Sommer Swim Reviews 

Apart from the bikini fitting absolutely perfect (the material & quality is very luxurious), the customer service is beyond great! I can't wait to go for my first swim :) Remember, if you have a bubble butt like myself, take a size up. Big thank you again to Sarah, from customer service for support!!

Incredible customer care and perfect fit and quality of the product! Will be my go to for swimwear for now on!

Very happy with my new bikini, the colors and fit are beautiful...
Sarah from customer service is the best, go to her for help with your purchase! Delivery was super fast, as well as return and exchange.
Only one thing, don't buy your regular size but run through the "find my fit".

Worse online brand I had to deal with. Their lack on stock and they force you to keep their unworn pieces.

I purchased one of their signature sets and the measurements in the website didn’t matched when the top arrived. I got a voucher “because they don’t do refunds” and I was happy with that at the time, and I kept the bottom in the same conditions of arrival (package, sealed, with tags, etc, as I was expecting to be able to size down. I never even tried on without underwear as I don’t trust new pieces on my body unless I have washed them before hand. Unfortunately the piece is always sold out in their website and After waiting for more than 3 weeks for the item to be available I decided to reach out to customer service, and they confirmed that due they didn’t have the stock I was gonna be able to return the bottom and get the money back. I even sent them the photos of the bottom that it was in the exactly same conditions as I received it. After a week they returned an email and sent me a photo of a bottom with out seals and said there is a “spot” in it and I won’t be able to get a refund. After even paying twice for the return of each piece. Waste of many and time. I hope I never have to deal with them ever again. It’s just a terrible “social media” brand.

This is the ONLY swimwear brand I will buy!! I have been purchasing for years.
The most luxury, unique, quality swimwear. The colours and the prints are always incredible. Each time I contact customer service they are always super helpful and fast to reply. Every single bikini from sommer swim is absolutely gorgeous! I would recommend to anyone!

I have been a loyal customer of this brand for the last 4 years. The last two orders I placed had delivery issues, which was NOT the fault of Sommer Swim. The customer service I received in remedying the issue, even though they did not cause it, not once, but twice, was incredible and so appreciated. I highly recommend this brand both for its high quality and unique designs, but also for the tireless work of the support staff.

The last email I received was simply this "I can't explain in any more detail - your order is Not Currently Refundable." LOL, of course it's not when you want to keep the money that I have asked to be returned to me repeatedly. Also, the sizing runs extremely small so don't buy from them, there is no peace of mind knowing you can get a refund if the items aren't right for you.

Brilliant customer service. My issue was resolved under 24 hours.

We experienced a mishap with a lost parcel returned to the store, which had nothing at all to do with Sommer Swim, it was a mailing issue, but I emailed Sarah who was only too happy to help out, I can't thank Sarah and Sommer Swim enough for resolving our issue, Sarah was fast and efficient in replying to emails straight away and taking the stress out of it all. We couldn't recommend Sommer Swim highly enough; their product and customer service are amazing. You will not be disappointed only elated.

Great brand and customer service
Good quality of the products but run quite small
I contacted the brand customer service as I needed assistance asap as I really wanted to wear this beautiful swimsuit for my holidays and they were super helpful.
Great experience I will order again for sure !

They expedited my store credit so I could order a size that fits which I really appreciated! It would’ve been nice if they just offered exchanges though- :/ love their bikinis they’re so cute and stylish!

Sarah helped me with my sommer swim experience, she was very helpful and prompt in her replies! Very excited to spend my summer in my new sommer pieces

Terrible customer service. Threatened me when they failed to deliver what I purchased. Absolute disgrace of a "business". More of a ratchet ghetto operation.

Reply to response: 1. Your team never emailed me back.
2. The package was nowhere to be found.
3. LOL I didn’t realize 200 dollars was “a large transaction”. That’s pocket change, and I’d have no reason to file a false dispute over 200 dollars. I make twice that an hour. 😂

*once again, 200 dollars is not “significant”.

Unfortunately I have to agree with the sentiment of many here. You had better hope you get the right size because their returns policy and customer service are very disappointing.

I ordered almost $700 worth of bathing suits and then returned to get the correct sizes. They never gave me my money back or the bathing suits. I emailed countless times and after 14 business days without the product or money they stopped responding. I’m in the middle of disputing it with my bank. Also, The bathing suit quality does not match the price. The only reason I wanted them was because of the unique look of the fabric but after the horrible customer service and THEFT I’d prefer to take my money somewhere else.

Sarah in customer service was great; very helpful, eased my stress of a quick return pre Europe and her communication was phenomenally prompt. The bikini’s themselves are beautiful! Luxurious fabric, they fit like a glove and the colours are stunning. Quick delivery; will definitely be purchasing again! Hannah x

I have been purchasing swimwear from Sommer Swim for years. The quality, colours and fabrics of the bikinis are incredible and they fit perfectly. Wouldn't recommend any other swimwear!
Also shoutout to Sarah the Customer Service Manager, she made exchanging an item such an easy process
Great bikinis and customer service what more can you ask for xx

The most insane return policy. You have to pay to ship back, it’s only store credit, and once they receive is they take 7-10 days to issue store credit. Absolutely terrible and rude customer service. I will never order from them again.

I recently had the most disappointing and infuriating experience with Sommerswim that left me feeling utterly robbed and disheartened. Let me share my horrendous encounter with their outrageous hygiene policy.

I ordered a bikini bottom from Sommerswim, excited to wear it on my upcoming vacation. However, when the package finally arrived and I opened it, I was met with a nasty surprise – a microscopic blemish on the fabric that could barely even be called a stain! I could hardly see it with my naked eye, but their policy allegedly prohibits returns for "hygiene reasons."

Frustrated but still hopeful, I reached out to their customer service, thinking they'd be understanding and reasonable. But alas, I was gravely mistaken. Their representative responded with a pre-written, cold-hearted template, emphasizing that they strictly adhere to their hygiene policy and thus could not accept the return. Are they serious? It was a minuscule imperfection, barely noticeable!

I had never felt so cheated in my life. This bikini bottom cost me a whopping $89, and now it's utterly useless because of their absurdly rigid and inflexible policy. It's as if they don't care about customer satisfaction or repeat business at all. Well, guess what, Sommerswim? You've lost me as a customer forever.

I can't fathom how a company can have such an unyielding stance on returns, especially for something as trivial as this. They preach about offering quality products and exceptional customer service, but they completely fail to deliver on the latter. It's evident that they care more about making a quick buck than ensuring their customers are happy and content with their purchases.

To everyone reading this, I implore you to stay away from Sommerswim. Save your hard-earned money for a brand that actually values their customers and offers a reasonable return policy. I wouldn't wish this infuriating experience on my worst enemy.

In conclusion, Sommerswim's hygiene policy is nothing short of a scam, and I urge everyone to steer clear of this heartless and money-grabbing company. My $89 may be gone, but I won't let them get away with treating their customers so callously. Spread the word – avoid Sommerswim at all costs!

Best investment in swimwear! Whenever I am at the beach wearing my Sommer Swim, people approach and compliment the colour and style. I have become an absolute regular and purchase several pieces each season :)