Installation was straightforward and everything was explained, couldn’t fault it, however we’ve since had a fault and have spent 2 months being passed between soly and GivEnergy and given the run aro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pre sales support from Grant Silverman was first class and in fact the reason that we went with Soly. Your support and advice is by far better than your competitors. After sales support from Ameli... See more
Grant was detailed yet covered what in his experience would be a best fit for our potential solar battery needs. This was about identifying the right battery vs. the most costly battery. The objective... See more
James Lahart from the London office was excellent, 5*.Nothing was too much trouble. No question too big or too small excellent help with the whole process. Products purchase now just waiting for the i... See more
Company replied
Company details
About Soly
Written by the company
Soly aims to make solar energy accessible to all selling and leasing solar energy systems, batteries, and charging stations. The company currently operates in the Netherlands, Belgium, Germany, South Africa and Italy. A certified B Corp, Soly plans to supply 500K+ households & businesses with renewable energy by 2030.
For more than 10 years, we have been making solar energy accessible to everyone.
We have installed over 800,000 solar panels for over 31,000 customers already. Showing no signs of slowing down, we have secured new funding with the aim of launching in new markets throughout Europe.
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Contact info
1 Waterhouse Square, EC1N 2ST, London, United Kingdom
- +442081354710
- info@soly-energy.co.uk
- soly-energy.co.uk
4.3
Excellent
983 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Soly
Dear David,
Thank you for your feedback. We're happy to hear you found the service helpful and courteous – it’s what we always aim for.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie
All good & answered my questions
All good & answered my questions. Will once I receive details.
June 18, 2025
Unprompted review
Reply from Soly
Dear Brian,
Thank you for your review. We're pleased to hear that your questions were answered. We look forward to following up once you’ve received the full details.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
George was extremely knowledgeable and…
George was extremely knowledgeable and helpful
June 18, 2025
Unprompted review
Reply from Soly
Dear Mrs Cook,
Thank you for your kind words. We're glad to hear George was able to support you with his knowledge and helpfulness throughout your consultation.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Great after sale support
Callum Hirst helped me to fix the problem SP Energy Networks has created during the mains cable replacement. He was very friendly and offered instant assistance resulting in the fix without any charges applied.
Thanks a lot Callum!
June 18, 2025
Unprompted review
Reply from Soly
Dear Jakub,
Thank you so much for your thoughtful review. We're thrilled to hear Callum was able to step in quickly and resolve the issue with SP Energy Networks without delay or extra cost. We’ll be sure to pass on your kind words.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Good First Call
This review is for the first call with Soly. James was very thorough in explaining how Soly’s solar system works and had the layout of the panels for the house and the price already prepared ahead of the video call. He answered all my queries in a satisfactory manner. Overall good experience.
June 17, 2025
Unprompted review
Reply from Soly
Dear Nasser,
Thank you for the kind words. We’re pleased to hear James came prepared and was able to clearly explain the system and address all your queries. We're glad the first call left a positive impression!
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Sanjeev gave advice regarding new…
Sanjeev gave advice regarding new battery & feed-in-tariff that no other company had asked me so I am grateful for this.
June 17, 2025
Unprompted review
Reply from Soly
Hi Uttam,
Thank you for your review. We’re so glad Sanjeev was able to offer insights others hadn’t and that his advice stood out. We really appreciate your feedback.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Meeting to discuss Solar solutions
Grant Silverman was very professional and friendly, he presented his information in a very clear simple to understand way and clearly knows, his subject.
The project was looked at closely and the best solution carefully arrived at.
I was very impressed with the company and it's products and if the finance is sorted out I will probably place an order.
Well done
June 17, 2025
Unprompted review
Reply from Soly
Hi Derek,
Thank you for your detailed feedback. It’s fantastic to hear that Grant was clear, professional, and helped you explore the best-fit solution for your property. We hope everything aligns for you soon and would love to welcome you as a Soly customer.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Excellent response all round.
Excellent response all round.
Professional, friendly and informative advice.
