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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, rugged build, and thoughtful design, often exceeding expectations. Many highlight the efficiency and usefulness of these tools, finding them indispensable for their work. The delivery service is frequently commended for being incredibly fast, swift, and well-packaged, ensuring products arrive intact. However, some customers noted issues with the power on-off slider feeling less robust, raising concerns about its durability. A few other people also felt that the shipping process could be improved, mentioning difficulties with tracking and making changes with the shipping company. Additionally, one reviewer received a unit that was dead out of the box and lacked a charging cable.

What people talk about most

Product

Customers express high satisfaction with the product, often describing it as excellent, amazing, and a... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the products as excellent,... See more

User experience

Reviewers highlight positive aspects of user experience, finding the Sound Bullet to be an amazing, handy,... See more

Service

Users describe positive interactions with service, often highlighting great products backed by excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased a Sonnect USB Audio cable for live performance use. What I received exceeded expectations! The cable is extremely ruggedly made and importantly, the sound quality through the inte... See more

Rated 5 out of 5 stars

The Soundbullet works excellent and is a highly valued tool out on the job troubleshooting any issue. It is neatly designed with several different ways to check signal, wether it's checking XLRs, phan... See more

Rated 5 out of 5 stars

Purchased 2 SoundWire Mini and 1 SoundWire for my A2 kit. All 3 were deployed on my first gig back into the AV world and worked flawlessly. The only thing I could ask for is the that the SoundWir... See more

Company replied

Rated 5 out of 5 stars

I great tool for Sound Engineers, handy and practical. Very well built, beautiful design. It works perfectly and it looks cool. Italian engineering at his best. Lorenzo


Company details

  1. Electronics Company

Written by the company

The Sound Bullet is the original rechargeable pocket-sized audio tester. A powerful troubleshooting tool that is robust, reliable and portable.


Contact info

4.8

Excellent

TrustScore 5 out of 5

657 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Soundcheck

I'm an artist's sound engineer. During a soundcheck, the click and playback signals weren't reaching the drummer's monitor mixer, which I was sending via Dante from my computer. Using Sound Bullet, I detected the presence of signals at the stagebox outputs and alerted the rental company's stagehands. They found the cause: the channels in the multicore were mixed up. It took very little time.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Must have for every sound bag.

Firstly, I was impressed by the efficiency with which the unit was prepared and sent to me while I was on tour in Munich. Secondly, It came straight into a festival and I saw the full value of the Sonnect sound bullet as we would troubleshoot issues on the fly. The build feels very rugged. My only worry is the power on-of slider. That doesn't feel too strong and I worry that, in the wrong hands, it could break.

October 20, 2025
Rated 1 out of 5 stars

forced to pay import duty

Being forced to pay import duty for a product that’s nearly 300 dollars is outrageous.
No prior warning at anytime during check out that import costs may apply, and even worse they applied the duty after shipping. Have not been responded to after multiple emails. Will be requesting a refund and no longer recommending company to my coworkers

October 19, 2025
Unprompted review
Sonnect logo

Reply from Sonnect

Hey Nick!
David here, thanks for your honest review. We actually replied to your email right away, but it looks like our message didn’t reach you (please check your spam folder just in case).

Regarding import duties, we do include a clear notice both at checkout and in the order confirmation email — perhaps it needs an improvement in clarity?

Rated 2 out of 5 stars

No “To” name on the shipping label

Apparently, my name (Kirk Denson) was not on the shipping label, therefore, being a rather large company, I will have to track the shipment down. I appreciate the “signed by” FedEx feature, but without it, I’d be lost. The shipment was delivered on Wednesday, 8/20, but I didn’t know it because I wasn’t notified.

August 18, 2025
Sonnect logo

Reply from Sonnect

Hi Kirk, thanks for your feedback. That’s strange 🤔 we double-checked, and your name was correctly printed on the shipping label (we ship many parcels to the US every day, all with the customer’s name). It looks like FedEx may have mishandled the delivery this time. That said, we take full responsibility for the inconvenience, and we’d like to make it up to you. Please reach out to us directly so we can offer you a little discount for the trouble! :)
David
Sonnect

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