SO Legal Limited Reviews 

403
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for making property transactions remarkably smooth and stress-free. People also deeply appreciate the fast response times and clear, reassuring updates provided consistently throughout the entire process. Clients emphasize the dedication and expertise shown by solicitors when handling house sales and purchases. However, some customers also noted communication challenges and difficulties getting in touch with their assigned team. A few reviewers experienced inconsistencies, delays, or felt that specific tasks required constant chasing and extra attention. Others mentioned instances where replies were missing or information regarding completion steps was not clearly communicated.

What people talk about most

Service

Consumers find service to be positive, highlighting professional, fast, and well-organised assistance from... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and helpful... See more

Response time

Customers had positive experiences with response time, frequently highlighting the speed and efficiency of... See more

Customer service

Customers consistently note positive experiences with customer service, praising the professional, polite,... See more

Customer communications

Reviewers highlight ambiguous aspects of customer communications. Some customers report it is extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first telephone enquiry was warm, informative and reassuring. The fee was explained and was a one off inclusive fee. There was a deadline of about 4 weeks. The whole thing was completed in less... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend SO Legal enough, they helped me with a business sale. They explained everything, I always had a contact and someone to ask any questions. I can highly recommend their team who work... See more

Company replied

Rated 5 out of 5 stars

We're very happy to recommend SO Legal. They were very proactive with pushing through the sale of our house. They provided regular updates and were easy to get hold of any time we needed to speak with... See more

Company replied

Rated 5 out of 5 stars

We intructed SO Legal for the the purchase of our house. Jessica and Susanna were really helpful in getting what was sometimes a challenging process over the line. The pricing was fair, the documents... See more

Company replied


Company details

  1. Law Firm

Written by the company

SO Legal is one of the fastest-growing law firms in the South East – with offices in Eastbourne, Brighton and Hove, Hastings, Ulverston and London


Contact info

4.8

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(403)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Where do I begin to thank so legal

There are no words to describe how grateful I am to the So Legal team, in particular Katie and Lauren during the sale and purchase of my property which right in the middle of this my wife passed away, their professionalism, sympathy and empathy in my mind went over and above their duty as my solicitors, for that I will forever be in your debt

April 9, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Baz, we are so sorry for the loss of your wife. Managing a sale and purchase during such a difficult and emotional time must have been incredibly hard, and we’re grateful you placed your trust in us throughout the process. Katie and Lauren will be deeply touched by your kind words.

Rated 5 out of 5 stars

Great service on Eastbourne conveyancing

Worked with Joe Kennedy and his team in Eastbourne on a house sale and purchase. Joe was highly responsive and proactive throughout, providing an excellent client service.

April 30, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hello, thank you for your 5-star review and congratulations on the new property! Great to hear that Joe and his team provided a proactive process throughout the initial sale and purchase. We will be sure to pass your feedback along to the team.

Best wishes, SO Legal

Rated 5 out of 5 stars

First class service from Chloe Loft and…

First class service from Chloe Loft and the others at SoLegal. Great communication with regular updates along the way. I would use again.

March 13, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Mark, thank you for your review. Happy to hear that you were satisfied with the process and communication throughout. We will be sure to pass on your kind words to Chloe.

Best wishes, SO Legal

Rated 1 out of 5 stars

Terrible

Used this firm for property purchase. Awful experience. Extremely difficult to get in touch with anyone. Needed constant chasing. Needed to check everything they did as they would often miss things and make mistakes. Avoid

January 14, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

We are sorry to read this feedback and are concerned by the issues you have raised. We always aim to provide a high standard of service and take any concerns seriously. As we are unable to verify you as a client or identify your matter from this review, please contact us directly with your name and further details so we can look into this properly and resolve any issues.

Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Very efficient and professional service for flat sale

We have today completed on the sale of our flat and the whole process has run extremely smoothly with So Legal. I can in particularly recommend James Halpin (Head of Commercial Property) who was so responsive throughout from the very first point of contact and quote to completion. It was not a straightforward sale with multiple parties involved, however James navigated all the issues, promptly responding throughout, resulting in a timely completion and him not deviating from his original quote. Would 100% use So Legal again.

April 24, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Jo, thank you for your positive review. It’s great to hear that James was able to support you with your recent flat sale. We’re delighted that everything ran smoothly despite what sounds like a complex transaction and appreciate your recommendation. We will pass your kind comments on to James and his team.

Best wishes, SO Legal

Rated 5 out of 5 stars

Very efficient service

Very efficient service doing the legal work for the sale of our Father's property.
Would recommend

April 17, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Hilary, thank you for the positive feedback. Glad to hear we could help on this occasion and that you were pleased with the level of service you received. Thanks for the recommendation.

Best wishes, SO Legal

Rated 5 out of 5 stars

Thorough, courteous and totally professional

I worked with SO Legal to purchase my first home. They were consistently fast to respond to my emails and action them, thorough, patient, answered my queries clearly and were always so friendly and considerate. It never felt transactional - I was well looked after. They also give comprehensive info packs that answer many questions. Big thanks to Nicole H.

October 10, 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi JP, thank you for your review. It's fantastic to hear that our team were able to help with the conveyancing process, and congratulations on your new home! We will be sure to pass your feedback on to Nicole and her team.

Rated 5 out of 5 stars

Look no further.

My first telephone enquiry was warm, informative and reassuring.
The fee was explained and was a one off inclusive fee.
There was a deadline of about 4 weeks. The whole thing was completed in less than the deadline. Along the way I was kept informed in a friendly and open way, inviting any queries or concerns.
The invoice was detailed and clear and was as originally stated.
I was hugely relieved to find such proficient and professional people and cannot rate them highly enough.

