YA'LL, they have rebranded themselves as a company called Kelly Obi. They literally have the exact same clothes that Souk + Sepia had. I am sooooo annoyed because they truly were my favorite and tur... See more
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I would like to thank Aly for her quick response to a E-mail I sent in reference to confirming my refund.My order # was UJSS129193.I am so happy for Souk +Sepia professionalism and always putting ther... See more
Company replied
DO NOT PURCHASE A THING FROM THESE SCAMMERS! I would give ZERO stars if I could. This company is TRASH! I wish iInhad read the reviews beforehand. They are giving authentic black owned companies a bad... See more
I ordered a few items from souk + SEPIA and they sent half of my order quickly. The hoodie dress was excellent quality and fit beautifully. An email was sent informing me that the other items were bac... See more
Company replied
Company details
Contact info
209 W 38th St, #405, 10018, New York, United States
- gratitude@soukandsepia.com
- soukandsepia.com
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Ordered my purchases on April 17th and…
Ordered my purchases on April 17th and here I am almost June still waiting. Every time I reach out I get same lengthy email about delays in shipping. Ridiculous

Reply from souk + SEPIA
Refund Not Received
On April 27th 2022, I ordered sandals from Souk Sepia and after almost a month of waiting, I was emailed on 5/20/22 that my order had been canceled and a refund had been issued to me. As of today 5/28/22, I’m yet to receive my refund or any response from customer service pertaining to the status of my refund. After seeing all the negative reviews on this site as well as others, I’m disappointed that I didn’t check it out before ordering from this company.
Edit: Although it was strange for the company to request my PayPal email as a form of refund even though it wasn’t my original payment method, I still obliged and provided that info expeditiously. Yet as of today, 6/16/22, I still have not received a refund. Please beware of this company.
Final edit: As of 6/21/22, my money was finally refunded to me through PayPal. I am glad I wasn’t scammed out of my money but I’m still dismayed about the persistence needed to get it.

Reply from souk + SEPIA
It’s been 2 months still no tracking…
It’s been 2 months still no tracking and no products. At this point I give up.

Reply from souk + SEPIA
Do Not Buy From Souk and Sepia
I hate to leave a review like this but it is what it is. I placed 2 orders on January 9, 2022. One order for a coat and the other for a 2 dresses and a hat. I waited patiently for a month without a tracking number or anything. I reached out and like everyone else I received a lengthy email explaining that there were shipping delays and blah blah blah. They asked me to wait like 3 more weeks and said I should have my things. I waited another whole month with no tracking info, nothing. I reached out again and again I got another lengthy email of excuses. I waited ANOTHER months and with no items in site I disputed the charges via paypal and received every penny. Do no buy from this merchant.

Reply from souk + SEPIA
WORST EVER !!!!!
Hello, I ordered a blouse , a pair of earrings and a pair of sunglasses. The blouse I ordered looks nothing like the advertised piece. It was boxy and had no shape to it. I still haven't received my sunglasses or earrings, it's been over 3 months. DO NOT ORDER FROM THIS COMPANY. THEY ARE AWFUL !!! I don't normally leave reviews, but this was the worst experience I've had with a business !!!!

Reply from souk + SEPIA
Shame On You Souk & Sepia!!!
They need to shut Souk and Sepia down! Why is the website still up?! It's crazy! I ordered a couple of items from them January 15, 2 items January 16, and 1 other item January 20. They have a lot of cute clothes, and appear to be a legitimate website. However, they've proven they can't be trusted. People work too hard for their money, and no one has time for fraudulent practices pertaining to their money. I did receive the 2 items I ordered on January 16, swiftly. A sweatshirt, and matching pants. So, I thought I will surely receive my other items. When I noticed I didn't receive a shipping notification pertaining to my other items (in a reasonable time), I contacted them on several occasions. Like everyone stated, they send you an essay of phony apologies as to why your items haven't shipped. And how they appreciate you as a customer. They lie, and insure that your order will ship eventually. They never deliver on their promises. When I ordered from them, their shipping delay excuse (at the time) was to blame it on the Chinese New Year, smh. I got sick and tired of waiting around for them, and demanded a refund for all my other items that wasn't fulfilled. It was a month, when I didn't receive my other orders, smh. I just visited their website (just now), and they still have a shipping delay alert. Only this time, it's different. That's ridiculous, and tells A lot! Buyers beware! Please, don't waste your money or your time! Souk and Sepia, you should be ashamed of yourselves! Your ridiculously high priced items should be shipped to customers at a reasonable time. There's no excuse, it's wrong what you have put people through, and unacceptable!

