Got charged for my first appointment that I joined but the psychologist wasn’t there. Been trying to contact him but won’t respond to my messages. And no one is getting back to me from someone.health.... See more
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Simply wanted to reschedule my appointment and they say to do so they charge an extra $100. I understand late fee rescheduling within 24hrs, i probably gave 12 hrs notice, but 100 for people... See more
If you value your mental health and sanity do not use this service. They employ 'experts' who ignore Gp referrals, Go on 10 minute verbal tirades at patients and when sending a formal complaint to the... See more
Dealing with mental health can be overwhelming, daunting and expensive. Although there's many reasons to go, there's just as many reasons that stops someone (me). Someone.health made it so much easi... See more
Company replied
Company details
Written by the company
Talk to someone.health about your mental health today. We connect you with Medicare bulk-billed video and phone psychologist counselling, Australia wide.
Contact info
GPO Box 2126, 2001, Sydney, Australia
- 1300 546 821
- team@someone.health
- someone.health
2.1
Poor
662 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could give this 0 stars I would
If I could give this 0 stars I would. My experience was bad from start to finish. They seem to have updated their website with a rebrand, but their service and psychologists are very poor. My psychologist showed up 20 minutes late and then seemed to be doing the dishes while having our session. Avoid this service at all costs.
September 10, 2024
Unprompted review
Fake Reviews. Dodgy. Open Your Eyes
Horrible experience by the support team. Came on to check reviews - seems there are hundred of fake TrustPilot accounts leaving reviews on here (most accounts only have 1-2 reviews max...). Buyer be warned....
July 22, 2024
Unprompted review
Never got the chance to talk to someone
The idea is very good however it never worked for me. The 2 first psychologists canceled at te last minute and the last one never turned up I was connected for 25 minutes inside the waiting room no one came. When I tried to contact the online desk, they were not helpful at all. Don't wste your time with those people.
June 24, 2024
Unprompted review
Impersonal and Detached
Automated. Impersonal. Contact via email only. We were lied to at first about fees.
March 11, 2024
Unprompted review
Worse than useless, detrimental!
Horrible company with horrible staff. It's nothing but a scam. They took my mental health level back years in a matter of weeks. Please beware. Would be more helpful banging your head against a wall.
November 1, 2023
Unprompted review
Reply from someone.health
Dear Jesse, our sincere apologies that you had a negative experience using our platform. We take all feedback incredibly seriously and are always looking for ways to improve our client experience. Please can you reach out to us directly at feedback@someone.health to discuss further and provide us with more background on the issue.
Good and accessible mental health space
Friendly staff and very responsive. The psychologist I'm seeing seems very knowledgeable.
I was recommended to find this website and I'm glad I did. Is accessible and easy to find information. A great option for people to have mental health professionals available.
September 30, 2023
Reply from someone.health
Thank you for sharing your positive feedback and recommendation! We're glad you found your psychologist knowledgeable and the platform to be accessible.
Thank you
I found a great psychologist first up by looking at the profiles and selecting the right person for me. Thank you, Julia and Someone.health
September 28, 2023
Reply from someone.health
Thank you for sharing your positive experience with us and Julia. We're glad you found the right psychologist and we hope your sessions continue to be helpful.
Reply from someone.health
Thank you for sharing your positive experience with us, we are happy to hear you found someone that you could relate to.
The psychologists are good and the…
The psychologists are good and the platform offers more treatment options because of the variety of professionals that work with them. If you are not working or affordability is an issue, having a bulk billed option is great. They also provide access to a GP for a mental health plan.
The only issue has been the chat and call centre staff. They are not patient and can be very insistent on wrong information when there is a system issue and you need assistance. This is problematic because it can cause a lot of stress if a patient is not in a healthy place. I have raised this and hope they address it soon.
September 27, 2023
Reply from someone.health
We're glad to hear that you've had a positive experience with our psychologists and have found our platform's treatment options and bulk billing option to be valuable.
We apologize for any inconvenience you experienced regarding the chat and call centre staff. Thank you for bringing it to our attention, and we will work diligently to address these issues to provide you with a better experience in the future.
Proffesional relaxing experience
Consultant very easy to speak to. Always on time when appointment made.
September 29, 2023
Reply from someone.health
Thank you for your positive feedback! We're happy to hear you've had a good experience on our platform.
Someone Health have been really helpful…
Someone Health have been really helpful for my mental health and seeing a professional, regularly and affordably. Thank you.
September 28, 2023
Reply from someone.health
Thank you so much we really appreciate your feedback and we are happy that we have been able to assist you!
Julia was listened with great…
Julia was listened with great compassion and her response helped me to relax.
September 15, 2023
Reply from someone.health
Thankyou for your positive review! We are glad that your psychologist was compassionate and helped you relax.
Simple as is
Easy to book, and approachable
I wish I had known about these services earlier
September 23, 2023
Reply from someone.health
Thankyou so much for your positive feedback! We are happy to hear you found our booking system easy to use.
Great experience …
Larissa is so understanding of my current issues and working together we have came up with some great strategies... I highly recommend someone.health
September 18, 2023
Reply from someone.health
Thank you for taking the time to share your positive experience with Larissa and our services; we are happy to hear she has been helping you.
Reply from someone.health
We're so glad to hear that our services have made a positive impact on you, thank you for sharing your experience with us!
Oriele has been amazing to work with
Oriele has been amazing to work with. She's given me a much better insight into how and why I might think and behave in certain situations, which has helped me so much.
September 4, 2023
Reply from someone.health
Thank you for sharing your positive experience with Oriele! We're so happy to hear your time with her has been helpful for you and wish you the best for the future.
No stress and comfortable.
Hi
I can only say good things so far.The time frame was quick and the platform is easy to use. You don’t need to down load confusing programs to access support. My psychologist is insightful and questioning in a non threatening manner that allowed me to talk about what I needed to not what I thought I should. I would encourage anyone who needs assistance to access help via Someone.heath.
Thanks
September 11, 2023
Reply from someone.health
Thank you for sharing your positive experience with us, we're so happy that you found a good psychologist that was able to help you.
Excellent service!
Excellent service.
So easy to use and find a great psychologist. My psychologist is amazing and I'm so grateful to have found Someone Health.
I'm crossing my fingers that they manage to add psychiatry to their offering too 🩵
100% would recommend to anyone looking for a new psychologist.
September 11, 2023
Reply from someone.health
Thankyou for choosing to use our service, your positive feedback is appreciated and we wish you the best for the future.
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