SO Legal Limited Reviews 

403
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for making property transactions remarkably smooth and stress-free. People also deeply appreciate the fast response times and clear, reassuring updates provided consistently throughout the entire process. Clients emphasize the dedication and expertise shown by solicitors when handling house sales and purchases. However, some customers also noted communication challenges and difficulties getting in touch with their assigned team. A few reviewers experienced inconsistencies, delays, or felt that specific tasks required constant chasing and extra attention. Others mentioned instances where replies were missing or information regarding completion steps was not clearly communicated.

What people talk about most

Service

Consumers find service to be positive, highlighting professional, fast, and well-organised assistance from... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and helpful... See more

Response time

Customers had positive experiences with response time, frequently highlighting the speed and efficiency of... See more

Customer service

Customers consistently note positive experiences with customer service, praising the professional, polite,... See more

Customer communications

Reviewers highlight ambiguous aspects of customer communications. Some customers report it is extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first telephone enquiry was warm, informative and reassuring. The fee was explained and was a one off inclusive fee. There was a deadline of about 4 weeks. The whole thing was completed in less... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend SO Legal enough, they helped me with a business sale. They explained everything, I always had a contact and someone to ask any questions. I can highly recommend their team who work... See more

Company replied

Rated 5 out of 5 stars

We're very happy to recommend SO Legal. They were very proactive with pushing through the sale of our house. They provided regular updates and were easy to get hold of any time we needed to speak with... See more

Company replied

Rated 5 out of 5 stars

We intructed SO Legal for the the purchase of our house. Jessica and Susanna were really helpful in getting what was sometimes a challenging process over the line. The pricing was fair, the documents... See more

Company replied


Company details

  1. Law Firm

Written by the company

SO Legal is one of the fastest-growing law firms in the South East – with offices in Eastbourne, Brighton and Hove, Hastings, Ulverston and London


Contact info

4.8

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(403)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Couldn't recommend more

Couldn't recommend more, Dominic and the team wear helpful and informative from start to finish without making me confused with too much legal jargon. This was a very smooth transaction in a complicated house purchase involving 2 different mortgages and the team made it happen quickly without any stress or issues.

February 2, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Kitty, Thank you for your positive feedback and recommendation. We're glad to hear that you were pleased with the communication Dominic and his team provided. Congratulations on your new home, and we will be sure to share the feedback with the team.

Best wishes, SO Legal

Rated 5 out of 5 stars

House purchase review

We intructed SO Legal for the the purchase of our house. Jessica and Susanna were really helpful in getting what was sometimes a challenging process over the line. The pricing was fair, the documents were always clear, and we could get hold of them any time we needed to. We would definitely recommend SO Legal!

January 30, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Mike, congratulations on your new home and thank you for your 5-star review. We’re really pleased to hear that Jessica and Susanna were supportive during the process. We will be sure to share your feedback with them.

Best wishes from the conveyancing team at SO Legal

Rated 5 out of 5 stars

Great working with Dylan Leet (and Dalton)

I worked with Dylan Leet (and Dalton). The service was excellent and communication / explanation of points during the sale of company shares was clear and helpful. Everything went through smoothly. Would highly recommend.

January 19, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hello, thank you for your review and recommendation. We're glad to hear you were pleased with the communication you received from Dylan and Dalton, and we will be sure to share your feedback with them.

Best wishes, from everyone at SO Legal.

Rated 5 out of 5 stars

Very good

Susanna and Jessica helped us a lot in the process of purchasing a house. Reliable and easy to communicate with them. We would recommend them to all our friends.

January 15, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Albertina, Thank you for your 5-star review and recommendation. Congratulations on your new property. We will be sure to share your feedback with Susanna and Jessica.

Best wishes, from everyone at SO Legal.

Rated 5 out of 5 stars

We had an excellent experience with…

We had an excellent experience with SOLegal, particularly with Jenny, who was outstanding throughout our matter. She was consistently professional, supportive, and incredibly responsive, dealing with any issues quickly and clearly.

Jenny was a pleasure to work with and always kind, helpful, and reassuring. Her professionalism and attention to detail really stood out, and we felt well supported at every stage of the process.

We have been extremely impressed with both Jenny’s service and SOLegal in general, and we will absolutely be using SOLegal again in the future. Highly recommended.

January 16, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Olivia, thank you for taking the time to leave your glowing review. We will be sure to share it with Jenny and the team. Looking forward to working with you again in the future.

Best wishes, everyone at SO Legal.

Rated 5 out of 5 stars

Luke and Alexia very very helpful in…

Luke and Alexia very very helpful in the sale of our flat in Brighton. Very efficient service and costs were as stated in their original quotation. Highly recomnend this firm.

January 16, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Neil, thank you for your 5-star review. We will be sure to share your feedback with Luke and Alexia - Best wishes, SO Legal

Rated 5 out of 5 stars

Helped us to purchase our first home

We used SoLegal when purchasing our first home. Everyone was so helpful and supportive throughout the whole process. Any questions/queries were answered swiftly and all steps were communicated with us.
Would highly recommended!

