Soulful Food Reviews 

672
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I really rate this product highly. I’m always looking to prepare meals from scratch using Whole Foods myself with a plant based emphasis. If I haven’t got time these one pots are a fantastic backup -... See more

Company replied

Rated 5 out of 5 stars

Fantastic tasting meals make your life so much easier, getting in from work do some veg or salad pop a meal in the microwave bobs your uncle. Also communication from the guys at soulful food is grea... See more

Rated 5 out of 5 stars

I’m going through chemotherapy and everything tasted horrible for sometime BUT not Soulful Food vegan food offerings!! The prepackaged week supply box was very good value for money and I will de... See more

Company replied

Company details

  1. Meal Delivery
  2. Food Manufacturer
  3. Food Producer
  4. Grocery Delivery Service
  5. Online Food Ordering Service

Written by the company

Soulful Food makes delicious ready meals, soup and salad dressing with nutritional goodness in an easy to use OnePot, available for retail and wholesale.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

672 reviews

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No recent history of asking for reviews

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4.3

All reviews

(672)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, always delivered on time and packed well

November 17, 2021
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Reply from Soulful Food

We aim to please! Thank you for your review!

Rated 5 out of 5 stars

ONE POT MEALS - PERFECT FOR LUNCH

I buy the one pot meals. They are a perfect size for lunches and quite filling. I have tried them all apart from the ones with quinoa, as I don't like it.
They are really healthy and very tasty, just a few minutes in the microwave and you are good to go.

November 16, 2021
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Reply from Soulful Food

So glad you enjoy the OnePots! Thanks for leaving the review - we couldn't ask for more!

Rated 2 out of 5 stars

I was so looking forward to receiving…

I was so looking forward to receiving my first order with you. The order went through and the payment was fine and I even got a confirmation email letting me know when the items would arrive. However the next day I received another email stating you don't deliver to my area and so you would be cancelling my much wanted order.

Now I may live in the Highlands, and geographically the Highlands is still in mainland UK, so I don't understand why deliveries from your company can not be made to my area. I live 10 minutes away from the city of Inverness so I am still confused as to why we are penalised when it comes to trying to purchase goods that we would like, only to be let down by certain company's that do not have geographical knowledge of the UK.

It;s a shame as your food items looked so appealing and I would like to think that after purchasing some of your items, I would have become a regular customer of yours.

November 15, 2021
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Reply from Soulful Food

We're very sorry about the delivery situation Shona and that we can't currently deliver to the Scottish Highlands, we really want to, and we're working on it! We've updated the website to make this clearer now ♥️

Rated 5 out of 5 stars

Brilliant food

Brilliant food, all natural and tasty, great customer service and turnaround from order to delivery!

November 8, 2021
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Reply from Soulful Food

Thank you for your review! So pleased that you had such a great experience and enjoyed our meals so much!

Rated 5 out of 5 stars

Great tasting food

Great tasting food - tastes home cooked. Also great variety.

November 4, 2021
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Reply from Soulful Food

Thanks A! We can't wait to see what you order next!

Rated 1 out of 5 stars

7 day 'box' - Handling not professional and doubts on freshness

I ordered a 7 day 'box'.
The delivered box had 2 of the items where the top had been pierced so it was not handled correctly and I had no idea of the condition of the fresh food.
One of the items , although it had a 'USE BY' date within a few days time was showing as 'inflated' so again I was not sure of the freshness.

The other items were fine and I did enjoy those labelled as spicy.
Therefore I was mainly disappointed with the fact that the handling and freshness of some items was not done properly, considering how much was paid.

October 27, 2021
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Reply from Soulful Food

We're really sorry to hear that your delivery wasn't up to our usual standards. We'll take a look into this straight away. Do feel free in the meantime to email us at hello@soulfulfood.com if you have any further comments.

Rated 5 out of 5 stars

All round excellent..

All round excellent... food and service!

October 25, 2021
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Reply from Soulful Food

We couldn't ask for more than that - thank you for the review!

Rated 5 out of 5 stars

Tasty meals

I love these tasty and healthy meals I usually take one to work for lunch to be honest I haven’t tasted one I don’t like it’s a pity that supermarkets never stock the full range

October 25, 2021
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Reply from Soulful Food

Thanks for the review Ian and we're glad we're keeping your lunchtimes interesting! We're always looking to expand our supermarket range.

Rated 5 out of 5 stars

Really delicious food

Really delicious food wether you are vegan or not.
Rush a quick pot to fill a hole.
Better to put into a bowl a take some time, it is so good to eat food with a depth of flavour created with skill and quality ingredients.

