I should have read the reviews! What a letdown. Sent from China, takes ages to come, items in plastic ziplock bags - not exclusive or presentable, poor quality polyester rubbish. Who are the folk... See more
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Cannot rate Sophie & Olivia Lingerie more highly or recommend them more. The items came as ordered, right colour and sizes in the post - complete with care bag, which i recommend. My parter absolutel... See more
Absolutely fraud. Never picks up their phone, always responds at 3am and next business day, definitely some fake address they have at Wyoming, sourcing from China. Pressured me multiple times to accep... See more
Customer service was outstanding!! Because I was buying as a gift I accidentally gave the incorrect delivery address, not once but twice. The Sophie and Olivia team went above and beyond to help get m... See more
Company details
Written by the company
We’re on a mission to redefine confidence through comfort. We design intimiates that blend sensuality with softness, empowering women to feel confident, supported, and effortlessly themselves, from morning to midnight.
Contact info
Breach of guidelines
Really impressed with the whole process
Really impressed with the whole process. Great updates during order process, shipping was fast and the material is high quality. Would recommend.
January 30, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Johnathan, thank you so much for your wonderful feedback! We’re thrilled to hear you were impressed with the whole process — from the updates to the shipping speed and quality of the material 😊
We truly appreciate your recommendation and your support!
The products are good
The products are good, but the delivery time is very long. I consider that a major drawback.
February 17, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Phoebe,
Thank you for your feedback! We’re glad to hear you’re happy with the products 😊. We also appreciate your note about delivery times and will keep working to improve speed for our customers.
Bought a couple of sets for my wife and…
Bought a couple of sets for my wife and she loved them.
February 14, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Ian, that’s so lovely to hear — thank you for sharing! We’re thrilled your wife loved the sets 😊
We truly appreciate your support and hope to help you find more pieces she’ll love in the future!
Very nice items at great prices
Very nice items at great prices. Very happy.
February 16, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Tom, thank you so much for your kind words! We’re delighted to hear you’re happy with the items and the prices 😊
We truly appreciate your support!
BUYER BEWARE
BUYER BEWARE! Their products are marketed as high-quality, high satisfaction, but the product is cheap, very poor quality and the “metal“ fasteners broke the first time my wife attempted to put the product on. $70 down the drain
February 15, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Dustin,
We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the issues with the quality and the fasteners.
If you’d like us to review your case further or need assistance with a replacement or refund, please contact our customer service team with your order details, and we’ll do our best to help.
Thank you for sharing your feedback.
Products are cheaply made
Products are cheaply made, not how they appear in advertisement, oversized and overpriced. Do not waste your money
I've been in contact with Customer service team and they have not been helpful. Offered to resend me my order, or return. However, you are required to pay the shipping costs, and any potential customs charges. It will cost almost as much as the items to return it and no guarantee they'll actually refund you.
February 15, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Tina,
We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize if the products did not meet your expectations in quality, fit, or value.
If you’d like us to review your case further or need assistance with your order, please contact our customer service team with your order details, and we’ll be happy to help.
Thank you for your feedback.
Even better in real life - you won't be disappointed!
The photos of the outfits are enticing, but the fit and feel in real life back it up. Ordered an outfit for my wife and not only did she look sexy as hell, she said it was comfortable too and she could wear it all day.. Will be ordering more for sure!
February 14, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Jeffrey, thank you so much for your amazing review! We’re thrilled to hear that the outfit lived up to the photos and that your wife both looked and felt incredible in it 😊
Comfort and confidence are exactly what we aim for, so it means a lot to hear she could wear it all day and feel great. We truly appreciate your support and look forward to your next order!
Delivery was slightly delayed
Delivery was slightly delayed, but support replied within a day when I reached out.
February 16, 2026
Reply from Sophie & Olivia Lingerie
Hi Sarah,
Thank you for your feedback! We’re glad our support team was able to respond quickly and assist you 😊. We appreciate your patience with the slight delay and your support!
Perfect fit surprise
I hesitated before ordering the magda set because sizing usually stresses me out. Glad I went for it though it fits better then I expected and feels secure without being tight.
February 2, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Emma, thank you for your lovely review! We’re so glad the Magda set fit perfectly and feels secure without being tight 😊. It’s great to hear it exceeded your expectations!
Omggg!! So so happy and feeling sexy…
Omggg!!! Ordered this as a surprise for my bae- size chart was perfect, quality is amazing and the item was just as described/pictured.
The price was amazing and I will be ordering again- 💯!! So happy
February 14, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Amanda,
We absolutely love this energy — thank you so much!! 🥰 We’re thrilled to hear the size chart was spot on, the quality met your expectations, and that everything arrived just as pictured.
It makes us so happy to know you’re pleased with your surprise purchase 💯 We can’t wait to have you shop with us again! ✨
The noa slip dress is one of those easy…
The noa slip dress is one of those easy pieces that just works. It sits nicely on the body and feels light, not clingy or annoying.
