While carrying out work on their gas meter, Phoenix Gas discovered a pressure drop on my system and turned my gas off. I rang Solv at 2:30pm, and although I was a new customer, they had an engineer,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The guys were calling to detect the source of omission of fumes from the oil fired boiler. It's an older boiler, actually very old. It took some searching to resolve the issue. In fact, had to return... See more
Company replied
Good service. Engineer came on time and completed boiler servicing along with gas hob and fireplace safety checks. Also bought a carbon monoxide alarm from engineer for market price. Overall good expe... See more
Company replied
I've been with SOLV for donkey's years - well over 10 years. They've not only replaced my gas boiler and serviced it annually, but they've also done quite a bit of electrical work in the house too. Th... See more
Company replied
Company details
Written by the company
Our teams work across Northern Ireland, carrying out jobs ranging from installation through to maintenance and repair. Our services are tailored to fit the specific needs of each type of customer, as outlined below: Homeowner: Looking for easy, expert and efficient heating, electrical and plumbing services? Problem solv’d! Book online and trust our professional, personable team to look after your home heating system and much more. Landlord: All kinds of landlords trust us to look after not just their properties but their tenants too. Our teams are expert and qualified, partnering you through every project to ensure that you meet all your duty of care requirements. Commercial: Our expertise in mechanical, electrical and facilities management spans more than 20 years of building a reputation for delivering projects on time, to cost and quality standards. We continue to invest in developing our people, systems and processes so that we can continue to deliver exceptional services that our customers trust again and again. Details of the range of services provided and further information can be found on our website www.solvgroup.com
Contact info
Unit 12, Tamar Commercial Centre,, BT4 1HR, Belfast, United Kingdom
- 02890451010
- helpdesk@solvgroup.com
- solvgroup.com
4.8
Excellent
302 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from solv Group
Thank you for your kind words Mrs Thompson! We’re delighted to hear you’re happy with our service. If you ever need us again, we’re just a call away!
Warm regards,
solv
The boiler was repaired.
January 3, 2025
Reply from solv Group
Sometimes, simple is best! We love how succinct this review is—straight to the point, just like our service. Glad we could get your boiler back up and running! 🔥
Warm regards,
solv
Solv came to the rescue
Our oil fired boiler failed to fire up on 2nd December leaving us with no heat nor hot water. Two days later it was condemned. I approached Solv the next day and asked them to fit a new boiler, and, after an initial inspection, I was given a price for the job and a date for installation. Our engineer worked tirelessly all day and left us with heat later that day.
December 17, 2024
Reply from solv Group
Thank you for your wonderful review! We're so glad we could come to the rescue when your oil-fired boiler failed. Our team understands how challenging it is to be without heat or hot water, especially at this time of year. We're delighted we could get you back up and running so quickly.
Your kind words about our engineer's hard work and dedication mean a lot to us. If you ever need assistance in the future, we're just a call away.
Warm regards,
solv
The engineer was prompt on arrival…
The engineer was prompt on arrival time. Friendly and polite and willing to answer any questions I asked. He took his time checking the boiler.
December 20, 2024
Reply from solv Group
Thank you so much for your five star review! We're thrilled to hear our engineer impressed you with their punctuality, friendliness, and thoroughness. Taking the time to answer questions and ensure everything is in top condition is all part of the service we strive to provide. If you need anything else, we're just a call away!
Warm regards,
solv
Reply from solv Group
Thank you Ciara for your kind words! We're so pleased to hear you found our service efficient, friendly, and professional. It's always our goal to provide the best experience for our customers. If there's anything else we can help you with, don’t hesitate to get in touch! 😊
Warm regards,
solv
Great service this is year 3 of using…
Great service this is year 3 of using solve maintance
December 16, 2024
Reply from solv Group
Thank you so much Nigel for your loyalty and support over the past three years! We’re delighted to hear that you’ve been happy with our service and continue to choose solv for your maintenance needs. It’s always a pleasure working with valued customers like you. If there’s ever anything more we can do for you, don’t hesitate to get in touch. Thank you again for your kind words!
Warm regards,
solv
Very well organised operation
December 24, 2024
Reply from solv Group
Thanks for the five star review Brian! Appreciate the positive feedback. Warm regards, solv
Very helpful arrived promptly
December 6, 2024
Reply from solv Group
Thank you for your kind review Florence! We're glad to hear our team was helpful and arrived on time. If you need anything else, don’t hesitate to get in touch!
Warm regards,
solv
Reply from solv Group
Thank you so much for your five star review! We're delighted to hear you had a great experience with our service. If there’s anything else we can help with, don’t hesitate to reach out!
Warm regards,
solv
Great service no hassle
Great service no hassle
Engineer was very tidy and through and friendly
Would highly recommend this company
December 5, 2024
Reply from solv Group
Thank you for such a wonderful review! We're so pleased to hear you had a hassle-free experience and that our engineer was tidy, thorough, and friendly. Your recommendation means the world to us—thank you!
