Sophy Crown Flowers Reviews 

130
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very pleased with this company, always got good reviews from the people that have received flowers and it lasted for such a long time.

Rated 5 out of 5 stars

Very nice and fresh flowers, well packaged and both orders delivered by next morning and happy recipients - sure will look stunning when all bloomed. Also great customer service answered love chat... See more

Rated 1 out of 5 stars

Flowers came half dead on arrival. Contacted company about this issue, they took over a week to reply and basically told us it was our fault for ordering off them. Flower prices are high on valentines... See more

Company replied

Rated 5 out of 5 stars

The flowers where delivered on time and they where in in good condition as advertised.

4.4

Excellent

TrustScore 4.5 out of 5

130 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(130)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and reliable

The flowers were delivered on time. I particularly appreciated the photo of the delivered flowers. I was able to tell my parents to go out and get them.

March 9, 2024
Rated 1 out of 5 stars

Terrible flowers

Ordered flowers to be delivered yesterday did not arrive. Contacted company asked for order number no other reply than that .
Flowers delivered this morning to my mothers neighbour a day late and shocking bunch of flowers to say the least, nothing like the pictures she advertised flowers are wilted and no more than a €15/€20 bunch of flowers charged €49 plus €10 delivery charge for the absolute disgrace she sent out ,
Asked for a refund that they can be collected hence I asked for a refund the day she was meant to deliver them which she gave no reply, response was send a picture to be told there fresh flowers and the premium range,at €49 you would expect more than I received in better condition.
Terrible flowers Terrible customer service Advise NEVER buy from this company as you will pick up nicer in the shops .
Absolute Disgrace

March 9, 2024
Unprompted review
Sophy Crown Flowers logo

Reply from Sophy Crown Flowers

Thank you so much for the review Julie. We are very sorry for not meeting your expectations. We will reach out to you to sort this out.

Rated 1 out of 5 stars

Huge disappointment

Order #2841

1)I didn't received what I ordered.
2)Flowers are not fresh.
3)No one called to inform me that they do not have the flowers I bought. Bouquet was change without my knowledge.
4) Rather than nice surprise it was a huge 2disappointment.
That wasn't the first time for me using app to order flowers for my loved ones, but this time was definitely the worst. I did order the red roses, but the delivered flowers were pink and in a bad condition. Definitely not fresh. If they will last two days it would be a miracle. I wasn't inform about the change. Usually, when using different sites, I'm asked if I'm okay with the change. I do understand that the arrangement are different than the photo, but that never included different flowers.

I'm very disappointed. Definitely not recommended.

March 8, 2024
Sophy Crown Flowers logo

Reply from Sophy Crown Flowers

Hi Andrzej,
Thank you for sharing your experience. We apologize for not meeting your expectations. May we ask for your order number please, and we will sort it out? We look forward to your response.

Rated 5 out of 5 stars

“Excellent service

“Excellent service. I am an old age pensioner and slightly deaf. The assistant was very patient and helpful on the telephone. Flowers arrived today and photos sent to show how gorgeous they are. Many thanks.

February 14, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look