SO Legal Limited Reviews 

403
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for making property transactions remarkably smooth and stress-free. People also deeply appreciate the fast response times and clear, reassuring updates provided consistently throughout the entire process. Clients emphasize the dedication and expertise shown by solicitors when handling house sales and purchases. However, some customers also noted communication challenges and difficulties getting in touch with their assigned team. A few reviewers experienced inconsistencies, delays, or felt that specific tasks required constant chasing and extra attention. Others mentioned instances where replies were missing or information regarding completion steps was not clearly communicated.

What people talk about most

Service

Consumers find service to be positive, highlighting professional, fast, and well-organised assistance from... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and helpful... See more

Response time

Customers had positive experiences with response time, frequently highlighting the speed and efficiency of... See more

Customer service

Customers consistently note positive experiences with customer service, praising the professional, polite,... See more

Customer communications

Reviewers highlight ambiguous aspects of customer communications. Some customers report it is extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first telephone enquiry was warm, informative and reassuring. The fee was explained and was a one off inclusive fee. There was a deadline of about 4 weeks. The whole thing was completed in less... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend SO Legal enough, they helped me with a business sale. They explained everything, I always had a contact and someone to ask any questions. I can highly recommend their team who work... See more

Company replied

Rated 5 out of 5 stars

We're very happy to recommend SO Legal. They were very proactive with pushing through the sale of our house. They provided regular updates and were easy to get hold of any time we needed to speak with... See more

Company replied

Rated 5 out of 5 stars

We intructed SO Legal for the the purchase of our house. Jessica and Susanna were really helpful in getting what was sometimes a challenging process over the line. The pricing was fair, the documents... See more

Company replied


Company details

  1. Law Firm

Written by the company

SO Legal is one of the fastest-growing law firms in the South East – with offices in Eastbourne, Brighton and Hove, Hastings, Ulverston and London


Contact info

4.8

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(403)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Katie at So Legal handled our case quickly and efficiently, explaining each step and always responding to questions promptly. Excellent service, thoroughly recommend.

March 26, 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Alice, thanks for your review! We’re glad Katie provided an efficient service and kept you informed throughout. We appreciate your recommendation. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Great service, calm, trustworthy, responsive

I’ve used SoLegal in the last couple of years for two sales and one purchase and highly recommend them. I worked mainly with Anzhela who is incredibly patient and calm during a very stressful process and always responsive and helpful dealing with my questions and concerns, and explaining the technical legal stuff ..Thanks to Anzhela and Dominic, I’m really happy in my new home.

March 5, 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thanks for the great review! We’re pleased Anzhela and Dominic could assist you with your sales and purchase, making the process smoother. Wishing you all the best in your new home! Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Sale of Property

The company was quick to respond to all enquiries and dealt with them in an efficient and calm manner.

February 7, 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Joan, thank you for your 5-star review! Great to hear our team handled everything efficiently for your sale. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

I trust my solicitor deeply

We have used SO Legal 4 times (sales and purchases of property), none have been straight forward transactions, and without the team at SO Legal, I don't think we would have kept our sanity.

January 31, 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Andy, thanks for your continued trust in us. We’re glad we could help through the tricky transactions! Best wishes from the conveyancing team at SO Legal.

Rated 5 out of 5 stars

Went above and beyond

All the team at so legally went above and beyond to help us with the sale of our flat and the purchase of our new family home, always quick to reply to my emails and giving me the reassurance I needed during the stressful times, would definitely recommend and we will be using them again in the future. Thank you x

January 28, 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Kylie, thanks for your 5-star review! We're so pleased we could support you through your sale and purchase, and it's great to hear our team provided the reassurance you needed. Wishing you all the best in your new home. Best wishes from everyone at SO Legal.

Rated 5 out of 5 stars

Outstanding Conveyancing Service from Judie & Dylan at SO Legal!

Judie and Dylan at SO Legal were absolutely fantastic throughout the entire conveyancing process for my property purchase. Their professionalism, efficiency, and attention to detail made everything seamless and stress-free. They kept me informed at every step, responded quickly to any queries, even doing so well out of hours, and handled everything with expertise and care. I couldn’t have asked for a better team to guide me through the process. Highly recommend their services—thank you both for making it such a smooth experience!

