YA'LL, they have rebranded themselves as a company called Kelly Obi. They literally have the exact same clothes that Souk + Sepia had. I am sooooo annoyed because they truly were my favorite and tur... See more
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See what reviewers are saying
I would like to thank Aly for her quick response to a E-mail I sent in reference to confirming my refund.My order # was UJSS129193.I am so happy for Souk +Sepia professionalism and always putting ther... See more
Company replied
DO NOT PURCHASE A THING FROM THESE SCAMMERS! I would give ZERO stars if I could. This company is TRASH! I wish iInhad read the reviews beforehand. They are giving authentic black owned companies a bad... See more
I ordered a few items from souk + SEPIA and they sent half of my order quickly. The hoodie dress was excellent quality and fit beautifully. An email was sent informing me that the other items were bac... See more
Company replied
Company details
Contact info
209 W 38th St, #405, 10018, New York, United States
- gratitude@soukandsepia.com
- soukandsepia.com
2.3
Poor
775 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clothes... Yes. Shipping delays... NO!
The clothes are gorgeous but since late last year, I had to cancel an order due to shipping delay and I am now waiting on an order placed months ago.
June 16, 2022
Reply from souk + SEPIA
Hello Tip,
Thank you for reaching us! We absolutely never wanted you to experience such excruciating delays, but fret not. We have finally seen movement for your items according to this tracking link: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9214490281671201076369
You may look it up to check the status of your order. We hope this helps a lot! Please don't hesitate to reach us back should you have further questions or concerns.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Do Not Buy From Here!
Looks like my situation is the same as practically everyone else! I ordered a dress in February and sent an email in April to see why it hadn’t shipped yet. I got some excuse about shipping delays, which I tried to be understanding of. I received 10 off my order and was told it would be shipping soon. May comes around and still nothing. I requested a full refund at that point. It’s been over a month since I requested the refund and all I get is excuses on why it won’t go through or they’re following up with some Ops team on the request. It doesn’t make any sense and it’s extremely disappointing to see this happening to not only myself but so many others. People work hard for their money and this company is just stealing from us!
Edit per reply from the company: I had already provided my PayPal information for a refund and it’s still been over a month and counting. I have been sending a follow up email weekly and I get the same excuse that they are waiting on confirmation of refund details from Ops team. I’m going to have to file a claim with my CC
June 16, 2022
Unprompted review
Reply from souk + SEPIA
Hi there, dear customer! We are deeply saddened to hear the predicament you're in. We do take responsibility for this and we shall make no excuses. Shipments have been delayed due to backlogged orders of up to 6 to 8 weeks. As a countermeasure to these, we have been working real hard to acquire two new warehouses in NJ and CA to dramatically cut shipping times. You may not know this, but Souk + SEPIA has suppliers in Asia, being a marketplace of curated pieces from artisans around the globe. We understand that money do not grow on trees and want to process a refund for you right away. We can make that possible by having your PayPal email instead as we cannot normally process refunds like usual due to some technical errors with the payment gateways we have been using. We would greatly appreciate any response from you. Hoping a pleasant day for you!
With gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Items order in February....Still Not received
Items order in February, yet to be delivered, yet to be refunded. I have been patient and worked with every stall tactic offered by the company. Entire order currently in dispute with me CC provider. Don't waste your time or energy.
June 15, 2022
Reply from souk + SEPIA
Hi VJ,
Thank you for writing in! We are utterly displeased to hear how your experience went and we are really sorry for the ordeal. This isn't the kind of treatment we want for any of our customers.
The delays have been caused by backlogged orders for 6 to 8 weeks. It is one hell of a road bump, but we are happy to announce that orders are now beginning to ship out.
As a matter of fact, upon checking, we see that your order has been delivered on the 18th of June, as per the tracking link we have which, as far as we know, have also been sent to you. Please do check your mailbox as the tracking number states it's been delivered there.
Please let us know if you have any further questions or concerns. We'd be more than happy to help! Wishing you a pleasant rest of the evening!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Horrible!!
Horrible!!! Ordered a bag and it never arrived and after sending dozens of emails and getting responses assuring my refund I still haven’t received it. Absolute scam of a company!!!
June 12, 2022
Unprompted review
Reply from souk + SEPIA
Hello Erin,
Thank you for writing in! We are absolutely sorry for leaving you the impression that we're a scam company. We would like to see if you have already received your refund. It should only take 3 to 5 business days for the funds to settle back to your card.
We also would like to look further into this case, so your order ID and email address is necessary for us to move forward. Please do respond to our request here in Trustpilot so we can start fixing what needs to be fixed.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Not Black Owned, Frauds
Never again! These ppl are from China perpetrating as black owned company to get our money. Placed order back in April & it still hasn’t been fulfilled. Shut them down at this point.
