Bought a set for my aga: 2 lid pads, gauntlet, pot handler and towel: they looked lovely. Unfortunately when the pads needed their first wash, duspite useing the gentlest, 30⁰ setting in my machine an... See more
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See what reviewers are saying
I had a notebook added to my order that I did not ask for! It cost me an extra £7.50 and I was expected to return it to the Post Office for a refund. This is NOT acceptable.
I am a fan of Sophie Allport - quality, largely UK-made products and very attractive. When I saw the recent reviews I was surprised, but decided, based on past experience, to carry on and order the t... See more
Cosy Christmas Bedding set - colours look very dull - red looks more like faded orange and print seems blurry? A little disappointed for money paid - was expecting something more vibrant from images o... See more
Company details
Written by the company
Sophie Allport homewares offer charming and unique designs that are all inspired by Sophie's love of nature and the countryside.
Contact info
The Old Brewery, PE10 9WG, Bourne, United Kingdom
- 01778 560256
- customerservice@sophieallport.com
- sophieallport.com
2.2
Poor
125 reviews
Replied to 42% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely products and unique designs
Lovely products and unique designs. The customer service is superb too!
I had an issue with a dog bed and wrote to them with feedback - in return they kindly replaced my dog bed with no quibbles. They responded quickly to my email and promptly despatched the replacement.
August 25, 2022
Unprompted review
Reply from Sophie Allport
Thank you for your 5 star review! We are always thrilled to hear from our Sophie Allport customers and of the excellent service that they have received. We're also delighted to hear that you are a fan of our current product range and designs. We hope that you decide to shop with us again, in the future! Best wishes, SA Team.
Round dog beds- look beautiful but v poor quality and functionality
Usually love Sophie allport but wanted to put a warning out on the round dog beds and now, having looked, I can see that others have shared my experience of them. Purchased an extra large one for a medium sized dog and within a week of purchase, the middle mattress was all but useless and have had to put in pillows beneath it to make it adequately comfy since. A problem that has worsened more since washing the product as well (as per the instructions). It basically provides zero comfort as the stuffing clumps up and is not even present in some bits of it any more. Still looks nice but, especially given the price, I was expecting a dog bed that was actually functional as well as pretty so this is the one thing I've bought from here that I've not been impressed by sadly.
August 30, 2022
Unprompted review
Reply from Sophie Allport
Thank you for leaving the above review. I am so sorry to hear that you have had a bad experience with your Dog Bed and we can only send our sincerest apologies for any inconvenience caused by this situation. We have a friendly Customer Experience Team who would be happy to look into this for you if you wish and with any quality issues we would always recommend contacting our team, so that this can be looked into and resolved promptly. If you wish for us to look into this further for you please feel free to contact us, with the order number and an image of the fault, we would be more than happy to help. Best wishes, SA Team
Really disappointed with quality
Really disappointed with the ‘fetch’ bedset. Contacted SA customer services asking for advice and they weren’t interested one but, just directed me to retailer I bought the product from. Very disappointing! Poor product quality and it washes/irons something awful. Will not buy SA products again.
August 19, 2022
Unprompted review
Reply from Sophie Allport
Thank you for taking the time to leave the above feedback, we are terribly sorry to hear of your disappointment. With regards to our products, we are more than happy to help with any query or care guidelines, to get the most of your items. However, as explained in our T&C's, for any defective or faulty item, disappointment in a product or complaint, you would need to contact the place of purchase, as they would be the legal sellers. Being a Sophie Allport product, we are keen to obtain feedback from our customers and this shall be passed to the relevant department. We are also more than happy to obtain contact details for the place of purchase, if this is required. Best wishes, SA Team
Beautiful designs, no plastic packaging
I love Sophie Allport! The designs are so pretty and my recent birthday delivery had zero plastic in the packaging - I was so pleased!
