Sole Fitness Reviews 

I bought a treadmill and a mat to go under it directly from the Sole web site. I spent more on their mat because I assume it was designed to work with their treadmills. After a short amount of moderate use, the mat ripped apart at the corners where the feet touched the mat. I reached out to Sole customer service to find out whether I was using the mat wrong or 'anything' they could tell me about why this would happen after such a short period of time. I followed back up with them about a week later after I got no reply... Another week later, and nothing still. I am not an unreasonable customer that expects everything to be perfect-- stuff rips sometimes. But to get no response whatsoever for a defective design or product is unacceptable and reflects poorly on a company on how it treats its customers when dealing with defects in their product.

After the asembly men assembling the tt8 treadmill, it didnt work yea thats right the sole fitness deliver me a broken treadmill , the manger said I could refuse it and they would take it back right now or I could keep it and get a replacement --i choose to refuse it, but they wouldnt take the treadmill back, the driver told me that he knew something was wrong with this treadmill cos the box was wet and damaged and he showed me pics of it off his phone and said if he didnt deliver it he would be fired, have it all on video cos my video camera was recording everything even the boss saying i could refuse so this is how the sole company is do things I am so disappointed also one of them put screws in his pocket so they would not have to put them in the treadmill when the other one ask could he use my bathroom i knew that happen cos i was recording but before i step away there where alot screw laying on the ground when i came back they where gone so I look at the camera and yea he pick the screws up, then they said they was done

My Sole fitness F80 stop working on 3/12/2023. I called that day and was informed that it needed part #729114-1 which would be ordered. Since that time I called several times and was told the part has not arrived due to shipping issues. 1). Is it fair for a customer to wait almost ONE MONTH to have a treadmill service? 2). Do you understand the importance of customer satisfaction? 3). I am extremely disappointed with the uncaring responses. 4. I will never purchase another product or recommend this company to another consumer.

The E98 is a waste of time and money. I bought the E98 through the Sole website. I chose this brand because I loved how they backed the product with a decent warranty and after demoing the smaller version it was a smooth ride. Since I wanted a more quality item I purchases the eliptical that was light commercial use with hopes it would last. Unfortunately that was not the case. My eliptical broke after a few light uses. After three repairs (backed by warranty) I was issued a replacement due to a potential bent frame. After using the replacement a few times, the machine broke again. I called to request a refund because a commercial grade product should not break after light use. The company has issued a 3rd replacement. Hope this time works better. Unfortunately this has wasted a lot of time calling for parts, calling for maintenance and calling for replacement. This machine requires you to put together yourself (4hrs/installation). Plus i have to find someone to lift it in and out of my house. Do yourself a favor don't waste the time or money like I did. Paying for commercial grade or advertising of commercial grade does not seem to be worth it.

Worst Company I have ever dealt with. There shipping Company Select Express scheduled and canceled on me 4 times. So dont rearranged you schedule to be home for these people. Customer service is a bunch of kids answering the phone, that don't care if you cancel or what issue you are having. I would give the a minus 100 if I could. So frustrating. Awful customer service!

I bought a treadmill from Costco and paid 160 to have it professionally installed. It was almost impossible for a non-professional to install due to poor machining and things just not fitting right. Once installed I discovered it was defective as the belt kept sliding to one side so I contacted Sole and they sent a belt guide (a sharp piece of metal that is supposed to keep the belt in place) I didn't really like that solution. I bought a brand new treadmill and rather than add something that will definitely cause wear and tear I would have preferred the fix the root cause and the defective part. I exchanged through Costco instead, hoping the next machine worked. It did not. I had to shell out another 150 for installation again! So I have been trying to get a treadmill installed and working for four months now. I'm really at the end of my rope with Sole. I'm out $300 bucks and still don't have a working treadmill. Their treadmills are not high quality, nor are they worth the price tag. I can't even imagine what problems will be in store for me down the road.

I purchased a bike from them and it broke after the 3rd time being used. Called customer service and they sent the parts, but now I am waiting for one of there approved contractors to come fix it. I did speak to customer service a second time and she was very rude and could not be bothered to help me. I tried sending them an email to let them know it was still not repaired and have had no response. I am still within my 30 day window to return and that is exactly what I shall do if I hear nothing else from them.

I just bought a sole f80 and I was told by the company to lubricate the belt before using it. So I did, then I tried to re adjust the belt and then I started having problems. I was terrified to over tighten the belt and void the warranty. It should have been a simple process, however it was not. I paid for the extended warranty and I hope that they can send a technician to fix the problem. I wish that I never purchased the product.

Completely unethical company, I purchased one of the treadmills that continually trips circuits at my brand new house. The recommendation for a fix is to have an electrician out and rewire. They won’t stand by their product, they won’t issue a refund, they won’t issue a credit. Please do not buy anything from this extremely shady company.

Horrible company! They had an attitude with me the whole time. I originally planned to use their finance option. Didn’t work at the time. They told me to try the next week. still didn’t work so i bought in full.

delivery process, which i paid for was horrible. they slid the machine upstairs and did no calibration after unboxing. Pretty sure the loudness of the device was a result of damage!

the device itself, ST90 for $3800, was a pos. completely unusable. constantly throwing errors. glitching all the time and throwing errors. i can’t believe the price, given the quality of the device .

Our LCR recumbent bike starting clicking while pedaled. Service technician Amanda Frey evaluated and diagnosed the problem quickly and correctly.

She reviewed a video of the issue and promptly followed for additional information and I performed
various activities to further assess the actual issue. I received new bearings under warranty and installed.

We bought the F80 treadmill and when we unpacked it to assemble, realized that it had 2 left lower handlebar covers instead of 1 right and 1 left. Sole Fitness customer service agents are among the most rude that I've ever dealt with. The latest one today is named Abby who was belligerent, talked over me and then pretended that she could not hear me.

