I bought several things. Some Reese’s which I love and so are great. Also some lays crisps, yet to try. Main reason for my order was the bottled crunchy caramel popcorn. Sadly disappointed. Taste noth... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The DPD driver didn't bother to deliver my parcel but claimed attempted delivery despite providing a black image and the van tracking never got within 20 miles of my house. I then got an email... See more
Company replied
I’m really disappointed with my order from So Sweet. I specifically ordered an American sweets, crisps and drinks box, but what I received was nothing like what was advertised. Instead of a good varie... See more
I ordered a product and what arrived was completely different than the picture but they won’t refund me because the title was right even though the picture was wrong. So basically ignore all the photo... See more
Company details
Written by the company
The UK's favourite sweet shop! From Pick'nMix to timeless retro sweets, SoSweet is your one-stop online shop for sweet treats and more! We take pride in offering an exquisite array of confectionery delights. Our virtual shelves are bursting with an assortment of treats, from the nostalgic charm of retro sweets to the vibrant variety of Pick'n'Mix sweets! As a leading online sweet shop, SoSweet is dedicated to bringing you the best selection of sweets, combined with top-notch service and convenience. Our online platform is user-friendly, secure, and designed to make your sweet shopping experience as delightful as our treats.
Contact info
Unit 3, Hockin Park, EX39 3DX, Bideford, United Kingdom
- hello@sosweetshop.co.uk
- sosweetshop.co.uk
2.9
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect sweets
First purchase from so sweet not sure how the quality would be absolutely blown out the water fantastic size great selection and the price is spot on will definitely be ordering again get yourself over the so sweet you won’t be disappointed
June 20, 2024
Unprompted review
Reply from SoSweet
Hi Alan
Thank you so much for the 5-star review. We try our very best to keep our customers happy, and it looks like we have achieved our objective. 😀
We hope to hear from you again soon 😀
Abysmal Company Sosweet!
Unfortunately, like a growing number of reviews on here, I am another one of those that was let down by this company. The worst part is that the sweets were supposed to be for my little niece as a present. I gave this company the benefit of the doubt and messaged them, only to be given a message to state that your "order will be delivered the next day." Alas, that was a total lie! Not only can they not fulfil an order, but they have lying workers working there too. Truthfully, if they had said that we could not fulfil this order and we could return your money, it would have been annoying but an understandable gesture. So, if anyone is reading this, I urge you not to let them claim their next victim or not be their next victim. In my heart, like the other unfortunate souls on here, I have given my advice to try to avoid this company if you can, because it is time that we teach these types of companies a lesson that this type of behaviour will not be tolerated. BEST OF LUCK SHOPPING ON OTHER SITES FOR YOUR GIFTS, because you don't want to be the one to see your loved one cry and then feel guilty that you have broken a promise and lost their trust, all of which is not worth it.
I received a message stating that the company had a technical issue, which meant that my postcode was transferred incorrectly and that it had been fixed, but as of my request, they have cancelled my order. I wrote back, stating that they are liars, and if this were the case, it would not have taken that long to sort this out as I was messaging them all through thursday and now they come out with it was a technical issue, on late Friday!
Regards
June 5, 2024
Unprompted review
Garbage
Garbage big 1kg bags, Stale out of date sweets. Left the children Disappointed. Not sure how ppl must eat this.
June 2, 2024
Unprompted review
order ONE item and they sent the wrong product.
ordered ONE item for a birthday gift and it was wrong.
made them aware I was unable to get to a post office and it wouldn't come in time for the person's birthday either. Their only solution was a 50% refund on the wrong order.
June 5, 2024
Unprompted review
Wouldnt order again
Wouldnt order again , sweets weren't that nice. Blue mix was prob best out of the 3 I bought. 1 pack all squashed together. Shame
May 28, 2024
Unprompted review
Terrible quality
The sweets I received at best were outdated Christmas sweets and at worst were stale wine-gum ish sweets. Really disappointing from a company of this size, the only worth it sweets in my opinion were the blue mix
May 31, 2024
Unprompted review
would not recommend this useless company
would not recommend! I paid for next day delivery and it's now been 3 days. and it's still in Exeter! This company can not meet the delivery time scales as promised, and they won't refund delivery.
order from them if your don't want to receive your items!
