I had a great first experince with this company. I ordered a pair of Bape Sta trainers online which were mostly out of stock everywhere else. They arrived very promptly however I noticed a slight defe... See more
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See what reviewers are saying
Two months after buying some expensive leather shoes I had holes in my soles. I was given a plethora of excuses, no returns policy online because I had bought instore, and finally told I had worn them... See more
Visited the Westfield, white city branch on 14/04/2025. I cannot thank Demet and Dana for their excellent customer care. Nothing was too much to ask. I went in to exchange a pair of trainers that I re... See more
I had never dealt with this company before so I was a bit hesitant at first. But the process was straight forward and delivery extremely quick. Very happy with the shoe and would definitely recommen... See more
Company details
Written by the company
The home of the latest sneakers, exclusive drops and cutting-edge innovation. Discover a curated collection of sports and designer footwear from top brands.
Contact info
United Kingdom
- help@sole.co.uk
- sole.co.uk
4.2
Great
104 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 24 hours
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VALUE !
Wanted school shoes Dr Martins shoe style £79.99 in black not in stock went to Office & , Schuh over £15 more expensive Went back to Sole tried on the other colour to check size ordered and paid for black ones no p&p arrived in two days
September 6, 2015
Unprompted review
Reply from SOLE
Hi Jackie,
Thank you for taking the time to leave us a five-star review.
It's great to hear that you are pleased with our online shopping experience.
Make sure you follow us on Twitter @SOLETRADER and Instagram soletrader_shoes for all of the latest updates, offers and competitions.
Thanks,
SOLETRADER
Online purchase via St Albans store
Excellent, swift, no hassle service and speedy delivery. Very caring staff. Thank you.
August 27, 2015
Unprompted review
Reply from SOLE
Hi,
Thank you for taking the time to leave us a five-star review.
It's great to hear that you are pleased with our online shopping experience.
Make sure you follow us on Twitter @SOLETRADER and Instagram soletrader_shoes for all of the latest updates, offers and competitions.
Thanks,
SOLETRADER
Fantastic customer service
The customer service I received from Sole Trader by phone and by Email was the best i've ever received from any company.
They were very friendly. Very helpful. Very polite and professional.
Nothing was too much trouble.
Im really impressed by service i received and would highly recommended them.
July 10, 2015
Unprompted review
Reply from SOLE
Hi Karen,
Thank you for taking the time to leave us a five star review.
It's great to hear that you are pleased with the customer service you received both over the phone and by email.
Make sure you follow us on Twitter @SOLETRADER and Instagram soletrader_shoes for all of the latest updates, offers and competitions.
Thanks,
SOLETRADER
very satisfied
Bargain priced sandals, well packaged, prompt delivery. Happy customer!
June 25, 2015
Unprompted review
Reply from SOLE
Hi,
Thank you for taking the time to leave us a five star review.
It's great to hear that you are pleased with your new shoe purchase.
Make sure you follow us on Twitter @SOLETRADER and Instagram soletrader_shoes for all of the latest updates, offers and competitions.
Thanks,
SOLETRADER
Excellent
Excellent updates of the tracking of your delivery, decent prices, wide selection of shoes. Would order again from this site.
June 7, 2015
Unprompted review
Reply from SOLE
Hi Sarah,
Thank you for taking the time to leave us a review.
It's great to hear that you are pleased with your new shoe purchase.
Make sure you follow us on Twitter @SOLETRADER and Instagram soletrader_shoes for all of the latest updates, offers and competitions.
Thanks,
SOLETRADER
Excellent value and service
I bought Kenzo trainers in the Sole sake. They were an excellent price for too designer trainers. They were delivered to my local store in Cardiff by courier very quickly. I am very pleased with Sole's service!
May 23, 2015
Unprompted review
Reply from SOLE
Hi Raymond,
Thank you for taking the time to leave us a five star review. It's great to hear that you are pleased with your new SOLE purchase.
Make sure you follow us on Twitter @SOLETRADER for all of the latest updates, offers and competitions.
Thanks,
SOLETRADER
Dirty box
I recieved my order as promised but when I opened the parcel the box had what looked like A dirty coffee cup stain on the top which I thought was a bit out of order. I asked my friends at work if they would be happy with that and they said NO they could have put the shoes in A clean box.
May 17, 2015
Unprompted review
Reply from SOLE
Hi David,
Thank you for taking the time to leave us a five star review. It's great to hear your daughter was pleased with her new shoes.
Make sure you follow us on Twitter @SOLETRADER for all of the latest updates, offers and competitions.
Thanks,
SOLETRADER
Shoes already worn
The shoes I had ordered were delivered on time. When I opened the box, she shoes are some marks on the side of the sole, clearly indicating these shoes had been worn/ tried on before and returned. The shoes were the correct size and fitted so I did not bother returning them. Disappointing though.
May 6, 2015
Unprompted review
Purchase not received yet
I ordered store collection, however was told by DPD they were delivering to my home. It apparently was delivered and signed for, but I have not been told where! DPD say they sent to address directed, so apparently not their fault. Sole have not replied to the online query I completed. The order email is a no reply address, so I'm rather at a loss.
April 8, 2015
Unprompted review
Reply from SOLE
Hi Rebecca,
I can confirm that your order was delivered to the Chelmsford Store as requested on March 31st.
I suggest you contact the Store directly on 01245 267714 to arrange collection.
Thank you, SOLETRADER.
Quality control
Ultimately the product was faulty and the resolution will take approximately 14 days, hence my experience was influenced by this negative outcome.
March 13, 2015
Unprompted review
Reply from SOLE
Hi Waheed,
I am very sorry to hear that your item was faulty.
You can return the item to us via Collect+, where we can exchange or refund your order.
Please see details on how to return the item to us:
http://www.soletraderoutlet.co.uk/service/payments-returns/
Thank you, SOLETRADER
Great customer service, poor product
Had very good communication with their customer service team however the boots I purchased were poorly designed. They sagged at the ankles and would have rubbed horrendously as there was no support other than the hard structuring - not surprised that they were in the sale now! Returned the item.
February 22, 2015
Unprompted review
Quick
Customer service was great and also speedy delivery, would definitely recommend and will be using again.
November 15, 2014
Unprompted review
Reply from SOLE
Hi Chelsie,
Thank you for taking the time to leave us a five star review. It's great to hear that you were pleased with our customer service.
Don't forget to send us a picture of you in your new shoes on Twitter @SOLETRADER
Thanks,
SOLETRADER
simply the best way to shop
I recevied the sneakers ordered quickly and whithout any kind of problem. Best and quick delivery.
October 31, 2014
Unprompted review
Happy.
I'm very happy with my purchase. I was collecting from the store. No issues. Great quality boots! Very pleased!
October 30, 2014
Unprompted review
Reply from SOLE
Hi Anna,
Thank you for taking the time to leave us a great review. We're glad to hear that you like your new boots.
Don't forget to check us out on social media @SOLETRADER for all of our latest updates, competitions and behind the scenes previews!
Thanks,
SOLETRADER
Good customer service
Good customer service when I needed to change delivery address
October 30, 2014
Unprompted review
Great Shoes and Serbicr
Found the shoes that I wanted easily and delivered on the day I wanted. Very happy.
October 30, 2014
Unprompted review
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