June 10, 2022
Unprompted review
Reply from souk + SEPIA
Hi Simon,
We appreciate your letting us know what you think about us. Others may see this as negative, but we thank you for allowing us a chance to be understood. We understand your frustration, but we're a 100% legitimately black led and owned business headquartered in New York.
Sure, some of our items do ship from parts of Asia as we are an online marketplace with suppliers across the globe, this doesn't mean that we are from China.
We hear your cries of help and have been working on the acquirement of two warehouses in NJ and CA to significantly reduces shipping times. We would really like to take a closer look at this case. We shall process your refund once you reply back to us with your order number and email address.
We are looking forward to hearing back from you so we can begin smoothening things out!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Exceptional Service
Order #1318
Gladys was Great! Absolutely a 10 meaning providing me with exceptional support and service. Even though 1 of my items were sold out I was provided with 3 options.
June 9, 2022
Unprompted review
Reply from souk + SEPIA
Hi Carla,
It's just simply amazing and feels so rewarding to see you satisfied! We live to celebrate these moments of joy with you. Gladys truly has been one of our best people. You can count on her to resolve your problems! We hope to see you again next time! Your feedback means a lot to us!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
UPSET and DISSATISFIED
I placed 2 orders back in January. I have not received my items yet. I have contacted the company over 10 times requesting a FULL REFUND and still nothing. I reported them them to SHOP but they are not responsible. This company is FRAUD.... BE CAREFUL WHEN ORDERING.
June 9, 2022
Unprompted review
Reply from souk + SEPIA
Hello Ingrinette,
As we read your feedback, we cannot help but feel embarrassed and disappointed in ourselves at the same time. It is clear that we haven't been able to make you happy, and that is only natural because of the excruciatingly long waiting time you had to go through.
Upon checking, we see that we have processed a refund via PayPal. We may have given you the impression of being a scam company, but we are 100% legitimate. We are truly sorry for causing trouble and hope you can give us a chance when the shipping times are finally back to normal after the backlogged orders are dealt with.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
I don't understand why it takes 5…
I don't understand why it takes 5 months to receive your package. I love the products but heriateing about ordering again.
June 8, 2022
Reply from souk + SEPIA
Hello Debbie,
Thank you for writing in! It's all thanks to the backlogged orders of 6 to 8 weeks. This is the main reason for the delays, but we're happy to announce that this storm is finally meeting its end as shipments have started to be delivered recently. In fact, your item has also been delivered as per the USPS tracking number.
We hope that information helps! Please don't hesitate to write us back should you have additional questions and concerns. Praying for days of abundance ahead of you!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
I made my first purchase on April 16th…
I made my first purchase on April 16th 2022, inquired via email and was offered a 25% discount or a full refund, I asked for the discount; my mistake!!! I am still waiting, no information on when my dress will be shipped, there is no change in shipping information to date. I was told that my dress would ship at the end of the month, then I checked three times and the site said they are “ under reconstruction “
🤦♀️
At this point, I want my money back! Horrible business practices
June 8, 2022
Unprompted review
Reply from souk + SEPIA
Hello Cheron,
Thank you for reaching out and stating your issue. We totally feel embarrassed that you had been waiting an excruciatingly long time for your order.
Being a company who genuinely cares for your how our customers feel, we're really sad to hear this. We have just processed a refund for you today and you will be sent a notification through email. It should take about 3 to 5 business days for the funds to settle back to your card.
We hope this helps! Please don't hesitate to write back should you have further questions or concerns. Wishing you a pleasant rest of the evening!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Poor management
I'm here to join the chorus of dissatisfied customers who purchased clothing this year. It is now going on four months since my order was completed, and no update on when my order will be shipped. At one point I would have been more understanding of processing delays. I'm long beyond that point. I've received some solicitation to come back to the site and buy more items at least once a week if not more. Instead of heavy advertising for folks to come to the website and buy more products that won't ship timely, why not focus all time, effort, and resources on addressing the existing customers who are fed up for not receiving their merchandise? I've never seen such a blatant and bold act of poor customer service and business management. I have sent numerous emails and received nicely articulated responses of having no update. Don't waste your hard earned money with a company that does not truly value their customers (at least not more than their revenue).
