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SO Resi Reviews 

2,355
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 420 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, knowledgeable, and genuinely helpful staff, often going above and beyond. Exceptional customer service, clear communication, and personalized support are frequently highlighted. People found the overall service and user experience to be smooth, efficient, and stress-free, making complex processes manageable. Reviewers also commend quick response times, noting they were kept well-informed at every stage. However, some customers noted challenges with process clarity and efficiency, describing them as slow or unclear. Others mentioned poor communication and inconsistent responses, making straightforward answers difficult to obtain.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the outstanding support and... See more

Service

Reviewers mention positive feedback about service, with many expressing happiness and satisfaction with the... See more

Response time

Consumers generally report positive experiences with response times, highlighting quick and helpful... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve had an amazing journey with So Resi, every step of the way so far has been a breeze and everyone we’ve had the pleasure of dealing with has made the process much less nerve wracking! Huge shout... See more

Company replied

Rated 5 out of 5 stars

Klaudia at SoResi went above and beyond to help us with what became a troublesome purchase. She was knowledgeable and very helpful in all aspects of the process . Her calm can do attitude made it ea... See more

Company replied

Rated 5 out of 5 stars

Purchasing through SO Resi was a positive experience. Piers was fantastic during the viewing and decision-making process—he’s very informative and makes the complex parts of home buying easy to unders... See more

Company replied

Rated 5 out of 5 stars

So Rest is an excellent housing association. I am impressed and very happy with them. Heidi from So Resi is not only a high end professional but she has also a human approach and understanding of i... See more

Company replied


Company details

  1. Housing Association

Written by the company

SO Resi is the brand for shared ownership homes by Metropolitan Thames Valley Housing that makes home ownership possible for more people. Find out how SO Resi can help you get on the ladder. Stay connected with us on socials! Find us on Instagram, YouTube and TikTok by searching @soresihomes


Contact info

Get £1000 towards legal fees!

Exclusive offer available on 4 bed homes at SO Resi Cambourne

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,355)

415 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing experience with Nikolay Yankov

I cannot recommend Nikolay Yankov enough, he is extremely professional, quick to respond and will go above and beyond for his clients. I would 100% work with Nikolay again in the future, it has been a pleasure.

February 18, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Shannon,
Thank you for your wonderful feedback! We’re thrilled to hear you had such a great experience with Nikolay. We truly appreciate your kind words and look forward to assisting you again in the future.
Kind regards,
So Resi Sales Hub Team

Rated 5 out of 5 stars

Klaudia Miara from resales progresion…

Klaudia Miara from resales progresion was assisting us with our sale, she was very helpful and available when needed, her support was great from beginning to the end, thank you for your great support!

January 30, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Good Morning,
Thank you for your lovely feedback! We're delighted to hear that Klaudia Miara was helpful and supportive throughout your sale. We'll be sure to share your kind words with her. We appreciate you choosing us!
Kind Regards,
So Resi Sales Hub Team

Rated 5 out of 5 stars

Sylvana Conroy was extremely helpful

Sylvana Conroy was extremely helpful, polite, efficient and supportive. She made the process manageable.

February 12, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Fenella

Thank you for taking the time to leave us a review and sharing your positive experience with SO Resi. It's great to hear how Sylvana has supported you throughout the process.

Kind Regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Excellent

I have been dealing with Heidi on the Progression Team and she has made the process remarkably easy, walking me through the process and keeping me updated, responding quickly to any questions that I had. Completion is set for Thursday and I am looking forward to getting the keys to my new place.

February 16, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Emma

Thank you for taking the time to leave us a review and sharing your positive experience with SO Resi. It's great to hear how Heidi has supported you throughout the process.

Kind Regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Amazing start to finish!

Anna at SO Resi was an absolute pleasure to work with! Getting into a house purchase as a young adult seemed like the most terrifying step we could take, but Anna made it smooth and exciting throughout! Big thanks for her enthusiasm and thorough explanations, it made the whole process a breeze :)
Also big thanks to the finance department for taking care of our checks even past office hours!!

February 13, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Sandra

Thank you for taking the time to leave us a review and sharing your positive experience with SO Resi. It's great to hear how Anna has supported you throughout the process.

Kind Regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Great service provided by great staff

Great service provided by great staff. I would definitely recommend SoResi to anyone.