January 29, 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Steve, thanks for your 5-star review! We're delighted to hear that Judie and Dylan made your conveyancing process seamless and stress-free. Your recommendation means a lot, and we appreciate your kind words. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Top-Notch Service from Tamara Khalili – Highly Recommend!

I have been working with Tamara Khalili on my house purchase, and I am very impressed with her professionalism and attention to detail. She ensures thorough checks at every stage and keeps everything well-organized.

Her communication has been outstanding, not only in keeping me updated regularly but also in effectively coordinating with all parties involved in the transaction. She has been highly responsive, proactive, and always available to address any concerns, which gave me peace of mind throughout the process.

I highly recommend Tamara Khalili for anyone looking for a reliable, professional, and highly communicative solicitor.

January 29, 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Sasi, thanks for your great review! We're delighted to hear that Tamara's professionalism and communication made the process smooth for you. Wishing you all the best in your new home. Best wishes from the team at SO Legal.

Rated 1 out of 5 stars

THIS PEOPLE ARE A BUNCH OF TIME WASTERS…

THIS PEOPLE ARE A BUNCH OF TIME WASTERS !
I HAVE SENT THEM 3 EMAILS REGARDING AN ISSUE WITH BYBIT EXCHANGE THAT I HAVE AND THEY NEVER REPLIED BACK TO ME SINCE 3 DAYS AGO !

TOTAL TIME WASTERS !

January 13, 2025
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for your message. We’ve reviewed your emails, which were unfortunately filtered into our junk folder, most likely due to the content and inappropriate language. While we are happy to assist with most enquiries, we do decline work when we feel boundaries have been crossed. We wish you the best in resolving your matter elsewhere.

Rated 5 out of 5 stars

Georgia Donohue did an outstanding job…

Georgia Donohue did an outstanding job with my house sale conveyance recently
So thorough, friendly, yet professional
Cannot possibly recommend her or her law firm So Legal highly enough
5 Stars from me!!

December 19, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Lee, thank you for your 5-star review! We’re pleased to hear Georgia provided such outstanding service and made your house sale a smooth experience. Your recommendation means so much to us. Best wishes from the conveyancing team at SO Legal.

Rated 1 out of 5 stars

Unprofessional

Unprofessional. Been there 6 times for have a lawyer, all the time they say pls wait someone will contact you, another day they say they email you( no email came through). They contact 4 lawyers withouth get any answer, for me they are totally unprofessional

December 18, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Giuseppe, we take feedback seriously but have no record of you as a client or being in contact with our firm. If there’s been a misunderstanding, please get in touch at so we can look into this and resolve the issue. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

SO Legal made the first puchase of my…

SO Legal made the first puchase of my flat a smooth experience with no issues. They kept constant communication and answered to all my questions professionally and in a timely manner.
I would definitely recommend their services.

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

Moving house …

Moving house is always stressful but SO Legal have been superb getting us through all of the legal requirements. All queries have been dealt with speedily, and we were kept fully informed throughout.Highly recommended.

November 26, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Michael, thank you for your kind words! We’re glad we could help make your move less stressful and keep everything running smoothly. Your recommendation means a lot. Best wishes from the team at SO Legal.

Rated 1 out of 5 stars

Stay away if you are a first time buyer

We are first time home-buyers and So Legal was recommended by our mortgage broker. We should have looked elsewhere early on in our working relationship when we got conflicting and repeated emails from a legal assistant who also asked us to sign something where my husband's name was misspelled. This legal assistant was taken off our case...until we randomly heard from him 10pm on a Saturday evening a few months later. We didn't have consistency in who to contact and got so used to have no response to queries or requests for updates that it was a pleasant surprise when we did get some feedback. This process is quite complex and daunting, so not having a sense of trust in the legal team made it all much harder.