June 7, 2022
Unprompted review
Reply from souk + SEPIA
Hearing about how your experience went, we feel horrified and disappointed with ourselves as a business. We completely understand the weight of this burden on your mental health and how it may affect your everyday life. To start, we will have to receive your email address so we can unregister it in our mailing list. We understand it looks insensitive sending automated advertisements via email all while you haven't even received your items yet. We hear every single cry for help of our customers which is why we have been working to acquire a couple of warehouses in NJ and CA. This will be our long-term solution for the backlogged orders to end it once and for all. We are looking forward to hearing back from you again so we can start helping.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Ordered from them on March 25th
Ordered from them on March 25th, sent an email when I did not receive anything by the end of April. They offered to credit my card for 25% of the purchase price. Never happened. I asked for a full refund on June 1st. Still waiting……. Never ordering from them again,
June 7, 2022
Unprompted review
Reply from souk + SEPIA
Hello, Virginia! First off, thank you for giving us a chance to resolve this. By expressing your problem, we now have a chance to fix this and make things right. To make that possible, we will be needing your order number along with your email address so we know which order to look at. We have sent you a request for these info via Trustpilot. We are looking forward to hearing back from you soon!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Reply from souk + SEPIA
Hello Trymica,
Thank you for writing in about your sentiments. We absolutely wish to see what we can do to help you. Will you please let us hear how you would like us to fix it? We shall send you a follow-up email shortly to see how we can be of assistance.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
FRAUUUDDDDD
This is absolutely disrespectful. I ordered from them one time before and was extremely happy with my order. This time I ordered $518 worth of clothing on 4/11 and have not yet received a tracking number. I’ve emailed and they keep sending automated messages that have nothing to do with the email I sent.
This is absolutely ridiculous, people work hard for their money and to have a black owned business carry on like this is so unacceptable. I have asked for a refund in the form of my money and even now I am willing to accept my order but they are leaving me no choice other than to dispute the charges as fraud with my bank.
I wish had come to see reviews sooner I would not have ordered from them. It is so frustrating when someone is basically playing with your money.
June 7, 2022
Unprompted review
Reply from souk + SEPIA
Hi Leandra,
Thank you for writing in! We feel extremely ashamed for the inconvenience we have brought upon you. As a business who cares about our customers, it pains us to hear these things happened to you.
It was only right by you to request for a refund as, admittedly, we believe that we lacked fairness in the situation. Must be a misunderstanding with the dates, but upon double-checking, we've found that the order in question was actually placed on the 30th of April.
That fact considered, the shipping of your order indeed took quite longer than what's acceptable. The backlogged orders of 6 to 8 weeks were the reason for the delays. Anyhow, we are really sorry about the outcome of this order. Although this isn't how we wanted things to wind for you, we are happy to tell you we've processed a full refund back to your card for the $518.58 USD.
We hope this helps! Please don't hesitate to write us again if you have further queries or concerns. Wishing you a pleasant rest of the day!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
I ordered 2 items on March 9th and it…
I ordered 2 items on March 9th and it is now June 6th and I STILL haven't received it. I am so disappointed. They keep sending automated emails to me. This is the absolute last time I will ever order from them again. I've bought several items the past few years, but this it. This is horrific.
June 6, 2022
Unprompted review
Reply from souk + SEPIA
Hello Robin,
Thank you for writing in! We know how these backlogged orders have been affecting our entire business and more importantly, the trust that y'all have bestowed on us. We're fully aware that the past few months have not been so great for us and mostly you, our beloved customers. Therefore, we have been working up to speed to acquire a couple of warehouses in California and New Jersey as a long-term solution for the shipping delays which we know have been greatly agonizing for everyone. We hope to redeem ourselves to everyone and we can only pray that you can give us a shot at that.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
I feel cheated
I read all the bad reviews and I’m in the same boat. They have cute clothes and I ordered from them and it’s been 2 months and nothing. I will never shop from them again!
June 3, 2022
Unprompted review
Reply from souk + SEPIA
Hello Claud,
Thank you for sharing your thoughts in here. We know how tough it is to be in that position. Believe me, we understand. It would be best for us to take a closer look at your order for us to determine the best course of action.
We have sent you request for additional information such as your email address and your order ID/s. Once we have these, we'll be ready to take on the case. Please do respond to this request.
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Satisfied customer
I have had a wonderful experience with souk+SEPIA. I ordered a pair of shoes and the shipment took longer than usual. I sent an email to check on my order. The response se was quick and Gladys was very professional and helpful. Gladys assured me that my order would be shipped soon. I also received 15% of my money back for the inconvenience and 15% off my next order. The merchandise I order never disappoints me. This company has the best customer service I have ever experienced. I appreciate them and I will always be a satisfied customer. Thanks souk+SEPIA ❤️
June 2, 2022
Unprompted review
Reply from souk + SEPIA
Thank you so much, K. Mullins! Amongst the barrage of anger and negativity towards us, your words are like an oasis in a desert. We're truly blessed to have Gladys in our team! We hope that your next one is just as good or better! We've invested a lot in our customer service systems as amazing customers deserve an amazing customer care.