Warm regards,
solv
Reply from solv Group
Thank you for your kind words Mark! We're delighted to hear you found our boiler service quick and efficient. If you ever need anything else, we're here to help!
Warm regards,
solv
Reply from solv Group
Thank you for your kind words Stephen! We're delighted to hear that our team was courteous, tidy, and punctual. Your satisfaction means the world to us, and we’re here whenever you need us again!
Warm regards,
solv
Helpful engineer
Helpful engineer, punctual arrival, some difficulty doing online booking outside office hours but remedied when using system during office hours.
November 25, 2024
Reply from solv Group
Thank you for your five star review review, it's great to hear you experienced help from our engineer and that they arrived on time. It would be useful to understand the issues you had with our online booking system outside of office hours if you wouldn't mind emailing detail of this through to helpdesk@solvgroup.com. Thanks again for the positive review!
Warm regards,
solv
Nice friendly technician and very tidy
Nice friendly technician and very tidy, l have no complaints about Solv over all .
November 20, 2024
Reply from solv Group
Thank you Stephen for your five star review! We're delighted to hear that our technician was friendly and tidy, and that you're happy with our service overall. If you ever need us again, we're just a call away!
Warm regards,
solv
Good time keeping and clean…
Good time keeping and clean workmanship. I’m pleased all around.
October 4, 2024
Reply from solv Group
Thank you for your kind words and for taking the time to leave us a review! We're delighted to hear you were pleased with our timekeeping and clean workmanship. If there's anything we could have done differently to make your experience a five-star one, we'd love to hear your feedback. We're always looking for ways to improve and ensure our customers are 100% satisfied.
Warm regards,
solv
Engineer arrived on time and carried…
Engineer arrived on time and carried out service
November 12, 2024
Reply from solv Group
Thank you for the wonderful feedback! We're so glad to hear our engineer arrived promptly and completed the service to your satisfaction. Ensuring a seamless experience is our top priority. If you need any assistance in the future, please don’t hesitate to reach out!
Warm regards,
solv
More expensive than any other company
More expensive than any other company, plus unreliable quotes for work. Will never use again
December 7, 2023
Reply from solv Group
Thank you for your feedback. We understand that unexpected costs can be frustrating.
When initially quoted, the price given was for time and materials only as you provided the appliance. However, when our gas installer began the installation, we discovered that the existing electrical supply was unsuitable for the dual-fuel cooker.
For safety and compliance reasons, it was essential to upgrade the connection, which required additional work by an electrician. This was done on a continuation basis, so there was no extra call-out fee.
We aim to provide high-quality, safe installations and are committed to ensuring our customers understand any necessary adjustments. As an accredited NICEIC and Gas Safe company, we offer both gas and electrical specialists, ensuring work is completed to the highest safety standards. While we may not always be the cheapest option, we believe our focus on safety, reliability, and expertise adds value and justifies our rates. If you’d like to discuss this further or have any additional concerns, please reach out. We’d appreciate the chance to address them directly.
Warm regards,
solv
First class service. Highly recommend
I usually use a local recommendation for my gas boiler service but used this online service instead. The whole process was quick, efficient and dare I say cheap. The man who serviced the boiler was polite and helpful. I would highly recommend this company.
October 30, 2024
Reply from solv Group
Thank you so much for your wonderful review! We’re thrilled to hear that you found our service efficient, affordable, and friendly. Although you booked online, we want to reassure you that we’re still very much a local company, based here in Belfast, and proud to serve our community. We look forward to helping with any future needs – thank you again for choosing us!
Warm regards,
solv
Reply from solv Group
Thank you so much for your kind words! We’re thrilled to hear you found our service reliable, as that’s exactly what we aim to provide for all our customers. If there’s ever anything more we can help you with, please don’t hesitate to reach out. Thanks again for choosing solv!
Warm regards,
solv
I have left it so long as I wondered if…
I have left it so long as I wondered if it would get better but since the service there is always a strong smell of oil around the boiler when it has been on.
I had also noticed oil left on a mat beside the boiler which I have disposed of. Not sure whether this service caused these problems but it would seem likely
September 25, 2024
Reply from solv Group
Thank you for sharing your feedback. We’re sorry to hear about the smell of oil around your boiler and any concerns following your recent service. Since it’s been about a month, and you’re still noticing a strong odour, we recommend getting this checked out as there could be a few potential causes, including a possible leak. These leaks may occur due to corrosion, damage, or regular wear and tear in the system’s components.
If your oil usage hasn’t noticeably increased, the smell could be from something other than a leak, but we’d be more than happy to arrange a call-out to investigate and ensure everything is working as it should. Whether or not this issue is related to the service, we’re here to help resolve it and provide peace of mind. Please don’t hesitate to reach out, and we’ll work with you to get this sorted as soon as possible.
Warm regards,
solv
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.