I had a great first experince with this company. I ordered a pair of Bape Sta trainers online which were mostly out of stock everywhere else. They arrived very promptly however I noticed a slight defe... See more
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Two months after buying some expensive leather shoes I had holes in my soles. I was given a plethora of excuses, no returns policy online because I had bought instore, and finally told I had worn them... See more
Visited the Westfield, white city branch on 14/04/2025. I cannot thank Demet and Dana for their excellent customer care. Nothing was too much to ask. I went in to exchange a pair of trainers that I re... See more
I had never dealt with this company before so I was a bit hesitant at first. But the process was straight forward and delivery extremely quick. Very happy with the shoe and would definitely recommen... See more
Company details
Written by the company
The home of the latest sneakers, exclusive drops and cutting-edge innovation. Discover a curated collection of sports and designer footwear from top brands.
Contact info
United Kingdom
- help@sole.co.uk
- sole.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 24 hours
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Great company first time I've used them…
Great company first time I've used them , very fast delivery , goods well packaged
Well recommended !!
Great price, came quickly, would definately use Sole again, very competitive prices
Couldn’t be more helpful
Couldn’t be more helpful! I was after these Uggs that I had found in another branch but was heading back home from London to Scotland. They arranged the order and had them delivered to my home address within 2 days😊
Great service
Great service. Arrived earlier than expected and item exactly as described. Very happy.
There is a good selection of trainers
There is a good selection of trainers. The staff are an absolute pleasure to do business with. They are friendly, mannerly, informative and really there to help without being pushy or intrusive
fast service and shoe in stock where it…
fast service and shoe in stock where it was out everywhere else.
The big g that attended me was a real G
Good staff, however you guys should get more collection and more colourways. Love the store :) wasn't busy at all although it was christmas season and a busy street 😯
Bad experience so far I’m afraid
Unfortunately I have still not received my order despite Royal Mail saying they have delivered it. Now going through the painful process of a lengthy dispute with no resolution offered from Sole which is unacceptable when goods have been ordered, paid for and not delivered. No refund offered or replacement item to date and unlikely to be resolved prior to Christmas when this was meant to be a gift. Sole please review the customer service provided to genuine customers rather than relying on duff information from Royal Mail showing a photo of items delivered to my address that day but not the intended parcel from Sole. Overall a poor experience and now lengthy process awaiting updates from yourself and Royal Mail which is penalising customers.
Would recommend
Bought 2 pairs of shoes, both a great price, and delivered quickly thank you.
I have not recieved my order yet
I have not recieved my order yet. So dont know how rate you
Very helpful staff in Oxford St store
Very helpful staff in Oxford St store
Amazing customer service from the guy…
Amazing customer service from the guy who served me today. I didn’t catch his name but very helpful and patient and made my purchase so easy!!
I emailed you about the fact that I…
I emailed you about the fact that I haven’t received my package and no one replied to me.

Reply from SOLE
The sales assistant Nick
The sales assistant Nick, honestly helped me so much. I was struggling on what shoes to get my partner for his birthday, and i asked him for his opinion. After having a conversation with him he helped me pick a pair of shoes which my boyfriend loves!
Great communication and very quick…
Great communication and very quick shipping time. Was kept informed of the status of shipment and item arrived quickly even with international shipping.
The person who we were talking to…
The person who we were talking to helped us with great respect and understanding. He showed us options and gave us an idea to what to buy. We thank him.
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