Sonic Security Services Ltd Reviews 73

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Sonic always put together a Spec and User Case that helps us enhance our Fire Safety and Access Control. As well as the Technical expertise, the "people thing" is important. The I&C Engineers know our... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish. Jeremy did our survey and was really helpful and honest. Installation was super quick and easy, Sean and Kieran were great and caused minimal disturbance. Mich... See more

Company replied

Rated 5 out of 5 stars

Sonic came out to fix a few issues with our Fire alarm system. Their engineer Tom, has a great attitude and is always on hand to answer any questions we may have whilst he is here on his visit. Even i... See more

Company replied

Rated 5 out of 5 stars

Very happy with the service & installion from Sonic Security. We had 2 videocom systems that had to be linked & installed at our premises and had to make changes to the equipment after agreeing to t... See more

Company replied

Company details

  1. Security Equipment Store

Written by the company

We provide a high level of security services bespoke to each of our customers requirements. We install and maintain policed response grade 2 and grade 3 intruder alarm systems. Monitored CCTV systems with remote access and viewing platforms catering a wide range of High Definition cameras, ANPR cameras, and thermal cameras, also facial recognition cameras. Access control systems which can be integrated with vehicle barriers, turnstiles air lock systems and much more. We also install fire refuge systems, along with nurse call and all types of monitored fire alarm systems, from conventional to addressable. Our Perimeter intrusion detection systems(PID’s) offer perimeter detection at the earliest opportunity, from buried systems to perimeter fence detection systems and radar systems.


Contact info

4.9

Excellent

TrustScore 5 out of 5

73 reviews

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Rated 5 out of 5 stars

Excellent installation & customer service

Sonic Security provided us with a competitive quotation on CCTV.

The installation and on going customer service has been really good with training and support given when needed.

We would recommend Sonic to others. The picture quality is very clear and the system easy to use.

All the staff are polite helpful and very knowledgeable.
we look forward to working with you again.

February 6, 2019
Unprompted review
Sonic Security Services Ltd logo

Reply from Sonic Security Services Ltd

It was a pleasure to receive feedback knowing that we are delivering a good service. Thank you kindly for the opportunity to work with you and glad the CCTV system is what you expected.

Rated 5 out of 5 stars

Access Control Service

Good communication throughout.
Helpful and informative engineer.

December 5, 2018
Unprompted review
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Reply from Sonic Security Services Ltd

Thank you kindly Pitney Bowes for your review. It is a pleasure to work with your sites nationwide.

Rated 4 out of 5 stars

BDC CCTV install 2018

Found the sales person helpful and knowledgeable about the products. the quotation process was drawn out due to issues internally and Sonic were helpful. Scheduling after that was a little laboured. Once the engineers were on site there were a few incidents of lack of communication and confirmation with us about what s needed.

The wrong HDRs were removed and had to then be reinstalled. Some drilling was carried out without confirmation. As were a listed building we have to be careful.

once we'd ironed out these wrinkles everything was much better and Tom in particular was helpful and rectified all the issues.

i would still be happy to work with you in the future.

December 3, 2018
Unprompted review
Sonic Security Services Ltd logo

Reply from Sonic Security Services Ltd

Thank you kindly for your feedback.

We have addressed the above internally and can confirm one of our trainees carried out the drilling following an audit on this incident. They have been informed to liaise with the site contact or our site supervisor when drilling in future instance.

We look forward to working with you again in the future.

Rated 5 out of 5 stars

Very Good

Very Good, Professional, and polite.

November 26, 2018
Unprompted review
Sonic Security Services Ltd logo

Reply from Sonic Security Services Ltd

Thank you again Budworth Hardcastle its nice to know your happy with our installation and services.

Rated 5 out of 5 stars

Great Job!

Sonic Security provided a very professional & friendly service, providing support and assistance throughout the project. Communication was great, and the standard of work was excellent. Great job done all in all!

November 13, 2018
Unprompted review
Sonic Security Services Ltd logo

Reply from Sonic Security Services Ltd

Thank you kindly for your review we look forward to working with you again in the near future.

Rated 5 out of 5 stars

I have used SONIC for a few years now

I have used SONIC for a few years now, for my CCTV installation and maintenance, along with my magnetic doors locks and their maintenance.
They always work to the highest standards and their technicians are friendly, polite and most importantly to a school, all DBS checked. I would recommend them without reservation

November 2, 2018
Unprompted review
Sonic Security Services Ltd logo

Reply from Sonic Security Services Ltd

Thank you kindly for your review Sean and working with your academy sites. Its lovely to hear that our technicians are friendly and polite as well as adhering to your requirements.

Rated 5 out of 5 stars

Excellent service

Excellent service, support and interaction with staff, both technical and admin. The companies requirements were fully met albeit that there were some misunderstandings in the beginning, but these were both swiftly and professionally resolved to a exceptional resolution.

November 1, 2018
Unprompted review
Sonic Security Services Ltd logo

Reply from Sonic Security Services Ltd

Thank you kindly for your review Total Computers.

It was a pleasure to work with your new business home. We wish you the best of luck in your new offices.

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