SOLE Reviews 

104
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I had a great first experince with this company. I ordered a pair of Bape Sta trainers online which were mostly out of stock everywhere else. They arrived very promptly however I noticed a slight defe... See more

Rated 1 out of 5 stars

Two months after buying some expensive leather shoes I had holes in my soles. I was given a plethora of excuses, no returns policy online because I had bought instore, and finally told I had worn them... See more

Rated 5 out of 5 stars

Visited the Westfield, white city branch on 14/04/2025. I cannot thank Demet and Dana for their excellent customer care. Nothing was too much to ask. I went in to exchange a pair of trainers that I re... See more

Rated 5 out of 5 stars

I had never dealt with this company before so I was a bit hesitant at first. But the process was straight forward and delivery extremely quick. Very happy with the shoe and would definitely recommen... See more

Company details

  1. Shoe Store
  2. Clothing Store
  3. Sportswear Store
  4. Streetwear Store

Written by the company

The home of the latest sneakers, exclusive drops and cutting-edge innovation. Discover a curated collection of sports and designer footwear from top brands.


Contact info

4.2

Great

TrustScore 4 out of 5

104 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(104)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Couldn’t be more helpful

Couldn’t be more helpful! I was after these Uggs that I had found in another branch but was heading back home from London to Scotland. They arranged the order and had them delivered to my home address within 2 days😊

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

Bad experience so far I’m afraid

Unfortunately I have still not received my order despite Royal Mail saying they have delivered it. Now going through the painful process of a lengthy dispute with no resolution offered from Sole which is unacceptable when goods have been ordered, paid for and not delivered. No refund offered or replacement item to date and unlikely to be resolved prior to Christmas when this was meant to be a gift. Sole please review the customer service provided to genuine customers rather than relying on duff information from Royal Mail showing a photo of items delivered to my address that day but not the intended parcel from Sole. Overall a poor experience and now lengthy process awaiting updates from yourself and Royal Mail which is penalising customers.

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

I emailed you about the fact that I…

I emailed you about the fact that I haven’t received my package and no one replied to me.

September 2, 2025
Unprompted review
SOLE logo

Reply from SOLE

Hi Heidi,
We've reached out to help resolve your issue. Our apologies, it appears our initial email was blocked. Let us know if you need any further help.

Rated 5 out of 5 stars

The sales assistant Nick

The sales assistant Nick, honestly helped me so much. I was struggling on what shoes to get my partner for his birthday, and i asked him for his opinion. After having a conversation with him he helped me pick a pair of shoes which my boyfriend loves!

August 28, 2025
Unprompted review

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