I received good service, but I found the information a bit lacking and had to ask for it myself. I was worried they might have made a mistake, and I would rather call customer service by phone than ch... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was really disappointed to begin with when I realised the items were being shipped direct from the far East and it seemed the whole website, ‘about us’ etc was maybe not what it seemed. The delive... See more
Company replied
I hesitated before ordering the magda set because sizing usually stresses me out. Glad I went for it though it fits better then I expected and feels secure without being tight.
Company replied
Absolutely fraud. Never picks up their phone, always responds at 3am and next business day, definitely some fake address they have at Wyoming, sourcing from China. Pressured me multiple times to accep... See more
Company details
Written by the company
We’re on a mission to redefine confidence through comfort. We design intimiates that blend sensuality with softness, empowering women to feel confident, supported, and effortlessly themselves, from morning to midnight.
Contact info
3.1
Average
290 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
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Very nice
Very nice, beautiful and sexy. Take one size bigger than normally.
/Joanna
April 15, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Joanna,
Thank you for your review. We’re glad to hear that you’re happy with your items and appreciate your helpful feedback regarding sizing. ☺️
Would not use again
The website looks promising, but the quality of the fabrics is poor, sizing is terrible, and the refund process took over 4 months and was incredibly stressful. Do not use.
April 21, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Hannah,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the standard we aim to provide.
If you’re open to it, we would appreciate the opportunity to review your case further. Please contact our customer support team with your order details so we can look into this and see how we may assist.
Beautiful lingerie which felt great and…
Beautiful lingerie which felt great and I loved how I could adjust it to fit me better as i’m quite a thin lady so always find lingerie too loose even when they state they are a small fit. With the adjustments you had it made it look and feel very sexy. Great quality as well.
April 17, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Rell,
Thank you for your lovely review. We’re delighted to hear that you found the lingerie comfortable, flattering, and easy to adjust for a better fit. It’s great to know you’re happy with the quality as well. ☺️
Perfect Look
Perfect Look! I'm so pleased with the sets I bought - they fit perfectly, look exactly as displayed on the website, and shipping did not take too long. The quality seems great as well.
April 16, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Thank you so much for the fantastic review! We're thrilled to hear the sets fit perfectly, matched our photos spot-on, and arrived quickly. Your satisfaction means the world to us—hope you love wearing them! 😊
Elegant luxury
The piece I received was even better and more luxurious than I expected. It fits perfectly and makes me feel elegant and beautiful.
March 31, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Thank you for your lovely review. We're delighted to hear that your item exceeded your expectations and that it makes you feel elegant and beautiful.
We truly appreciate your support. ❤️
Ignore your emails so they can steal you money
I placed an order which I immediately wanted to refund after seeing these reviews. The order did not ship yet and therefore I still could cancel my order and get a refund. After sending two emails to their support team, I was shocked to see they shipped my order despite my emails. The audacity of this team to then reply to me after I emailed them multiple times, showing that they do in-fact see your emails, they just choose to ignore you so that they can steal your money. They definitely uphold these horrible standards this review page has showcased them to have. This team should be embarrassed for the horrid business they have developed. I can only hope they have the human decency to admit to their flaws, retract the order, and refund me.
April 7, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand your frustration. Please note that once an order has been processed, it may be dispatched shortly after, which can overlap with incoming emails to our support team.
We want to assure you that we do not ignore customer messages, and we always aim to respond and assist as quickly as possible. We regret any inconvenience this timing may have caused.
If you’re open to it, please reach out to our customer support team with your order details so we can review your case and see how we may assist.
This lingerie is very comfortable and…
This lingerie is very comfortable and exactly how described. I received everything I ordered and shipping arrived on time as well. I would definitely recommend and I plan on ordering more in the future.
March 31, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Thank you for your wonderful review. We're delighted to hear that your items were comfortable, as described, and that everything arrived on time.
We truly appreciate your recommendation and look forward to having you shop with us again.☺️
Reply from Sophie & Olivia Lingerie
Thank you for your review. We're so happy to hear that you had an amazing experience.
Better than expected
Was really disappointed to begin with when I realised the items were being shipped direct from the far East and it seemed the whole website, ‘about us’ etc was maybe not what it seemed. The delivery took nearly 3 weeks which caused an issue as I had bought this as a present for my partners birthday, which tye lengthy post missed!
Pleasantly surprised when she opened the package. Looks great, fits her well and seems to be well made.
If you can cope with the lengthy postage then all good
March 27, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Thank you for sharing your experience. We’re sorry to hear that the delivery time caused inconvenience, especially as it was for a special occasion.
That said, we’re very glad to hear that the item fit well and that you were happy with the quality once it arrived. We truly appreciate your balanced feedback and your support.
Never received item
I ordered the Magda Lingerie Set in black with a free surprise gift. I received two thongs from the Magda Lingerie Set, but never received the top. The top and bottoms were stated as included in the set. Very disappointing to not receive what I was charged and paid for.
February 28, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
We’re very sorry to hear that your order arrived incomplete. We completely understand how disappointing this must be.
Please reach out to our customer support team with your order number so we can review this for you and arrange a resolution as quickly as possible.
Rubbish quality
Rubbish quality.
