Sole Fitness Reviews 

I wanted to provide feedback on the service and assistance I received from Will the salesman I worked with over the phone in processing a recent treadmill order.

I called the customer sales line numerous times over the past few days. My first experience was with a sales representative named Will. I asked multiple questions, and Will was extremely effective in helping me select the Sole F89. He offered to help me and told me to ask for him if I called back. I ended up calling back 4 more times as I did my research, each time asking for Will and getting his help. Through our discussions about deck types, technology options and capabilities, my training goals and capabilities, Will helped me select the right treadmill and also helped me understand all the options for shipping and payment.

Will explained the TrueMed payment program due to the fact that I have an HSA. Will generated an invoice that allowed me to process my payment using my HSA credit card.

I wanted to acknowledge the help and guidance that Will provided and his amazing assistance.

Sole customer service is fantastic! I had problems placing an order online and Rachel with customer service was able to help me in minutes. I can't wait to get my bike -- I had a Sole treadmill in my home gym for 15+ yesrs, and it was the best piece of equipment! Unfortunately, I have a knee injury and can't run anymore.

Easy to place order. Shipping went fantastic. Delivery could not have been better. Excellent support. Treadmill is working as I had hoped for. Very organized and always available to answer a questions.

Thank you,
Richard

Aaron was very knowledgeable and very patient. He helped me with my purchase. Highly recommend.

Extremely Informative and Helpful. Aaron was able to speak to the differences in the models I had been comparing. He discussed the pros and cons to help me make the best decision. I didn't feel rushed or pushed at all. Really exceptional experience.

WARNING: Sole uses outdated tablets/hardware on their devices. Less than two years old F85 treadmill stopped working for Netflix, and we are told by Sole that they are using an old tablet for their devices. They do not offer any solution but buy a tv to watch stuff on. I will be selling the treadmill and never purchase anything from this company again. It is expected that users can use hardware/tech for at least 5 years, receinv updates for the time. less than two years is unexeptable.

Charley provided prompt and courteous service for my Sole elliptical. He ordered the correct parts, his tech showed up exactly on time and fixed the problem on my E35 elliptical. Highly recommended A+.

I had an issue with a Sole elliptical making odd noises. It was still under warranty and Sole immediately sent someone for service, as well as the parts. Charley came by and immediately knew what to do. He was prompt, very nice, professional, and accurate in his assessment and repair. We've been using the elliptical everyday now for the past three weeks and so far, it's been as quiet as when I first bought it. Both Sole and their repair technician were awesome! Would highly recommend!

Treadmill arrived with a technical problem but they sent a repair team who quickly solved the issue! Love my treadmill!

Fixed our equipment in California; great service and very knowledgeable.

I purchased a treadmill for my dad in Montana. We went with the F85 over Nordictrack based on comparisons online and we're so glad we picked this one. We love it so far and the fact that we don't need a monthly subscription was a huge selling feature. 
The delivery was really quick considering it was being shipped to a rural area and the delivery guy was great, I didn't catch his name, but he was very professional. We had a slight issue with the assembly at first, but we called and emailed the customer support. I was quickly put in touch with Shane from the service department. Shane is awesome! He's extremely knowledgeable with this equipment, he even gave me his cell phone number in case I needed any help in the future. 
Between Shane and Ashlee in their corporate office, we had everything shipped, installed and running smoothly in no time.

I'm very impressed with this company. The support was incredible.

Well done!

Excellent experience. Highly recommend!

My experience with SOLE has always been great parts are easy to install the quality of the equipment surpassing most ellipticals are always smooth & quiet, I highly recommend the product!

Scam Company with Awful Customer Service – Avoid Sole Fitness!

I strongly advise against buying anything from Sole Fitness. This company is a complete scam hiding behind the facade of a fitness brand. I purchased a treadmill, paid for professional assembly, and it stopped working within a day. When I reached out for support, things went downhill fast.

The customer service is absolutely terrible. The representatives are rude, argumentative, and show zero respect. What’s worse — the names they give you seem fake, and with only 29 employees in the company, you might actually be talking to the owner pretending to be customer support. They take no responsibility for faulty products or poor service.

Sole Fitness seems to specialize in selling treadmills and fitness equipment to hotels, and it feels like the defective or returned items are pushed off on residential customers. That’s exactly how my experience felt — like I got the leftovers.

They’re possibly a family-and-friends-run business, where no one is held accountable. Before you call their support, prepare for a verbal match — because you'll be arguing just to get basic service.

Do yourself a favor — stay away from Sole Fitness. There are better companies out there that value their customers and stand behind their products. This one is not it. isaw a trend in trustpilot , after a 1 star there will be a 5 star review from a trainer .you all where that 5 star review is coming from.

Shipped treadmill broken. Part sent was incorrect. It’s been 3 weeks since my treadmill arrived and it’s never worked. On top of that Sole has incredibly difficult customer service group.

My experience with Sole was just bad on all levels. I bought the SRVO (FItness trainer) Complete. They shipped SOME of the accessories twice, some not at all, and did not send the main unit. They spent more time trying to get the duplicate accessories back than they did to get me the items I have yet to receive a MONTH later. You can't call them. You can only email and it typically takes days to hear back. I can't review the hardware itself because I still don't have it. But the customer service and sense of urgency is completely missing.....They were perfect in the department of collecting my money.

I bought this machine but the remote has been lost and I cannot use the machine and cannot find a compatible replacement.

Thank you to Tara at Sole Fitness for her help when we had a situation with our treadmill. We are very grateful to her and the entire Sole team.

I spoke with Rachel, she was extremely hopefully. I look forward to my new Elliptical arriving in the next couple of weeks. Thank you again for all her help. She made my decision very easy. Im happy to be part of the new Sole family when it comes to my fitness!!!

Both salespeople I spoke with were extremely helpful. The final salesperson also was personable and professional, with knowledge about the equipment, the purchase details and maintenance, all in all a delightful buying experience. In today's business world, it is comforting to deal with someone you feel you can trust.