July 31, 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Katie, Thank you for your review. We're glad to hear of your positive experience throughout the process. Congratulations on your first home, wishing you all the best with the move. Best regards, SO Legal conveyanacing team.

Rated 5 out of 5 stars

Efficient, friendly and helpful.

Everyone at this company was friendly, helpful and, frankly, a delight to deal with. They handled the sale of my property (in Brighton) efficiently and, were it not for a delay caused by the building's management company, the process would have been completed very quickly and easily. An added bonus is that their fees are extremely competitive. I would have no hesitation whatsoever in using them again. An easy 5 star review from me!

January 9, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Gail, thank you for the 5-star review. We’re pleased to hear that our Brighton team provided excellent and friendly service during the sale of your property. We will be sure to share your feedback with them. Best wishes, SO Legal

Rated 5 out of 5 stars

Excellent trademark registration support

I received excellent service from our solicitor, Dylan Leet, and his team at SO Legal. Dylan helped us to successfully register our company trademark in several countries. Throughout, the team provided clear, timely communications and practical advice. I would highly recommend them.

January 12, 2026
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Carol, thank you for the review. We’re pleased to hear Dylan and his team could help with your company's trademark. We will be sure to share your feedback. Best wishes from everyone at SO Legal.

Rated 5 out of 5 stars

Excellent service from So Legal

Excellent service from So Legal. Our solicitor, Alphonsa Shibu, was absolutely amazing throughout the whole process.

From starting in early October to receiving our house keys on 19 December, the entire process took around 2.5 months, which was incredibly fast. Because of her hard work and efficiency, we were able to receive our keys just before Christmas and celebrate our first Christmas in our first new home, a truly lovely and unforgettable feeling.

Alphonsa was extremely professional, helpful, and responsive. She replied to emails very quickly, often the same day, and was always available to answer telephone calls. Her communication and dedication made the whole process smooth and stress-free.

We highly recommend So Legal and especially Alphonsa Shibu for anyone looking for an excellent solicitor.

Samith & Judith

December 19, 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for taking the time to leave such a fantastic review. We’re delighted to hear how efficient the process was, especially being able to move in before Christmas and enjoy your new home. Alphonsa will be very pleased to read your kind words. Best wishes from the property team at SO Legal.

Rated 5 out of 5 stars

Thank you so much Georgia Donoghue,

Thank you so much Georgia Donoghue,
Yet again you were amazing, you always reply , extremely polite and professional with a great attitude , and you got the job done quickly I am so happy, I will always recommend you

December 15, 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Shaun, thank you for your kind review. We’re really pleased to hear how helpful Georgia has been and that she delivered such a positive experience again. Best wishes from everyone at SO Legal.

Rated 5 out of 5 stars

Really good service

Really good service, our solicitor was very communicative throughout the transaction and was really lovely to work with.

November 21, 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Yasmin, thank you for your wonderful review. We're delighted to hear you had a positive experience with communication during your transaction. We'll be sure to share your feedback with the team.

Rated 5 out of 5 stars

I loved the confidence we had throughout our long selling process

Katie guided us through an arduous selling process. At no point did I ever lose confidence or start to worry. Katie was so professional, expert and confidence inspiring! Many thanks, Katie!

December 10, 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Nadine, thanks for the great review. We’re really pleased to hear Katie was able to guide you through what sounds like a challenging sale and give you confidence throughout the process. We’ll be sure to pass on your kind feedback to her. Best wishes from the conveyancing team at SO Legal.

Rated 5 out of 5 stars

Excellent Service

Excellent Service – Smooth 28-Day Auction Purchase

I’ve just completed an auction property purchase with SO Legal, and the whole process was extremely smooth and efficient. Completing within the strict 28-day timeframe was made easy thanks to their professionalism.

A huge thank you to Dylan and Dalton, who guided me through every step right up to completion. The purchase was done using a bridging lender (Together), and everything was handled expertly.

Completed successfully today, 08 December 2025. I will definitely be using SO Legal again for my future property purchases and highly recommend them to anyone looking for a reliable and efficient legal team.

December 8, 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Nikita, thanks for the great review. We’re pleased to hear the auction purchase completed smoothly within the tight timeframe, and that Dylan and Dalton were able to guide you through the process with confidence. We appreciate the recommendation and look forward to working with you again in the future. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

My experience end to end was brilliant

My experience end to end was brilliant. Joe and Parisa were excellent, 5* service and were supportive throughout the whole way, which as a first time buyer is exactly what you’d hope for.
Cannot fault their services- would recommend to everyone!

December 3, 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Maddie, thank you for the wonderful feedback. We’re pleased to hear Joe and Parisa made your first property purchase feel fully supported from start to finish. Best wishes from the conveyancing team at SO Legal.