Reply from souk + SEPIA
em for…
Received an email my final item for 39.99 was canceled due to "out of stock" however the same day i received the email this item was available "In Stock" but now at full price. Today my items arrived but my "Sandal" were not What i purchased and again I another lame excuse that does not make even the slightest bit of sense🤔🙄

Reply from souk + SEPIA
Don't buy anything from here!
I initially ordered a sweater back in November and it delivered within 2 weeks, so I had no issues. I ordered my 2nd item at the beginning of February 2022 and literally have not received as much of an update on where my order is and when its scheduled to ship. I have been in touch with someone named "Fits" who has been trying to help me but they provide overly long and apologetics emails with no useful info and only to wait a little longer. While they have been nice to interact with, it has provided no help in getting my order. I have since requested a full refund and can no longer accept over 3 MONTHS to get one item. I would NOT recommend purchasing anything from this company due to their terrible shipping.

Reply from souk + SEPIA
I purchased a dress one week ago and…
I purchased a dress one week ago and been email them since the the same day I place the order to cancel it because it was a mistake and it’s been 8 day and no answer at all I even pay for express delivery and it hasn’t even been ship I don’t know absolutely nothing about the order but they surely run the next business day to get the money from my debit card , I am 100% sure this place it’s a scam and I been caught in it . I feel so stupid and Mad 😡

Reply from souk + SEPIA
Trash
I ordered their finale sale Darien Jacket in an xl! It took forever to get here.. I opened the bag they gave me a medium… I am highly upset and disappointed…. This is ridiculous.

Reply from souk + SEPIA
Bizarre - and no order to be found.
Souk has been the most bizarre shopping experience I have had to date.
I ordered nine weeks ago and I've been in contact with them about my order - they are very responsive and write out these incredibly apologetic, long, well thought-out and wordy emails about why your order is nowhere to be found.
Still no order. It's very strange.
Word of advice to Souk: Use the same energy and resources that you're using on communications and those pretty social media posts and re-allocate to actually getting your orders out.

Reply from souk + SEPIA
I have not yet received my item
I have not yet received my item! I placed the order April 14th! That is CRAZY!

Reply from souk + SEPIA
My rating is based on you guys…horrible shipping
My rating is based on you guys shipping. I ordered well over 1 month ago and I just now received one of my orders. I never received an email telling me that my order had been shipped. There’s a disclaimer on the website informing customers that orders are backlogged, but I ordered from you guys over a yr ago and even than; the order took way to long. As a result of your poor shipping I don’t even want to shop with you guys again. Waiting 2 weeks for an order is a lot. Waiting over a month is a disgrace.

Reply from souk + SEPIA
If it ain't right it ain't right
Have yet to receive my package. Or any communication about why it's so delayed. It's been over 3 weeks and no word. They forward you to a tracking website that doesn't even track your package. There's no way to get a hold of customer service. If the item I got wasn't on sale I would cancel the order but it was final sale. Really disappointed because I love the styles I see on the site but not pleased with the service and there's plenty of other sites with cute clothes. Maybe not black on but if it ain't right it ain't right.

Reply from souk + SEPIA
Waste of money and time.
I placed an order on 4/5 and the order was in process for almost a month. I asked for the order to be cancelled and my money refunded. This still has not happened. To further increase my frustration and lack of confidence in this company. The shoes shipped and arrived 1 month after I placed the order and the order was to have been cancelled. The package was damaged, the box was crushed, jewels has fallen off one of the shoes because the glue used was garbage. Who ever packaged the shoes did NOT PERFORM A QUALITY CHECK as the jewels that fell off the one shoe were placed in the bag with the shoe where all the jewels were in tact. This has been the worst shopping experience with a company I have ever had.

Reply from souk + SEPIA
I love everything I purchase ❤️ Bravo…
I love everything I purchase ❤️ Bravo ladies!
Let me know if you want me to tag my outfits and how I pull it together! I always get major compliments and the question....where did you get that from !

Reply from souk + SEPIA
Exceptional Customer Service
I must say this brand has is exceptional customer service. I was a manager at a boutique in Beverly Hills, California and customer service was a core focus for me and the growth of my location. This is exactly the type of service that will prompt a positive social media comment/ review.

Reply from souk + SEPIA
It has been a month since I ordered…
It has been a month since I ordered something, I still didn't get a tracking number.

Reply from souk + SEPIA
I ordered a size 9 the shoe says 40 I…
I ordered a size 9 the shoe says 40 I can’t get my toes in the shoe I’m very dissatisfied these a very cheaply made as well the rubber is like hard plastic the colors aren’t as vibrant as the website shows !!! HORRIBLE

Reply from souk + SEPIA
Ordered a leather skirt in mid…
Ordered a leather skirt in mid November, I never received what I ordered! After several emails and was asked to give it a few more days!! Then when I sent another email expressing my concern, they gave me a 15% credit ! Four more weeks went by and still no package, I finally ask for a full refund, I only received it because I threaten to report them to the BBB! That was the end of January!😡The website has some very nice things on it but I really think this is a scam!!

Reply from souk + SEPIA
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