Dereck Smith was extreemly responsive to a microsoft security problem that I was having. Dereck was able to quickly and curteously identify and resolve the situation. Very pleased with the support.
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See what reviewers are saying
I was looking for an old printer driver and solusoft proposed me driverdoc to find the right driver. Yes the name Doc gives confidence but this software contain function/potentially virus that are slo... See more
goes above and beyond for their customers. They are reliable and trustworthy and they know what their customers need and what their customers want. Their software is great because it is super efficien... See more
Company replied
I have requested Solvusoft support to solve a problem caused by a virus. Although the tool has not been able to solve my problem, Alex, through chat, has helped me enormously. He has indicated at al... See more
Company replied
Company details
Information provided by various external sources
Solvusoft Corporation, a leading producer of award-winning utility software, is a US-based software company serving millions of customers in 150+ countries worldwide. We maintain a global corporate presence in Las Vegas (HQ), Chicago, Belgrade, and La Paz. As customer-centric company, we are constantly listening to the needs of our customers and their feedback. This results in a drive and ability to continually improve our products and provide the best quality consumer software on the market.
Contact info
848 N. Rainbow Blvd., 89107, Las Vegas, United States
- +1 (702) 948-6578
- support@solvusoft.com
- solvusoft.com
4.2
Great
78 reviews
Hasn’t replied to negative reviews
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I ordered a software that was supposed…
I ordered a software that was supposed to fix the error that I was getting on my computer but, unfortunately it didn't work. I contacted support and spoke with Troy Austin for a refund. He was very helpful and professional. He gave me the refund and the number to reach him if I had any further problems or questions. I am very pleased with the customer service and will buy products from this company again if I need any further assistance. Kudos to Troy Austin it was a pleasure working with you to get my refund.
February 28, 2023
Unprompted review
Reply from Solvusoft Corporation
Thank you for the kind words - it really means a lot to our hardworking staff!
We are extremely happy to hear of your positive experience with our company, and very thankful that you've taken some of your valuable time to share your thoughts with the greater community. Often times, we only hear from the few negative experiences, so it's refreshing for us to hear from one of the thousands of satisfied customers.
Thank you again, and please feel free to reach out to us anytime for help.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Wonderful assistance
Wonderful assistance by Daniel. He help me in letting me use the software properly. Thumbs up!
January 26, 2023
Unprompted review
Reply from Solvusoft Corporation
Thank you for the kind words - it really means a lot to our hardworking staff!
We are extremely happy to hear of your positive experience with our company, and very thankful that you've taken some of your valuable time to share your thoughts with the greater community. Often times, we only hear from the few negative experiences, so it's refreshing for us to hear from one of the thousands of satisfied customers.
Thank you again, and please feel free to reach out to us anytime for help.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Unsolicited software charges
This company charged me £43.14 on 22/11/2022 for a software I never ordered (order #196891589) from 2Checkout. I claimed it to be refunded, they raised the refunded order to me, which has not arrived. Any further contacts have been ignored.
November 22, 2022
Unprompted review
i want to free versio
January 1, 2023
Unprompted review
Reply from Solvusoft Corporation
Dear Customer,
Thank you for getting in touch with us. Please feel free to get in touch with us via phone call at +1 (702) 948-6578, email support@solvusoft.com or via chat and we are more than happy to help you out with this request. We would like to inform you that we are available 24/7 via.
Thank you again, and please feel free to reach out to us anytime for help.
Best Regards,
Quality Control Manager
Solvusoft Corporation
This is a scam product - DO NOT USE
This is a scam. Solvusoft is not reliable, and they are known for fraudulent charges against your will. DO NOT USE THEM
November 25, 2022
Superb customer service re purchase of File Magic
I purchased File Magic Bronze Edition in order to try and open, then convert, an E-book .kfx file to Epub. For some reason it did not appear to work. Had excellent diagnostic help from Alex George at Solvusoft - timely and professional. Together, we found that File Magic would open files with literally any extension I could find on my PC. It turned out that the .kxf file was corrupted. Since I had no further need for the File Magic app they generously agreed to refund the purchase price. Superb response in an age where companies would rather fob you off, or quote the small print, than do the fair thing. Well done Solvusoft (and Alex of course !).
September 28, 2022
Unprompted review
Reply from Solvusoft Corporation
Dear Richard,
Thank you for the kind words - it really means a lot to our hardworking staff!
We are extremely happy to hear of your positive experience with our company and very thankful that you've taken some of your valuable time to share your thoughts with the greater community.
Thank you again, and please feel free to reach out to us anytime for help.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Reply from Solvusoft Corporation
Dear Customer,
Thank you for the kind words - it really means a lot to our hardworking staff!
We are extremely happy to hear of your positive experience with our company, and very thankful that you've taken some of your valuable time to share your thoughts with the greater community. Often times, we only hear from the few negative experiences, so it's refreshing for us to hear from one of the thousands of satisfied customers.
Thank you again, and please feel free to reach out to us anytime for help.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Immediately reached a helpful live human!
I can't yet vouch for WinThruster and WinSweeper as I just started them. But being able to immediately reach a live human by phone (unlike Adobe) is always impressive to me. And "Alex", a woman, was very patient and didn't want me to leave her until my problem was solved. And it was. Thanks, Alex.
December 14, 2021
Unprompted review
Reply from Solvusoft Corporation
Dear Customer,
Thank you for the kind words - it really means a lot to our hardworking staff!
