxation. Customer support responded promptly but showed little understanding and did not take responsibility for the mistake.

I recommend caution when ordering from Solar Scooters, especially if you're outside the UK, due to their poor handling of taxes and import fees.

February 16, 2025
Rated 1 out of 5 stars

DONT EXPECT A WARRANTY.... DONT EXPECT ANYTHING EXCEPT TROUBLE

Awaiting the replacement parts they are sending me to get my scooter back working.. once i receive it ill alter my review further.....
My controller arrived and I've been sent 5 different diagrams and videos and still not match the part connections on my scooter... Told to superglue broken things at 5days old.
Told warranty was voided because I followed there instruction video on sim installation for the gps.. I've been trying to get the issues fixed.. due to water getting in for 3months still no joy... Time to try and get my money back legally... As there customer services just seem to only be helpful if your sending them money.... DONT EVER BUY.....
THE 1 AND 2 STAR REVIEWS ARE TAKEN OFF BY THEM BLACKMAILING CUSTOMERS TO REMOVE THEM.... I WISH PEOPLE HAD THE BALLS I HAVE NOW TO JUST LEAVE MY REVIEW ON FOR EVERYONE TO SEE FULLY.... CHECK SOME OF THE FACEBOOK GROUPS AND CHATS AND YOULL FIND PROBLEMS EVERYWHERE.... scooter was Ff 2.0.... :)scooter i bought that it says is ip66 rated has been seriously effected and damaged throughout the majority of the internal wiring and connections by normal usage in our normal uk weather... I had issues from day 3 when the rear indicators came apart from there rubbery stalk like a bad choice of material the way it had broken.. they said could i not glue it back together.. that was there answer to me asking if they would send me a replacement for it... Now im trying to get them to replace a motor controller thats died and they want me to pay for it... I followed there guide videos when i set up the scooter and installed a sim in the gps... But they say i voided the warranty by doing that and now im stuck with 3k of badly made and wrongly advertised scooter that i wish i never even laid eyes on.... Its awful how they have been blamin me for there bad product and having no contact number to get them on in the uk is shocking but i see why they dont now... It would be a constant complaints line.

March 6, 2025
Unprompted review

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