The owner of our property dropped the price and money from our mortgage was due to be held in retention for us and paid on completion so we can use it for necessary repairs. We flagged that there was no clear record of this in the deed of sale but were told not to worry. On completion, we heard nothing of the 4K owed to us until we phoned and were then told they had noted this error that morning. There was no apology or explanation for why we hadn't been contacted that morning. They advised a revised completion statement would be sent through that day. This was last week and we are still waiting for it.

November 15, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for your feedback. We’re sorry to hear about your experience and sincerely apologise for falling below the high standards we set for ourselves. We understand how frustrating this must have been and appreciate you bringing it to our attention. I know one of our directors has been in touch to address your concerns. We appreciate your understanding, and we hope to have the chance to restore your confidence in us. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

First Time Buyers

We were absolutely clueless first time buyers. Dylan was incredibly patient with us and all the questions we had. Throughout the whole process Dylan was incredibly efficient, we didn’t have to chase him on anything; his communication was timely and professional. He gave us sound advice when we were unsure, and used his experience to ensure we didn’t hit any issues, as we were buying a property that had tenants in. We are that happy with the service, we are using SO Legal to help us with our Will.

Highly recommended! Thank you, Dylan.

November 15, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Richard, thank you for sharing your experience as first-time buyers. It’s great to hear how efficient Dylan was in guiding you through the process, especially with a more complex transaction like buying a tenanted property. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Sale & Purchase

We had a very straightforward sale but a very challenging purchase. Dominic and the team at So Legal were always delightful, gave sound advice and smoothed our ruffled feathers on more than a few occasions. Dominic was always there when we needed to confer so thank you one and all. Job done.

November 8, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for your review! We’re pleased to hear Dominic and the team provided the support and guidance you needed throughout the process. It’s great to know they were there to help every step of the way. Best wishes from everyone at SO Legal.

Rated 5 out of 5 stars

Buying and selling a home

I must say how immensely pleased I was with the services of SoLegal and especially Georgia Donohue my conveyancer . Selling my home took around a year and at times I found it all a very frustrating situation with prospective buyers pulling out of the sale and new ones coming forward.
But thankfully I had Georgia on my side , guiding me through the complex journey of selling and buying a home . She was always there to answer my emails with a quick speedy response and I would certainly recommend SoLegal to anyone who is considering selling or buying a property.I would give Georgia six stars if I could for her professionalism , care and cheery manner , a true star in the making,
Kevin

November 6, 2024
SO Legal Limited logo

Reply from SO Legal Limited

Hi Kevin, thank you for the wonderful feedback! We're delighted that Georgia was able to guide you through the ups and downs of your sale and purchase, keeping the process as smooth as possible. We’re glad her professionalism and cheerful approach made a difference. Best wishes from all of us at SO Legal.

Rated 5 out of 5 stars

Really helpful team

Really helpful team. Jessica and Anzhela kept me in the loop and answered any questions that I had. Really appreciated their time and effort in getting my flat completed. Would definitely recommend them. Thank you, again!

November 4, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Oliver, thank you for your feedback! We're pleased Jessica and Anzhela could support you throughout your flat purchase and keep you well-informed. Best wishes from the conveyancing team at SO Legal.

Rated 5 out of 5 stars

I used so legal for the sale of my…

I used so legal for the sale of my house. Excellent service from Nicola and Stephanie, good communications and a fast and efficient service. Highly recommended

November 4, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Jo, thanks for the great review! We’re delighted Nicola and Stephanie could assist. Best wishes from the conveyancing team at SO Legal.

Rated 5 out of 5 stars

Great service by Dom and his team as…

Great service by Dom and his team as per usual.
Thank you
James D

October 30, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you, James. We're glad to hear Dom and the team delivered for you as always! Best wishes from everyone at SO Legal.

Rated 5 out of 5 stars

Marco could not have been better in…

Marco could not have been better in calm professional advice on the sale of my company. The fee was good value for money too. Would absolutely recommend. Big thanks

October 30, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Carl, thanks for the 5-star review! We're pleased Marco could provide the support you needed during your company sale. Best wishes from everyone at SO Legal.

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