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SO Resi Reviews 

2,355
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 420 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, knowledgeable, and genuinely helpful staff, often going above and beyond. Exceptional customer service, clear communication, and personalized support are frequently highlighted. People found the overall service and user experience to be smooth, efficient, and stress-free, making complex processes manageable. Reviewers also commend quick response times, noting they were kept well-informed at every stage. However, some customers noted challenges with process clarity and efficiency, describing them as slow or unclear. Others mentioned poor communication and inconsistent responses, making straightforward answers difficult to obtain.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the outstanding support and... See more

Service

Reviewers mention positive feedback about service, with many expressing happiness and satisfaction with the... See more

Response time

Consumers generally report positive experiences with response times, highlighting quick and helpful... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve had an amazing journey with So Resi, every step of the way so far has been a breeze and everyone we’ve had the pleasure of dealing with has made the process much less nerve wracking! Huge shout... See more

Company replied

Rated 5 out of 5 stars

Klaudia at SoResi went above and beyond to help us with what became a troublesome purchase. She was knowledgeable and very helpful in all aspects of the process . Her calm can do attitude made it ea... See more

Company replied

Rated 5 out of 5 stars

Purchasing through SO Resi was a positive experience. Piers was fantastic during the viewing and decision-making process—he’s very informative and makes the complex parts of home buying easy to unders... See more

Company replied

Rated 5 out of 5 stars

So Rest is an excellent housing association. I am impressed and very happy with them. Heidi from So Resi is not only a high end professional but she has also a human approach and understanding of i... See more

Company replied


Company details

  1. Housing Association

Written by the company

SO Resi is the brand for shared ownership homes by Metropolitan Thames Valley Housing that makes home ownership possible for more people. Find out how SO Resi can help you get on the ladder. Stay connected with us on socials! Find us on Instagram, YouTube and TikTok by searching @soresihomes


Contact info

Get £1000 towards legal fees!

Exclusive offer available on 4 bed homes at SO Resi Cambourne

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,355)

415 reviews in the last 12 months

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Rated 5 out of 5 stars

Anna Murray at Great Haddon has been…

Anna Murray at Great Haddon has been very supportive. She gave us the time we needed and was very obliging. She is a lovely person and happy to share your excitement with you. Anna is very easy to communicate with and always very professional. I would recommend speaking with Anna if you are considering shared ownership in this location

June 7, 2026
Unprompted review
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Reply from SO Resi

Hello Jenny

Thank you for your lovely feedback. We’re so pleased to hear Anna provided such a supportive and professional experience at Great Haddon. She’ll be delighted to know her communication and enthusiasm made such a positive impact.

We really appreciate your recommendation.

Kind regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Great customer service from Anna

Anna, senior sales consultant for the Great Haddon estate has been absolutely fabulous. Responds in a timely manner on email and has always picked up the phone when I've called with queries. Met Anna in person during an open day viewing at the show home and she was super friendly, very approachable and very efficient in all of her work she has done to help me secure a property within the shared ownership section of this estate. Would absolutely recommend Anna to anyone, cannot fault her.

May 30, 2026
Unprompted review
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Reply from SO Resi

Hi Jessica,

Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear how helpful and supportive Anna has been throughout your journey, and that she made such a positive impression both in person and over the phone. Your recommendation means a great deal to us.
We wish you every happiness in your new home!

Kind Regards,
The SO Resi Team

Rated 5 out of 5 stars

Both Roshan and Malcolm are very…

Both Rosh and Malcolm are very accomodating, patient, and professional. They have answered all my queries and responded in timely manner. I have personally talked to Roshan, and I truly appreciate how welcoming he has been. Keep up the good work guys! ⭐️⭐️⭐️⭐️⭐️

May 30, 2026
Unprompted review
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Reply from SO Resi

Hello Danya

Thank you so much for your kind feedback!

We’re really pleased to hear that Rosh and Malcolm provided such a professional and supportive service, and that they were able to answer your questions promptly. It’s especially great to know how welcomed you felt when speaking with Roshan.

We’ll be sure to share your lovely comments with them both – they’ll really appreciate it.

Kind regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Amazing!

couldn’t fault a single thing! made the process so much easier. everyone has been so understanding!
special mention to Francesca Hogben for being so fantastic we couldn’t thank her enough for being so supportive, easy to speak to and just for making the process less stressful and her communication through the whole process has been amazing.

January 24, 2026
Unprompted review
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Reply from SO Resi

Hello Kendal

Thank you so much for your kind words – we’re thrilled to hear you had such a positive experience.

It’s wonderful to know the process felt smooth and stress-free, and that the team could support you throughout. We’ll be sure to pass on your lovely feedback to Francesca – she’ll be delighted to hear how much her support and communication meant to you.

