Sommer Swim Reviews 

376
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and luxurious feel, with many appreciating the unique and flattering designs. The customer service team is frequently highlighted for being helpful, kind, and efficient, often going above and beyond to assist with inquiries and issues. However, some customers also noted issues with the return policy, finding it confusing or restrictive, especially regarding sale items and the definition of 'intimate items'. A few other people also felt that the product quality did not meet their expectations, describing some items as flimsy or not matching website images, and experienced poor customer service in these instances.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, unique designs, and... See more

Quality

Customers consistently note positive experiences with quality, often praising the superior fabric, elegant... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the team's promptness,... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness and efficiency of the... See more

Return policy

People report ambiguous experiences with the return policy, with many reviewers finding the exchange and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a wrong size and the support team was really kind and helpful. Shipping was really fast too, and since I had already paid it for the first time, they offered me a refund for the second pu... See more

Company replied

Rated 5 out of 5 stars

Sommer Swim are always my go to swimwear brand. I absolutely love the quality, the styles and colours. My most favourite top of all is the Ryan. I have this in quite a few colours. This style easil... See more

Company replied

Rated 5 out of 5 stars

Great selection of styles with beautiful colors and unique cuts. I wear a small but with cup size C or D... always find shopping swimsuits online challenging. Being able to shop separates is a benefit... See more

Company replied

Rated 5 out of 5 stars

Bikinis are in the best quality - I have purchased several times! One time they send me the incorrect item by mistake. As I reached out to the customer service, they send me the correct item right awa... See more

Company replied


Company details

  1. Swimwear Store
  2. Beach Clothing Store
  3. Clothing Store

Information provided by various external sources

Luxury swimwear combining minimalistic with fuller coverage tops and bottoms in the hottest season cuts, colours and vintage prints with gold hardware, made from high quality Italian fabric.


Contact info

4.1

Great

TrustScore 4 out of 5

376 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(376)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing company and favourite bikini!

I have tons of bikinis, but this is definitely my new favourite brand! The design is thoughtful, and the fit is very flattering. The fabric is durable, and you can tell from the stitching and the seams that the quality is there. I really appreciate the attention to detail as well - everything from the adjustable straps to the golden clasps. I get compliments every time I wear it. I just want to live in my bikini :D

June 18, 2023
Unprompted review
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Reply from Sommer Swim

Thank so much for taking the time to leave this thoughtful review lovely - so glad you love your pieces and want to live in them! X

Rated 5 out of 5 stars

Had an amazing experience

Had an amazing experience, came the next day and the sizing was perfect, customer service team member Sarah was also very prompt with replies and lovely

June 9, 2023
Unprompted review
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Reply from Sommer Swim

Thank you Eden for your feedback we're so glad to her you enjoyed your shopping experience with us! x

Rated 5 out of 5 stars

Great bikinis

Great quality, beautiful bikinis and the best customer service! Shout out to Sarah for being super responsive and helpful re sizing, styling and deliveries.

June 8, 2023
Unprompted review
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Reply from Sommer Swim

Thank you lovely!! Enjoy your Sommer Swim x

Rated 5 out of 5 stars

I live this brand

I live this brand, the products are beautiful and high quality and the customer service is top notch!

June 7, 2023
Unprompted review
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Reply from Sommer Swim

Thanks for your feedback Tatiana - so glad you love our brand!

Rated 5 out of 5 stars

best customer service

best customer service. Sarah and I feel like we have a relationship given my crazy ordering styling. They're the best!!!

May 17, 2023
Unprompted review
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Reply from Sommer Swim

Thanks so much for taking the time to review us Nicole, so glad you love our pieces & our customer care team!

Rated 2 out of 5 stars

No refunds - Bad Quality

Ordered a bikini which looked absolutely awful on me, the cut was really bad - the bottoms were awkwardly high waisted and the top was gaping on both sides. This wouldn’t have been a problem if I could just return it and get my - 200$! - back. Upon trying to return the Bimini I found out that they don’t do refunds, only store credit - on top of which you also have to pay for the shipping yourself… not a very pleasant experience. Now I’m stuck with having to get something from them - a complete waste of 200$.

May 18, 2023
Unprompted review
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Reply from Sommer Swim

Hey Julia, our policy to return to store credit is visible on store. We're super proud of our product and the quality of our swim so please contact the team via email to resolve your issue.

Rated 4 out of 5 stars

Company replaced top with broken clasp

I have purchased many of these swimsuits. They are beautiful and well-made in general. However, I would avoid any tops with clasps as they are brittle and break easily. Recently they did replace the top with broken clasp.