Rated 4 out of 5 stars

Highly responsive

So Legal were the most responsive solicitors I have dealt with in the UK. Both Katie and Maddison were very helpful and always returned an email within 12 hours. Even if it was frustrating news as the buying/selling process in the UK is very arduous. I'd like to thank them as I've been trying to close the deal for quite some time. They have been nothing but courteous, diligent and persevering.

December 1, 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Claire, thank you for the lovely feedback. We’re delighted to hear how well Katie and Maddison supported you and that their responsiveness made a real difference throughout your transaction. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Lease Extension - Best Experience

I was confused when I put out a query on the Leasehold Advisory Service website, knowing I had less than 3 months to 80 years remaining on the lease for my flat.
Jennifer Slater from SO Legal called me and very kindly explained the whole process to me. I immediately knew I needn’t respond to any other email follow ups from other firms of solicitors on my query.
Jennifer and her team made the whole process seamless and kept me informed every step along the way.
With their hard work and professionalism, my lease extension completed in less than 3 months!
I am a very satisfied client who will not hesitate to recommend your services.

Thank you so much Jennifer Slater and So Legal.



November 3, 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Alberta, thank you for the lovely review. We’re delighted to hear how clearly Jennifer guided you through the lease extension process and that everything completed so smoothly. Best wishes from everyone at SO Legal.

Rated 5 out of 5 stars

my contact with SO Legal Limited is Ms Judie Halimah

my contact with SO Legal Limited is Ms. Judie Halimah . She is very excellent and helpful and made my selling property very smoothly . Because of her help if I want in future to buy a property I will deal with her.

September 24, 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Hashem, thank you for your kind review. We're delighted to hear that Judie made your property sale such a smooth experience and that you'd choose to work with her again in the future. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Katie Bacchus at SO Legal worked on the…

Katie Bacchus at SO Legal worked on the sale of my property. Everything went smoothly, everyone I dealt with at SO Legal was helpful, and completion was on time. Over all it was a great experience.

October 9, 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Retha, thank you so much for your review. We’re pleased everything went smoothly and that the team were helpful. I’ll share your feedback with Katie Bacchus and our conveyancing team. Best wishes from everyone at SO Legal.

Rated 1 out of 5 stars

Extremely Disappointing Experience – I Strongly Advise Caution

I instructed this firm to assist with a legal matter they claimed to have expertise in, but from the outset, it became clear that this wasn’t the case. I had to explain basic aspects of the situation repeatedly, and at one point the solicitor even admitted to not having read key documents I had provided. This immediately undermined my confidence in their ability to handle the case competently.

Rather than drafting a clear and accurate letter before claim — a fundamental step — they instead focused on preparing an unhelpful “pre-counsel” letter. I had to request extensive edits due to the solicitor’s apparent lack of understanding of the case, and I was billed for the time spent on those edits. Eventually, the solicitor told me to simply edit the letter myself, which I found completely unprofessional and unacceptable, given I was paying for legal expertise.

A barrister was brought in but added no real value to the matter — their input didn’t extend beyond what I already knew from my own research and dealings. I was then advised to seek a second barrister in a completely different area of law, which would have added an estimated £3,000–£8,000 in further costs. In my opinion, this was a step that a solicitor with actual expertise could and could have handled themselves. It felt like an unnecessary escalation that increased costs rather than advancing the matter.

Following one meeting, the solicitor told me that they “didn’t like wasting clients’ money” — which I found particularly insulting, as that meeting alone had cost me £3,000 and had achieved nothing of substance.

To make matters worse, I received conflicting information about whether the firm even worked in the relevant area of law they looked to pursue with a new barrister. Initially, I was told they did not. Later, the supervising solicitor claimed they did. This inconsistency, coupled with the poor handling of my case, left me feeling misled and confused.

I submitted a formal complaint to the supervising solicitor, but it achieved nothing. My concerns were met with vague responses that didn’t address the core issues. It felt like there was no accountability or genuine interest in resolving the matter.

In my view, this firm should never have accepted my case without having the appropriate expertise. After nearly four months and close to £7,000 in fees, I was left with no meaningful progress. I ultimately felt forced to de-instruct them due to a complete lack of confidence in their conduct and to avoid any further risk and potential negligence.

I will be escalating the matter to the Legal Ombudsman for independent review.

Based on this experience, I cannot in good faith recommend this firm to others. I strongly advise anyone considering their services to thoroughly check whether the solicitor assigned to their case genuinely has experience in the relevant area of law — and to proceed with caution.

October 9, 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

We’re sorry to hear that you were dissatisfied with your experience. We take all feedback seriously, but do not agree with the way the circumstances have been presented.

We pride ourselves on providing clear, professional advice, and we have a robust internal complaints process, which was followed in this instance. We understand that not every case proceeds as a client might hope, but we always act in our clients’ best interests and in accordance with our professional obligations.

We note that you have referred the matter to the Legal Ombudsman, and we will, of course, cooperate fully with any independent review.

Best wishes from the team at SO Legal.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look