Sonatours Reviews 100

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent tour guiding skills, helpfulness, and friendly demeanor, which significantly enhanced their holidays. Many people highlight the well-organized nature of the trips and the enjoyable excursions, making for a smooth and memorable travel experience. However, some customers expressed dissatisfaction with the quality of hotels and restaurants, noting that they sometimes fell below expected standards. There were also occasional concerns about the distance to excursions, leading to less time at destinations, and some logistical issues regarding communication and safety on coaches.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise tour guides like Vivek, DJ, and... See more

Holidays

Reviewers mention positive feedback about holidays, with many describing their trips as well-organized,... See more

Service

Reviewers highlight positive aspects of service, with many praising the exceptional service and hospitality,... See more

Location

People report ambiguous experiences with location. While many reviewers appreciated well-located hotels,... See more

Quality

Consumers find quality to be ambiguous. While some reviewers praised the excellent quality of hotels, food,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

5* Vivek, he has a excellent tour guide skill. He was calm, friendly and entertaining. 5* The Captain our bus operator was great. He drove well and was very alert. 5* for great fun, laughters a... See more

Rated 4 out of 5 stars

We have just returned from a Group Tour of Greece (Athens, Mykonos and Santorini) with Sona Tours. our Tour Guide Vivek was very friendly. This trip was well organised with the local guides who gave u... See more

Company replied

Rated 4 out of 5 stars

We have just returned from our Japan/South Korea tour. Had a wonderful time, excursions were amazing and the whole trip went smoothly. Only thing I would say is the food became a little repet... See more

Rated 4 out of 5 stars

The tour covered all the main sites of interest in Scotland. Staff helped me answer all queries before booking. The online form was not easy to navigate but staff were able to assist with solutions... See more


Company details

  1. Tour Operator

Information provided by various external sources

We are one of the largest Asian tour operators in UK. No one understands holidays as better as SONA TOURS. It’s what we do better than anyone else. With us you are guaranteed top VALUE accommodation, finest Indian food and the very best services.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

100 reviews

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Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Greece(Athens, Mykonos & Santorini)

We have just returned from a Group Tour of Greece (Athens, Mykonos and Santorini) with Sona Tours. our Tour Guide Vivek was very friendly. This trip was well organised with the local guides who gave us a lot of information about the history and culture of the country.

September 21, 2025
Unprompted review
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Reply from Sonatours

Thank you, Kaushik Joshi, for your wonderful review! We're delighted to hear you had an excellent tour and memorable experience with Vivek . We look forward to welcoming you again on future adventures! 🌟

Rated 5 out of 5 stars

Egypt Tour

I recently returned from a 10-day tour of Egypt with Sona Tours, and once again I had the pleasure of having Vivek as my guide. This was actually my second time touring with him, and I couldn’t have asked for a better experience.

Sona Tours organised everything beautifully from the detailed itinerary to smooth travel arrangements and comfortable hotels. The trip was well-paced, covering the must-see highlights while still giving us time to relax and enjoy ourselves. Traveling with Sona Tours takes away the stress of planning and lets you truly immerse yourself in the experience.

Vivek is knowledgeable, approachable, and always goes the extra mile to ensure everyone feels comfortable and included. A highlight for me was when he accompanied me on a water sports ride after my travel companion wasn’t feeling brave enough to join. That small gesture showed how much he genuinely cares about his guests enjoying every part of their trip.

I would highly recommend Sona Tours for anyone looking for a memorable, well-organised, and enjoyable holiday.

September 7, 2025
Unprompted review
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Reply from Sonatours

Thank you, Smita Patel, for your wonderful review! We're delighted to hear you had an excellent tour and memorable experience with Vivek . We look forward to welcoming you again on future adventures! 🌟

Rated 5 out of 5 stars

Trip to Egypt was great

Trip to Egypt was great. Vivek our tour guide was very good and friendly
Vivek was guiding us very well. Sona Tours is a great tour company to travel with. Been on tour with this company many times. Feel Very safe with them. Hotels, food and transport all excellent.
.

