Solarspot Daylight Systems Reviews 567

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Very friendly & helpful people. Parts arrived on time through courier. Fitters were very friendly, clean & tidy and made no mess of any description & removed packaging outside. Sun Tunnel is amazing a... See more

Company replied

Rated 5 out of 5 stars

Excellent product. Does exactly what is advertised. Looks really good where we have it installed in our hall. During daylight hours it lights a hall which has been dark since the bungalow was built. A... See more

Company replied

Rated 1 out of 5 stars

I placed an order for supply & install of a Solarspot light tube and paid for it in full. Goods arrived then with less than 24hrs notice the installer emailed (not called!) to cancel the install. Afte... See more

Company replied

Rated 5 out of 5 stars

We have to block 2 windows in our bungalow in order to build an extension at the rear. We researched all the possible solutions to compensate for the lack of light ; Velux windows, glass bricks, sun t... See more

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Company details

  1. Lighting Store

Information provided by various external sources

Independently proven to be the world's brightest sun pipe system.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

567 reviews

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Rated 4 out of 5 stars

Seamless sunlight

The process was very easy, Chris most helpful, attentive and efficient. Fitting by the team from Pebbleford was straightforward, fast and cost effective, a good job all round, and the result in the rooms fitted is stunning. Would be very happy to recommend the product and the service. Thank you, Adrian

May 30, 2021
Unprompted review
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Reply from Solarspot Daylight Systems

Hi Adrian
Thanks for your taking the time to leave a review. I'm please to hear that it all went well, particularly with the wooden vaulted ceiling. I'll be sure to pass your comments on to Michael and the team. We're a little disappointed to drop a star on what looks like such a good review as we always strive for 5-stars. Please let us know if you can see any areas that we can improve the service.
Regards
Chris

Rated 5 out of 5 stars

First class service

First class service. Thank you Chris and team

May 28, 2021
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Reply from Solarspot Daylight Systems

Hi Nigel,

Thanks for taking the time to review our product and for choosing Solarspot for your home.
Elaine.

Rated 5 out of 5 stars

After 14 years working in a dark…

After 14 years working in a dark kitchen my husband fitted a solarspot daylight system. i now keep thinking i have left a light on, the kitchen is now bathed in sunshine. the company were brilliant on the phone very helpful and extremley polite. my husband fitted the system himself, i was a little worried at 75 being on the roof but he made fitting it look easy. we are just so impressed with it and would have no worry about recommending it to anyone who wants more light.

May 26, 2021
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Reply from Solarspot Daylight Systems

Hi Sarah,
Thank you for the glowing review, we are so pleased you are now working in a light and bright kitchen. Thank you for choosing Solarspot for your home.
Elaine.

Rated 4 out of 5 stars

The product and finished job is really…

The product and finished job is really good. We just had a few set backs. Make sure you survey the area before starting any work or installation.

May 25, 2021
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Reply from Solarspot Daylight Systems

Hi Janet,
Thank you for taking the time to review our product and for the 4 stars, all turned out well in the end, thank you for sticking with it. We trust now you have lots of natural day light.
regards,
Elaine.

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly, a great product. Disappointed it’s gone up so much since ordering one a month ago. :(

May 25, 2021
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Reply from Solarspot Daylight Systems

Morning Chris,
Thank you for your comments, this is the first price increase we have had in about 5 years. But I trust that you think that you still had value for money. Thank you for the 5 star review and choosing Solarspot for your home.
Regards,
Elaine.

Rated 5 out of 5 stars

Perfect ineveryway

The product was just as we wanted gives us all the light needed . The installation was perfect no mess or fuss and both the guys were great.

May 19, 2021
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Reply from Solarspot Daylight Systems

Morning John,
Thank you for taking the time to review our product and choosing Solarspot for your home.
Regards,
Elaine.

Rated 5 out of 5 stars

A remarkable transformation!

I do not often respond to requests for a review but in this instance I feel inspired to do so. We are very pleased with the transformation that our D25 has made to our small, dark ensuite shower room.

Chris at Solarspot was exceptionally patient with all my questions and provided some very sound advice. Langley Roofing (the Dorset installers) were swift off the mark and did a good job on the installation especially the clearing up afterwards!

A good result all round.

May 11, 2021
Unprompted review
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Reply from Solarspot Daylight Systems

Hi Bob,
Thank you for such a great review, and for choosing Solarspot for your home, we will pass on your comments to the installers.
Regards,
Elaine.

Rated 5 out of 5 stars

Thanks to Solarspot

Thanks to Solarspot, Chris really knew his stuff - they were the first company I called ... I then did research and came right back to where I started - great product and installer (Jimmy and his team were fast, polite, and very tidy) made a dark hallway bright.

May 10, 2021
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Reply from Solarspot Daylight Systems

Hi Andy,
Thank you for taking the time to review our product and for the 5 stars. Delighted to hear that you now have a bright hallway.
Regards,
Elaine.

Rated 5 out of 5 stars

As part of an extension we lost our…

As part of an extension we lost our natural light from a landing window which is now an internal door. After much research I ordered my tubular daylight system from Solarspot which was installed by their recommended engineer. What can I say, absolutely amazing. It is actually lighter than before and the light filters to the hallway. Would fully recommend this product.