We are extremely happy to hear of your positive experience with our company, and very thankful that you've taken some of your valuable time to share your thoughts with the greater community.
Thank you again, and please feel free to reach out to us anytime for help.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Kevin was a great help!
Kevin was very helpful and patient and through her efforts I received a download of Winsweep. Without her help I was stymied but now was able to dowload and install Winsweep. This was one of my objectives I wanted to achieve! Excellent help from Kevin.
October 4, 2021
Unprompted review
Reply from Solvusoft Corporation
Please let us know if we can help you in anything to get this work for you. Feel free to let me know if you have any questions. Our customer support team is available 24/7 via email, chat and calls. You can call at +1 702 948-6578
Rights Reserved
August 22, 2021
Unprompted review
Reply from Solvusoft Corporation
Dear Customer,
Thank you for sharing your valuable feedback with us. Feel free to get in touch with us if you need our help and we will more than happy to assist you.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Thanks for Program!
July 30, 2021
Unprompted review
Reply from Solvusoft Corporation
Dear Customer,
Thank you for the kind words - it really means a lot to our hardworking staff!
We are extremely happy to hear of your positive experience with our company, and very thankful that you've taken some of your valuable time to share your thoughts with the greater community.
Thank you again, and please feel free to reach out to us anytime for help.
Best Regards,
Quality Control Manager
Solvusoft Corporation
I needed a subscription key for…Winsweeper
I needed a subscription key for Winsweeper. Karen helped me get up and running in a matter of minutes. She was extremely polite, knowledgeable, and professional. She is definitely an asset for your company.
January 13, 2021
Unprompted review
Reply from Solvusoft Corporation
Dear Customer,
Thank you for the kind words - it really means a lot to our hardworking staff!
We are extremely happy to hear of your positive experience with our company, and very thankful that you've taken some of your valuable time to share your thoughts with the greater community. Often times, we only hear from the few negative experiences, so it's refreshing for us to hear from one of the thousands of satisfied customers.
Thank you again, and please feel free to reach out to us anytime for help.
Best Regards,
Quality Control Manager
Solvusoft Corporation
CUSTOMER SERVICE
CUSTOMER SERVICE: I needed to cancel an subscription since I no longer need the product. Troy Austin in the chat was very helpful and completed the transaction quickly and efficiently. Thanks
January 5, 2021
Unprompted review
Reply from Solvusoft Corporation
Dear Alan,
Thank you for sharing your valuable feedback with us. Feel free to get in touch with us if you need our help and we will more than happy to assist you.
Best Regards,
Quality Control Manager
Solvusoft Corporation
good
I received my key of wintrusted and all is very good, thanks.
Jose Luis Ola
January 4, 2021
Unprompted review
Reply from Solvusoft Corporation
Dear Customer,
We are extremely sorry for the issue. We have sent you new keys in your email. Please check and get back to us if problem persists. You can also call us at +1 702 948 6578 for urgent assistance and we will more than happy to assist you.
We look forward hearing back from you soon. Thank You.
Quality Assurance Department
Misinterpreted and misjudged this…
Misinterpreted and misjudged this company and it's customer service at first, got a refund.
December 3, 2020
Unprompted review
Reply from Solvusoft Corporation
Dear Customer,
Thank you for sharing your valuable feedback with us. Feel free to get in touch with us if you need our help and we will more than happy to assist you.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Please Help Me.
October 15, 2020
Unprompted review
Reply from Solvusoft Corporation
Dear Customer,
Thanks for getting in touch with us. If you need our help, please feel free to contact us on customer support number: +1 702-948-6578, we are here 24/7 on chat, email, and phone. Thank You.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Excellent company
Thank you for all your assistance in resolving my query, much appreciated. Excellent company. A*****
October 12, 2020
Unprompted review
Reply from Solvusoft Corporation
Hello Bryn,
Thank you for sharing your valuable feedback with us. Feel free to get in touch with us if you need our help again and we will more than happy to assist you.
Best Regards,
Quality Control Manager
Solvusoft Corporation
I bought WinThruster but my invalid PC…
I bought WinThruster but my invalid PC could not activate the download. I made the purchase through PayPal. With the document from PayPal as an attachment to the email, I received immediate and unbureaucratic help. Thanks and appreciation for that.
September 4, 2020
Unprompted review
Reply from Solvusoft Corporation
Hi,
Thank you for the kind words - it really means a lot to our hardworking staff!
We are extremely happy to hear of your positive experience with our company, and very thankful that you've taken some of your valuable time to share your thoughts with the greater community. Often times, we only hear from the few negative experiences, so it's refreshing for us to hear from one of the thousands of satisfied customers.
Thank you again, and please feel free to reach out to us anytime for help.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Big thumbs up for the team to help me…
Big thumbs up for the team to help me when due to a Windows upgrade, WinThruster and WinSweeper were accidently removed from my computer !
July 28, 2020
Unprompted review
Reply from Solvusoft Corporation
Hello Ann,
Thank you for sharing your valuable feedback with us. Feel free to get in touch with us if you need our help again and we will more than happy to assist you.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Very timely response
Very timely response - Alex George's help was right to the point and solved my problem. I'm glad to know that this support system is available.
J Patrick Freeman
July 24, 2020
Unprompted review
Reply from Solvusoft Corporation
Hello Patrick,
Thank you for sharing your valuable feedback with us. Feel free to get in touch with us if you need our help again and we will more than happy to assist you.
Best Regards,
Quality Control Manager
Solvusoft Corporation
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