September 7, 2025
Unprompted review
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Reply from Sonatours

Thank you, Bharti , for your wonderful review! We're delighted to hear you had an excellent tour and memorable experience with Vivek . We look forward to welcoming you again on future adventures! 🌟

Rated 3 out of 5 stars

The food / Flight / Stay

The food, service and the owners @ the Indian Restaurant( India Gate ) for 3 days was absolutely poor. Despite trying to order something different ( Willing to pay for the change ) was not actioned at all and despite being told the changed dish shall come, it never came. Total lack of communication.
The Washroom facilities in the Restaurant was very poor and dirty.
On an understanding that Sona Tours would hopefully cater for Indian food for most of the days, but that was not the case.
Took an upgraded flight ( Egypt Air ). The Air hostess could not understand English, served Non Veg to the Veg eaters despite having booked strictly a Hindu Veg meal on both inward and outward journeys, and to sum it up the seats / sound systems did not work to a comfort level.
The Tour escort for the trip from London to be with us unfortunately was a absolute fresher ( Though a very nice willing to assist in whatever manner he could help with a smile )
The Local Tour guide ( Izzat ) was a fantastic knowledgeable person.
The stay in the Nile cruise boat as pretty much a 3 star and the service at the top deck was handled b only 1 server.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Lovly trip. Excellent

We have travelled with Sona Tours quit few times. Reliable people. Experience tour Guide. Value for money. Food provided as per requirement. Special for vegetarian. This trip of Egypt we enjoyed with good crowd. Quit good couches.
Provided with cold water bottles in Hot weather. Good tour Guide Vivek Vyas. Calm & jolly person. I can recommend anyone. Thank to Sona Tours to employ lovly staff.

September 7, 2025
Unprompted review
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Reply from Sonatours

Thank you, Mahendra Maru, for your wonderful review! We're delighted to hear you had an excellent tour and memorable experience with Vivek . We look forward to welcoming you again on future adventures! 🌟

Rated 4 out of 5 stars

Sona Tours - Scotland Highland 4 day tour

The tour covered all the main sites of interest in Scotland. Staff helped me answer all queries before booking. The online form was not easy to navigate but staff were able to assist with solutions via phone/ email The coach was clean, comfortable with a pleasant driver who drove with care. The hotel was very clean, comfortable mattress and adequate, with basic amenities, and reception gave us shower caps when requested. The distance from coach parking to the bedrooms for less abled people with luggage was a bit of a challenge - it was fine on the other days. The hotel breakfast was OK, had alternative options, just missing any fresh fruit. The tour operator attempted to have food that met dietary requirements and the guide helped follow that up, even if it was one dish that met those needs. It’s an area that could be improved. I did suffer from food poisoning after one evening meal and one breakfast, but it’s not possible to pinpoint what could have caused this.

Vivek the tour guide deserves a 5 star rating for how he managed the trip, cared for the group and encouraged everyone to mingle with each other. So the time on the coach was filled with fun and laughter for those who wished to participate. Thanks to the team for an enjoyable trip to Scotland. I would happily use this company again as it's a very comfortable way for older people to experience a country.

August 22, 2025
Unprompted review
Rated 4 out of 5 stars

Alpine tourI had an unforgettable experience on my…

I had an unforgettable experience on my Alpine tour, thanks to the exceptional service and hospitality of Sona Tours. The entire journey was perfectly organized, allowing us to immerse ourselves fully in the breath taking beauty of the Alps without any worries. Their attention to detail and commitment to customer satisfaction truly made the trip seamless and enjoyable.A special word of appreciation goes to Chatenbhai Shah, whose warm support and guidance throughout the tour made a huge difference. His knowledge and friendly demeanor helped create a comforting and welcoming atmosphere for all of us.I also want to extend my heartfelt thanks to Peter, our driver, whose professionalism and safe driving skills ensured a smooth and relaxing travel experience. Peter’s punctuality and courteous nature added to the overall comfort of the tour.One small area for improvement would be the dinner arrangements, which could benefit from a bit more effort to match the otherwise excellent quality of the tour. Additionally, allowing some personal time during the tour for guests to go around and explore on their own would enhance the overall experience. Overall, I highly recommend Sona Tours for anyone looking to explore the Alps with confidence and ease.