I have used her fabric in home made cushions, have bedding and kitchen accessories and notebooks. Most are really high quality, I’ve dropped one star as both bedding sets had an internet description of the same material but seem completely different. The Sheep design seems old school cotton and a bit bobbly. The pillows come out of the covers every night and the duvet is easily dislodged too. The Bee bedding is amazing though and really high quality. It makes me a bit nervous about ordering future bedding though as I’m not sure what I’ll get!
Overall a great company though and a new favourite 😍
August 12, 2022
Unprompted review
Reply from Sophie Allport
Thank you for your review! We are so pleased to hear that you have had an overall positive shopping experience with us and we are especially proud of our zero plastic packaging approach that we managed to take in this case. I am so sorry to hear that you are unhappy with the quality of your Sheep Bedding Set. Please feel free to contact our friendly customer service team if you wish for this to be looked into further. Best Wishes, SA Team.
All round fabulous
I have been shopping with Sophie allport for a few years now. It all started with the beautiful China mugs. I have since purchased dog accessories and home accessories and still absolutely love the products and quality. I had to call up on one occasion regarding a fault with my dog bed and the customer service was second to none… lovely helpful staff who fully resolved the issue. I will be continuing to shop here. Thank you
July 16, 2022
Unprompted review
Reply from Sophie Allport
Thank you for your 5 star review! We are so pleased to hear that you have experienced lovely products and service multiple times from Sophie Allport. We are so glad to hear that your products have largely arrived with good quality. I am so sorry to hear that you have previously received a faulty dog bed but I am overjoyed to hear that our Customer Experience Team were able to resolve this for you. We look forward to welcoming you back very soon. Best Wishes, SA Team.
I recently purchased a couple of items…
I recently purchased a couple of items from Sophie Allport website, which, unfortunately one item of clothing I had to return for a smaller size. I filled out the online return form and paid the courier company, TSB Returns, on 09/07/2022 to collect item 11/07/2022. I am writing this review on 16/07/2022, and still no collection has been made. I have emailed customer services for both Sophie Allport and the courier service yesterday, and no answer from either. I am not impressed with the courier service this company uses, which will now affect my decision to purchase further items. Returning an item should be as easy as buying an item, however, this experience has been hugely disappointing.
July 16, 2022
Unprompted review
Reply from Sophie Allport
Thank you for taking the time to leave the above feedback. We are sorry to hear of your disappointment regarding this situation. I can see now that our friendly Customer Experience Team did indeed reach your query earlier today and that a collection was eventually received and I can see that we have contacted the Returns Company hoping to raise you a return on your postage charge. It can sometimes be difficult when dealing with a seperate company regarding the returns however, we totally understand your frustration in this situation and can only sincerely apologise. Kind regards, SA Team.
Brilliant customer service.
Brilliant company with impeccable service. I’ve recently had an item which I had bought become faulty (zip on and item) and customer service team have been ever so helpful in finding a suitable replacement (bearing in mind the original item had originally been bought in a sale and was now out of stock). Products are gorgeous as well, so much choice and variety and quality of materials is second to none. A brand which I will shop at for years and years to come.
July 15, 2022
Unprompted review
Reply from Sophie Allport
Thank you for your 5 star review! We are thrilled to hear that our friendly Customer Service Team were able to aid you in gaining a replacement successfully and we really appreciate your kind words. We look forward to welcoming you back very soon. Best Wishes, SA Team.
Unbelievable customer service
Unbelievable customer service. I completed their online customer service form at 7pm on Sunday evening, I received a response by 8.33 am Monday morning.
The issue was totally resolved to 110% satisfaction later the same day.
