I received good service, but I found the information a bit lacking and had to ask for it myself. I was worried they might have made a mistake, and I would rather call customer service by phone than ch... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Was really disappointed to begin with when I realised the items were being shipped direct from the far East and it seemed the whole website, ‘about us’ etc was maybe not what it seemed. The delive... See more
Company replied
I hesitated before ordering the magda set because sizing usually stresses me out. Glad I went for it though it fits better then I expected and feels secure without being tight.
Company replied
Absolutely fraud. Never picks up their phone, always responds at 3am and next business day, definitely some fake address they have at Wyoming, sourcing from China. Pressured me multiple times to accep... See more
Company details
Written by the company
We’re on a mission to redefine confidence through comfort. We design intimiates that blend sensuality with softness, empowering women to feel confident, supported, and effortlessly themselves, from morning to midnight.
Contact info
3.1
Average
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lingerie did not look the same as…
The lingerie did not look the same as the photos and is very cheaply made for the high prices charged. Also the times smelled very badly.
February 27, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Talia,
We’re very sorry to hear about your experience and understand how disappointing this must have been. This is certainly not the standard we aim to provide, and we regret that the product did not meet your expectations.
We’d like the opportunity to review your order and assist you further. Please contact our customer service team with your order details so we can address your concerns and work toward a resolution.
Do not waste your money. Awful quality
Do not waste your money. Quality is awful. They say fast shipping but it's 10 business days at it's quickest. I was hoping to surprise my fiancé for valentine's day with this for her. I'm that embarrassed by this that I do not want to show her or tell her.
On their website their trust pilot section looks fake compared to these reviews.
March 2, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Bradley,
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially for a special occasion. We take feedback like yours seriously and regret that the product and delivery did not meet your expectations.
Please note that Sophie & Olivia Lingerie operates fully online and ships internationally, and delivery times can vary depending on the destination country and local customs procedures.
We’d like the opportunity to review your order and assist further. Please contact our customer service team with your order details so we can work toward a resolution.
Beautiful but may need to size up
The lingerie arrived in good time and they were lovely quality. I ordered 2 sets. I am a 32DD so chose size Small for the bras as with both sets the largest cup size was 32D. The bottoms I went for Medium as I’m a curvy size 10.
The white set the bra fitted lovely but the bottom I should have sized up. I usually pick a size 12 bottom in briefs so they don’t dig in on my hips. The black set the bra, suspender belt and thigh garters fitted great and the briefs were worked as they had moveable straps (like a bra strap) so I could make them bigger.
I would size up in future though generally to be sure.
February 25, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
Thank you for sharing your detailed feedback. We're glad to hear that you’re happy with the quality of the lingerie and that most pieces fit well. Your sizing insights are very helpful, and we appreciate you taking the time to share them for future shoppers. ☺️
Great Looking - Happy Wife
The clothing is very nice feeling and looks great on my wife. I believe the fit is pretty good as well or at least she has not complained. My only comment to others wanting to purchase from here is be patient. The order took almost 3 weeks to arrive, so if you are a good planner this is a great option. If not, don't say I didn't warn you. I would most defiantly order again.
March 1, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Craig,
Thank you for your kind review. We're delighted to hear that the items look great and fit well. We appreciate your note about delivery times, and it’s wonderful to know that you would order from us again. ☺️
Poor quality
Ordered two pieces. Bought the Julia bondage harness. Absolute rubbish cheap finish. Also must be made for midgets. 165cm tall and it just got below the breast line. Also bought white silk nightie Fabric was fine but fit around breasts is weird and will require alteration.
February 28, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand your frustration. We regret that the items did not fit as expected and that the finishes did not meet your expectations.
We’d like the opportunity to review your order and assist you further. Please contact our customer service team with your order details so we can address your concerns and work toward a resolution.
Bad sizing, inferior quality, nightmare to return.
I ordered a couple of items which in no way were reflective of the size I ordered. I'm a size 14 and the bust cups were tiny, and the quality wasn't up to much either.
The order took over 3 weeks to deliver (from China) but returning the items has been a nightmare. Over £20 in courier costs and I still do not have a refund.
Avoid.
January 23, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must have been. We regret that the sizing, quality, and delivery did not meet your expectations.
As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further or need assistance with the return process, please contact our customer service team with your order details, and we’ll be happy to help.
Stay clear
Stay clear. China drop shipper.
Sizes are awful, Quality Awful and arrived ripped. The customer service is absolutely horrendous. Stay clear
January 20, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must have been. At Sophie & Olivia Lingerie, we operate fully online and ship internationally, and we do not advertise being based in any specific country.
We’d like the opportunity to review your order and see how we can assist you further. Please reach out to our customer service team directly with your order details so we can address your concerns and work toward a resolution.
Thank you for bringing this to our attention.
I can’t wait for her to wear it again…
I can’t wait for her to wear it again please send me coupons so I can afford more lol
February 20, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Jarett,
Thank you for your kind review. We're delighted to hear that you’re enjoying your purchases! While we don’t send coupons automatically, we encourage you to sign up for our newsletter on the website to receive updates on special offers and promotions.
We truly appreciate your support. ☺️
The Sophie & Olivia Team assisted me…
The Sophie & Olivia Team assisted me with phenomenal customer service. Thank you very much, as this made my shopping a much better experience!!