May 28, 2023
Unprompted review
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Reply from Sommer Swim

Hi Lori, its disappointing to receive a 1 star review when you have shared that our products are beautiful and well made in general, owning many of them yourself. Any faults with products are extremely rare and will be quickly resolved by our customer care as would have been this experience if the timeframe to resolve it had been allowed. We recently had to re-build our entire US store after a technical glitch and this means the order details are not captured completely within the account, as they were prior. Customer care responded quickly to your complaint and we have no desire to intentionally prevent anything as suggested. Best, Sommer Swim

Rated 5 out of 5 stars

AMAZING

Sommer swim bikinis are gorgeous and stunning. They are so elegant. Their customer service is amazing too, they are so kind and helpful and quick with their responses. Shout out to you Sarah for helping me get my favorite bikini.

May 11, 2023
Unprompted review
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Reply from Sommer Swim

We are so happy you love your pieces Lauren! Appreciate you taking the time to leave us a review of your experiences :)

Rated 5 out of 5 stars

Perfectly designed swimwear

Never have I ever come across perfectly designed bikinis for small-busted women like me. Until I found Sommerswim. There’s a bikini top in various beautiful colors and different shapes and bottoms in different shapes too.

It can be such a struggle to find a perfect bikini when you don’t have a big bust and when you’re also a bit picky with design and material (and the bottom needs to match too and the shape needs to be perfect), but I couldn’t be happier after finding Sommerswim.

Every single bikini on this website is absolutely gorgeous.

Would totally recommend 10/10.

May 11, 2023
Unprompted review
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Reply from Sommer Swim

We loved reading your review Cecilie, thank you!

Rated 1 out of 5 stars

Worst customer service

Worst customer service. Unhelpful canceled my order than refused to honor the original price the suits were purchased. Didn’t provide one solution. Lol it was such a joke.

May 8, 2023
Unprompted review
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Reply from Sommer Swim

Hi Julie, to correct you on these points you requested that your order be cancelled. We are not required to honour a sale price that was not advertised in marketing or on the website. If you had chosen to keep your original order then this would have been sent as purchased but you requested it be cancelled. Customer care responded quickly to your request and actioned it. Regards, Sommer Swim

Rated 5 out of 5 stars

the best customer service

I discovered the brand this year, I just love the collection, the fit and the colors are so special, comfortable and still so unique. Truly my best experience with customer service, getting back to me so quickly and always helping me out replying to my questions. This is a game changer and makes me want to continue buying in the future.

May 1, 2023
Unprompted review
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Reply from Sommer Swim

We love hearing about your experience with us - thank you for shopping with Sommer Swim!

Rated 5 out of 5 stars

Favourite swimwear brand

The only swimwear brand I buy from. My favourite is the Cece top and the Gigi bottoms, so flattering and love all the colours. The customer service team is always so responsive to all my queries as well, making my experience that much better. Will definitely be buying from the new Sommer Arabesque drop 😊

May 2, 2023
Unprompted review
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Reply from Sommer Swim

Hey Emma, loved reading this! We so appreciate you taking the time to review us!

Rated 5 out of 5 stars

Once you wear Sommerswim, you can’t stop!

I’ve been wearing Sommerswim since 2020, and every year it’s my treat to myself to get one or more of their swimsuits, as they are the most flattering, sexy and elegant ones. Love them so much I recommend wholeheartedly.

May 1, 2023
Unprompted review
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Reply from Sommer Swim

Thanks Alexandra for your lovely feedback!

Rated 5 out of 5 stars

Sommer lover for ever

I'm a Sommer customer since 2020 and all the bikinis were always as expected: fabolous design, sexy but never vulgar, bright and long lasting colors. The materials are the best Italian lycra so, even after years, the bikinis fit always right.
Moreover, the staff is always willing to help you if you need support and this is a very important aspect: when you cannot try a bikini, you have to rely on someone you can trust on.
This is why this year I choose again to buy a Sommer bikini!

April 28, 2023
Unprompted review
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Reply from Sommer Swim

Thanks so much for the feedback Elena - we're so glad you're a Sommer Swim customer!

Rated 5 out of 5 stars

Great everything!

Customer service is great, friendly and helpful and the brand is really good!! Swimsuits are very flattering and is my number one brand from their very beginning!! :)

April 26, 2023
Unprompted review
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Reply from Sommer Swim

Hey Elodie, thank you for taking the time to review us!

Rated 5 out of 5 stars

Happy with quality and customer service

I ordered an xs small top based on the sizing chart, however, upon receiving my order, the top was too small. I reached out to customer service and was able to make an exchange for a larger size. Customer service was quick to respond to my questions and very patient with my inquires. The quality, style and fit is great but note it does fit a bit small so if you’re in between sizes, I would recommend sizing up. Shipping and delivery was also very quick.

