Sommer Swim Reviews 

I’m based in Europe and I had a great experience with Sommer Swim. My return request was handled professionally and swiftly, the communication was smooth throughout. Special thanks to a customer service agent Sarah who’s been so helpful it made me appreciate the brand even more 🥰

Exceptional service every time! Most recently I had a package go missing and they expedited a replacement right away with express shipping!

I have over 10 sets from Sommer Swim. I find they run true to size. I’m usually an L in clothes and the L from Sommer swim fits perfect! I do like my swimmies minimal coverage so it’s always a hit for me! 😆 Also the quality is top notch. They have easily become my most favorite and most bought swim brand.

Can’t wait to wear them on my trip!

Sarah deserves a shout out! She’s the one that has helped me and answered all my questions every time. Thanks Sarah! 💞

a bikini I purchased earlier this year. Unfortunately, the size wasn’t right, so I contacted your team within the return/exchange period to request a size swap. I’ve followed up multiple times via email but have yet to receive any response.

I paid over $200 for this bikini, and I now have an item that I can’t wear. I’m extremely disappointed with the lack of communication and support — especially given the price point and your usual brand reputation.

At this stage, I would really appreciate either a proper exchange for the correct size or a refund. I’ve made every effort to resolve this within your stated timeframe and just want a fair outcome.

Surely a scam - Say Large is a D but it's not at all but your portal only lets me return for store credit despite paying full price and the bikini in the new collection. This must be a scam. Legally you have the right to return and get a refund especially when your sizes are wrong. I even sent a pic showing my bra next to bikini top which shows it's like half the size

After placing my order on the 11th of April, my order a month later is still not received! €138 plus shipping is spent and no communication whatsoever! I need an update or a refund please! #EU38295 order number.

Dreadful - didn't get to receive the item even after paying £58 unexpected import duties on one bikini! Sommer swim recalled the item a month ago evidenced by DHL - and have still not received the refund! so disappointing

order #EU37584

S Batkin

Absolutely love the style and quality of the swimsuits. They fit beautifully. Most importantly when I needed to exchange to get my right fit the customer service was great.

Very disappointed I tried the bikini over my clothes as you should. It ran too small for me. I returned the bikini after having to have my housemate print the return slip out for me because who has a printer these days. I then receive an email once they had received saying it had a weird smell and it looked like it had been worn. When really I had put it back in the packaging that was supplied and there was no smell. I feel like it’s a cheeky way just not return my money. Will never recommend this company.

I recently had the pleasure of purchasing a product from Sommer Swim, and I must say it truly lives up to the definition of luxury. The quality of the fabric is exceptional, and the attention to detail in every finishing touch is remarkable. Not only is the product a masterpiece of design and craftsmanship, but the customer service is also personalized and attentive, making every interaction delightful. I have become an enthusiastic fan of the brand and am already looking forward to my next purchase. Sommer Swim is a clear standout for anyone seeking top-tier, luxurious swimwear.
I have 56 kg and 1,70cm and my size is M tops and S bottoms.

These bikinis are incredible. Versatile styles, so comfortable, and not constricting at all. Cannot speak more highly of them!!!!! I love them so much. Can’t stop ordering.

I recently ordered swim bottoms in a size SM (which is my usual size in Sommer Swims bottoms) & they turned out to be way to small. I was surprised when I went to send back my bottoms that the price to return them was $15. This upset me considering the price of the bottoms are already expensive, and I was returning them with the intent to exchange, so I assumed I would be provided with a shipping label that covered the cause. This frustrated me, so I reached out to customer service.

Sarah from the customer service team was SO helpful. Not only did she take my request seriously and responded quickly, but she added the amount I paid to ship the bottoms back on to my store credit amount. She did not have to do this being that the store doesn't have an exchange policy, but she did it anyway out of good faith. I have been a Sommer Swim customer for a long time, and I was very pleased with my customer service experience!

I always recommend this brand to friends, and I am so happy that they put the effort in to make this situation right.

My order number is 178402. My package has been stuck at the DHL processing at the origin for several days now. After contacting DHL myself, they had informed that the original invoice is missing and they can't process the shipment until that is recieved by the sender (sommer swim) I have contacted regarding this several times and even after 5 days, it still shows the shipment is on hold. Can someone from sommer swim PLEASE fix this asap? I had purchased this for a special event and even replacements would not be an option because what I had purchased in my size is now sold out online. So please help!!!

UNACCEPTABLE CUSTOMER SERVICE no one has been replying to help me return my items that don’t fit me

This brand has horrible customer service and has charged me so much and fees when it is not clear on their website

I had a delivery issue and Sommer swim responded very quickly. Sara was very helpful and sweet! I received my bikinis and I am obsessed!!

Very helpful customer service - I asked about the time when a item will be back in stock and they answered promtly with the option to order it from the US store instead. The process of the order and payment was easy and trusworthy. I‘m looking forward to my order!

Bikini styles are so chic & unique plus the quality is top tier (so secure & not see through at all). I’d also say it’s true to size, but if you want more coverage I recommend to size up! Customer service is also really great. I had a delivery issue with the courier but Sommer Swim was very helpful in assisting me throughout the process. Already have 4 kinis from them and I’m already thinking about getting another one!

It’s giving: LUXURY quality and incredible customer service. Sommer Swim has created one of a kind, glamour with their pieces and vibrant colors and I experienced first hand, their caring and prompt customer service. Highly recommend 🙏🏻

The cutest bikinis and amazing customer service!

I am so disappointed in this company. I bought a bikini top and did not love the fit once it arrived. The website makes it impossible to find a return address. I had to reach out several times to finally get a return address. I immediately mailed it to that address as instructed. It was just returned to me because there is no address found. Beware if you buy something direct from the website that you will not be able to return it.