Wishing you all the best in your new home!

Kind regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Klaudia was extremely helpful and very…

Klaudia was extremely helpful and very polite. The process was so easy. Soresi in general were brilliant but Klaudia was always answered fast and dealt with me and us both very well.

May 22, 2026
Unprompted review
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Reply from SO Resi

Hi Josh,
Thank you for your lovely feedback!
We’re so pleased to hear you found the process easy and had such a great experience with Klaudia. She’ll be delighted to hear your kind words. We really appreciate your support!
Kind regards,
So Resi Sales Hub Team

Rated 5 out of 5 stars

Very nice experience with Soresi Westgrove

I had a nice experience with Soresi Westgrove. Ayse is very nice and professional and helped us a lot during the process of buying our first home. We highly recommend them.

April 1, 2026
Unprompted review
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Reply from SO Resi

Hello Roald,

Thank you for your kind words! We’re so pleased to hear that Ayse has helped you alot during the process of buying your first home. We will pass on your kind words.

Kind regards,

SO Resi Sales Hub Team

Rated 4 out of 5 stars

Property valuation advice

Just had a chat with Ray regarding a property valuation, who was veery helpful and understanding.

May 27, 2026
Unprompted review
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Reply from SO Resi

Hello Emma,

Thank you for your kind words! We’re so pleased to hear that Ray has been helpful and understanding. We will pass on your kind words.

Kind regards,

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Ariana has been extremely helpful and…

Ariana has been extremely helpful and made the process stress free

May 27, 2026
Unprompted review
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Reply from SO Resi

Hello Courtney.

Thank you for your kind words! We’re so pleased to hear that Ariana has been helpful and made the process stress free for yourself. We will pass on your kind words.

Kind regards,

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Selling Resale property top consultant

Nikolay was hands down the best progression consultant we could have asked for when selling our resale property. Our chain was close to collapse due to an inept broker and solicitor, high stress and my anxiety was through the roof! He chased multiple times a day every day and kept me informed at every instance. He kept communication coherent for everyone involved. He was persistent but firm, and understanding about our situation as well as incredibly hard working, messaging late into the afternoon/evening to follow up when clearly he struggled to get back to me during the day (I really appreciate this as it shows he understood how anxious I was) I can’t thank him enough for helping him sell our lovely home and secure our future forever home! Klaudia was also amazing as she progressed us to exchange when Nikolay was on annual leave.

May 26, 2026
Unprompted review
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Reply from SO Resi

Hello Emma,

Thank you for your kind words! We’re so pleased to hear that Nikolay and Klaudia did such an amazing job in helping you secure your future forever home. We will pass on your kind words.

Kind regards,

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Great experience- thanks Tracy

My sales consultant Tracy, kept me informed throughout the whole processs.
She was incredibly knowledgeable & helpful and always happy to help.

Her responses were super quick & her customer service was excellent!

May 26, 2026
Unprompted review
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Reply from SO Resi

Hello,

Thank you for your kind words! We’re so pleased to hear that Tracy kept you informed throughout and was very helpful. We will pass on your kind words.

Kind regards,

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Fran was amazing from the start of our…

Fran was amazing from the start of our application for a so Flexi home all the way to the day we moved in! I think we were in contact over a period of 6 months whilst the houses were being completed & plot allocation could begin. Over this time she was always available through email or over the phone to keep us up to date. I still see her around the neighborhood working hard to get houses prepped for future tenants! Couldn't be happier with our experience & house thanks to Fran!

April 2, 2026
Unprompted review
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Reply from SO Resi

Hi Samantha,

Thank you so much for your lovely review! We’re absolutely delighted to hear about your positive experience with Fran. We know the process can take time, especially with new homes, so it’s great to hear that Fran was able to keep you informed and supported every step of the way.

Wishing you all the very best in your new home.

Kind regards,

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Smooth process and helps me a lot to…

Smooth process and helps me a lot to have a our dream house.

May 8, 2026
Unprompted review
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Reply from SO Resi

Hi Freddy,

Thank you for your kind words! We’re so pleased to hear that you found the process smooth and that we could support you in securing your dream home.

Kind regards,

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Vanessa showed us around our flat and…

Vanessa showed us around our flat and she was very friendly and helpful. She has explained the whole process for Share to Buy and I have been very happy with everything. I would recommend SoResi.

May 14, 2026
Unprompted review
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Reply from SO Resi

Hi Zoe,

Thank you for your lovely feedback! We’re so pleased to hear that Vanessa made such a positive impression and was able to guide you through the Shared Ownership process clearly and supportively.

It’s great to know you felt happy with everything, and we really appreciate your recommendation.

Wishing you all the best in your new home.