I ordered a treadmill from them in November. Seems like they use a 3rd party who then uses another subcontractor to deliver. A random guy who didn’t identify himself as being from any company contacted me to drop off my treadmill. It sound odd but I went with it. The day and time came and went and no call or email from anymore. When you are paying $4000 for equipment you should expect a little more professional service. I wanted to give Sole a try but couldn’t get the product from them. Sadly I can’t recommend this company, save yourself a headache and look elsewhere.

Purchase a treadmill in the end of April 2022 , first they brought wrong one on day of delivery, but they return another day. After only three uses it just stopped working , which was on May . Called and they replied they would send me a part by mail and when I receive it to call them so they could send a technician to fix it. Well on October I called and fill out a form to request a refund because nothing came and I am completely disappointed. And now all they replied back was that refund denied because it has been more than 30 days . Why do they think I want the refund , because it has been more than six months and they didn’t fix it. They just replied that I was welcomed to get legal help but they have a 30 day return policy. At this point I will get legal help if I don’t get the refund. I recommend others not to purchase from them if you don’t want to go through any of this frustration, don’t throw your money, 100% not worth it.

Worst experience I have ever had with an online order. Received a broken treadmill.They cant find a technician. They want me to ship it back to them for a refund. Shipping a 400 plus pound item that was broken from the beginning is unbelievable. They do not answer the calls.They only email. FULL OF EXCUSES! I cant even leave an order number because the entire experience from the beginning was a cluster... I never once even got an email confirmation for my order. TWO MONTHS OF NOTHING. STEER CLEAR.

I wish I had something nice to say about this company and their services but I don't. For 6 weeks, I never received my equipment. They use some company called Select Express. Neither company really cares about the customer. I purchased the E95 because of the warranties and the advertised quality. Well, I never received. Not only did I not receive it. The communication by both companies was horrible. I am reasonable person. You spend $2000 on equipment. You expect to get it in a reasonable time and communicate if you can't make your appointment. Don't have your customer take off work 3 times for appoints that you can't make. They didn't even call to say we will not be able to make it. If they can't even deliver the equipment, why would I expect them to deliver on any warranties or guarantees. By the way, I purchased a CC81 climber a month before I bought this item. After just a week, it began to sqeek on the right handle. It took 4 weeks for them to come to fix that. I paid deliver and set up for both machines.

If you are serious about getting in shape and want a dependable company. I strongly recommend looking and other brands. Sole simply does not care about the customer. I really wanted this to work out, but when you don't even get the machine it really sucks.

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My daughter took her hard earned money and bought a treadmill, less than a year the belt keeps moving to the sides. we followed the manual to fix it, but aniseed above 1 it moves to the side. We called sole warranty and after trying 2 times to get it fixed, any speed above 1 it stiles moves, the girl had me increase the speed to 3 and it moved and folded over. Going back and forth with warranty only to find out it is not covered. The most important, basic piece of the treadmill is not covered. However if something electrical malfunctions it is. If I cannot turn the treadmill above 1, then what's the point of the treadmill and its' lousy warranty??? Really thought Sole would stand by its product but no..worst purchase we could have made, no matter how could your product is, a machine can break and that's what a warranty is for! So buyers beware, your treadmill may work great for a few months but after that you are stuck with a clunker that can't be used!

I loved my treadmill while it worked. And I was really impressed by Sole customer service during the process of buying our treadmill.
But now that it's broken, customer service has been a nightmare. It took numerous emails over two weeks just to get a reply from their support department. Then they sent me one part while telling me that wasn't my issue and I needed a different part. When I asked why they didn't send that part she said she'd ordered it but it was backordered with no arrival estimate. But I was never sent an order confirmation email or anything. So now I have a treadmill I haven't been able to use for over two months. Due to health reasons I can't wait indefinitely and will have to buy a new treadmill soon. I definitely won't be purchasing a Sole

I purchased a Sole elliptical from Amazon. It was shipped to me directly from Sole Fitness. After major clanking noises on 4 separate occasions, and 4 service calls later, Sole agreed to take back the defective elliptical because they couldn't fix the issue. This took hours of my time, including staying home from work to accommodate their technicians. Their customer service was terrible and did nothing to make me want to get a replacement rather than a refund. Even though I paid for professional installation, I was told by Sole's customer service that I had to take it apart and bring it to the curb when their truck showed up. I told them I paid for professional installation because I couldn't physically move such a heavy piece of equipment. They didn't care and said that "policy was policy". Buyer beware when it comes to this company!!! I would gladly pay more for a piece of equipment if the customer service was excellent.

I bought my first Sole treadmill back 10 or so years ago. I used it consistently and really enjoyed the features. Unfortunately, I started to have maintenance issues a few years in and ended up spending quite a bit on service to get regular issues fixed. The 3rd party service agent that Sole pointed me to did a great job so I continued to use it until it just became too expensive to continue to maintain. November 2021, I bought a brand new F80 for the holidays and paid to have it delivered and set up. I have been using it now consistently, although I have also been riding my husband's spin bike as well. I now have a belt issue where the belt won't stay centered on the rollers. I have spent time on the phone with customer support and technical support, but nothing they advised fixed the issue. I finally asked why this wouldn't be covered under the warranty since the treadmill is less than a year old. They gave me several excuses but finally said they would "submit it for approval by a manager". That was a week ago and I called them again yesterday to check in on the status of the approval. That is terrible customer service and gives me zero confidence that their warranty means anything if they won't stand behind it. Also note that several places in the owner’s manual it states that if the belt is not aligned it can damage the machine and VOID the warranty. After trying myself to no avail, I would like a service tech to look at it. It seems as though they WANT you to void the warranty!