Solarspot Daylight Systems Reviews 567

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Very friendly & helpful people. Parts arrived on time through courier. Fitters were very friendly, clean & tidy and made no mess of any description & removed packaging outside. Sun Tunnel is amazing a... See more

Company replied

Rated 5 out of 5 stars

Excellent product. Does exactly what is advertised. Looks really good where we have it installed in our hall. During daylight hours it lights a hall which has been dark since the bungalow was built. A... See more

Company replied

Rated 1 out of 5 stars

I placed an order for supply & install of a Solarspot light tube and paid for it in full. Goods arrived then with less than 24hrs notice the installer emailed (not called!) to cancel the install. Afte... See more

Company replied

Rated 5 out of 5 stars

We have to block 2 windows in our bungalow in order to build an extension at the rear. We researched all the possible solutions to compensate for the lack of light ; Velux windows, glass bricks, sun t... See more

Company replied

Company details

  1. Lighting Store

Information provided by various external sources

Independently proven to be the world's brightest sun pipe system.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

567 reviews

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Rated 5 out of 5 stars

Superb quality and efficiency.

Superb quality and efficiency.
I would definitely recommend.

April 13, 2021
Solarspot Daylight Systems logo

Reply from Solarspot Daylight Systems

Thank you for taking the time to review our product and for choosing Solarspot for your home.
Regards,
Elaine.

Rated 5 out of 5 stars

Dark Stairwell....Not anymore

Chris was super helpful throughout. Good communication from Chris and Gary the installer. Really pleased everything delivered on time. Fitter actually arranged to come a day earlier than originally planned. The Solarspot has made a huge difference to our landing even on the dullest of days. It’s a shame it’s only now I have got around to getting one installed.

April 8, 2021
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Reply from Solarspot Daylight Systems

Thank you for taking the time to review our product and for choosing Solarspot for your home.
Regards,
Elaine.

Rated 5 out of 5 stars

Quick transformation.

I never even knew there was an answer to our window-less bathroom but in less than 3 hours, it was transformed! Excellent, fast and tidy work.

April 8, 2021
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Reply from Solarspot Daylight Systems

Hi David,
Thank you for the 5 stars and taking the time to review our product, delighted that we transformed your windowless bathroom wit h the Solarspot.
Elaine,

Rated 5 out of 5 stars

Delighted

I've just installed a solarspot D-25 and am absolutely delighted with the results. It has transformed our windowless bathroom, the natural light is fantastic after using artificial lighting for years. The advice given by Chris was excellent and has made the installation very straight forward. I would highly recommend this company for their product and helpful staff.

April 7, 2021
Unprompted review
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Reply from Solarspot Daylight Systems

Hi Andy,
Thank you for taking the time to review our product and choosing Solarspot for your home.
Regards,
Elaine.

Rated 5 out of 5 stars

Established product

Established product. Does what it says on the tin crisp and clear daylight all year round.

April 3, 2021
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Reply from Solarspot Daylight Systems

Hi Andy,

Thank you for the 5 star review.

Elaine.

Rated 5 out of 5 stars

Let the sun shine in.

We received excellent advice and support during our purchase. We had to change from two D25's to one D38 model due to issues in our loft and the team were very helpful, ensuring we got the best model for our needs. The delivery and installation went without a hitch and we couldn't be more pleased with the final result. I would definitely use Solarspot again and recommend them without hesitation.

April 1, 2021
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Reply from Solarspot Daylight Systems

Hi Jim,

Thank you for taking the time to review our service and product and for choosing Solarspot for your home.
Elaine.

Rated 5 out of 5 stars

Excellent product and support

Excellent product, sales and customer support; friendly, knowledgeable and proactive. Installer was excellent too; very respectful of the property, made the least mess possible and cleaned and vacuumed everything at the end to leave no trace. The end result is exactly what we had hoped for and has made such a difference in bringing in floods of natural light to the darkest area of the house.

Having done extensive research prior to purchase, I would highly recommend Solarspot.

April 1, 2021
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Reply from Solarspot Daylight Systems

Thank you for taking the time to review our product and for choosing Solarspot for your home.
Regards,
Elaine.

Rated 5 out of 5 stars

Great service and solution

Great service and what a difference they make to our landing.
Chris was really helpful with getting the right solution priced and Danny was a pleasure to have doing the fit. Highly recommended

April 1, 2021
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Reply from Solarspot Daylight Systems

Thank you for the 5 star review and for choosing Solarspot for your home.
Regards,
Elaine.

Rated 5 out of 5 stars

Far superior to other brands.

swift and straight forward from initial enquiry to installation. Seriously impressed by the positive difference the light tunnel has made to our windowless landing- we already had a velux sun-pipe installed but the SolarSpot is by far superior in everyway! Don’t waste your time with other brands this is the best and the installation team were fantastic- arrived on time, cracked on and left it spotless. Could not ask for more!

March 23, 2021
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Reply from Solarspot Daylight Systems

Thank you for the 5 stars and taking the time to review our product and service, we are so pleased you choose Solarspot for your home.
Regards,
Elaine.

Rated 5 out of 5 stars

We are absolutely delighted with our…

We are absolutely delighted with our new Solarspot it has transformed our lounge! We have just had a conservatory built onto our lounge which has taken quite a lot of light. Now the room is bright with no dark spots. The Company are very professional and easy to deal with, from the initial enquiry to the installation We would recommend this product to everyone 👍

March 20, 2021
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Reply from Solarspot Daylight Systems

Thank you Julie for taking the time to review our product and for choosing Solarspot for your home.
Regards,
Elaine.

Rated 5 out of 5 stars

Amazing company and product

Had a Solarspot D-25 fitted to our bathroom today, the result exceeded our expectations.