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
This company is a bunch of crooks
I made a purchase from their site in April 2022, It is now June 2022 and they still have not shipped my order. When I contacted about it they apologized for the delay and offered me either 25% off my order OR a refund in the form of store credit. I wouldn't ever shop from this company again so I chose the 25% off and to continue to wait. They did not refund me 25% of my order but instead sent me a $10 store credit. They also said it would take another 6-8 weeks before they ship my order. This whole company is a scam.
June 2, 2022
Unprompted review
Reply from souk + SEPIA
Hello Billie,
Before anything further, we would like to sincerely apologize for the series of troubles that we have inadvertently caused upon you. We couldn't process a refund for the reason that there had been problems with a couple of our payment gateways which we are still currently trying to fix at the moment. However, we can process refunds through PayPal and it would have been possible had there not been a chargeback filed on your end on June 4th.
We are not trying to run away with your money. We know how y'all work hard for your money and we would never tarnish our reputation by seizing our customers' hard-earned funds. We worked so hard to grow the company, built it with our blood and sweat and tears. We would never do anything that would render our efforts useless.
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
RUN!
Used to be my favorite brand, I purchased orders last year and loved what I received.
I now have three orders that have been placed between 2 and 5 months ago, have received the same long winded and insubstantial emails that everyone else has about shipping delays, and after requesting a refund a month ago, got more run-around about how they’re transitioning into a new payment system (insert more rambling excuses here).
They are unfortunately not to be trusted. They will take your money, keep it, and you will most likely never get your purchase into your hands. Don’t waste your money or energy here.
June 1, 2022
Unprompted review
Reply from souk + SEPIA
Hi Nandi,
Thank you for writing in! We totally feel sorry for how your orders went, but we would like to take a closer look. Please let us know what your email address is along with the order numbers in question. We have sent the request here on Trustpilot which should be sending you a notification. Once done, we'll do all the necessary actions to resolve this for you. Looking forward to your response!
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
I placed an order on February 28th
I placed an order on February 28th, 2022 and after a month with no shipping info, I emailed the contact given on the site only to be sent an apology for the delay and was offered a $23 refund and a discount code for future purchase, along with a request to submit a positive review about the handling of my issue. I planned to submit a review, but not until I received the product I already had paid for. Since then, they posted a shipping delay notice on the site but we are now entering June, well past the 60 days they say their orders are being delayed. They have stopped responding to my monthly inquiries and the number posted on their site? Surprise surprise, it’s a NON-WORKING number and it hangs up on you offering no other resolution or resource. Absolute scam and horrible business practices. As sad and repetitive as it is, I sincerely wanted to support a fellow black-owned business and ended up beyond disappointed.
May 30, 2022
Unprompted review
Reply from souk + SEPIA
Hello Bonnie,
Thank you so much for speaking out your truth. It is a tough pill to swallow, but admittedly, we have indeed been lackluster in terms of our services these past couple of months. Everything is slowly going back to normal now, though. In our past responses to customers, we have been happily announcing the acquirement of two warehouses in CA and NJ respectively. We are super excited to have them up and running to cut down shipping times. By the way, we do not have a voice support channel just yet, only emails and chats. The phone number is supposed to take you to a voicemail where you can leave your message. We are truly sorry for the disappointment you have been through. We know this has been tough for you and we really do wish things could have gone better for you.
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
It’s been two months and still no…
It’s been two months and still no outfit received. They’ve stopped responding to my email.
*additional edit*
They contacted me after this review and offered future discounts or full refund. I went for full refund. I have received the refund.
They blamed the delay on supplier dispute. Personally I feel they probably doing something very wrong because I found the same outfit in a different online shop at 4 times cheaper than theirs, and I received my order in under two weeks.
My order was on March 15. Today is June 1st. Just tread carefully. I was unlucky. I lost the excitement one gets when the place an online order and look forward to the item.
Maybe you will be lucky.
May 30, 2022
Unprompted review
Reply from souk + SEPIA
Hi Rahma,
Indeed, what you have been through is something we can call 'unlucky' and 'unfortunate.' It's true that we have been in a battle with some suppliers which is why we are acquiring two new warehouses in CA and NJ respectively to dramatically cut down shipping times.
The reason you may find some of our stuff in other stores is because our suppliers also supply other brands and while it would be really good for us to have them exclusively deal with us, we wouldn't want to lock them in a contract that would hinder them to hustle freely.
Sorry for dulling the spark and excitement you feel from online shopping. We really wish you could be around when things are back to normal. Would be lovely to offer you a service you truly deserve.
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
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