Amazing….so nice to deal with a proper company
June 28, 2022
Unprompted review
Reply from Sophie Allport
Thank you for your 5 star review. We are so pleased to hear that your issue was resolved in good time by our friendly Customer Experience Team! We hope you continue to enjoy shopping with us in the future. Best Wishes, SA Team
When i received my two terrier mugs…
When i received my two terrier mugs they looked great, upon drinking 1 cuppa of tea out of both mugs, they stain straight away. Very poor quality
June 27, 2022
Unprompted review
Reply from Sophie Allport
Hello, thank you for taking the time to leave the above review. We are extremely sorry to hear what has happened, this is not what we expect with our Sophie Allport Fine Bone China. With any faulty or defective item, we do always advise contacting our friendly Customer Experience Team, so that this can be looked into and resolved promptly. If we may kindly ask that you contact us, with the order number and an image of the fault, we would be more than happy to help. Best wishes, SA Team
Great customer service
I just wanted to add my experience as I feel the customer service has been reflected a little unfairly here, I received a damaged item and contacted the customer service team- within 24 hours they replied to me twice and arranged for a replacement to be sent out using priority delivery with no need to return the damaged one. They’ve been great and very friendly! (The agent that helped me was Stephanie 🌟)
June 24, 2022
Unprompted review
Reply from Sophie Allport
Thank you for your 5 star review! We really appreciate your kind comments. We are so pleased to hear that we were able to help rectify your issue for you. We hope you continue to enjoy shopping with us in the future! Best Wishes, SA Team!
Lunch bag & rude customer service
Bought the lunch bag, the picture on the website is so deceiving, the item arrived in a different color; when I contacted the customer service they were ever so rude! Such a waste of money
June 19, 2022
Unprompted review
Reply from Sophie Allport
Thank you for taking the time to leave the above feedback. We are sorry to hear of your disappointment. I can see that our friendly Customer Experience Team have been in regular contact, with regards to your query and have offered return of the product, should it not be as expected. We do try our upmost to provide the most accurate images online. We also include the colour, in the product description, for customers to be aware of prior to purchase. Kind regards, SA Team.
Not worth the money.
Photo's of the duvet sets look really lovely, however they're very expensive indeed. I have purchased 2 King-size duvet sets recently & they crease badly, after being slept on for two nights they look terrible, worst quality cotton covers that I have ever purchased. I wouldn't recommend, especially if you hate ironing & like to see a smooth looking duvet cover.
June 12, 2022
Unprompted review
Reply from Sophie Allport
Thank you for taking the time to leave the above feedback, we are terribly sorry to hear of your disappointment. With our bedding being 100% cotton, unfortunately creasing is inevitable. However, it may make a slight difference drying in the tumble dryer slightly and then ironing whilst still damp. It can also help if they are hung to dry, as this allows time for the creases to drop whilst still damp. Following this, you may just need to iron some small parts of the Duvet where creases might still be slightly visible. Many sincere apologies once again, SA Team.
Perfect Customer Service
Perfect Customer Service ! Thank you to the Sophie Allport Customer Services Team; I placed a recent order, had an automated message come up saying there may be a delay in shipment but this morning my order arrived, beautifully wrapped and packed (as always), and all items were available. I'm very happy to be a regular SA customer; lovely items, terrific quality, and all at very fair prices - Thank you !
May 30, 2022
Unprompted review
Reply from Sophie Allport
Thank you for your 5 star review! We really appreciate your kind comments. We are delighted to hear that you were kept well informed about the status of your order, and that it in fact arrived earlier than expected and packed with care. We look forward to welcoming you back to shop with us again soon! Best wishes, SA Team.
Poor customer service
Sophie Allport is a brand I thought I loved however when I wanted to return something not clearly described their customer service was rude and I am shocked. Shame as they have nice things but won't purchase again.
In response to SA. Yes the page does say fine bone China and also says dishwasher safe. There is a separate page that goes into details of what they consider dishwasher safe to be. As it said dishwasher safe I didn’t question it until the item arrived and was not marked on the item, as most are. I contact them to find it’s only dishwasher safe at 40 and my lowest cycle is 60. I don’t think it would have harmed them to have taken the feed back and added dishwasher safe at 40 to each product page rather than expect the customer to do the work looking for the info on their site.