January 23, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Thank you for your lovely review, Nia! We’re so happy to hear that the Noa slip dress feels light, comfortable, and easy to wear — exactly how it’s meant to be 😊
We truly appreciate you taking the time to share your experience!
I received good service, but I found the....
I received good service, but I found the information a bit lacking and had to ask for it myself. I was worried they might have made a mistake, and I would rather call customer service by phone than chat.
February 13, 2026
Reply from Sophie & Olivia Lingerie
Hi Ria,
Thank you for your feedback! We’re glad to hear you received good service 😊. We appreciate your suggestion about providing clearer information and understand that some customers prefer phone support — we’ll keep this in mind to improve our service.
Poor communication, poor quality
Ordered an item took 10 years to arrive. It arrives and its way to small. Doesn't really look like the photos. Contacted them for returns address and refund asked for pictures which I done straight away. Then all of sudden no contact for a few days now. Emails had immediate response up until the photos were sent..
February 10, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Kieren,
We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the delays, sizing issues, and lack of communication after you sent the photos.
If you’d like us to review your case further, please contact our customer service team again with your order details, and we’ll do our best to assist you promptly.
Thank you for bringing this to our attention.
Tried the hosiery and was surprised it…
Tried the hosiery and was surprised it didn’t roll down or dig in. Simple item but makes a big difference.
January 9, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Ivy, thank you for your feedback! We’re so glad to hear the hosiery stayed in place and was comfortable 😊. Sometimes it’s the simple items that make the biggest difference!
I would never purchase from this company again
I would never purchase from this company again. The fabrics are cheap. The sizing is terrible. I weigh 107 pounds and I am very fit.
You have to pay for returns, which ship to Asia. It would cost too much to return.
So disappointing
February 12, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Sabrina,
We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for any issues with the fabric, sizing, and return process.
If you’d like us to review your case further or need assistance with your order, please contact our customer service team with your order details, and we’ll be happy to help.
Thank you for your feedback.
Can’t comment on the quality of the…
Can’t comment on the quality of the garments because I still haven’t received my order but if it’s anything like their customer service I’d expect it to be rubbish. Don’t buy from this website
Update , I still haven’t received this delivery & zero help from their customer service team, it’s clearly a scam website
February 11, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Dan,
We’re very sorry to hear about your frustration. We hope you’ll give our items a chance once they arrive and that you’ll be happy with the quality.
If you have any questions or need assistance with your order in the meantime, please contact our customer service team — we’re happy to help.
Thank you for your feedback.
Would not recommend!!
Items received are nothing like the website images. Items arrived after 2 weeks from order and didn’t fit so have to be returned. This is the frustrating issue as not so simple. You have to contact the supplier and they ask many irrelevant questions before providing instructions for returns. Very time consuming. Vendor has replied with all returns shall be at customer own cost €20 back to China and subject to T&Cs. Use your own judgement but I suspect this is designed to be more effort than it’s worth. Would not recommend this company on any aspect of my shopping experience!
February 10, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the issues with fit, returns, and the time it took to get instructions.
As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further or need assistance with the return, please contact our customer service team with your order details, and we’ll be happy to help.
Thank you for sharing your feedback.
Please be aware
Thank you for reaching out to us.
We completely understand that you’d like to cancel your order, and we truly tried our best to accommodate your request.
We tried canceling your order, but the system no longer allowed us to proceed as cancellations are only possible within 15 minutes of placing an order. After this window, our system automatically begins processing — the payment is transferred to our supplier, and preparation starts immediately. Because of this, we’re unable to cancel once the order has entered processing.
February 11, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Marcin,
We completely understand your frustration and sincerely apologize that your cancellation couldn’t be processed. Our system only allows cancellations within 15 minutes of placing an order, after which processing begins automatically. We truly tried our best to accommodate your request and appreciate your understanding.
Thank you for your feedback.
Very poor quality
Very poor quality. Recently ordered a product, took a long time to arrive, very expensive to see its 100pc polyester, poor quality and poor fit. Definitely not worth the £40ish spent.
February 10, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Nathan,
We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the issues with the quality, fit, and delivery time.
If you’d like us to review your case further or need assistance with your order, please contact our customer service team with your order details, and we’ll be happy to help.
Thank you for your feedback.
Chinese website operating under the guise of being a respectable UK site
This is a Chinese website operating under an English name to deceive people into thinking that they are ordering from a bona fide UK website.
Husband ordered gifts for me from the website as they make their products seem attractive and good quality. However, they are of poor quality. Return is at recipient's considerable expense to a warehouse in CHINA. Address given for return is not accepted by the UK's custom website as being valid! STEER CLEAR FROM THIS COMPANY!
January 11, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Bonnie,
We’re very sorry to hear about your experience and completely understand your frustration. We want to clarify that Sophie & Olivia Lingerie operates fully online and ships internationally, and we never advertise being based in any specific country.
As per our policy, a full refund can be issued once the item is returned. If you’d like us to review your case further, please contact our customer service team with your order details, and we’ll be happy to assist you.
Thank you for sharing your feedback.
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