February 16, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Kye

Thank you for taking the time to leave us a review and sharing your positive experience with SO Resi.

Kind Regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Heidi was incredibly helpful throughout…

Heidi was incredibly helpful throughout the entire process, really put us at ease through every step.

February 13, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi

Thank you for taking the time to leave us a review and sharing your positive experience with SO Resi. It's great to hear how Heidi has supported you throughout the process.

Kind Regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Roshan at SoResi has been great to work…

Roshan at SoResi has been great to work with so far during my shared ownership purchase. He’s been professional, responsive, and always willing to answer questions clearly and promptly. The process can feel overwhelming at times, but Roshan has made it much easier by keeping me informed and being approachable throughout. I’ve really appreciated his support.

January 30, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Prince

Thank you for taking the time to leave us a review and sharing your positive experience with SO Resi. It's great to hear how Roshan has supported you throughout the process.

Kind Regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

So Resi is amazing

So Resi is amazing, everyone I spoke with along the way was friendly and helpful, I never dealt with an estate agent that is so accommodating and caring.

I have to recognise especially Heidi who looked over our conveyancing side of things, despite the incredible difficulties with the solicitor we chose and several delays, she didn't give up on us and helped us smoothly change to a different solicitor and continue with the sale.

Overall, so far, So Resi seems like a very well organised agency focused on customer experience and satisfaction with a modern framework and stock of homes, this makes it more exciting for us to buy our first home.

February 13, 2026
Unprompted review
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Reply from SO Resi

Hi Nicola,

Thank you for taking the time to leave us a review and sharing your positive experience with SO Resi. It's great to hear how Heidi has supported you throughout the process.

Kind Regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Had the pleasure of working with Tracy…

Had the pleasure of working with Tracy twice and each time she has gone above and beyond to help with my house sale. Always keeping communication open and updates you every step of the way.

February 13, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Sophie

Thank you for taking the time to leave us a review and sharing your positive experience with SO Resi. It's great to hear how Tracy has supported you throughout the process.

Kind Regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

I have had a really positive experience…

I have had a really positive experience so far with SO Resi specially Weronika:)
As a first-time buyer, the process initially felt overwhelming, but the team has been supportive, responsive and clear throughout each stage. Communication has been timely, and whenever I had questions, they were answered professionally and patiently.
The guidance provided has made the shared ownership process feel much more manageable than I expected. It’s reassuring to feel supported during such an important step.
Thank you to the team for your help so far — I’m looking forward to completing soon.

February 12, 2026
Unprompted review
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Reply from SO Resi

Hi ST,

Thank you so much for your kind review. We’re really pleased to hear that your experience with SO Resi has been positive and that Weronika and the team have supported you throughout your first-time buyer journey.

It’s great to know you felt informed and reassured at each stage of the process.

We appreciate you taking the time to share your feedback and look forward to helping you reach completion soon.

Kind Regards,
The SO Resi Team

Rated 5 out of 5 stars

The metropolitan team has been great to work with

The metropolitan team has been extremely helpful is closing the deal with the seller. Klaudia from Metropolitan was available to help with enquiries and any other support required during the period of purchase

February 12, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Pooja,

Thank you so much for your kind review. We’re delighted to hear that the team were able to support you throughout your purchase.

Klaudia will be thrilled to know her assistance and prompt responses made a positive difference while progressing your sale.

Wishing you all the best in your new home.

Kind regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Recommend Shared Ownership!

Nikolay was great at providing updates and helping process the sale through as quickly and efficiently as possible! Shared ownership has been a great experience for me, I purchased my first property by myself, made some equity and it got me on the property ladder! Would recommend to anyone who wants to get on the property ladder as a solo buyer or a smaller household income

February 11, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Jessica,

Thank you so much for taking the time to share your experience and for recommending Shared Ownership. We’re delighted to hear that the process was smooth and that Nikolay kept you well informed throughout — we’ll be sure to pass on your kind feedback.

It’s wonderful to know that Shared Ownership helped you purchase your first home independently and build equity along the way. We’re proud to support buyers taking their first steps onto the property ladder.

Thank you again for your review and for choosing us. We wish you all the best in your new home.

