Sold.co.uk Reviews 1,080

I have recently purchased a property via Sold.UK. My first issue was being told by Sarah that I had to use their in house solicitor so they could put my offer to the seller. I said I wanted to use my own solicitor and was told that they don’t like you using your own solicitor as it can slow the sale down. It was made clear that if I did not use their solicitor that my offer would not be put forward. Sold.UK also tried force me into using their in house broker despite telling them I already had a mortgage ready. I had to then pay a £120 opening fee which I was told, would be deducted from the final solicitors fee. This was not true, when I spoke to the solicitor, I was told that this fee nothing to do with him, but a non refundable admin charge for Sold.UK.
Furthermore, I then found out when the solicitor was instructed that staff would receive a £500 referral bonus. This was not mentioned when I was being coerced in to using their solicitor. This practice is both unethical and illegal, I will be reporting this issue to the ombudsman.

I was quoted £1700 for the conveyancing fees, final bill was over £2800. The solicitor has added indemnities and other charges to the fee without consulting me. After finally getting through to the solicitor they reduced the fees but not by much.
The buying process was disjointed. I received a phone call asking if I was still buying the property? I was then asked if I had a mortgage in place after the offer was accepted. Then I was told by staff that the in house solicitor had not received my mortgage paperwork from the lender. After lengthy phone calls between my lender and the solicitor, it transpired that they did have my paperwork after all. Despite the contract pack advising that I should have an up to date gas and electrical safety certificates, I had to push for these. I was told by Sold.UK to “get them sorted” after I moved in. Upon completion, the seller left the property full of rubbish despite the legal contract saying the property will be free of rubbish. Items listed on the legal inventory were also missing putting the seller into breach of contract. I have tried to address this with the in house solicitor who acknowledged my email and said he will look into it but I’ve heard nothing since. No doubt on the basis they have now been paid.
House buying is stressful enough without Sold.UK introducing more stress throughout the process.
The final insult was receiving an email telling to leave a 5 star review on Trustpilot making sure I mention a manner of staff by name;
“ As per our conversation it would be super helpful if you could leave me a review.
I hope that your service from Sold.co.uk has been to a standard you are very happy with.
I would really appreciate when you have the time to leave us/me a 5* review.
You can do so here:
I would be extremely grateful if you could include my name in the review.
Otherwise, I wish you all the best and if we can be of any help in future please don’t hesitate to get in touch.

This experience has put me off ever buying another property.

Note updated review as original pulled as Sold UK complained that I had named a member of staff. Note that members of staff are named in positive reviews but that seems ok?!? O

Initial phone call was not professional and once the advisor provided a below market level offer and I told her that her competitors were offering a greater % of the asking price, she could not get off the phone quick enough.
Either a below par individual performance or a direct reflection of what to expect from the company.
If you do not have a buying base for my type of property, then politely advise as such and both parties can respectfully part waves. Customer service is key!

Very helpful had some problems but they helped me all the way very happy

Our house was sold in 48 hours for more than we expected!
A very efficient service.
Sales Progessor Ella Seki was assigned to us and she worked tirelessly on our behalf.
We really wanted to move before Christmas and she provided solutions to the problems created by solicitors (as usual).
A highly recommended service!
Thanks, Ella.

Sarah has been exellent throughout the whole process

Whole experience has been positive. After a series of months of little interest on my property, I decided to try sold as my estate agents. They were able to increase the number of viewings in a short amount of time that resulted in accepting a reasonable offer.

From the offer stage to completion, it was very smooth. I was regularly updated, with offer to completion in approximately 7 weeks.

I would like to thank my point of contact, Thea Willsmore for providing great customer service throughout.

Would happily use this service again in the future for any future sales.

I feel very very gratefully services, im really impressed sold .Co.uk service speciale Sara ,Ella to the buy property with your company, really impressed solicitor service Asha sayoor Moor llp, many thanks to you all .

Thea was fantastic. Very attentive, helpful and informative. No query or request was too much and she kept in contact at every stage of the process.

Ella Selki was a great support throughout the whole process her help and advice was very helpful.

My experience with Sold has been an eventful one to say the least! We had finally found the property we wished to make our home with a growing family and had become set on making the purchase. For a no chain purchase, every single thing that could have gone wrong, did go wrong! At no fault of Sold or their employees, all the legalities of the UK getting in the way more than anything.

Ella Seki picked up the case and over the last year has been vigilant in her support of myself and my family in ensuring that the sale of the property went through. She provided excellent care and service throughout this time, regularly keeping email and phone call communications to let me know what was going on, regardless of any movement or not.

If Sold has other staff and continue to hire staff like Ella then they are on the right path!

We intended to sell our house in a quick way but we did not have offer in the first month. Offers appeared after changed the marketing strategy suggested by sold.co. We did not make the deal finally because of the damp issues. I really appreciate their sales progressor Ms Ella Seki​​​​, she always get back to us promptly, very helpful and keep close communication with the buyer.
Thank you so much for the efforts they contributed.

I would love to give more than a 5⭐️review to sold uk as moving is a stressful time but these guys where brilliant from start to finish but a big mention to Ella seki as she was always on the case ,contacting me each day with updates which was reassuring so anyone thinking of selling definitely recommend sold uk.
Once again Ella thank you so much for all you did you were absolutely brilliant 👏
Ida

Sold.co.uk a very good agent to do business with from the off they were quick and efficient, communication was excellent with weekly updates and follow ups. when we had an offer made a sales progresser Ella took over the service provided was excellent the knowledge and her commitment gave us confidence that we had chosen the right agent, nothing was to much trouble and it certainly went over and above

Ella has been absolutely fantastic dealing with our sales progression. It was a hard process with a long chain but she kept us up to date at every opportunity, went over and above liaising with the whole chain, and always remained calm and professional. She was also very empathetic with our situation, and our frustrations along the way, and she really helped make it a bit better with her understanding, patience and professionalism.

She is a credit to Sold and an absolute superstar.

Thank you so much Ella

I was nervous about buying a house through Sold but the help and support I received from Ella Seki was amazing! She went above and beyond and made the whole experience much easier than I expected.

Ella was fantastic!!
She helped me massively and was great with communication throughout the purchase of our new house.

Our agent, Thea Willsmore has been superb! Its been a tricky deal taking 10 months, but she kept us informed weekly, working with our broker and solicitor. Excellent service.

Just sold my house Ryan Perrin was amazing supporting me all the way with his positive conversations when it's been so stressful. He explained the stages of the sale to me and always updated me in the process. The all team has been good when they contacted me I would recommend Sold. Co. Uk to sell your property they take the stresses off your mind. Well done team.

It is the worst customer experience I've ever had. I don't think they know what the word customer service means. They are all out to make as much money as possible for THEMSELVES at the expense of the prospective seller and buyer. I am so glad the buyer withdrew, which gave me an opportunity to sell through someone else.

Poor and dishonest right from the start. Got pressured into using their solicitor as a term of the sale otherwise threatened to keep the property on the market. Their solicitor Sayer Moore & Co was just as bad as Sold, avoids all phone calls and takes a week to reply to emails. Demanded a deposit to get started with legal work which wasn't set out in the solicitor fees provided to me by Sold. 5 months on the solicitor doesn't know what is going on and "can't start any legal work" and refuses to refund the deposit.

They listed the property when they didn't understand the position of the seller and kept going in circles for months, ultimately decided to walk away due to me losing faith in parties involved they have the competence to get this done.