SO Legal Limited Reviews 

403
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for making property transactions remarkably smooth and stress-free. People also deeply appreciate the fast response times and clear, reassuring updates provided consistently throughout the entire process. Clients emphasize the dedication and expertise shown by solicitors when handling house sales and purchases. However, some customers also noted communication challenges and difficulties getting in touch with their assigned team. A few reviewers experienced inconsistencies, delays, or felt that specific tasks required constant chasing and extra attention. Others mentioned instances where replies were missing or information regarding completion steps was not clearly communicated.

What people talk about most

Service

Consumers find service to be positive, highlighting professional, fast, and well-organised assistance from... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and helpful... See more

Response time

Customers had positive experiences with response time, frequently highlighting the speed and efficiency of... See more

Customer service

Customers consistently note positive experiences with customer service, praising the professional, polite,... See more

Customer communications

Reviewers highlight ambiguous aspects of customer communications. Some customers report it is extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first telephone enquiry was warm, informative and reassuring. The fee was explained and was a one off inclusive fee. There was a deadline of about 4 weeks. The whole thing was completed in less... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend SO Legal enough, they helped me with a business sale. They explained everything, I always had a contact and someone to ask any questions. I can highly recommend their team who work... See more

Company replied

Rated 5 out of 5 stars

We're very happy to recommend SO Legal. They were very proactive with pushing through the sale of our house. They provided regular updates and were easy to get hold of any time we needed to speak with... See more

Company replied

Rated 5 out of 5 stars

We intructed SO Legal for the the purchase of our house. Jessica and Susanna were really helpful in getting what was sometimes a challenging process over the line. The pricing was fair, the documents... See more

Company replied


Company details

  1. Law Firm

Written by the company

SO Legal is one of the fastest-growing law firms in the South East – with offices in Eastbourne, Brighton and Hove, Hastings, Ulverston and London


Contact info

4.8

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(403)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient sale of an Apartment

I cannot recommend Nicole Hoddinott of So Legal, highly enough. We found her so very
helpful, super efficient and always so cheerful and pleasant. She guided us through the sale of our apartment so smoothly and speedily.
Best solicitor anyone could ever have and we would certainly have no hesitation in recommending Nicole to anyone. When needed we will always use her in the future.
Sandra and Jack Hutchinson

May 3, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for such a wonderful review! We're thrilled to hear Nicole provided the helpful and efficient service. We look forward to assisting you again in the future. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

I worked with Georgia in the selling of…

I worked with Georgia in the selling of my late mums apartment. I was impressed by Georgia's professionalism and how she explained things to me so that I could understand. Always responding to my queries and chased a very frustrating management company on my behalf

October 21, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Kevin, thank you for your review! We're pleased Georgia was able to make the process straightforward and assist with those additional challenges. Best wishes from all of us at SO Legal.

Rated 5 out of 5 stars

Happy

It was easy and straight-forward to make my will. Nicole Hoddinott was lovely, kind and helpful.

October 10, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Barbara, thanks for your review! We're delighted to hear that Nicole made the will process smooth and provided such helpful and kind support. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Nicole handled both my sale and…

Nicole handled both my sale and purchase. I was extremely pleased by her professionalism. She was prompt to respond to all my queries and explained everything clearly. Her advice was excellent and she made a really difficult process manageable. I would use SO Legal and Nicole if I were ever to do this again!

September 12, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Ann, thanks for the 5-star review! We're glad to hear that Nicole's professionalism and advice helped make a challenging process more manageable. It's fantastic that she could guide you smoothly through your sale and purchase. We'd be happy to assist you again in the future! Best wishes from everyone at SO Legal.

Rated 5 out of 5 stars

Great experience

It has been a very good experience with SO LEGAL. Dylan has been very professional and efficient. As first time buyers we didn't have much knowledge and experience but Dylan was so patient with us explaining every step of the process of buying.
Strongly recommend. I would not hesitate to use SO LEGAL in the future.

August 30, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for your kind words! We're so pleased to hear that Dylan was able to guide you through the process as first-time buyers. We appreciate your recommendation and look forward to assisting you again in the future! Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

SO Legal have been outstanding

We used SO Legal for the sale and purchase of our home. Katie Handoll has been exceptional throughout the process. She would always be up-to-date with our file and answered all queries very quickly. We would highly recommend Katie and SO Legal! Most definitely will be using them again.

September 16, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you, Harmeet! We're delighted to hear about your positive experience with Katie Handoll. We look forward to working with you again in the future! Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Wish all solicitors were like So Legal

Wish all solicitors were like So Legal

I've bought and sold a fair few properties, and So Legal have by far been my best experience. Both Dylan worked exceptionally hard through a really tricky sale, doing the jobs of two other firms, and creatively problem solving some really tough issues. I will be using this firm for every property sale from now on, and have already recommended them to everyone I know.

September 25, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thanks, Catherine! We're delighted to hear Dylan made this your best experience yet. Your recommendation means a lot, and we look forward to helping with your future property transactions. Best wishes from everyone at SO Legal.

Rated 5 out of 5 stars

Phenomenal service start to finish

I am a little late here, but it's been eating at me to share my positive experience. Zoe was incredibly helpful and thoughtful throughout the entire process, especially given the various delays involved. Her advice was valuable, timely, and incredibly patient given the difficult and frustrating situation (at times I was worried that I was becoming a difficult client). This was the same for every member of staff that I spoke to at SO Legal - an excellent team.

Should you require a professional, yet friendly service then look no further, I'll certainly be back!