Thanks
June 17, 2025
Reply from Soly
Hi William,
Thank you for your kind review. We’re really pleased to hear you found the experience professional, friendly, and informative, that’s exactly what we aim for.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Proper advice and managed expectations…
Proper advice and managed expectations confirmed that my property's roof is not suitable to deliver a VFM investment/return. Much appreciated James did not take me through a an unnecessary sales pitch I valued his transparency and integrity.
June 16, 2025
Unprompted review
Reply from Soly
Hi Mark,
Thank you so much for your thoughtful review. We’re really pleased James could provide clear, honest advice and help you make an informed decision without any pressure, transparency is something we take seriously.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Reply from Soly
Hi there,
Thank you for your feedback! We’re glad you found our team helpful and our pricing competitive. If you’d like to explore options further or have any specific questions, don’t hesitate to get in touch.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Reply from Soly
Hi Nigel,
Thank you for the kind words! We're happy to hear you found our team personable and clear throughout your solar journey. Please reach out if you need anything else.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
The consultant was very well informed…
The consultant was very well informed and prepared, and was pleasant in manner and responsive to my requirements.
June 13, 2025
Unprompted review
Reply from Soly
Dear Customer,
Thank you for leaving a kind review. It's good to hear our consultant was well informed and prepared, we'll be sure to pass it on.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Reply from Soly
Hi Paul, thank you so much for the kind words! We're really glad to hear you found the team helpful and friendly, that’s exactly what we aim for.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Reply from Soly
Hi Jeff,
We really appreciate your feedback. We're so pleased to hear you had a helpful and informative experience with us, thanks for taking the time to share it!
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Really knowledgeable
Really useful and knowledgeable conversation with Grant Silverman. Considered my situation and helped to alleviate concerns about the process
June 13, 2025
Reply from Soly
Hi Thomas,
Thanks for your review. It’s great to hear Grant was able to support you with clear, knowledgeable advice. We're glad your concerns were addressed, we're here to help every step of the way!
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Useful chat thanks
Useful chat thanks - disapointing that panels cant be fitted to my flat roof - but interested in the battery situation but probably doesnt make sense economically for me.
June 13, 2025
Unprompted review
Reply from Soly
Hi Ben,
Thank you for your honest feedback. We're glad you found the chat useful, even though the flat roof limitation was disappointing. If you’d like to explore future options or revisit battery storage further, we’d be more than happy to help.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Very courteous conversation
James took his time to ensure I understood all aspects of what is involved in getting solar panels installed. It felt like a very relaxed, no pressure interaction and I came out of it with a much better understanding of the options available to me.
June 12, 2025
Unprompted review
Reply from Soly
Hi Anjum,
Thank you for your lovely review. We're thrilled to hear James was able to offer such a courteous and relaxed consultation, no pressure, just helpful information.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Isaac was courteous, professional and knowledgable on solar systems
Isaac was courteous, professional and knowledgable on solar systems. He answered and explained all the issues I raised. I felt he was honest and unlike many other Solar companies I’ve dealt with.
June 11, 2025
Reply from Soly
Hi Graham,
Thank you for your feedback. It’s fantastic to hear Isaac delivered a courteous, knowledgeable, and honest experience, we pride ourselves on exactly that.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Informed sales person
Great sales man informative and clear but also listened
June 11, 2025
Unprompted review
Reply from Soly
Hi Helen,
Thank you so much for your kind words. It’s great to hear you had an informative and clear experience, with someone who listened to your needs. We really appreciate the feedback.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Grant Silverman
I had an excellent experience working with Grant Silverman for my solar panel needs. He was knowledgeable, transparent, and guided me through every step of the process with professionalism and patience. Grant took the time to explain the options, answer all my questions, and made sure I felt confident in my decision. Thanks to his expertise, the transition to solar was smooth and stress-free. Highly recommend Grant if you’re considering making the switch to solar energy!
June 10, 2025
Reply from Soly
Hi Gurpreet,
Thank you for the glowing review! We’re delighted Grant was able to guide you through the process with clarity and care. We’ll be sure to pass your kind words on to him and we’re so pleased your switch to solar has been a smooth one.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
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