March 26, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Vicki, thank you for your 5-star review and recommendation. It's great to hear we were able to facilitate a stress-free process during your experience with us. We appreciate your feedback and will be sure to share it with the team here.

Best wishes, SO Legal

Rated 5 out of 5 stars

Excellent and efficient service

SO Legal recently helped with my flat purchase as a first time buyer, and I would highly recommend them to others. The legal costs were transparent and competitive, the process was extremely efficient (several friends were shocked at how quickly the conveyancing progressed), and Katie was really helpful and reassuring throughout. I would definitely use them again in future.

March 16, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Megan, thank you for your positive review. Great to hear how Katie could provide an efficient process and a quick result. Congratulations on your new flat. We will be sure to share your feedback.

Best wishes, SO Legal

Rated 5 out of 5 stars

I can’t recommend SO Legal enough

I can’t recommend SO Legal enough, they helped me with a business sale. They explained everything, I always had a contact and someone to ask any questions. I can highly recommend their team who work well together. Stuart Dickens, supported me and explained legal jargon very well. Thank you

April 1, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Claire, thank you for your review. It's brilliant to hear that we could assist you with your business sale and that you were satisfied with our communications. We will pass your feedback on to Stewart, who will be pleased to hear your positive comments.

Best wishes, SO Legal

Rated 5 out of 5 stars

I purchased and sold a property

I purchased and sold a property using SO Legal for conveyancing and both Nicola Radford and Stephanie Smithers were outstanding in their service! They were both quick and clear in their communication and chasing other solicitors and requesting all the correct information. I would happily use their services again if I ever needed to in the future.

March 10, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Jonathan, many thanks for your 5-star review. We're glad Nicola and Stephanie could assist you with your recent transactions. Congratulations on your new property. We will be sure to share your feedback with the team.

Best wishes, SO Legal

Rated 5 out of 5 stars

SoLegal provided an excellent service…

SoLegal provided an excellent service for the sale of my flat. I can highly recommend them kind regards Simon

January 29, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Simon, thank you for the review and recommendation. We're glad we could help facilitate a smooth transaction regarding the sale of your flat. We will be sure to share your feedback with the team.

Best wishes, SO Legal

Rated 5 out of 5 stars

Fantastic service

Fantastic service, made purchasing a property as painless as it possibly can be

March 11, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Daniel, thank you for the 5-star review. Glad we could help on this occasion. Congratulations on your new property!

Best wishes, SO Legal

Rated 5 out of 5 stars

So legal was excellent hundred percent…

So legal was excellent hundred percent good service.Katie who I was dealing with was so professional and was very understand with everything as this was my 1st time in selling a property I definitely would use them again thank to all the team at so legal

March 11, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Chirag, thank you for the 5-star review. We will be sure to share your feedback with Katie, and thank you for the recommendation.

Best wishes, SO Legal conveyancing team

Rated 5 out of 5 stars

Fast responses and clear advice

February 27, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thanks for the 5-star review Richard. Great to hear that you were pleased with our response time and the advice given by our team.

Best wishes, SO Legal

Rated 5 out of 5 stars

So Legal Solicitors

So Legal Solicitors responded quickly and handled adjustments in accordance with instructions.
Additionally, we were given their professional advice, which was really appreciated.
Therefore, they certainly met our specific needs

February 20, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Ananth, Thank you for your review. It's great to hear our team could help on this occasion and that you experienced a professional service throughout. Best wishes, SO Legal

Rated 5 out of 5 stars

Highly Recommended Excellent Service

I am very grateful to SO Legal (especially Dylan Leet and Dalton Tattam) for their kind, patient, and professional support throughout my property transaction.

Their guidance made the process feel clear and well managed. I appreciated the care shown at every stage and would happily recommend SO Legal to others.

February 17, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Samantha, we're glad to hear that you received professional service from Dylan and Dalton throughout your property transaction. Thank you for your kind recommendation. We will be sure to share your feedback with them both. Best wishes, SO Legal

Rated 5 out of 5 stars

Efficient, Responsive Service. Completed Within Tight Timelines

We recently worked with SO Legal on our company’s purchase of number of different properties and were very pleased with the service provided. James and Judie were highly responsive throughout the process, communicated clearly, and ensured everything progressed smoothly despite the very tight timelines involved.

The transactions were completed efficiently and within the agreed timeframe, and their professionalism gave us confidence at every stage. We appreciate their support and would not hesitate to recommend them or use their services again in the future.

February 12, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for your kind review and recommendation. We’re delighted that our commercial property team could help successfully complete your purchases and that you found our service and communication efficient and professional.

We’ve shared your feedback with James and Judie.

Best wishes, SO Legal

Rated 5 out of 5 stars

Chloe Loft assisted myself and my…

Chloe Loft assisted myself and my partner in the legal process of purchasing our first home together. It was a quick and relatively painless process and she was happy to answer any questions we had along the way.

February 11, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Stewart, congratulations to you and your partner on your first home. We're happy we could help on this occasion and will be sure to share your feedback with Chloe.

Best wishes, SO Legal

Rated 5 out of 5 stars

Exceptionally Professional and Reliable

I recently instructed SO Legal for our property transaction and was extremely impressed with the level of service provided. The team conducted themselves with professionalism throughout and demonstrated efficiency at every stage of the process. They were consistently responsive, promptly answered telephone calls, and provided clear and timely updates whenever needed.
What could have been a particularly stressful period was handled with care and competence, making the experience far smoother than expected. I would confidently recommend SO Legal to others and only wish I had engaged them sooner.

February 4, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Elmarie, we're glad to hear that you received excellent service from the team and were pleased with the level of communication throughout the process. Thank you for your kind recommendation. We will be sure to share your feedback. Best wishes, SO Legal

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look