July 31, 2025
Unprompted review
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Reply from Sonatours

Thank you, Ramesh! We're glad you enjoyed the Swiss tour and had a great experience with the team. We'll be sure to pass your kind words on to Chetan!
And thanks for your suggestion which we will ake on board.

Rated 5 out of 5 stars

Sona tours Scotland excursions…

We used Sona tours Scotland excursions in Aug 25. The tour guide Vivek was very friendly and approachable. He made the entire tour a very pleasant and fun experience for all the group members.
The only thing I would suggest for Sona tours to simplify its online room booking system. It is very confusing even with the instructions. Many members travelling with more than 2 members in our group had an issue with their rooms.

August 17, 2025
Unprompted review
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Reply from Sonatours

Thank you, Pinki Pancholi , for your wonderful review! We're delighted to hear you had an excellent tour and memorable experience with Vivek .
Your points are noted and thanks for sharing them.
We look forward to welcoming you again on future adventures! 🌟

Rated 5 out of 5 stars

We were on Sona Tour trip to Scotland…

We were on Sona Tour trip to Scotland on the 14th of August for 4 days and thoroughly enjoyed it. The entire journey was filled with breathtaking scenery.Our tour manager Vivek was very friendly, helpful and knowledgeable and made our trip very enjoyable. Our driver Captain, (don’t know his real name) was very professional at driving.
Keep up the good work Sona Tours.

August 14, 2025
Unprompted review
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Reply from Sonatours

Thank you, Jitendra Gandhi, for your wonderful review! We're delighted to hear you had an excellent tour and memorable experience with Vivek . We look forward to welcoming you again on future adventures! 🌟

Rated 5 out of 5 stars

Our Switzerland tour was fantastic all…

Our Switzerland tour was fantastic all members of the group were very nice, I really felt happy meeting people from different parts.Mr.chetan was cooperative and good guide having knowledge of his field.Hope to meet you soon in some other tour.

August 2, 2025
Unprompted review
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Reply from Sonatours

Thank you, Suniel! We're glad you enjoyed the Swiss tour and had a great experience with the team. We'll be sure to pass your kind words on to Chetan!

Rated 5 out of 5 stars

We had a great time on the Swiss tour

We had a great time on the Swiss tour. The group was amazing. Chetan was great tour guide.

July 30, 2025
Unprompted review
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Reply from Sonatours

Thank you, Priti Varsani, for your wonderful review! We're delighted to hear you had an excellent tour and memorable experience with Chetan Shah. We look forward to welcoming you again on future adventures! 🌟

Rated 5 out of 5 stars

We had an amazing time

We had an amazing time, Chetan was highly organised and if I had been the tour leader I could not have done any better. Thanks for the amazing experience and a huge thanks for the wonderful people that I was surrounded by. I would definitely recommend Sona Tours to my friends and family.

July 30, 2025
Unprompted review
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Reply from Sonatours

Thank you, Chand Kara, for your wonderful review! We're delighted to hear you had an excellent tour and memorable experience with Chetan Shah. We look forward to welcoming you again on future adventures! 🌟

Rated 5 out of 5 stars

Amazing Apline Tour

We went to Swiss Alpine Tour from 30th July to 3rd August 2025. We had an amazing time and had really good time with group. Highlights were
jungfraujoch Mountain amazing views from the top. Rhine falls was really good alongside Titlis mountain.