Would not buy from this company again
March 26, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
We’re very sorry to hear that your order did not meet your expectations. This is not the experience we want for our customers.
If you’re open to it, please reach out to our customer support team with your order details so we can review your case and see how we may assist. ☺️
Scum, scum, scum.
As I stated in my previous review for this "company", they are scum. Firstly, I do insist they add items like washing bags automatically, so you have to be very careful to untick unwanted items in your final cart and untick delivery insurance, which was £4 (or don't, up to you). Secondly, I have finally received the so-called lingerie. Well, what can I say...:)) It is cheaply made sh... I strongly don't recommend it. Thirdly, I googled the return address they have provided. This is what Google said: "This address is widely associated with numerous online shopping scams and fraudulent "return" requests, predominantly for low-quality products sold via social media ads. Victims report receiving items that do not match descriptions, followed by high-cost return shipping requirements", "The address is used by multiple fake online stores, often posing as Western companies but operating from China", "Many users report that returning items to this address is costly and often leads to no refund, as the package may not be accepted or is held in customs", "If you have been provided this address for a return, contact your payment provider (PayPal, credit card company) immediately for a dispute or chargeback instead of returning the item." So, make your conclusions, guys.
March 25, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and the concerns you’ve raised. We understand your frustration and take feedback like this seriously.
We want to clarify that items are not automatically added to a customer’s cart—any additional products or options must be selected before completing the purchase.
Regarding returns, our team provides the necessary instructions and processes refunds once returned items are received. We regret that this process has caused dissatisfaction in your case.
If you’re open to it, please contact our customer support team with your order details so we can review your case further and see how we may assist.
Long delivery and poor quality
Long delivery and poor quality, returns process is unrealistic
March 25, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
We’re very sorry to hear that your experience did not meet your expectations. We understand your concerns regarding delivery time, product quality, and the returns process.
Our team is always here to assist and review any concerns in detail. If you’re open to it, please contact our customer support team with your order information so we can look into your case and see how we may help.
Great gift
Delivery, fast service, quality of products and fits very well
March 11, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Mario,
Thank you for your review. We're delighted to hear that your order arrived quickly, fits well, and that you’re happy with the quality. ❤️
Reply from Sophie & Olivia Lingerie
Hi Joe,
Thank you for your kind review. We're thrilled to hear that you’re happy with the fit, feel, and quality of your items. ❤️
The quality is really poor.sizes are really bad, customer service is good however that doesn't cover the delivery and extra pay for return which is in China and cost nearly 25%of the product I bought.
The quality is really poor.sizes are nothing to do with
March 9, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear that your order did not meet your expectations. We understand your frustration regarding sizing and the return process. While our team always aims to provide helpful support, we regret that this experience has caused inconvenience.
If you’re open to it, please contact our customer support team with your order details so we can review your case and see how we may assist further. ☺️
Okay, from china, but will do!
Ok, so it is from china, not very obvious until you get the shipping details and see the products. Probably a bit expensive for the quality but what i got is ok! Perfectly fine for a bit of smutty bedroom wear. Will it last and wash well? probably not, but fine for what i was after.
March 20, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Sophie,
Thank you for sharing your feedback. We’re glad to hear that your items met your expectations for what you were looking for. We appreciate your honest thoughts and hope you continue to enjoy your purchase. ❤️
Paid over 100 for items that primark…
Paid over £100 for items, primark has better quality.
All went in the bin
Its a scam, comes from China. The products didnt look like the items I brought. Like bra no wire and ripped as took out bag. Never will I buy again save your money.
Dont know what you expect to do with my order as all went in the bin
March 20, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Sarah,
We’re very sorry to hear that your order did not meet your expectations. This is certainly not the experience we want our customers to have.
If you’re open to it, our customer support team would like to review your order and see if there’s a way we can assist. Please reach out to them with your order details so we can look into this for you. ❤️
NO RETURNS - Unless you live in China...
The images on line look great, but not at all up to my expectations. So I initiated the "Return" process. Return is in quotes as the process is ridiculous. They gave me a return address in China, and made sure I knew that there would likely be custom fees too. So my $65 dollar order would be $95 to return. Never again. Avoid them and stick with Victoria.
March 19, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand your frustration with the return process. This is certainly not the outcome we want for our customers.
Our team is always happy to review orders and provide support where possible. If you’d like, please contact our customer support team with your order details so we can look into your case and see how we may assist.
Sizing and Shipping issues
Sizing is very inconsistent. While I won't return the items due to the hassle of it. I only like 2 of the 3 items ordered. 1 is not the same as shown on the site and I will not be getting any use out of it.
I'm also not happy with the items taking almost 1 month to arrive. The courier company they use is awful and unresponsive. I eventually got what i ordered. But I discovered, that if I didn't get the order the company would not provide a refund and places responsibility of shipping issues on the courier company. The customer is not able to choose the shipping method. Transfering responsibility of order fullfillment feels like poor business pratice.
March 16, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Laura,
We’re very sorry to hear about the difficulties you experienced with sizing, shipping, and your order overall. We understand your frustration and regret that the delivery process caused such inconvenience.
Our team always aims to assist with order issues and provide solutions wherever possible. If you’d like, please reach out to our customer support team with your order details so we can review your case and see how we may help.
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