I received good service, but I found the information a bit lacking and had to ask for it myself. I was worried they might have made a mistake, and I would rather call customer service by phone than ch... See more
Company replied
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Review summary
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Was really disappointed to begin with when I realised the items were being shipped direct from the far East and it seemed the whole website, ‘about us’ etc was maybe not what it seemed. The delive... See more
Company replied
I hesitated before ordering the magda set because sizing usually stresses me out. Glad I went for it though it fits better then I expected and feels secure without being tight.
Company replied
Absolutely fraud. Never picks up their phone, always responds at 3am and next business day, definitely some fake address they have at Wyoming, sourcing from China. Pressured me multiple times to accep... See more
Company details
Written by the company
We’re on a mission to redefine confidence through comfort. We design intimiates that blend sensuality with softness, empowering women to feel confident, supported, and effortlessly themselves, from morning to midnight.
Contact info
3.1
Average
290 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
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If only I could give zero I would
If only I could give zero. Pictures look amazing but the product are awful and nothing like what you order. They say they come from Europe but in truth they come from China and the fitting is appalling and the quality abysmal. When you want to return it you have to send it back to China and they want to charge you £50 customs fee. Absolutely 100% avoid this company.
April 1, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the fit, quality, and return process.
We would like to clarify that we do not claim our products are shipped from Europe, and return instructions are provided in accordance with our policy. We regret that the items were not suitable for you and that the process caused disappointment.
If you’re open to it, please contact our customer support team with your order details so we can review your concerns further and see how we may assist.
The product was very nice
The product was very nice, but it took a little more than two weeks to receive it
May 21, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Vance,
Thank you for your feedback. We're glad to hear that you were happy with the product. We also appreciate your patience regarding the delivery time and understand the wait was longer than expected. Your feedback is valuable to us as we continue working to improve our shipping experience. ☺️
I still like the brand and customer…
I still like the brand and customer service was polite, but my first order experience was a bit stressful because one item went out of stock after purchase.
May 21, 2026
Reply from Sophie & Olivia Lingerie
Hi Kim,
Thank you for sharing your feedback. We’re glad to hear you still like the brand and found our customer service polite, though we’re sorry that your first order experience was stressful due to the item going out of stock after purchase. We understand how frustrating that can be.
We appreciate your patience and your honest comments. ❤️
There cheap products come from China…
There cheap products come from China which is not apparent anywhere. Returns need to go to China. I sent proof of posting and paid to return and funnily enough they say they have never received it and insist I should have paid even more for tracked returns to China! So no money back absolute waste.
February 4, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand your frustration regarding the return process.
Please understand that once a return is shipped, the transit and delivery are handled by the courier service. We are unable to process refunds for returns that have not yet arrived, which is why tracked shipping is strongly recommended for international returns.
We regret that this situation has caused disappointment and appreciate your feedback. If you have any updated tracking information, please contact our customer support team so we can continue reviewing your case.
Would not recommend.
Would not recommend.
Cheap products, poorly made.
Have to pay for your own returns (back to china) and if your parcel gets lost, they dont care. And unless you pay extra to cover for loss and protection on your return order, youre not covered.
Poor customer service, bad quality products. Made out like its a classy, high end website but its not, just another cheap Chinese brands, pushing out naff products
April 15, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the quality and return process.
Please understand that once a return parcel is shipped, the courier is responsible for the transit and delivery. This is why tracked and protected shipping options are strongly recommended for international returns. Refunds can only be processed once the returned parcel has been received.
We regret that this situation has caused disappointment and appreciate your feedback.
pretty set but honestly i expected the…
pretty set but honestly i expected the bra to hold me a bit better for the price. looked amazing tho just not as comfy as i hoped after few hours wearing it
April 14, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Noah,
Thank you for your honest feedback. We’re glad to hear that you loved the look of the set, though we’re sorry to hear that the comfort and support did not fully meet your expectations after extended wear.
We truly appreciate you sharing your experience with us. ☺️
Almost a scam
Basicly a scam: the cheapest Chinese made quality with enticing website and total overpricing. I did receive the products, but the quality is not comparable to even the cheapest stuff I could by from local low-range shops and that would cost 1/5 of these prices. Typical pseudo-company marketed in Facebook. Seems like this has been around with other names too (see here also: sophieolivia-boutique).
May 9, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the quality and value of the items received.
We would also like to clarify that we are a legitimate online business, and we take customer feedback seriously. We regret that the products were not suitable for you and appreciate you taking the time to share your thoughts.
Absolutely Useless
Package never arrived and customer service was awful. I had to work with my building manager to review the front door camera footage to prove that the package was never delivered, and it was incredibly difficult to communicate with their team (which...I think is just AI??). They have a great website, but I don't think this is actually a company. Also they have great reviews all over the website and it says they're rated 4.7 on Trust Pilot with hundreds and hundreds of reviews, but you can't click on them. The moment I looked them up here to leave a review, they show up as 2.8 stars. So. Yeah. Garbage all around, clearly.
May 6, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand your frustration regarding the delivery and communication process. This is certainly not the experience we want for our customers.