February 25, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Steve,
Thank you for your wonderful review. We're thrilled to hear that our team was able to provide you with excellent customer service and make your shopping experience a positive one. Your kind words mean a lot to us. ☺️
The Joyce 4 piece set is AMAZING- the…
The Joyce 4 piece set is AMAZING- the freedom of choosing different top and bottom sizes is a game changer! I couldn’t be happier with my purchase. Will be a frequent purchaser.
February 24, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
Thank you for your fantastic review. We're thrilled to hear that you love the Joyce 4-Piece Set and that the mix-and-match sizing worked so well for you. We truly appreciate your support and look forward to having you shop with us again. ☺️
The lingerie is very cheaply made and…
The lingerie is very cheaply made and you can find the same products on alibaba.com for 5$. When delivered the items looked like they had been tried on before. The scam is they make you return the items to china. The service is horrible. Stay away from this company it’s a ripoff.
Truly don’t waste your money, buy from a credible company.
February 4, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand your frustration. We want to clarify that Sophie & Olivia Lingerie is not associated with Alibaba or any other third-party platforms, and we operate fully online, shipping internationally from our own fulfillment process.
We’d like the opportunity to review your order and assist you directly. Please reach out to our customer service team with your order details so we can address your concerns and work toward a resolution.
Thank you for bringing this to our attention.
I would give a minus star if I could
I would give a minus star if I could. Don't be mislead into spending your money. The products are made in China and are of very poor quality, there are no sizes so it is very likely that they will not fit, the fabric is mostly polyester (95%) and the sewing is grotesque.
The return policy is not obvious and they make you pay further €20 to return the goods to China even though they send it from an UK address. They also keep asking for pictures of the goods, of labels and sizing when there are none of them at all, so cheap that the product is. This is a nightmare of an experience.
Do not be mislead by the look of pictures and the website.
February 14, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Luciana,
We’re very sorry to hear about your experience and understand how frustrating this must have been. We take feedback like yours very seriously and appreciate you sharing the details.
As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further, please contact our customer service team with your order details, and we’ll be happy to assist you.
Thank you for bringing this to our attention.
Satisfied customer
Recieved my sets today and im really happy with the sizes and quality, will order again
February 23, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Ms Deborah,
Thank you for your wonderful review. We're delighted to hear that you’re happy with the sizes and quality of your sets, and we look forward to welcoming you back for your next order. ☺️
Love it. Took too long to get it
Took too long to get item. Love the item.
February 20, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Bob,
Thank you for your feedback. We're glad to hear that you love your item, and we appreciate your patience regarding the delivery time. Your support means a lot to us. ☺️
Nice quality
Nice quality. Good fit. Makes me feel very sexy. Down side having to fight my husband off every time I wear it. Not really down side xx
February 18, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Malcolm,
Thank you for your fun and kind review. We're thrilled to hear that you love the fit and quality, and that it makes you feel confident. Your feedback truly made us smile! ☺️
First time I have purchased and it…
First time I have purchased and it won't be the last. Amazing quality, comfort and sexy!!!
February 16, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Claire,
Thank you for your fantastic review. We're thrilled to hear that you love the quality, comfort, and style of your purchase. We look forward to welcoming you back for your next order! ☺️
The sense of urgency and incredible…
The sense of urgency and incredible customer service made my shopping experience one of the best I can’t wait to recommend to my friends more importantly get my items ❤️
February 19, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Ashley,
Thank you for your wonderful review. We're delighted to hear that our customer service made your shopping experience so positive. We truly appreciate your support and look forward to helping you with your future orders. ❤️
Very happy with my purchase, I would definitely buy again
I received part of order today & I’m very happy with it! There’s one thing I would have gone up a size in but it’ll still work. Everything feels & looks very nice
February 19, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Danielle,
Thank you for your kind review. We're glad to hear that you’re happy with your purchase and that everything feels and looks great. We appreciate your feedback and look forward to welcoming you back for your next order. ❤️
Cheap product at high price - don’t buy
For the price charged, the quality of the material is very poor. It’s really very cheap product being sold at high-end prices. With just slight pressure, the strap holes stretch and almost tear. This is far from genuine leather.
The image gives the impression of wide, sturdy straps. In reality, they are narrow and fragile.
In addition, the straps are rough and very edgy, making them uncomfortable.
A product that should be sold at an entry level price. Chinese quality.
February 5, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Tom,
We’re very sorry to hear that your experience with the product did not meet your expectations. We understand how disappointing it must have been to receive an item that felt uncomfortable and did not match the description.
We’d like the opportunity to review your order and assist you further. Please contact our customer service team with your order details so we can address your concerns and work toward a resolution.
Thank you for bringing this to our attention.
Terrible experience
Terrible experience. Website says 48 hour tracked Royal Mail delivery, so
I placed an order and it’s now 10 days later and still no delivery.
After speaking to the Sophie and Olivia to find out about my order, I learn it’s coming from god knows where on a plane first.
The whole thing is a scam in my opinion.
Avoid like the plague
February 9, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this delay must have been. We want to assure you that Sophie & Olivia Lingerie is not a scam, and we take all orders and deliveries seriously.
Please note that since we ship worldwide, delivery times and shipping conditions depend on the destination country and local customs regulations. International shipments may experience delays due to customs clearance and may be subject to customs duties or fees imposed by the carrier or local authorities.
If you’d like us to review your order status directly, please contact our customer service team with your order details, and we’ll be happy to assist.
Thank you for bringing this to our attention.
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