May 17, 2022
Unprompted review
Reply from Sophie Allport
Thank you for taking the time to leave the above review, we are extremely sorry to hear of your disappointment. I can see that this was concerning our Fine Bone China Mugs, however we do explain on our website and, particularly, on each individual product page that the items are produced from this material. We also offer step by step care instructions, on each individual product page, for how to look after our products should customers wish to view this. I can see that our friendly Customer Experience Team went above company policy, to offer a resolution for you, so once again we can only apologise for any disappointment. Best wishes, SA Team
Bees Roller Hand Towel
Disappointed with the quality of this towel. Should of bought a quality hand towel instead in colour I liked as this is too thin. Requires frequent washing.
May 9, 2022
Unprompted review
Reply from Sophie Allport
Thank you for your feedback. We're so sorry to hear that you are disappointed with the quality of your Roller Hand Towel. We truly value your comments and will pass this across to our Product Team for review. We hope this won't dissuade you from shopping with us again. Best Wishes, SA Team.
Excellent customer service
My order arrived quickly. Unfortunately my product developed a fault but a replacement was promptly despatched. I’m very happy with the customer service.
April 14, 2022
Unprompted review
Reply from Sophie Allport
Thank you for your 5 star review. We are sorry to hear your item developed a fault and for the inconvenience caused. We value each and everyone of our Customers and will always help where possible and we are delighted to hear this was resolved promptly. Best wishes. SA Team.
Do not buy anything from this retailer
Do not buy anything from this retailer. I wasted £72 On a cheap cotton bedding set. £72, scandalous. Stay well away from them. You have been warned.
March 29, 2022
Unprompted review
Reply from Sophie Allport
Thank you for your review and feedback and we are extremely sorry to hear of your disappointment with regards to your Sophie Allport Bedding. We do explain online for any items purchased from our Stockist, it would be the responsibility of the stockist to resolve the matter for you, I do apologise. We would hope that by calling or emailing them directly, they would be able to resolve the matter for you, under their Returns & Exchanges Procedure.
Being a Sophie Allport product, we are keen to obtain feedback from our customers and this shall be passed to the relevant department and please accept our sincere apology once again. Best wishes, SA Team.
Great customer service
I bought a bag, which when it arrived had a couple of marks on. Their customer service was excellent and I received a replacement within a couple of days. Very impressed and it's a lovely bag 🙂
February 18, 2022
Unprompted review
Reply from Sophie Allport
Thank you for your 5 star review. We are delighted to hear that our dedicated Customer Experience Team resolved your query promptly and efficiently. We hope that you enjoy using your new Sophie Allport bag. Best wishes, SA Team.
Large Pet Mattress and Cover
Purchased a large pet mattress and cover (with other items). Was kept informed of delays to delivery time, which was really helpful. Product arrived, pattern is lovely and really good size. Unfortunately the ‘mattress’ is useless it’s more like a very thin pillow stuffing. After less than a week of use the filling is flat and sunken. The dog may as well be sleeping on the floor. Beautiful product but wouldn’t advise for any dogs over 20kgs. If I’d have known this I would have just purchased the cover and sourced my own mattress.
February 14, 2022
Unprompted review
Reply from Sophie Allport
Hi Hazel,
Thank you for your review. We are sorry to hear that you are disappointed with your most recent order. If you want to kindly get in touch with us directly, with your order number and an image to show the issue, we would be happy to look into this for you. We hope to hear from you soon to resolve this.
Best Wishes, SA Team.
A product purchased from Sophie Allport…
A product purchased from Sophie Allport was defective so I contacted customer services. They requested a photo of the problem which I did via email. Within an hour I had received an email saying that a replacement would be sent. My contact with customer service was Saturday lunchtime, I received the replacement on Tuesday morning. What an excellent service from an excellent company. I have ordered many times in the past and will continue to shop with this company.
January 19, 2022
Unprompted review
Reply from Sophie Allport
Thank you for your 5 star review. We are thrilled to hear that our friendly Customer Experience Team resolved your query promptly and efficiently. We value each and every one of our customers and will always go above and beyond where possible. Best wishes, SA Team.
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