I bought several things. Some Reese’s which I love and so are great. Also some lays crisps, yet to try. Main reason for my order was the bottled crunchy caramel popcorn. Sadly disappointed. Taste noth... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The DPD driver didn't bother to deliver my parcel but claimed attempted delivery despite providing a black image and the van tracking never got within 20 miles of my house. I then got an email... See more
Company replied
I’m really disappointed with my order from So Sweet. I specifically ordered an American sweets, crisps and drinks box, but what I received was nothing like what was advertised. Instead of a good varie... See more
I ordered a product and what arrived was completely different than the picture but they won’t refund me because the title was right even though the picture was wrong. So basically ignore all the photo... See more
Company details
Written by the company
The UK's favourite sweet shop! From Pick'nMix to timeless retro sweets, SoSweet is your one-stop online shop for sweet treats and more! We take pride in offering an exquisite array of confectionery delights. Our virtual shelves are bursting with an assortment of treats, from the nostalgic charm of retro sweets to the vibrant variety of Pick'n'Mix sweets! As a leading online sweet shop, SoSweet is dedicated to bringing you the best selection of sweets, combined with top-notch service and convenience. Our online platform is user-friendly, secure, and designed to make your sweet shopping experience as delightful as our treats.
Contact info
Unit 3, Hockin Park, EX39 3DX, Bideford, United Kingdom
- hello@sosweetshop.co.uk
- sosweetshop.co.uk
2.9
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Still not received my order after 2…
Still not received my order after 2 weeks. They are quick enough to take the money out of my bank account. Disgusted that they haven't even replied to two emails enquiring about the status of my order. I will NOT be ordering again.
December 12, 2023
Unprompted review
Reply from SoSweet
I am very sorry you were waiting for your order, and for the time taken to respond to your two emails. I can assure you that the funds are taken from your account when the order is placed as a general rule when buying anything online.
We did, however, advise of our shipping times on our website so that customers could decide whether or not to place the order.
We had expected our volumes to increase on Black Friday, and we increased our warehouse staff to deal with the extra orders, and customer service staff to deal with the extra emails, but last year’s extra Black Friday orders was unprecedented. This in turn affected our shipping dates for Christmas orders.
AVOID - have just taken my money and nothing dispatched
AVOID. 6 Days and order still hasn't been dispatched, judging by other recent reviews there's little chance of it happening any time soon either.
Is this even a legitimate company?!
December 11, 2023
Unprompted review
Reply from SoSweet
I am very sorry you were waiting for your order, and I can assure you we are a legitimate company.
We did, however, advise of our shipping times on our website so that customers could decide whether or not to place the order.
We are sorry for any inconvenience caused by the delay in dispatching your order, our teams in customer service and the warehouse were working very hard to keep our customers happy, with extra staff being taken on in both departments to deal with the extra volume of sales and enquiries created by the Black Friday and Christmas sales.
Very disappointed still not recieved my…
Very disappointed still not received my order due to back log of black Friday orders offered 10% off next order for the inconvenience.. not likely going to order again it's been nearly two weeks since I ordered and still no goods...couple of emails sent and still no reply on the status of my order ! Will not be ordering from them again I appreciate that they are busy but it's getting ridiculous now !****** edit…… after reaching out to them through Facebook I got a quick response my ordered turned up after a few days of them looking into my order.
November 30, 2023
Unprompted review
Reply from SoSweet
I am very sorry you were waiting for your order, and the 10% discount was offered as a way of apology for the time taken to dispatch your order.
We had the busiest Black Friday period we could've ever anticipated, which in turn affected our shipping timings for Christmas orders too.
We had expected our volumes to increase and we increased our warehouse staff to deal with the extra orders, but last year’s extra Black Friday orders was unprecedented.
We also increased our customer service staff to deal with the volume of emails generated by the extra orders, and our staff were working as quickly as possible to deal with enquiries.
Not impressed, would not buy from them in future.
Not impressed. Order was so delayed that TikTok automatically cancelled & refunded. Seller only suggested re-ordering, but without the deal price. Said the items were now out of stock (despite my order not being delivered..) Refused to offer anything, not even a discount to make up for the inconvenience or allow me to reorder at the same price.