From enquiry to installation it has been a smooth experience, many thanks to Chris and his team.

Great company to deal with and a genuine product that works!

March 15, 2021
Unprompted review
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Reply from Solarspot Daylight Systems

Hi Rob,
Thank you for the 5 stars and for choosing Solarspot for your home.
Regards,
Elaine.

Rated 5 out of 5 stars

Quality product - Solarspot

Quality product, quality price, quality installation, quality service AAA+++
Well recommended.

March 12, 2021
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Reply from Solarspot Daylight Systems

Hi David,
Thank you taking the time to review our product and for choosing Solarspot for your home.
Regards,
Elaine

Rated 5 out of 5 stars

Dark room lightened

We were considering two velum windows in our extension but it was so expensive, I asked Solarspot for a quote and local installer. Within 24 I had a quote and was booked in. Everything went smoothly, Danny and Graham came, we shut the door the jod got done, no mess and lots of light in what was a dark room

March 11, 2021
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Reply from Solarspot Daylight Systems

Hi Brian,
Thank you for taking the time to review our product and choosing Solarspot for your home.
Regards,
Elaine.

Rated 5 out of 5 stars

Brilliant service and product!

Absolutely delighted with the Solarspot! The natural daylight that floods through the centre of my house now (no windows) is amazing! Chris was very helpful with regards to the purchase of the solarspot and with providing details of a recognised local installer.

March 10, 2021
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Reply from Solarspot Daylight Systems

Hi Julie
Thanks for leaving such a great review and for awarding us 5-stars. We're delighted to hear that it's work so well.
Best wishes
Chris

Rated 5 out of 5 stars

We have just installed our third…

We have just installed our third Solarspot. They are amazing and light up rooms that have been so gloomy. Brilliant....k

March 9, 2021
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Reply from Solarspot Daylight Systems

Hi Terry,
You must have run out of spaces to light now..... thank you for the review and choosing Solarspot for your home.
Regards,
Elaine.

Rated 5 out of 5 stars

Very happy with our Solarspot

Very happy with our Solarspot, it has brightened our lounge beautifully! Chris was easy to talk to and his customer service excellent. The Company that we used to install it were great, they were recommended by Chris, couldn't fault their work.
One happy customer!

March 8, 2021
Unprompted review
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Reply from Solarspot Daylight Systems

Hi Julie,
Thank you for your kind words and taking the time to review our product and serives. We are delighted you choose Solarspot for your home.
Regards,
Elaine.

Rated 5 out of 5 stars

Very bright and it's cloudy

Very bright and it's cloudy!
It has made a great difference to the dark end of the lounge.
Would recommend to any room needing more light.
N.

March 8, 2021
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Reply from Solarspot Daylight Systems

Hi Nigel,
Thank you for the 5 stars and choosing Solarspot for your home.
Regards,
Elaine.

Rated 1 out of 5 stars

Solarspot don't care about their customers' experience

I am saddened to have to leave a one star review. It all started so good - helpful answers to questions etc. Product works ok, but the customer service when things go wrong is just abysmal. I used the recommended installer. He was totally unreliable in terms of coming when he said and terrible at communicating. He installed one light and a few days later it started leaking. He eventually came back and "fixed" it. Nevertheless a few days later it started leaking again. I decided to employ another roofer who was horrified at what the first guy had done. Missing slates and filled in with rubble. I contacted Solarspot on two occasions. First time I got to speak to Chris (I had to ring him) and he said he'd get back to me - never did. Second time after I had the evidence of how bad his installer was, I never got any reply to my email.

Seems Solarspot don't care for their customers - just want to shift boxes. So if you decide to proceed find a good installer that you can trust and don't rely on using the recommended installer.

March 5, 2021
Unprompted review
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Reply from Solarspot Daylight Systems

Dear Alex
We're clearly disappointed to hear that things didn't go well but I think you're being unfair with some of your comments. I'm sorry that it has taken some time to get back to you but we’re a bit thin on the ground hear at the moment with the current situation that we’re all going through. I do realise that this can be frustrating but in your last email you’d already taken action and I wanted to find out more for myself before responding.
Thank you for your photos. I’m afraid that I have to disagree with you about what they actually show or prove. I also think that Danny was making serious effort to resolve these before you decided to employ another contractor.
I think Danny’s biggest mistake was to take the job on in the first place. It’s clear that there are problems with the roof, so much so that I think even you told us that it really needs replacing. Danny had quoted you £499 for the work but you negotiated him down to £399.00, I feel that he was at fault here by trying to be too obliging rather than standing his ground, or even leaving the door open to charge more to do any additional work to ensure everything was done to the necessary standard.
As I understand it, he was more than happy to return as soon as the weather was suitable for him to gain safe access to the roof. It was you that took the decision to take him off the job so there’s not a lot more either he, or we, can do.
Once again, I’m sorry to hear that you had a poor experience but I hope you get the roof problems sorted out and that the Solarspot units provide you with the daylight you need for your home.
Regards
Chris

Rated 4 out of 5 stars

Good service

Good service, sensible installers. It works

March 2, 2021
Solarspot Daylight Systems logo

Reply from Solarspot Daylight Systems

Hi Trevor,
Thank you for taking the time to review our service and choosing Solarspot for your home.
Regards,
Elaine.

Rated 5 out of 5 stars

Full marks

Full marks! Customer service excellent throughout the ordering process as I had no idea what parts I would need. All parts delivered on time. No mistakes, no issues, and all from an emailed sketch. Installation instructions also excellent and in full colour. Seriously one of the best companies I've ever dealt with.

March 1, 2021
Solarspot Daylight Systems logo

Reply from Solarspot Daylight Systems

Thank you for taking the time to review our product and for choosing Solarspot for your home.
Regards,
Elaine.

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