Soul Drifter Guitars Reviews 

387
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including specialized and hard-to-find guitar parts, expressing great satisfaction with their purchases. People frequently highlight the prompt dispatch and remarkably fast delivery, often arriving quicker than expected, even for international orders. The service is consistently praised for its helpfulness, prompt communication, and overall efficiency, with staff being knowledgeable and supportive. Reviewers also appreciate the wide selection of unique guitar parts, often finding items unavailable elsewhere. Many people express overall satisfaction, highlighting that it is always a pleasure to purchase from the company and they would gladly do business again.

What people talk about most

Product

Clients share positive opinions on product quality, often highlighting items like the Tone Vice Treminator... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping and prompt... See more

Quality

Users describe positive interactions with quality, with many customers praising the excellent quality of... See more

Service

Reviewers mention positive feedback about service, consistently praising its excellence and promptness.... See more

Order

Customers had positive experiences with order processing and delivery, frequently noting that orders were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very prompt service, packed and booked an hour after placing the order, delivered in NZ a week later. Client is very happy with the new pots in his Jazzmaster. Definitely recommend Soul Drifter Guitar... See more

Rated 5 out of 5 stars

Soul Drifter Guitars is legit and I am Happy with all my purchases. Fast delivery via AusPost( no tracking number though). Will be buying more guitar plectrums from them . Cheers

Rated 5 out of 5 stars

Ordered the Tone Vice Treminator for my Floyd Rose setup and it arrived in good time. It has greatly improved the tuning stability of my guitar and I highly recommend it.

Rated 5 out of 5 stars

I have so much love for Soul Drifter Guitars. Excellent, responsive, and friendly customer service. When you speak to the owners you know they're passionate about what they do. Outstanding quality at... See more


Company details

  1. Musical Instrument Store

Written by the company

Unique and vintage guitars and basses in Sydney Australia. Premium instrument accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

387 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(387)

119 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Order placed weeks ago

Order placed weeks ago, for local delivery. Still hasn’t arrived.
No number to call for service.

March 29, 2026
Soul Drifter Guitars logo

Reply from Soul Drifter Guitars

Hi Jay - I just left a voicemail on the number attached to your order. You had selected an untracked shipping method and got in touch with us last week to raise this issue. We asked that you give it a couple of days and let us know if it wasn't delivered then so we can send out a new one. Please call us back so we can confirm your address and do that.

There is a chat widget (which you used) on the website, email that you can respond from your order confirmation and contact information including phone number also listed on the Trustpilot page. You now also have a voicemail you can call us back from.

Rated 4 out of 5 stars

Title: Great seller, but disappointed with the Pyramid Black Wires

Title: Great seller, but disappointed with the Pyramid Black Wires

"Regarding the seller, Soul Drifter Guitars: Excellent service, very professional and fast shipping. Order #4577 arrived quickly via Australia Post.

However, I am disappointed with the Pyramid Black Wires strings. They are quite expensive, and the quality did not meet my expectations: the high E (.010) string broke within the first hour of playing. Also, the black coating started fading away after only 30 minutes. While the sound is nice, the quality-to-price ratio is poor. I recommend this shop, but I would suggest avoiding this specific string set."

January 8, 2026
Rated 4 out of 5 stars

I purchased the red titanium set for my…

I purchased the red titanium set for my Gotoh bridge and the string lock screws are already scratched up. I purchased a purple set last year and they are fantastic but the red set seems different, it’s more like a coating than the purple. The purple is more like an anodized screw while the red is colored and then has a clear coat over it. I probably would have bought a different color if I’d known how easily they scratched in red. It would also be nice if the fine tuner screws came with new retainers as the original ones broke when I removed them to install the red ones. No fault of soul drifter just would be a nice gesture to be able to reinstall them.

February 26, 2026
Soul Drifter Guitars logo

Reply from Soul Drifter Guitars

Thanks for the feedback J! We've emailed you separately to try and fix this issue up for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look