December 8, 2023
Unprompted review
Reply from SoSweet
I am very sorry you were waiting for your order, and that TikTok automatically cancelled your order.
We were in contact with the TikTok team on a daily basis and tried our very best to ensure orders were able to be fulfilled before being automatically cancelled, however a couple did slip through the net.
We had the busiest Black Friday period we could've ever anticipated, which in turn affected our shipping timings for Christmas orders too.
We are unable to offer discounts through TikTok due to the way that TikTok orders are processed, and our warehouse staff were working extra shifts to deal with the backlog created by the unprecedented success of the Black Friday campaign.
I can assure you we were doing everything we could to dispatch orders as quickly as possible, and posted videos on TikTok to try and keep our customers informed of developments.
Terrible
Terrible
Poor communication and as of today I still haven’t received my order 10 working days since ordered. First and last time I will use so sweet
December 8, 2023
Unprompted review
Reply from SoSweet
I am very sorry you were waiting for your order, and for the time taken to respond to your email.
We had the busiest Black Friday period we could've ever anticipated, which in turn affected our shipping timings for Christmas orders too.
We had expected our volumes to increase and we increased our warehouse staff to deal with the extra orders, but last year’s extra Black Friday orders was unprecedented.
We also increased our customer service staff to deal with the volume of emails generated by the extra orders, and our staff were working as quickly as possible to deal with enquiries.
10 days…and still waiting
Ordered on Monday 27th November 10 days and still not arrived. My son ordered for his friends birthday as it said 2/3 days delivery. Very disappointed
December 7, 2023
Unprompted review
Reply from SoSweet
I am very sorry for the delay to your sons order.
We did, however, advise of our revised shipping times on our website so that customers could decide whether or not to place the order. I think this may have been missed when placing the order.
We had expected our volumes to increase on Black Friday, and we increased our warehouse staff to deal with the extra orders, and customer service staff to deal with the extra emails, but last year’s extra Black Friday orders was unprecedented. This in turn affected our shipping dates for Christmas orders.
I am very sorry for any inconvenience it caused for his friends birthday.
Haven’t got it yet
December 6, 2023
Unprompted review
Reply from SoSweet
We are sorry for any inconvenience caused by the delay in dispatching your order, our teams in customer service and the warehouse were working very hard to keep our customers happy, with extra staff being taken on in both departments to deal with the extra volume of sales and enquiries created by the Black Friday and Christmas sales.
Have not received any sweets
Have not received any sweets. Have not had any response to enquiry into my order. Looks like a scam
December 5, 2023
Unprompted review
Reply from SoSweet
I am very sorry you were waiting for your order, and I can assure you we are a legitimate company.
We are sorry for any inconvenience caused by the delay in dispatching your order, our teams in customer service and the warehouse were working very hard to keep our customers happy, with extra staff being taken on in both departments to deal with the extra volume of sales and enquiries created by the Black Friday and Christmas sales.
Ordered some stuff over a week ago…
Ordered some stuff over a week ago should have came within 3 days and still hasn’t arrived I emailed them 2 days ago and no response and when I go to track it there is no information on when it will be arriving or if it has even been shipped yet.
December 5, 2023
Unprompted review
Reply from SoSweet
I am very sorry you were waiting for your order, and for the time taken to respond to your email.
We had the busiest Black Friday period we could've ever anticipated, which in turn affected our shipping timings for Christmas orders too.
We had expected our volumes to increase and we increased our warehouse staff to deal with the extra orders, but last year’s extra Black Friday orders was unprecedented.
We also increased our customer service staff to deal with the volume of emails generated by the extra orders, and our staff were working as quickly as possible to deal with enquiries.
Been over a week not even been…
Been over a week not even been delivered or depatched yet , understand it’s Black Friday but they don’t tell you it’s delayed until you have paid and a couple of days after , very disappointing service to be honest a couple of the items are birthday presents which is now to late , it now over a week still no depatched email , spent £50 as well , don’t recommend if you need for birthday presents etc …..disappointed ☹️
December 4, 2023
Unprompted review
Reply from SoSweet
I am very sorry your order was delayed, and that the birthday presents arrived late.