May 10, 2021
Unprompted review
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Reply from Solarspot Daylight Systems

Hi Lorraine,

Thank you for taking the time to review our product and for choosing solarspot for your home.
Regards,
Elaine.

Rated 5 out of 5 stars

I am absolutely thrilled with my sun…

I am absolutely thrilled with my sun tunnels.
They were fitted quickly and the difference is amazing.
I would absolutely recommend these to brighten dimly light areas or rooms with no windows.

May 9, 2021
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Reply from Solarspot Daylight Systems

Hi Nikki,
Thank you for taking the time to review our product and choosing Solarspot for your home.
Regards,
Elaine.

Rated 5 out of 5 stars

Excellent performance. What a difference and genuinely brings the outside in

It's not very often I take time to review products, but this product is one which deserves the time to comment. We are renovating and remodeling a bungalow and due to a roof truss being just off centre of our newly created utility, we were not able to fit a conventional velux type roof light. We looked for sun tunnel options and considering that a window based option would not necessarily allow maximum light enter on a north westerly facing roof, we opted for the dome version from SolarSpot. The builder advised we would be wasting money as all sun tunnels he had fitted did not perform well. All I can say is he obviously did not fit SolarSpot sun tunnels. Even on the dullest of days it is bright in our utility and looks like a light has been left on. The ambient light even lights up the bottom end of our hallway. Although too early to comment on long term performance it is an excellent product, easy installation, and I would definitely recommend.

May 6, 2021
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Reply from Solarspot Daylight Systems

Morning Geraint,
Thank you for putting your trust in Solarspot despite your builder telling you otherwise. We are delighted that we have another builder out there that realises there is a significant difference in the products that are on the sun tunnel market.
Thank you again for choosing Solarspot for your home and taking the time to review our product.
regards,
Elaine.

Rated 5 out of 5 stars

just had our D38 Solarspot fitted

just had our D38 Solarspot fitted and are amazed at the difference it has made to the lighting levels to our upper landing and stairwell. On the day it was fitted it was lovely and sunny but the day after it was overcast and raining but the level of light was still bright, obviously not as bright as the day before but still much better than before the installation.
The installation was carried out by Dermot from Lennox Building Services, Dermot was a gentleman and the work carried out was first class and we would happily recommend his work.
Chris from Solarspot also made the purchase and choice of product very simple and there was no sales pressure, a delight to deal with.
We were also kept up to date with both delivery and installation dates.
In conclusion we are extremely happy with the end results.
Andy and Norma

May 5, 2021
Unprompted review
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Reply from Solarspot Daylight Systems

Morning Andrew,
Thank you for the glowing review and the five stars, we will pass your comments on to Dermot.
Thank you for choosing Solarspot for your home.
Regards,
Elaine.

Rated 4 out of 5 stars

This really rating is a 4.5 rating

This really rating is a 4.5 rating

Slight problem with fitting issue however

Really Great product
Really Great communication

Very happy

May 4, 2021
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Reply from Solarspot Daylight Systems

Morning,
Thank you for taking the time to review our product and for choosing Solarspot for your home.
Regards,
Elaine.

Rated 2 out of 5 stars

Room for improvement

The Solarspot system may have some of the best performance ratings in the market today but my recent experience with these products and the support services has been far from ideal. The initial delays were apparently caused by the retirement of our local installer and it wasn't possible to get a home survey done so the supply and installation requirements were handled directly by Syneco.
The supply of the materials is handled by one organisation and the installation service is provided by a separate contractor which adds to the confusion and complications.
After several procurement delays the materials finally arrived followed 3 days later by the fitter who made little progress as the kit was found to be short of sufficient tubing to complete the job. Several discussions then took place to determine how much tubing would be necessary and this involved me in having to do the survey work that should have been done at the outset.
The light tubing and associated fittings are very flimsy and are generally only taped together to provide a minimal amount of structural integrity. Assembling a 3.5 metre pipe length consisting 7 different components with no structural fixings provided or recommended is a real challenge and not for the faint hearted.
In summary, it's a good concept but the tube and fittings are poorly engineered and the lack of affiliated installers to oversee and complete the project work only serves to complicate matters.

May 3, 2021
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Reply from Solarspot Daylight Systems

