Sos Parts Reviews 

If from UK DO NOT ORDER. Cheap advertised prices do not include VAT and customs duties. After ordering I had to wait over 2 weeks for my item (delivery £8 & advertised as 3 days). Customer service is non-existent.

The levers were broken on my swan toaster. As they cant be bought anywhere I managed to find some tefal ones from sos parts which I thought might fit. It took them a week to arrive and they do the job. Highly recommended with fully tracked signed for delivery from Paris.

I ordered and paid for the electric motor for the refrigerator on August 30, 2024, according to their table it should arrive within 3 working days, I paid about 7 euros for postage, I received a tracking number that does not match anywhere. I have already tried several times to see where my package is but without success, it is now 11.09.2024 and still no information about my order, I also sent them an e-mail but like everyone who complained, there is no response.
All this smells like a big fraud to me, but we will see what will happen in the end.

I was a little concerned after reading the other reviews, but the part I ordered was shipped pretty quickly, and even though it came from France via Paris then the Netherlands, and I didn't pay for expedited delivery, it arrived at my home in the UK within 4 days of ordering.

The part was also well packaged and had no problems with it when it arrived.

Sent the wrong part and then cost me over half of what the item cost to return.

Don't order for UK delivery - shipping estimates are inaccurate. My order was very late and when I enquired they said it's "lost during shipment". They have issued a refund.

I bought from SOS parts TEFAL Grill plates. Very happy with my purchase.

Placed order on 16th June 2024, item arrived 8th August after much hassle. Initially I was sent a number of continualy changing tracking numbers and directed to a dogey third party tracking website that has barely any web traffic. The whole thing screamed scam and I was ready to do a chargeback to bank account when order finally turned up in the mail. Paid £10.40 in delivery charges for 1 week delivery from France, however in reality, the parcel took 7 weeks and came from Netherlands. No apology, or refund from company. It seems that when you place an order with SOS Parts/SOS Accessoire you are taking a gamble as to if or when your items will arrive.

ordered tefal replacement grill plates , came from france.

Here within week , great price and postage rate.

Reccomend

Needed a replacement power board for my just out of warranty LG TV. This was the only place I could source the part that would ship to the UK (even official LG parts would not). Part works perfectly and has saved me a fortune on buying a new TV. Delivery took a little while to come and was expensive, but to be expected coming from France.

I ordered a "296148 - Plastic pulley set" for my broken watching machine. The part was exactly as described and worked perfectly, and at a price significantly lower than its competitors.

I ordered on the Friday before a bank holiday in the UK, and it arrived promptly on Thursday the next week via Royal Mail.

I will be using SOS Parts for household appliance spares and replacement parts in the future.

I ordered a part for my dryer as costs of getting them fixed wasn't in my price range and I'm quite good at giving things a go myself. Would've cost me £30 just for a call out to check what the problem was. I had a feeling I knew the problem so found the part on here, managed to fit the heat element in my dryer within 29 minutes and it was good to go! Amazing price too! Around £30 for the part and around £9 for delivery ❤️ thank you soo much!!!

Ordered 2 blender bowls. Items received within a week from France. I was a bit concern reading the negative review but now I can confirm that all went well: product fits my blender and it was a the best price I found.
However I cannot comment on the customer service as I did not have to contact them

I ordered a plastic fridge shelf, it has been slightly damaged ( crack ) enroute . I emailed SOS for advice . They promptly replied and refunded me my payment immediately as they no longer had the shelf in stock . Very good customer service

When I was about to use this service, the trustpilot rating for this site was 2.6 stars. This would usually be a red flag, but I was desperate for a logic board for my lg 5k monitor. The part has been discontinued therefore rarer than hens teeth (think I’ve mixed metaphors there).
I feel daft. Quick prompt service with itemised invoice emailed and tracking info for the delivery. Delivered to my lovely leafy Ireland in three days.
With further digging, seems ALL the negative reviews come from Britain and are brexit related. Their poxy, brexity chickens have come home to roost; ignore them.

Ordered on the 4th of March 2024 now the 12th 48 hour delivery still not here emailed 5 times no response down 50.30p not happy at all still in FRANCE fuming had to purchase a new dryer as we have 4 kids do not order customer service nonexistent

Good experience but be aware they are based in France so post Brexit it might take a while for delivery

Do not order from this company if from UK...terrible service

Reading some of the reviews the parcels are taking some time… UK to France it’s not going to be over night?!? My water tank broke on my Tefal iron the replacement is perfect so no complaints from me so thank you …

They maybe good on priced but their quick delivery claim are false, ordered an item which was in stock on the 14th and after 7 days no parcel so I wrote to them but they did not reply and now 10 days after purchase I have received an email from royal mail stating that the parcel is in France and on its way to the UK. So all in all their fast delivery will take about 2 weeks by the time I get it.