Kind regards,

SO Resi Sales Hub Team

Rated 4 out of 5 stars

Shared ownership staircasing

Sylvana was a star and I cannot fault her. The solicitor was dreadful which made her job more difficult. Changing lawyers might be worth considering.

May 6, 2026
Unprompted review
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Reply from SO Resi

Hi Malcolm

Thank you so much for your feedback. We’re delighted to hear that Sylvana provided such excellent support throughout your journey, especially given the challenges with the solicitor.

We’re sorry to hear about your experience on the legal side and appreciate your comments. Your feedback is invaluable in helping us improve the overall customer experience.

Kind regards

SO Resi Sales Hub Team

Rated 4 out of 5 stars

Our experience with SORESI has been…

Our experience with SORESI has been very positive. Huw and Renee have been hugely helpful in the process of viewing and applying for a property and welcoming at all times. Huw has been great at communication, responsive, and hugely knowledgeable on information about the property and the details of the ongoing shared ownership process. His approach has made us feel comfortable to ask questions at all times. I would recommend SORESI based on their ethos and their transparency.

May 20, 2026
Unprompted review
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Reply from SO Resi

Hi Keir,

Thank you for your kind feedback. We’re delighted to hear that Huw and Renee made your experience such a positive one and provided clear, supportive guidance throughout the process. Your recommendation means a lot to us, and we’re pleased our approach helped you feel comfortable every step of the way.

Kind Regards,

The SO Resi Team

Rated 5 out of 5 stars

Great team and special thanks to…

Great team and special thanks to Malcolm for all the support and guidance.

May 6, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hello Andres

Thank you for your kind feedback. We’re so pleased to hear you had a positive experience with our team, and we’ll be sure to pass on your thanks to Malcolm.

We really appreciate you taking the time to share this.

Kind regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Huw was very efficient in responding to…

Huw was very efficient in responding to all the queries I made throughout the process. He was always helpful, professional, and quick to reply. He was also very accommodating when I needed to visit the flat again to take some measurements, which I really appreciated. Overall, a great experience and excellent service.

May 16, 2026
Unprompted review
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Reply from SO Resi

Hi Donn,

Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience with Huw and that he was able to support you throughout the process.

We’ll be sure to pass on your lovely comments to him. Wishing you all the best in your new home!
Kind regards,
So Resi Sales Hub Team

Rated 5 out of 5 stars

Amazing experience!

My husband and I moved into our new flat in March and had such a great experience with Piers Garnham - we know we are a bit late with our review (sorry Piers!) but just wanted to express how attentive and speedy Piers was with communication and getting us our flat as soon as possible. Amazing experience with SO Resi after having issues prior to this trying to get a flat - such a relief how speedy it was!

March 3, 2026
Unprompted review
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Reply from SO Resi

Hi Mariam,

Thank you for your lovely review, and congratulations on your new home!

We’re so pleased to hear you had a great experience with Piers and that everything moved through quickly for you.

Wishing you both all the best in your new flat!

Kind regards,
So Resi Sales Hub Team

Rated 5 out of 5 stars

SO Resi Peckham

I am currently in the process of purchasing a property through SO Resi and so far I’ve had a really positive experience throughout what has honestly been quite a stressful process at times.

I especially want to mention Renee, Huw and Amber-Leigh, who have all been incredibly supportive, responsive and reassuring throughout the journey so far. As a first-time buyer, there have been moments where things became overwhelming, particularly with mortgage delays and additional lender requirements, but they have always been professional, patient and understanding.

Amber-Leigh has been consistently helpful with updates and communication, Renee has been incredibly reassuring and supportive during difficult moments, and Huw has also been very approachable and professional throughout the process.

The team has genuinely made me feel supported rather than just another case number, and I really appreciate the level of communication and care shown during such an important milestone.

Thank you again to the SO Resi team for all your support so far.

May 16, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Monika,

Thank you for taking time out to write this kind review.

We’re delighted to hear that you’ve had a positive experience so far, especially during what can be a stressful process. It’s great to know that Renee, Huw and Amber-Leigh were able to support you throughout and provide the reassurance and communication you needed.

Wishing you all the best with your purchase!

Kind regards,
So Resi Sales Hub Team

Rated 5 out of 5 stars

So resi,totally recommended

I had a great experience with Huw Baldwin at So Resi. He was so friendly, helpful, and supportive throughout the whole process of choosing ,buying,understanding the whole process, the steps i have to follow,going through all the paperwork for my new home. He always took the time to answer my questions and made everything feel much less stressful and easier to understand. I really appreciated his professionalism and kindness, and I would highly recommend him and So Resi,to anyone looking to buy a home in London

May 16, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi,

Thank you for your kind feedback.

We’re delighted to hear you had such a positive experience with Huw and that he was able to support you throughout the process.

Wishing you all the best in your new home!

Kind regards,
So Resi Sales Hub Team

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