Sophie & Olivia Lingerie Reviews 

An unexpected good quality for a very reasonable price! Beautiful!
Just its written one size sounds like fit anyone! Actually it's just for slim bodies!

I had a disappointing experience with Sophie & Olivia Lingerie.

My order arrived with a broken clasp, incorrect sizing, and overall quality that did not match what was advertised or expected for the price. The materials and finish felt cheap and not in line with how the brand is presented online.

I contacted support within a week of delivery and was offered a replacement for one of the items. However, due to delayed responses and confusion in their system (which they acknowledged), the process dragged out.

By the time I followed up again to proceed, I was told the 30-day return window had passed — and they refused to honour the earlier replacement offer or provide any resolution.

I was also informed that any return would need to be shipped internationally (in my case, back to China) at my own expense, which was not made clear upfront.

So despite reporting a faulty item early, I was left with no refund, no replacement, and no accountability.

Based on my experience:
• Product quality did not match expectations
• Sizing was inconsistent
• Materials felt cheap and poorly made
• Customer service was slow and disjointed
• Promises made earlier were not honoured
• Returns require international shipping at your own cost back to China.

I would not recommend purchasing from this brand.

I gifted a set for the holidays and needed to return them. Shame on me (?) for not reading the reviews nor the return policy. I was asked to photograph all of the pieces first and submit, then once approved to ship them back to china and provide my receipt (photo), tracking number and customs number (this was Jan 20th) then was told by support to send photos of the package and ONCE confirmed receipt in china they would issue my refund (less shipping and handling = 20% of the order cost)… if you’ve ever shipped to china once the item is through customs you lose tracking. So here we are 3 months after leaving the post office and i still have not received my refund. DO NOT BUY FROM THIS COMPANY

I bought 2 sets of lingerie from this company… I wish I had searched on here for reviews first. The lingerie is poorly made, low quality materials. The bra cups are nothing like their stated sizes. The entire purchase cost me over £80. When I requested a refund they emailed me small print about how I would have to send it back to China at my own cost (which would have been about £30+!) and they would only return a small amount of the price. I felt entirely scammed and am left with unwearable items. AVOID. DO NOT BUY !!

Great product. Nice fit

Husband ordered the lingerie in incorrect sizes as Christmas present. I emailed within 30 days to request a return. They emailed back and said keep the items and pay $7.50 AUD per item they would then send new ones in the right sizes. I sent a list of styles and sizes but each time I emailed, I got a delayed response that the stock was no longer available. This went on over several emails. I’d choose a new style and that wouldn’t become available. Tired of the back and forth I asked for the refund I originally requested, but I am no longer receiving responses.

Beautiful products at great prices, but it was the customer service that got me: when they give more than you expect, it’s a job done right!

The staff are so helpful!
Judelle was amazing and changed our items with no fuss as they were too big for my gf!

Excellent service 😊

Very poorly made. Inconsistent sizing. I followed the sizing guide and bought 3 sets. On all 3 bras the band was too big and the cup was way too small. Very cheap material. The cups of the bras are not rounded. The best way to describe them as awkward. I was spilling out on the top, sides, and bottom. Never experienced such a bad fit.

I have just received my order today and I am so upset and disappointed. The item is described as a corset style body suit and in reality it’s a piece of flimsy lace. And I paid £40 for that, the kind of thing you could pick up on a market stall for a tenner.
What a total waste. It was late being delivered which turns out to be a god send, if I had taken it on our anniversary break my partner would have been disappointed too.

Should have just stuck to Ann Summers

Love the quality, arrived quickly- can’t wait to wear!!

The sizing is a bit strange but got it right first time. Great comms throughout and postage was very swift. The quality was very good and my partner was well pleased. 10/10. Sadly though i didn't recieve my mystery gift :-(

Beautiful underwear and fits great, very good price too only downside the long wait for it to arrive

After reading all the bad reviews, after I had placed the order I was a bit sceptical.

BUT the items arrived, and the only thing I would say is that it does take a while to arrive, so please don't order if you want the items to arrive in the coming week.

The set itself was comfortable, as I had worn this out for dinner under a very fitted dress. The material was nice and soft and did not smell as others have stated.

It's yet to go through a wash so I can't comment on any further on the material and whether it may fall apart.

I ordered a size after viewing the sizing guide and all items fitted me.

Horrible cheap quality for the price shame on you!!. Had to go through PayPal for a dispute and refund. Shipped item back to CHINA. via UPS. FYI ($20) To ship back with tracking.

Sophia & Olivia. Please shut down your store as the price doesn't match the quality of item. People please go and spend your money in (VICTORIA SECRETS)

Fab service and great product would buy again

DO NOT ORDER FROM THIS COMPANY.

The quality of the items is extremely poor and nowhere near what is shown in the photos or described in the listing. The fabric feels very cheap and the overall finish is terrible. After receiving the order, it was immediately clear that the products were not as advertised.

What makes this even worse is their customer service. When I contacted them about the issue, they refused to offer a reasonable solution. The only option they gave was to return the items to China at my own expense. The international shipping cost is higher than the value of the order itself, which makes a return completely impractical.

If you look through other reviews, you’ll see many people reporting the same issues with quality. Unfortunately, the company has shown no real interest in resolving the problem.

I would strongly recommend avoiding this seller unless you are prepared to lose your money.

Delivery - slow, fit - terrible, quality - appalling for the cost.

Unbranded products arrived late, the sizing was all over the place and the quality and materials used not befitting of goods a quarter of the cost. The scam is through false advertising they now have my cash and make it so hard and expensive to return that they basically can't lose.

One set was DEFINITELY better quality than the other set. One piece of the lesser quality set did arrive broken. I was able to repair said pieces in house. But the fact remains.

Wife said she’s never felt better in the nicer set. I don’t recall the names.

If I could give them ZERO star I would!!!
After more than 3 weeks from the day I placed my order, I receive a very mediocre package containing only HALF of what I ordered, let alone it did not have any "mystery gift" in it, what they brag about on their website. The items didn't even have a size or brand tag! The fabric is cheap, the sizing is incorrect and I don't even know if they have sent me the correct size that I have ordered. They charged me 7 CAD for shipping insurance (what the hell) only to send me my order late and incomplete!
I felt like I fell for a scam by shopping from this website. I'm just so mad and disappointed with everything about this experience.
Cherry on top, I saw a set on Walmart Canada exactly like they sell on their website for 1/7 of the price! OMG