SoSweet Reviews 

Placed an order on Sunday for next day delivery, it is now Wednesday and still haven’t received it yet I sent them a email and they haven’t got back to me. First time buying of there and think would be the last.

Spent £150 with them recently and majority of the order/items are short dated with an expiry of November, with some even having a best before of September!!

Nothing I ordered was marked down short dated, all items were full price and no mention of short dates

Some people don’t even spend £150 on their weekly food shop

I would avoid!!

I bought from them but they didn’t let me know straight away that they don’t SHIP to Iceland.. and they took my money anyways, idk if this is a fail on my part but a LOT of money got taken from me, and now I’m kinda freaking out.

Yeovil shop - today bought choc coated Brazil nuts, choc raisins and jelly babies. Sadly, stale and horrible tasting. Also bought 2 Cadbury creme eggs which I've just noticed best before date 31/7/24. Obviously freshness is not top of the agenda. Won't be back.

Ordered a large amount and one bag had burst open and was all o er the box. Sent email and after first reply saying they would replace the item they are ignoring me. Clearly they have no intention of replacing and I will get the generic comments on here they always put contact customer service!

Have just received the generic reply saying it’s gone to junk. Now asking for my order number in a reply to the message where I sent my order number. This company is really bad. Trying to fob you off.

First time ordering with this company. I did pay for next day delivery which never arrived. E-mailed the company to which they responded with a full delivery charge refund. Sweets arrived the following day well packaged and good dates on the sweets. Cannot fault my first experience ordering from SoSweet.

So sweet Paignton ,very rude staff ,overcharge ,sell stale out of date sweets and accuse innocent customers of shop lifting

I placed an order in September. Paid for next day delivery. Next day, email received to say technical issues. No tracking updates at all. Delivery received in 2 parcels which also wasn't stated! Emailed immediately to say the order was missing 10 items. Out of the 9 or 10 emails I have sent in a 2 week period, i have had maybe 2 responses. No offer of refund for paying next day delivery. When asked if i wanted the items, I said yes....no reply since! Disgusting customer service and will never use again. I want what I am owed! If you reply to this, DO NOT tell me to email your general address, I would like a manager to message me!

Nothing bad to say about this company, good prices, good sweets. It’s the packaging it comes in…. When I and answered the door to the postman he was holding a bright pink box with so sweet written all over it!! Actually very embarrassing that people can clearly see I’m ordering sweets. He must thought I was right pig 🐷

Please IGNORE the review I originally put on here It was intended for another company of the same name who also sell chocolates. This company were very gracious about my mistake and i got an instant response explaining the situation

Part of my item arrived in a smashed plastic box and the item was contaminated. Sent 3 emails with photos asking for a response and didn't get one. Avoid, another company happy to take your money but not happy to deal with problems that retain their business

Ordered 6 bags of sweets in August 2024 and was sent 6 bags of sweets that go out of date in August 2024. These were not reduced nor were they stated anywhere to be short dated. I emailed and was told “When a product sates the month and year for a best before date, this will be until the end of the month, so they are still in date. I hope this clarifies the situation.”
They then went on to state “In the food and beverage industry, items which you have ordered are normally sold in the assumption that they will be consumed within a couple of weeks of purchase.”
Yeah maybe fresher produce but I have never been sent sweets with a short life before! Avoid this company unless you want to waste your money on sweets going out of date! I wish I had read the reviews on this company before ordering

I have given them 1 star and that was only because there isn’t an option to give zero stars!
I would avoid this company and I wish I had read the reviews before ordering! I placed an order which I never received, I sent them ring doorbell footage which shows the driver going out of sight from the camera and walking back to his van empty handed. As he didn’t leave a calling card I don’t know where my package was left? It has been around a month now and I’m still chasing them for my order or refund but they aren’t responding to my emails or messages.

I have asked you for the photographic evidence you say you have but you have declined to show me as there’s isn’t any such photo is there as no one was home. You constantly lie just to avoid giving me a refund because at the beginning you said you would raise this matter with Royal Mail then suddenly you have a photo of it being handed to the resident but when I asked you for this evidence you just ignore me.
Why don’t you put the photo on this review showing it being handed to the resident then I’ll know who must have broken into my house to steal my parcel!!!

After responding to my review, you've refused to respond to any of my emails or provide my refund. You state that emails are responded to, which is absolutely not true in my circumstance.
My issue is still not resolved and I still await a reply via email.

Very bad customer services is like no answer no contact no tracking number ! I’m waiting now one week for delivery and I have no information nothing about my parcel I’m not recommending this company waste time and so much stres!

Terrible service! In sidmouth they didn’t let us play with something we bought. Always staring at us through the window and out the door 😊

Placed an order for 6kg of sweets, paying nearly £6 for a 2-3 day delivery, a week in advance of when they were needed (plenty of time, I thought!). However, after three full days with no dispatch notification I had to chase for an update. Despite being told they would go out the next day they still did not. I chased again and was offered a refund on the shipping and part of the cost of the order - that was a week ago and still no sign of that refund, despite chasing again.

I think I’ll be going elsewhere now. Really disappointing experience and poor service.

Edit: replies from So Sweet on here are clearly just for show, as there is no effort from them to resolve this with me, despite a further three emails.

What a shame. Wanted to love this company. Placed a huge order. Heavy glass drinks were packed on top of fragile potato crisps with no protection so all the bags were exploded and stale. One of the glass bottles had shattered on everything. Many products were already expired and hard as cardboard, and—at the very bottom of the sealed box? A dead mouse. Thanks for that. Sent emails with pictures attached, many many times. No one replied.

Update to reply to SoSweet: contact customer support? Do you think the seventh time will be the golden time? Will you not ignore me if I contact you for a seventh time?

Exactly as ordered. Super quick dispatch. Thank you!

Sweets were not as advertised.

They were inedible and were unpleasant to eat regarding texture and taste.

Brought for children and they wouldn't even eat them.

Very disappointed 😞