Misleading Product and Prices
I ordered SophieStems’ Cheerful Sunlit bouquet in the deluxe size, and what was delivered was shockingly sparse and undersized compared with the deluxe arrangement pictured on their website. It did not appear comparable even to what I would expect from the standard size. I have photos of both the advertised bouquet and what was actually delivered, and the difference is significant.
I contacted SophieStems and explained that my concern was not about reasonable flower or color substitutions, it was about the overall size, fullness, and value of the arrangement being substantially different from what I purchased. Rather than replacing the arrangement or issuing a full refund, they cited their substitution policy and refunded only $34.82.
I responded that a substitution policy does not reasonably explain such a significant discrepancy and that this raises serious concerns for me about misleading advertising. I was also disappointed to discover that although SophieStems advertises “no delivery fee,” my order included a service fee of more than $20.
Between the bouquet received, the partial refund, the “no delivery fee” claim coupled with a sizable service fee, and the way my complaint was handled, I found the entire experience misleading and extremely disappointing. I will not order from Sophie Stems again.