The customer rep is useless and unhelpful and cant even deliver to a proper timescale
AGAIN DO NOT WASTE YOUR MONEY!!
May 29, 2024
Unprompted review
Reply from SoSweet
Hi Joshua
As explained in my email to you, your order was dispatched on the first working day after receipt as Royal Mail do not collect on a bank holiday.
Your order was therefore dispatched on the first working day after the bank holiday, and delivered the following day.
Order didn’t come almost a month waste…
Order didn’t come almost a month waste of cash
April 27, 2024
Unprompted review
Reply from SoSweet
Hi Kaisan
We have responded to your email with regards to your order, and at the time of responding to your review we are still awaiting a response. We are very keen to get this sorted for you and would appreciate it if you could let us know if you would like a refund or a replacement order sent to you.
Think it's brilliant
Think it's brilliant. Ordered a 2kg pack a few months ago and a 4kg today. Amazing prices, taste good. Can't go wrong
April 5, 2024
Unprompted review
Reply from SoSweet
Hi Callum
Thank you so much for the 4-star review. We try our very best to keep our customers happy, and it looks like we have achieved our objective. 😀
I'm happy with what I ordered it all…
I'm happy with what I ordered it all came it came on time and I really enjoyed it and I will be ordering again
April 2, 2024
Unprompted review
Reply from SoSweet
Hi Sophie
Thank you for buying your sweets from us. I'm very pleased we met your expectations. 😀
We look forward to hearing from you again soon.
Reply from SoSweet
Hi Leigh-Ann
Thank you so much for the 5-star review. We try our very best to keep our customers happy, and it looks like we have achieved our objective. 😀
Amazing sweets
Amazing sweets, next day delivery which is always a good thing👍
April 1, 2024
Unprompted review
Reply from SoSweet
Hi Dean
Thank you for buying your sweets from us. I'm very pleased we met your expectations. 😀
We hope to hear from you again. 😀
Reply from SoSweet
Hello Jacqueline
Thank you so much for the 5-star review. We try our very best to keep our customers happy, and it looks like we have achieved our objective. 😀
Lovely 🥰 sweets 🍫 really enjoyed so…
Lovely 🥰 sweets 🍫 really enjoyed so sweets
March 27, 2024
Unprompted review
Reply from SoSweet
Hi Cheryl
Thank you for your review. I am very pleased you are happy with your order, and we very much appreciate that you have taken the time to leave a review.😀
Reply from SoSweet
Hi Debbie
Thank you for buying your sweets from us. I'm very pleased we met your expectations. 😀
We hope to hear from you again 😀
Hi I purchased a Easter 4kg bag last…
Hi I purchased a Easter 4kg bag last week and when I opened and tried a few sweets they tasted like fairy liquid I reported it to TikTok and asked for a refund in which they gave me this is the 2 time I have issues with buying from u and wasn’t offered a new bag ??
March 23, 2024
Unprompted review
Reply from SoSweet
Hi Jason
I am sorry you have received a defective bag of sweets. Unfortunately there was one type of sweet in the bag that had the issue which tainted the whole bag.
Unfortunately the way that TikTok is managed we are unable to send you a replacement bag, we are only able to process refunds, which you received.
It is very unusual for us to have issues with our products, but being a perisable item this can happen from time to time.
Awesome prices and very quick delivery
February 24, 2024
Unprompted review
Reply from SoSweet
Hi Lisa
Thank you so much for the 5-star review. We try our very best to keep our customers happy, and it looks like we have achieved our objective. 😀
We hope to hear from you again 😀
Reply from SoSweet
Hi Steven
Thank you very much to taking the time to write a review for us. It is much appreciated.😀
Thank you also for being such a loyal customer. 😀
The sweets was amazing and love them…
The sweets was amazing and love them and I will be buying them yours again soon
March 24, 2024
Unprompted review
Reply from SoSweet
Hi Mark
Thank you so much for the 5-star review. We try our very best to keep our customers happy, and it looks like we have achieved our objective. 😀
We look forward to hearing from you again soon.
Service was first class for everything…
Service was first class for everything I ordered only problem was I didn’t order eno
March 23, 2024
Unprompted review
Reply from SoSweet
Hi Jaxon
Thank you for buying your sweets from us. I'm very pleased we met your expectations. 😀
We hope to hear from you again soon😀
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