Solent Beds & Furniture Reviews 

377
TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 1 out of 5 stars

Bought a bed for about a grand in 2023. turned up stained from the start, sorted discount, so was happy, I have spun the mattress a few times, but haven't actually had to move the bed properly since o... See more

Rated 5 out of 5 stars

They managed to accommodate my situation - It was stored for about 2 months, as I was expecting to move. The move never happened sadly. Delivered today, not the easist access into the Lounge, but th... See more

Company replied

Rated 5 out of 5 stars

We have shopped with Solent beds on a number of occasions and have always been impressed. Today, Sam our salesman even carried a small unit to us so we didn't need to get up again, very appreciated.... See more

Company replied

Rated 5 out of 5 stars

We would like to say a huge ”Thank you “ to Paul and all concerned at Solent beds at Lake showroom for their amazing help and continued support concerning structural repairs to our Stressless” sofa... See more

Company replied

Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Furniture Accessories
  5. Mattress Store
  6. Sofa Store

Information provided by various external sources

The Isle of Wight's leading furniture store. Showrooms in Lake and Newport.

Free Same Day Delivery!

Spend over £100 for Free Delivery.

Free standard delivery on all orders over £100. Free same day delivery to Isle of Wight addresses on stock item orders over £100.

Contact info

4.1

Great

TrustScore 4 out of 5

377 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(377)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent item of furniture & service

I'm really pleased with the little table, which fits with the other items we have from the Arreton range. It looks most attractive as well as being so useful. As always we had very good service from the Company, both with ordering & delivery.

October 22, 2020
Solent Beds & Furniture logo

Reply from Solent Beds & Furniture

Hello Jennifer,

Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!

We hope to see you again soon.

Solent Beds & Furniture.

Rated 5 out of 5 stars

Excellent service all round

Excellent service all round. Would definitely use them again should the need arise

October 13, 2020
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Reply from Solent Beds & Furniture

Hello,

Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!

We hope to see you again soon.

Solent Beds & Furniture.

Rated 4 out of 5 stars

Pleased with our purchases but would…

Pleased with our purchases but would have liked to see the Lamp tables
as they were in stock in your warehouse.

October 13, 2020
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Reply from Solent Beds & Furniture

Hello,

Thank you for our positive review. Great to hear you enjoyed your Solent Beds shopping experience and that you are pleased with your purchase!

We hope to see you again soon.

Solent Beds & Furniture.

Rated 5 out of 5 stars

Nice bed frame

Nice bed frame, well made and attractive. good quality and efficient delivery.

September 27, 2020
Unprompted review
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Reply from Solent Beds & Furniture

Hello Mrs Crossand,

Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!

We hope to see you again soon.

Solent Beds & Furniture.

Rated 5 out of 5 stars

Great Island Company

Thank you all so much, we have used you several times over the years and always found everyone very polite and helpful. Our last order was rather a large consignment and we have just had the final bits delivered. The guys stayed behind to put everything together for us and took the time to make sure we were happy with everything before they left. Sam was extremely helpful and patient with us, as we were in the showroom for hours making sure all the measurements were correct, he kept us informed on delivery dates and everything ran very smoothly. We are very happy with our furniture and accessories, all very comfortable and stylish.

September 26, 2020
Unprompted review
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Reply from Solent Beds & Furniture

Hello Siobhan,

Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience! We will be sure to pass on your lovely words to the salesperson, Sam.

We hope to see you again soon.

Solent Beds & Furniture.

Rated 5 out of 5 stars

Recent move to IOW and have to rate…

Recent move to IOW and have to rate this firm, not something I normally do but their customer service was and is exemplary.
Highly recommend and will be using them again when there is a need, why, because they deliver and they care about what they do, and they do it well.

August 18, 2020
Unprompted review
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Reply from Solent Beds & Furniture

Hello,

Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!

We hope to see you again soon.

Solent Beds & Furniture.

Rated 4 out of 5 stars

Too early to write a review as item not received!

It's difficult to write a review as I'm not sure which of my purchases this relates to, and I won't be receiving the item for several weeks. I'm being pressed to write a review however, so I'll give four stars for ease of using the website. Maybe in future it would be best to ask customers for a review after they've received their goods? Just saying ...

August 4, 2020
Unprompted review
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Reply from Solent Beds & Furniture

Hi Amanda,

Thanks so much for taking the time to leave a review. Apologies that you received the Trustpilot email prior to receiving your goods,this is an automated email but following your feedback we will certainly look at delaying this.