We would also like to clarify that we are a legitimate online business, and our customer support team works to assist all inquiries as quickly as possible. We regret that your experience did not reflect the level of service we aim to provide.
If you have not yet received a resolution, please contact our customer support team again with your order details so we can review your case further and assist you accordingly.
Substandard quality stitching
Substandard quality stitching, cut, & size all wrong. Cheap and ill fitting. Drop ship co. Do not order!
December 22, 2025
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear that your order did not meet your expectations. We understand your disappointment regarding the fit and quality of the items received.
Our team always aims to provide products that customers will enjoy, and we regret that this was not your experience. If you’re open to it, please contact our customer support team with your order details so we can review your concerns further.
Great quality
Great quality, style, look and feel, but deluvery a little slow but still ok
April 28, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Shane,
Thank you for your review. We're delighted to hear that you’re happy with the quality, style, and feel of your items. We appreciate your feedback on delivery time and will continue working to improve the experience. ☺️
Disappointing and would never buy from…
Disappointing and would never buy from the again. Worst service ever, bought a set for my wife. Arrived 3 weeks later, size was completely wrong and send it back to them. No response to my email or refund and it’s been 4 weeks since I send it back. Scam from China, don’t buy!
April 7, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand your frustration regarding the delay and lack of updates. This is certainly not the level of service we aim to provide.
If you have already returned the item, please contact our customer support team with your order details along with the tracking information and courier used so we can locate your return and assist you further.
We take concerns like this seriously and would appreciate the opportunity to review your case.
Ease of ordering and they quickly…
Ease of ordering and they quickly solved an inaccurate shipping address that was my fault. Very responsive customer service
April 23, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Roberto,
Thank you for your kind review. We’re glad to hear that the ordering process was smooth and that our customer service team was able to quickly assist with the shipping address. We truly appreciate your feedback. ☺️
I’m genuinely impressed
I’m genuinely impressed with this brand. The quality is exceptional, you can feel it right away in the fabric and the fit. Everything is thoughtfully designed, from the stitching to the details, and it feels both comfortable and luxurious at the same time.
What I love most is how well it fits the body, supportive, flattering, and still incredibly soft on the skin. It’s the kind of lingerie that makes you feel confident without compromising on comfort.
You can tell they really care about craftsmanship and materials. Definitely a brand I’ll keep coming back to.
April 24, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Mari,
Thank you for your wonderful review. We're truly delighted to hear how much you love the quality, fit, and comfort of your items. It means a lot to know that the craftsmanship and attention to detail stood out to you.
We really appreciate your support and look forward to welcoming you back again. ☺️
Reply from Sophie & Olivia Lingerie
Hi Mandy,
Thank you for your review. We’re glad to hear that you’re happy with the quality and craftsmanship of your item. ☺️
Great sales and beautiful garments.
Great sales and beautiful garments.
April 16, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Tina,
Thank you for your kind review. We’re delighted to hear that you’re happy with our products and sales experience. ☺️
Awful material, cheap looking dress
The dress arrived, communication was great! However I was extremely disappointed to receive such a cheap dress, fabric is very stiff, awful looking I wouldn’t never have paid more than $25 for it, it cost me $210.00 very bad!
April 11, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear that the item did not meet your expectations. We understand your disappointment and regret that this was your experience.
Our team is always here to assist with any concerns. If you’re open to it, please reach out to our customer support team with your order details so we can review your case and see how we may help.
Three out of the 4 items ordered fit…
Three out of the 4 items ordered fit nicely and were a quality material. Will definitely order from here again!
April 15, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Jason,
Thank you for your review. We’re glad to hear that most of your items fit well and that you’re happy with the quality. We truly appreciate your support and look forward to having you shop with us again. ☺️
Cheap products
Cheap products. Broke the first use. No refund or replacement. DON'T BUY!
April 22, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience. This is certainly not the quality or service we aim to provide.
If you haven’t already, please contact our customer support team with your order details so we can review your case and see how we may assist with a resolution.
Rubbish
Rubbish. The items don’t even match the pictures. What you get is a poor equivalent of an attempt to make similar to the pictures. My view- Chinese tat and poor copies.
At least try to copy the pictures omg!!! Do you really think some of us can’t notice detail???????
I have pictures to prove the difference. Diabolical. Scam artists…
April 1, 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Philippa,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the impression we want to leave.
We would appreciate the opportunity to review the photos you mentioned and take a closer look at your concerns. Please contact our customer support team with your order details so we can assist you further.
Awful awful
Awful awful
After 4 months waiting for a refund I still don’t have it … I’ll give up!
Poor customer service when you try …. and I do mean TRY to return, it’s so difficult to return as they make you post to China , then say they have not received it …. How convenient for them.
Do not recommend at all in fact I recommend you don’t use them.
September 6, 2025
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Nyree,
We’re very sorry to hear about the delay and understand how frustrating this situation must be. This is certainly not the experience we want for our customers.
Please note that refunds are processed once returned items are received. As international returns are handled by third-party couriers, there can sometimes be delays outside of our control.
If you haven’t already, please contact our customer support team with your order details, along with the tracking information and courier used, so we can review your case and assist you further.
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