Bought a bed for about a grand in 2023. turned up stained from the start, sorted discount, so was happy, I have spun the mattress a few times, but haven't actually had to move the bed properly since o... See more
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They managed to accommodate my situation - It was stored for about 2 months, as I was expecting to move. The move never happened sadly. Delivered today, not the easist access into the Lounge, but th... See more
Company replied
We have shopped with Solent beds on a number of occasions and have always been impressed. Today, Sam our salesman even carried a small unit to us so we didn't need to get up again, very appreciated.... See more
Company replied
We would like to say a huge ”Thank you “ to Paul and all concerned at Solent beds at Lake showroom for their amazing help and continued support concerning structural repairs to our Stressless” sofa... See more
Company replied
Company details
Information provided by various external sources
The Isle of Wight's leading furniture store. Showrooms in Lake and Newport.
Free Same Day Delivery!
Spend over £100 for Free Delivery.
Free standard delivery on all orders over £100. Free same day delivery to Isle of Wight addresses on stock item orders over £100.
Contact info
6D-6F Lake Industrial Way, PO36 9PL, Isle of Wight, United Kingdom
- 01983401070
- sales@solentbeds.co.uk
- solentbeds.co.uk
4.1
Great
377 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Solent Beds & Furniture
Hello Paula,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
Great Service
Quick, painless and professional. Staff very helpful and friendly. In the current pandemic we have been able to buy a new bed and get it delivered really quickly. Thank you
June 1, 2020
Unprompted review
Reply from Solent Beds & Furniture
Hello Karen,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
Brilliant service
Brilliant service. Prompt delivery and helpful
courteous delivery men . Great quality furniture
May 28, 2020
Unprompted review
Reply from Solent Beds & Furniture
Hello Carlos & Angela,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
Phoned Monday told them what I ould…
Phoned Monday told them what I ould like to buy went on line sa tv stand I would like ordered payed for deliver Thursday well done thanks
May 26, 2020
Unprompted review
Reply from Solent Beds & Furniture
Hello Mr Marks,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
I ordered a new mattress on line and…
I ordered a new mattress on line and was given excellent advice advice by your online chat assistant. I was able to purchase the mattress immediately and had it delivered the next morning. Very fast and efficient service, thank you.
May 21, 2020
Unprompted review
Reply from Solent Beds & Furniture
Hello ,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
GOOD CUSTOMER RELATIONS
VERY GOOD SERVICE AND MADE GOOD THEIR PROMISE TO DELIVER
UNDER DIFFICULT CIRCUMSTANCES
May 12, 2020
Unprompted review
Reply from Solent Beds & Furniture
Hello,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
Fantastic service and great live chat…
Fantastic service and great live chat support, they went the extra mile
May 6, 2020
Unprompted review
Reply from Solent Beds & Furniture
Hello Lynne,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
Very good service even in these…
Very good service even in these challenging times
May 5, 2020
Unprompted review
Reply from Solent Beds & Furniture
Hello,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
Outstanding
Outstanding customer services During covid-19 by Amanda and was able to accept my order and delivered within 4 working days. Delivery man very helpful and delivered to my front door and was very friendly. Recommend to all Islanders!
April 28, 2020
Unprompted review
Reply from Solent Beds & Furniture
Hello Peter,
Thank you so much for our 5 star review and recommendation. Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
Reply from Solent Beds & Furniture
Hello,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience and that you love your new furniture!
We hope to see you again soon.
Solent Beds & Furniture.
The staff were friendly and helpful
The staff were friendly and helpful. Ordered a mattress online after thinking about the advice we were given and this was very easy to do. Someone phoned to give us lots of choice of when we wanted the delivery. The delivery team phoned and gave us a time scale. Very pleased with the service we received.
March 7, 2020
Unprompted review
Reply from Solent Beds & Furniture
Hello Sue,
Thank you so much for our lovely 5 star review! Great to hear you enjoyed your online Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
The product was great
The product was great. The only disappointment considering we live on the island was the lack of delivery options.
February 24, 2020
Unprompted review
Reply from Solent Beds & Furniture
Hello Mrs Hansford,
Thank you for our positive review. Great to hear you enjoyed your Solent Beds shopping experience! We are sorry you were disappointed with our delivery options, this is an area we are currently looking at improving.
We hope to see you again soon.
Solent Beds & Furniture.
Great products
Easy to deal with. Really pleased with quality of product. Delivery excellent.
February 16, 2020
Unprompted review
Reply from Solent Beds & Furniture
Hello,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
Very happy with bed and delivery was…
Very happy with bed and delivery was really good
February 6, 2020
Unprompted review
Reply from Solent Beds & Furniture
Hello Angie,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
Fantastic choice and great service
Fantastic choice of options when choosing our new mattress. Great service from Sam, very knowledgeable and honest, gave us all the time we needed to try different mattresses and didn't rush us. Not pushy sales at all and felt valued as a customer. This is the second time we have shopped at solent beds and will definitely be back for next furniture purchase.
January 30, 2020
Unprompted review
Reply from Solent Beds & Furniture
Hello Simon,
Thank you so much for our lovely review!! Great to hear you enjoyed your second Solent Beds shopping experience. We will be sure to pass on your positive feedback to Sam.
We look forward to seeing you again soon.
Solent Beds & Furniture.
Fab store
Staff knowledgeable, attentive without being pushy. Fab store in Lake full of quality furniture. Their service (with Andrew) was excellent two years ago when we furnished our flat. Now furnishing our new home and glad to say that standard has not changed. Thanks to Sam for his help with our latest purchases.
January 26, 2020
Unprompted review
Reply from Solent Beds & Furniture
Hello Celia,
Thank you so much for our lovely review!! We are so pleased that you chose Solent Beds to furnish your new home. We will be sure to pass on your positive feedback to Sam.
We hope to see you again soon.
Solent Beds & Furniture.
We made our 2nd visit today having…
We made our 2nd visit today having already compared a sofabed we had seen 3 days ago. We were greeted by Maurizio who we saw previously & he not only remembered us but also the furniture we interested in. He was extremely helpful but not the slightish bit pushy which we liked, we don't like to feel pressured & we are looking forward to receiving our sofa. Sadly since this was posted we feel very let down with the lack of customer service. I wrote a long review yesterday but failed to post it. I will never use this company again but having said that the sofa is lovely.
January 21, 2020
Unprompted review
Reply from Solent Beds & Furniture
Hello Elizabeth,
We are very sorry to hear that you are unhappy with the service you received. We appreciate the time you have taken to write feedback and take it on board.
We hope you will give us the opportunity to restore your faith in us in the future.
Solent Beds & Furniture.
Reply from Solent Beds & Furniture
Hello JH,
Thank you so much for our 5 star review! Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture
Solent beds for not just beds..
We have bought quite a lot for our home over the years from Solentbeds.beds,mattresses,fitted wardrobes,three piece suite, rugs ect.happy with everything.
January 13, 2020
Unprompted review
Reply from Solent Beds & Furniture
Hello Sandra,
Thank you so much for our 5 star review! Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture
Great sales team Sam one of sales…
Great sales team Sam one of sales representatives was excellent very professional and great customer service can not fault it . Lake Isle of Wight . Neil Graham
January 3, 2020
Unprompted review
Reply from Solent Beds & Furniture
Hello,
Thank you so much for our 5 star review! Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture
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