April 21, 2023
Unprompted review
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Reply from Sommer Swim

Thanks for your honest and helpful review Susan :)

Rated 1 out of 5 stars

Returns are impossible and the fabric is meh

Returns are impossible. You need to email them when you want to initiate a return. You have 30 days to return the item but they do not respond with info on HOW or WHERE to return the items. I am still waiting on a special RMA number that I have to write on the return form (or they will deny my return), and I have no way of knowing where to ship it without an email back from them.
The bathing suit itself is fine. The feeling of the fabric doesn’t seems like it is worth the money, but the top has a unique design. As a busty girl the top was not flattering; it may look better on other body types though.

March 20, 2023
Unprompted review
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Reply from Sommer Swim

Hi Sandy, the RMA is not currently required as our returns portal is temporarily down. Due to this the process has been a little more difficult and lengthier than usual however you can do the return with your order number and name on the Return Form and send to the address as provided in the response email. We had an issue with the popup email sending to an incorrect email address which the tech team fixed, so unless this was the issue the response received should have contained all of the information.

Rated 2 out of 5 stars

Disappointed

I had heard great things about Sommer Swim from my sister and wanted to try them out for myself before going on a beach vacation for a couple weeks. They were having a flash sale so I thought it would be a perfect time to finally place my order. Reading through the return policies though, I was hesitant because they advertised that any purchase with a discount of 15% or more is final sale. That being said, and because I can teeter between a M-XL, I really wanted to make sure the items would fit, so I attempted to look through their website and social media for photos of a size M-L. I was honestly flabbergasted by the amount of thin, unrealistic body types that they seem to highlight on their social media. Literally almost every post or story contained images of someone who is model height, small chest, flat stomach, thin legs etc. Not everyone looks like that!! I messaged them on Instagram asking if they had any photos of a M-L and got no response. I commented on their post asking if they could point me in the direction of any posts/photos where there were some medium or large sizes shown. Their response was "please check our story highlights...girls in Sommer". I replied by letting them know that there is no story highlight with that name and that I looked through the "us on you" story highlight and found no diversity in the sizes that were being shown. They did not reply, but they continued to post on their Instagram feed and story. I commented on one of their new posts and asked where are the photos showing medium or large? They replied back "We have featured girls wearing S-M-L top and bottoms on our girls in Sommer highlight please check. If you'd like assistance with sizing please DM us" (which I had and no one answered). I replied and said that I had messaged them and no one responded and that I was looking for women who were wearing a large so I could see how it looked. They never responded to my comment OR answered my message/DM. I went back again and looked at their "us on you" story highlight (again, the "girls in sommer" highlight was no where to be found) and out of 99 images, only 3 showed someone with a large top and there were a handful of mediums. The remaining images were either XS or S or were not labeled at all (but were clearly XS or S). No where in their highlight could I find anyone with a large set. Their other story highlights feature models and celebrities in their swimsuits, which again, is not the typical body type. So, not only is their customer service terrible but they clearly have a body type that they are most interested in catering to. Its sad that I couldn't find ONE image of someone wearing a large SET. What company tells you to DM them, and then doesn't respond after you tell them you already reached out to them? Who wants to pay for a final sale bathing suit without being able to see how it might look on someone with your body type? I was looking forward to purchasing because their suits are beautiful and the colors are vibrant, but now, I definitely will not be purchasing any swim suits from this company.

February 28, 2023
Unprompted review
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Reply from Sommer Swim

Hey Isabella, sorry to hear you've not had a positive experience with communication - the team did point towards resources. The #girlsinsommer hashtag can be great to check out girls wearing their sets, and our tagged photos is also an easy reference as this shows customers from all over the world. We cater across sizing with XS-L on offer. We also have a comprehensive size chat which gives estimates based on measurements. While the 25% off code doesn't allow exchanges our first time customers are able to access a 10% off discount and can easily exchange items. Our pieces are incredible quality and our loyal customer base is a testament to that. Reviewing a company without trying products we don't believe is a fair review. If you do choose to purchase we're confident you would love the pieces. Best, Sommer Swim

Rated 5 out of 5 stars

Great Bikini Line

I always buy SommerSwim for my wife. She gets very excited to see the beautiful design and it fits her perfectly. We are big fans! More people should be buying this brand for that special someone in their lives.

February 14, 2023
Unprompted review
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Reply from Sommer Swim

Thanks so much for taking the time to leave a review Michael - love that you shop Sommer Swim for your wife!

Rated 5 out of 5 stars

I have been wanting to get my hands on…

I have been wanting to get my hands on a Sommer Swim bikini for some time. I finally ordered and there was a bit of a mix up on my end. However, customer service swiftly resolved my issues and was super responsive and timely. As for the bikini itself, it’s gorgeous. The color patterns are very exotic and quality speaks for itself. Shipping and delivery was very fast. Can’t wait to wear it on my next vacation. I would say that a Sommer Swim bikini should be a staple in any girls bikini collection. I will be buying more.

February 13, 2023
Unprompted review
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Reply from Sommer Swim

Thanks so much for shopping with us, and for taking the time to leave a review Kristina!

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