We hope you love your goods when they arrive :)

Solent Beds & Furniture.

Rated 5 out of 5 stars

Fantastic Service

Amazing customer service from being assisted on the phone through to the delivery.

July 23, 2020
Unprompted review
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Reply from Solent Beds & Furniture

Hello,

Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!

We hope to see you again soon.

Solent Beds & Furniture.

Rated 1 out of 5 stars

buying a sofa

i am 72 lady,sat on a g-plan sofa instore and brought it.we had the three seater sofa but the one in store was a recliner.was not told it would be different.the one instore was much firmer.now find it hard getting up of sofa.been thru complaints and got nowhere.they not even on furniture ombudsman.solent do not want to no when got your money.never buy anything from here again

July 16, 2020
Unprompted review
Rated 5 out of 5 stars

Marvellous service

I ve bought many items of furniture from Solent Beds and Furniture over the years.
This company are a true asset to the Isle of Wight. My most recent purchase a Harrison Spinks mattress with a beautiful wooden bed frame - super king size. Very helpful staff, great delivery, I opted for the assembly option( a small charge to put the bed frame together ). Really impressed with their sales staff and delivery staff. Thank you Solent !!!

July 15, 2020
Unprompted review
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Reply from Solent Beds & Furniture

Hello Jane,

Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!

We hope to see you again soon.

Solent Beds & Furniture.

Rated 5 out of 5 stars

Excellent service

Excellent service! Phone contact was polite and helpful. Times were given for delivery.

July 14, 2020
Unprompted review
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Reply from Solent Beds & Furniture

Hello,

Thank you so much for our 5 star review.

We hope to see you again soon.

Solent Beds & Furniture.

Rated 5 out of 5 stars

Sleep Well

I was very happy with the service and were especially taken by the cheerfulness of those who delivered the mattress. The Company kept me fully informed of the progress of my mattress and delivered on time. When the opportunity occurs I will recommend the Company to friends

June 29, 2020
Unprompted review
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Reply from Solent Beds & Furniture

Hello Roger,

Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!

We hope to see you again soon.

Solent Beds & Furniture.

Rated 5 out of 5 stars

Only good things to say about your…

Only good things to say about your service first rate thanks

June 20, 2020
Unprompted review
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Reply from Solent Beds & Furniture

Hello Colin,

Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!

We hope to see you again soon.

Solent Beds & Furniture.

Rated 5 out of 5 stars

Will buy from them again.

Good communications and customer service. Delivery was really easy to arrange. Excellent quality product at a competitive price.

June 16, 2020
Unprompted review
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Reply from Solent Beds & Furniture

Hello,

Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!

We hope to see you again soon.

Solent Beds & Furniture.

Rated 5 out of 5 stars

Very helpful

Very helpful, delivered on what they promised.

June 16, 2020
Unprompted review
Solent Beds & Furniture logo

Reply from Solent Beds & Furniture

Hello,

Thank you so much for our 5 star review.

We hope to see you again soon.

Solent Beds & Furniture.

Rated 5 out of 5 stars

Good quality and excellent delivery

Great communication after order to arrange delivery and on day of delivery. Excellent quality furniture too, perfect for our new bedroom!

June 11, 2020
Unprompted review
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Reply from Solent Beds & Furniture

Hello,

Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!

We hope to see you again soon.

Solent Beds & Furniture.

Rated 5 out of 5 stars

Great customer service and trusted to…

Great customer service and trusted to deliver whilst I was in garden , keeping everyone safe , Thankyou

June 10, 2020
Unprompted review
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Reply from Solent Beds & Furniture

Hello Ms Small,

Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!

We hope to see you again soon.

Solent Beds & Furniture.

Rated 5 out of 5 stars

Brilliant

Even in lockdown a very professional manner and very helpful. Allowed me to collect on a specific day and time to coincide with a house move. A++++

June 9, 2020
Unprompted review
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Reply from Solent Beds & Furniture

Hello Andrew,

Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!

We hope to see you again soon.

Solent Beds & Furniture.

Rated 5 out of 5 stars

Good friendly service from a local…

Good friendly service from a local company
Our purchase was well priced and delivered quickly.

June 5, 2020
Unprompted review
Solent Beds & Furniture logo

Reply from Solent Beds & Furniture

Hello Brian,

Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!

We hope to see you again soon.

Solent Beds & Furniture.

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