We had expected our volumes to increase on Black Friday, and we increased our warehouse staff to deal with the extra orders, and customer service staff to deal with the extra emails, but last year’s extra Black Friday orders was unprecedented.
All orders were processed by date for fairness, and our warehouse teams were working extra shifts to try to get orders dispatched as soon as possible.
Order still not delivered despite e…
Order still not delivered despite e mails aying it would be delivered within advertised timescales.
December 4, 2023
Unprompted review
Reply from SoSweet
I am very sorry your order was delayed.
We had expected our volumes to increase on Black Friday, and we increased our warehouse staff to deal with the extra orders, and customer service staff to deal with the extra emails, but last year’s extra Black Friday orders was unprecedented. This in turn affected our shipping dates for Christmas orders.
Good quality candy canes
Good quality candy canes, received on time, in full.
December 4, 2023
Unprompted review
Reply from SoSweet
I am very pleased you have enjoyed the candy canes. They are a very popular product at Christmas and your review is very much appreciated.
We have plans for exciting new products in the coming weeks. Be sure to keep an eye on our social pages and website for upcoming announcements.😋
Dint even receive it
November 26, 2023
Unprompted review
Reply from SoSweet
I am very sorry to hear you didn't receive your order.
Please email us at hello@sosweetshop.co.uk and we will be happy look into this for you.
Having a laugh?
Just received an email asking to review my order to let you know if I was happy with it lol. I haven't even received my order, are you having a laugh?
I usually buy from sweetzy but thought I'd give you guys a try. Never again! Absolutely terrible service. almost 10 days and still nothing, I originally ordered them for a birthday party which has now been and gone.
December 4, 2023
Unprompted review
Reply from SoSweet
I am sorry you received an automatic email sent after orders are placed asking about your order.
We always pay attention to feedback offered by our customers, and the email encourages customer feedback.
I am sorry you received your order after the birthday party, and hope you will reconsider ordering from us again in the future.
Black Friday goodies
Great communication from customer service regarding my order, who even got it fast tracked for me. Only 4 stars because of a snarky comment in an email early on in the email chain.
Sweets are yummy, will 100% be ordering more when they are caught up with the ordering
November 24, 2023
Unprompted review
Reply from SoSweet
I am very pleased you enjoyed your order and hope to hear from you again soon.
We have plans for exciting new products in the coming weeks. Be sure to keep an eye on our social pages and website for upcoming announcements.😋
Order still not arrived!!!!!
December 3, 2023
Unprompted review
Reply from SoSweet
I am very sorry your order was delayed.
We had expected our volumes to increase on Black Friday, and we increased our warehouse staff to deal with the extra orders, and customer service staff to deal with the extra emails, but last year’s extra Black Friday orders was unprecedented. This in turn affected our shipping dates for Christmas orders.
Order not shipped and no response.
Ordered quite a large amount 10 days ago.
Not processed or sent yet
No response to my messages.
Lots of videos being posted on TikTok but unable to reply to customers or process orders?
December 2, 2023
Unprompted review
Reply from SoSweet
I am very sorry your order was delayed.
We had expected our volumes to increase on Black Friday, and we increased our warehouse staff to deal with the extra orders, and customer service staff to deal with the extra emails, but last year’s extra Black Friday orders was unprecedented.
The videos were posted on TikTok to try to keep customers updated whilst we dealt with the backlog of emails from customers.
Loved them and at good prices will be…
Loved them and at good prices will be ordering again soon
December 2, 2023
Unprompted review
Reply from SoSweet
I am delighted that you are very happy with your order.
We have plans for exciting new products in the coming weeks. Be sure to keep an eye on our social pages and website for upcoming announcements.😋
Didn’t receive my order
December 2, 2023
Unprompted review
Reply from SoSweet
I am very sorry that you didn't receive your order.
Please contact our customer service team at hello@sosweetshop.co.uk if you are still waiting for your order and they will gladly look into this for you.
Excellent service
Excellent customer service- quick to respond and happy to go out of their way to help. Everything was correct with my order
November 22, 2023
Unprompted review
Reply from SoSweet
Thank you very much for your kind feedback, we look forward to hearing from you again soon.
We have plans for exciting new products in the coming weeks. Be sure to keep an eye on our social pages and website for upcoming announcements.😋
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