July 30, 2025
Unprompted review
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Reply from Sonatours

Thank you, Ravindra Shah, for your wonderful review! We're delighted to hear you had an excellent tour and memorable experience. We look forward to welcoming you again on future adventures! 🌟

Rated 5 out of 5 stars

We just returned from Swiss alpine trip…

We just returned from Swiss alpine trip and it was amazing trip with Sona Tours and we all thoroughly enjoyed every minute of it and all the people in the group were really friendly and Chetanbhai was excellent.

July 30, 2025
Unprompted review
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Reply from Sonatours

Thank you, Purnima , for your wonderful review! We're delighted to hear you had an excellent tour and memorable experience with Chetan Shah. We look forward to welcoming you again on future adventures! 🌟

Rated 5 out of 5 stars

Eastern Europe trip - July 2025

We recently returned from a 7-day Eastern Europe tour with Star Tours, and I can honestly say it was an amazing experience from start to finish. Everything was incredibly well-organized, from the itinerary to the travel arrangements, it all ran smoothly, allowing us to simply relax and enjoy the trip.

A special mention to our tour guide Vikash, who truly went above and beyond to make the journey memorable. He made sure everyone felt comfortable and safe throughout the trip, and his friendly, approachable nature instantly put us at ease. As this was our first time traveling with Star Tours, we really appreciated how attentive and supportive he was, always checking in with us, ensuring we were on schedule, and handling everything seamlessly behind the scenes so we didn’t have to worry about a thing. We’d love for Vikash to be our tour guide again on our next trip!

We were also very impressed with our driver, who was always punctual, friendly, and extremely professional. His smooth and safe driving made long journeys comfortable and stress-free, which really enhanced the overall experience.

This trip was not just about visiting incredible destinations, it was also about the people we met along the way. We made lots of new friends and shared so many laughs and memories that made the tour extra special.

The accommodation was excellent, all the hotels we stayed at were clean, comfortable, and well-located, with great facilities. Food is often a concern when traveling, but Star Tours had that covered too. The restaurants and meal options were fantastic, catering to different preferences and offering delicious, high-quality meals every day.

This trip has left us with wonderful memories, and we’re already considering where to go next with Star Tours. If you’re thinking of exploring Eastern Europe, we can’t recommend this tour, along with Vikash and our brilliant driver, highly enough!

July 26, 2025
Unprompted review
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Reply from Sonatours

I presume you meant to write Sona Tours

Rated 5 out of 5 stars

Canada Rockies and Alaska Cruise 17th June - 29th June

What can I say about our tour guide Digvijay Rathod (DJ). Made our memorable tour more enjoyable with his witty jokes and sharing well structured mannered tour history knowledge before visiting the location and a good timekeeper on the tour. DJ your are a great asset to Sona Tour. We both enjoyed the trip right through. Accomodation and catering facilities were excellent right through the tour and will join any future tours expecting that DJ will be our tour guide. Well done DJ. Keep up the good work.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent tour from start to finish

Excellent tour from start to finish, thanks to the great knowledge & experience of our tour guide DigVijay Rathod..
He was pleasant & helpful throughout the tour.. Hope to join him on any future tours.
Great memories for all the in the group.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Our tour operator Dijvijay Rathod was…

Our tour operator Dijvijay Rathod was excellent, his knowledge and passion for sharing a well structured explanation and history of our Rockies and Alaska tour was outstanding. He was very helpful, jolly cracking jokes which made our trip pleasant. We already decided to go on another venture with him. He is an asset to Sona Tours. We started the tour from 17th June till 30th June.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Taste of Scotland

We booked a last minute trip to Scotland, our very first coach holiday and we are very pleased with the whole experience. From the first step of booking the holiday online to being picked up from our pickup point to visiting all the places covered in the itenerary everything went smoothly. The choice of hotel and restaurants for the dinners was brilliant. Many thanks to Sona Tours and in particular Vivek our guide and Al our driver for a memorable holiday. Will certainly use them again.

June 26, 2025
Unprompted review

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