Dear Mr and Mrs Hill
Thank you for leaving a review, albeit a less than favourable one. I’d like to address your comments to put some context to what you have said to, hopefully, redress the balance.
Firstly, even if the original installer that you contacted hadn’t recently retired I think it’s highly unlikely that he would have paid you a visit first. I am aware that some of our competitors do offer surveys prior to fitting but I also know that their fitting charges are often around 50-70% more to cover their increased expenses.
However, I’m prepared to admit that you may have a point and maybe we should offer an option for a survey at additional cost. My view is that most people wouldn’t take this up but it’s something for us to consider.
You’ll no doubt have noticed that the vast majority of our customers have left five-star reviews despite not getting a survey in advance and have benefitted from the reduced -cost of the installation as a result.
I not sure what you mean by the delays in the delivery but I’m afraid that this is out of our hands. We use DPD for all of our deliveries and I would say that they deliver everything as planned around 99.9% of the time.
In terms of the system being short; we only had your measurements to work to. From memory you seemed confident in these and so we were happy to progress on this basis. Had you said that it was roughly ‘X’ but you really weren’t sure, we could have supplied a range of extensions that could have been returned if unused. I also see that you’ve neglected to mention that we subsequently supplied an additional £130 plus worth of tubing at no extra cost to you.
As for your comments relating to the quality of the product; I think that really is a cheap-shot and not substantiated in any way. The tubing extensions are manufactured to the highest standard and are deliberately light-weight for the very reasons you go on to mention. As for being flimsy, once installed the system becomes extremely taught and solid enough to lean against when in the roof space. Also the tubes are screwed together in addition to the taping, something you would have known if you’d looked at the installation guide – and certainly something the installer would have done.
I disappointed that you’re review doesn’t actually mention the results of the unit once installed as ultimately this is what most people are interested in hearing. Hopefully the system is delivering plenty of daylight into your landing and that you are at least pleased with the final results.

Rated 5 out of 5 stars

The D25 Solarspot arrived all Okay on…

The D25 Solarspot arrived all Okay on Tuesday 27th April 2021, the date specified by the company. The courier kept us informed and delivery was within the one hour specified slot.

I have fitted it today (Thursday 29th April 2021) with no problems (apart from my own continued trips up and down ladders because I forgot something or other!!!)



My wife and I are very pleased with the additional light in our once gloomy kitchen. Our kitchen measures 11ft x 12ft.



Prior to fitting the Solarspot D25 we had to switch the spotlights on every time we entered the kitchen as there was very little natural light and what did come through the window was 'borrowed light' as we have a small extension utility room on the kitchen.



Now, with the D25 fitted, the kitchen is far brighter and electric lights will not be needed until the end of the day.

Today's weather here is mixed, sunlight and clouds with occasional rain showers so we've had a chance to see every combination.


The Solarspot D25 is great.

April 29, 2021
Unprompted review
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Reply from Solarspot Daylight Systems

Morning Keith,
Thank you for taking the time to review our product and for choosing Solarspot for your home.
Regards,
Elaine.

Rated 5 out of 5 stars

Delighted with the result

Really pleased with the product - it looks great, the installation was quick and professionally done, and we really can't believe the difference it has made to our room. We have to keep checking if the kids have left the light on!!

April 29, 2021
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Reply from Solarspot Daylight Systems

Morning Laura,
Thank you for taking the time to review our product and for choosing Solarspot for your home.
Regards,
Elaine.

Rated 5 out of 5 stars

Great product, great service, great people

I am buying items as I go along as I convert an existing flexi tube system. The support from Chris has been amazing. Deliveries are very well organised with a text to confirm delivery slot and they are always there in the allotted hour. The system has been a revelation, it was immediately obvious as we started to put the pieces in that the amount and quality of light was going to be far better.
When the final tube went in it was as if somebody had turned a very bright LED light on; it's even bright on dull days. The existing dome, which we had to leave in situ (and put the Solar spot dome inside) is on the north side of the roof so that demonstrates the effectiveness of the system. It's easy to be sceptical but this is one product that definitely lives up to its promises.
Great product, great service, great people.

April 28, 2021
Rated 5 out of 5 stars

Amazing Solarspots

I had been contemplating using a solar tubing system to lighten our long darkish hall for some time and contacted Solarspot for some information. I spoke to Chris several times with questions and measurements, and always found him most helpful and informative, with constructive advise, and nothing was too much trouble. I subsequently placed an order for 2 solarspot systems and had the assurance that Chris was at the end of a phone should I need any help. They are now fitted without any problems and the difference is amazing. I just did not believe they could bring so much light in! The internal diffusers look good on the ceiling and the external domes on the roof are very discrete. Easy to fit and would thoroughly recommend.

April 27, 2021
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Reply from Solarspot Daylight Systems

Hi Len,
Thank you for the glowing review and choosing Solarspot for your home.
Regards,
Elaine.

Rated 5 out of 5 stars

Absolutely love our new solar spot!

Absolutely love our new solar spot, it has made such a difference to our dark and gloomy hallway. The hallway has now become a real focal point of our house with all the lovely light that now comes in. We are now excitedly picking paint colours for the finishing touch.

We'd highly recommend Solarspot for their professionalism, especially with our numerous questions before fitting :) Tony our fitter was also excellent, accommodating where he could to suit our needs and always checking that we were happy before proceeding.

We've already recommended to family, friends, neighbours and colleagues. So go for it! You won't be disappointed with the outcome.

April 24, 2021
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Reply from Solarspot Daylight Systems

Morning,
Thank you for taking the time to review our product and for choosing Solarspot for your home.
Regards,
Elaine.

Rated 5 out of 5 stars

very helpful and patient

very helpful and patient to me as a consumer.
I have recommended their products to my neighbors.

April 22, 2021
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Reply from Solarspot Daylight Systems

Morning,
Thank you for the five star review and choosing Solarspot for your home.
Regards,
Elaine.

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