July 31, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thanks so much, Ben! We're pleased Zoe and the team were able to support you through a challenging process. We’re always here if you need us again! Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Approachable, Helpful and Highly Recommended

Joe and Georgia in Eastbourne made the whole process of buying and selling straightforward and uncomplicated. They are so approachable, a quick email with a query and it was dealt with by return. We really felt they were working with us to get the completion result we all wanted. Their fees are competitive and I would have no hesitation in recommending to family and friends and using their services for ourselves in the future.

September 20, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Phillipa, thanks for the great review! We're glad Joe and Georgia made the process smooth and were responsive to your needs. We appreciate your recommendation and hope to assist you again. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Just made life easy on a difficult sale…

Just made life easy on a difficult sale and purchase for me (that happened to be in a chain above and below). Word of warning, conveyancers can be poor in service provision, delay and really make it painful. SO Legal really did mitigate that to a large degree and did everything they could. Being a lawyer myself I guess I am not the easiest client but SO Legal (Dominic and Jessica) made it much easier to deal with and were very patient with me. They were on top of the detail and gave me a lot of confidence throughout. Highly recommend (and unreservedly).

April 1, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thanks, Paul! We're glad Dominic and Jessica made your sale and purchase smoother, especially given the chain complexities. We appreciate your recommendation! Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Fantastic service on both our sale and purchase

Firstly im very sorry for writing this so late!

We were recommended Katie Handoll at So Legal for our sale and purchase earlier this year. Both our buyers and the seller of our new house wanted to complete within 8 weeks so a fairly tight timescale.

On first contact with Katie I knew we were in safe hands. She was on the ball with everything! Very friendly and quick to answer queries. You hear about long delays with conveyancing solicitors but not in this case.

We completed in early April exactly as we hoped to. Highly recommend Katie and would have no hesitation in using her again (however have no desire to move mind you!)

April 4, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Tom, thank you so much for taking the time to leave such a thoughtful review! We’re delighted to hear that Katie was able to guide you smoothly through the sale and purchase, especially with such a tight timescale. Should you ever change your mind about moving, we’d be more than happy to assist again! Best wishes from the team at SO Legal.

Rated 4 out of 5 stars

Very helpful and professional

Very helpful and professional. Costs were in line with what we expected. Felt like the communication was always to the point and timely. I have taken 1 star off because two big errors were made regarding the numbers for the mortgage redemption document and the completion statement which I had to point out on both occasions.

August 23, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Jonathan, thank you for your feedback. We’re pleased to hear that you found our service helpful and professional. We also appreciate you bringing these issues to our attention, and we’ll review our processes to ensure this doesn’t happen again. Best wishes from the conveyancing team at SO Legal.

Rated 5 out of 5 stars

Dominic and Jenniver were amazing!

August 30, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi George, thank you for the great feedback! We’re thrilled to hear that Dominic and Jenniver were amazing. I’ll be sure to pass on your kind words to them. Best wishes from all of us at SO Legal.

Rated 5 out of 5 stars

It has been a good experience using SO…

It has been a good experience using SO Legal. They have been excellent in communication, prompt and clear. I highly recommend them. Many thanks.

August 20, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Nick, thank you for your kind words and recommendation! We're delighted to hear that you had a good experience. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Amazing service

Joe & his colleagues were amazing with our sale & purchase. Super quick response times and very efficient. Best solicitors we have ever had! Thank you !!

August 5, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi, thank you for your fantastic review! We're thrilled to hear that Joe and the team made your property sale and purchase experience so smooth. It's great to know you found our response times quick and the service efficient. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Quick and efficient

The whole purchase procedure was quick and efficent, even adapting to changes in dates along the way.

August 2, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Maria, thank you for your kind 5-star review! We're pleased that the purchase process went smoothly and that we could accommodate the date changes along the way. Best wishes from the conveyancing team at SO Legal.

Rated 5 out of 5 stars

So legal experience was a breath of…

So legal experience was a breath of fresh air.
In a protracted and difficult sale Nicola Radford was a guiding star and and through all the difficulties she remained professional; and objective .
Top marks .
Ill be using NR ,So legal in the future

July 26, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Bill, thank you for your wonderful review! We're delighted to hear that Nicola Radford was a guiding star during your challenging sale. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

High quality service with the clearest and most responsive communication I’ve ever experienced

Joe Kennedy at SoLegal Eastbourne is without question the most responsive and easy to deal with Solicitor I have ever encountered, including during 35 years working in Banking and Finance. Updates were proactive without needing chasing, responses to queries came back in rapid time and fatuous nonsense from the other side was speedily batted away, making our whole sale process as stress free as it could ever have been. Which is to say of course, it was still incredibly stressful, but without Joe’s superb support it could have been ten time worse. I would not hesitate in recommending SoLegal Eastbourne to anyone wanting to sell their home (and in fact I already have recommended them to quite a few people).

May 17, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Doug, thank you for the amazing 5-star review! We've shared your kind words with Joe and the team. Best wishes from everyone at SO Legal.

Rated 5 out of 5 stars

Brilliant service for our second sale

This is the second property Joe and the team at So Legal have sold for us. Yet again it was a seamless service, so efficient and great communication all the way through the process

June 21, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Emma, thank you for taking the time to leave us a review! We’re delighted to hear that Joe made your house sale seamless! Best wishes from everyone at SO Legal.

Rated 5 out of 5 stars

Exceptional Service and Expertise

I had a great experience with SO Legal for my property transaction. Especially Katie Bacchus, who was professional, responsive, and diligent throughout. Katie addressed all my concerns promptly and provided invaluable guidance. I highly recommend SO Legal for anyone needing reliable legal assistance.

July 1, 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Serhat, thank you for taking the time to leave us a fantastic review. We really appreciate it! We are delighted that Katie was able to work her magic on your property transaction. Best wishes from the team at SO Legal.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look