October 21, 2021
Unprompted review
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Reply from Soulful Food

Thank you Chris, we're pleased you found a Soulful moment in your day ❤️

Rated 5 out of 5 stars

Very efficient

Very efficient, great communication and packaging

October 14, 2021
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Reply from Soulful Food

Thanks for the review Adam! We love our packaging too 🎁

Rated 1 out of 5 stars

Incompetent.Late.Poor communication.

Ordered 5 days in advance and these imbeciles sent order late, did not contact me, or inform me what was going on till i contacted them. All round poor communication. The incompetence comes from sending order to the wrong address, then letting me know a day later, your order is not going to be delivered. We can deliver it one week later, oh great thanks but will you deliver it to the right address. Absolute joke of a company. Seem very lazy and inconsiderate, i will assume its just like there food. I will never recommend mediocrity and incompetence. I wont be using them again and buyer beware.

September 17, 2021
Unprompted review
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Reply from Soulful Food

Hi there,
We are very sorry to read how unhappy you are with the service you received.
We take matters like this very seriously and in this instance, this issue happened in extenuating circumstances where a computer had broken and human error is to blame. We wouldn’t know there was an issue until you didn’t get your delivery. It was offered to be replaced the next day but instead, you received a refund as requested. Should you wish to discuss this further, please drop us an email at hello@soulfulfood.com

Rated 5 out of 5 stars

Great food

Great food ! Well packaged and promptly delivered. Easy as that !

August 18, 2021
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Reply from Soulful Food

Thanks Abi! We're pleased you found us so easy and convenient 😍

Rated 5 out of 5 stars

Just amazing

Just amazing. I've had a so many great vegan meal options recently. I feel this company take a pride in great flavours, great ingredients and proper textures.

August 16, 2021
Unprompted review
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Reply from Soulful Food

Thanks for the review Brendan! We certainly do take pride in our bold and delicious flavours, and we're proud that everything we make is done with the best ingredients ♥️

Rated 4 out of 5 stars

Overall very good vegan food

Overall very good vegan food. Not a vegan myself (currently vegetarian) and was positively amazed by taste and the nutritional values (a lot of other vegan options I see have high carbs and fat and are low in protein). Could be 5 stars if the minimal free delivery order was lower in price or if the food had slightly longer use by dates (I didn’t manage to finish all of the food before it expired and the texture from a couple of packs I put in the freezer was nowhere near as nice) or if more supermarkets stocked your products (currently only saw limited options in whole foods which is too far away to go there frequently).

August 11, 2021
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Reply from Soulful Food

Thank you for the review Georgy! We're thrilled you enjoyed us so much!
You can find our yummy meals in Tesco, Ocado and on Amazon Fresh ♥️

Rated 5 out of 5 stars

Perfect Pots

I've made multiple orders through Soulful and every time they've been brilliant. There emails are straightforward and easy to understand and their is a good level of communication until the delivery is received. The courier they use always seem to deliver on time, are able to find the address and don't tend to mishandle the parcels either. The food itself is excellent and full of flavour, filling and bursting with goodness. My personal favourite is the lentil dhal which is one of the best microwave curries i have ever tasted and would hold its own against super premium brands. They're generously portioned and I like they they're packed full of goodness. They also freeze perfectly and are easy to defrost for a quick meal. I would 100% recommend to anyone.

August 10, 2021
Unprompted review
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Reply from Soulful Food

Mrs Jones, we don't write our own reviews, but if we did, they'd look like this! Thank you for such a great review!

Rated 4 out of 5 stars

Lovely tasty food

Lovely tasty food. A bit spicy for me at lunch time. No complaints otherwise

August 1, 2021
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Reply from Soulful Food

Thanks Sandy! We have lots of OnePots with little to no spice that can bring some soul to your lunchtimes!

Rated 5 out of 5 stars

Food absolutely gorgeous

Food absolutely gorgeous, delivery awful DPD. Food left outside someone else’s house all day in heat. Took hours to locate.

July 22, 2021
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Reply from Soulful Food

Thank you for the review Shelley! We're thrilled to hear you loved our tasty meals! We will take the delivery feedback on board, if you have any more information, please email hello@soulfulfood.com ♥️

Rated 5 out of 5 stars

I’m going through chemotherapy and…

I’m going through chemotherapy and everything tasted horrible for sometime BUT not Soulful Food vegan food offerings!!

The prepackaged week supply box was very good value for money and I will definitely buy again!!

It ticks all my boxes, vegan, healthy, nutritious, delicious and not cooked by me! The quantities were generous and even my “meat and two veg” husband loved them!

July 19, 2021
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Reply from Soulful Food

Thank you very much indeed for your review Philippa! Sending our best wishes from Team Soulful ♥️

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