Kind regards,

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Nottingham Review

Anna has been very supportive and informative throughout the process, keeping me updated along the way of next steps. She has responded quickly and worked with me throughout which has been much appreciated.

February 10, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Rachel,

Thank you for your lovely review! We’re delighted to hear that Anna kept you supported throughout the process. Your feedback means a lot to us, and we truly appreciate it!

Kind regards,
So Resi Sales Hub Team

Rated 5 out of 5 stars

Staircasing with SO Resi

Sylvana was very helpful with staircasing in our property. Her email's were clear and easy to understand. She kept us fully up to date at all times and was able to answer our questions. It made the process on staircasing simple. Highly recommended.

February 6, 2026
Unprompted review
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Reply from SO Resi

Hi Deborah,

Thank you for your wonderful feedback! We’re so pleased to hear that Sylvana made your staircasing process clear and simple. Her helpful communication and regular updates are exactly what we aim for. We really appreciate your recommendation!

Many thanks,
So Resi Sales Hub Team

Rated 5 out of 5 stars

Staircasing enquiry

I spoke with Roy today who was very helpful. He was patient while I made my enquiry. He explained the process and requirements for proceeding. Thank you.

February 10, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Bob,

Thank you for sharing your feedback! We’re really pleased to hear that Roy was patient, helpful, and able to clearly explain the process. We appreciate you taking the time to leave a review!

Many thanks,
So Resi Sales Hub Team

Rated 5 out of 5 stars

Staircases

I'd like to praise my collaboration with Roy. His quick and helpful email responses are a major plus

February 10, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Sylvester,

Thank you for your kind review! We’re glad to hear Roy’s quick and helpful responses made your experience a great one. We appreciate you taking the time to share your feedback!

So Resi Sales Hub Team

Rated 5 out of 5 stars

So Resi Old Kent Road

My experience in purchasing the property was remarkably smooth, largely due to the exceptional support I received. I would like to extend my heartfelt gratitude to Heidi, whose assistance was invaluable throughout the process. Her guidance and emotional support were crucial, and I truly believe that without her, my journey would not have been as successful.

January 31, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi,

Thank you so much for your wonderful review! We’re delighted to hear your purchase went smoothly and that Heidi’s support made such a positive difference. Your kind words mean a lot, and we’re grateful you took the time to share your experience.

Kind regards,
So Resi Sales Hub Team

Rated 5 out of 5 stars

I have recently sold my property with…

I have recently sold my property with so resi, to which I lived in my flat for 4 years, almost 5. Nikolay was my after sales consultant who had the whole process running smoothly for me to the point I did not need to make any contact with him as he had it all in hand and I did not need to chase for anything until the very end when my solicitor started asking for documents, but Nikolay was deservingly on annual leave and as this documents then turns into an enquiry that needed to be done as a matter of urgency Pa Manneh stepped in save the day and was able to assist where necessary and saw the the next part of the sale through smoothly and assisted me where possible to speak with my solicitor when I did not fully understand the process fully. I feel That Pa went to above and beyond for me to help the exchange take place for when it needed to.
Nikolay then came from leave and updated me promptly and between Nikolay and Pa they have great at working as a team to help me during this stressful time.

January 19, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Kirsty,

Thank you so much for taking the time to share your feedback.

Its great to hear that your experience selling your property with SO Resi was such a positive one. We're delighted that Nikolay supported you throughout your journey and kept everything running smoothly from the outset. We’re also incredibly pleased to hear that Pa was able to step in during a crucial moment and provide the urgent support you needed while Nikolay was away. Your comments reflect the dedication both Pa and Nikolay bring to their roles.

Thank you once again for your kind words, and we wish you all the very best in your new chapter.

Kind regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

11/10 service. Would use again

When I went into this I was very cautions of skeevy salesmen trying to sell me the moon. I was very pleased to see that Roshan was professional and quite realistic in his selling of the flat, and put a friendly face to an otherwise daunting task.

January 24, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Tom,

Thank you so much for your fantastic review.

We’re really pleased to hear that Roshan made the experience a positive one for you. Buying a home can feel daunting, and it’s great to know his professionalism, honesty, and friendly approach helped make the process feel comfortable and straightforward.

We’re delighted you’d choose us again, and we truly appreciate you taking the time to share your experience.

Thank you for choosing SO Resi.

Kind regards

SO Resi Sales Hub Team

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