I ordered the drawstring ponytail and it looks exactly like my hair. I prefer the natual look and love my gray. The ponytail blends with my hair very well. I have ordered so many ponytails and afro... See more
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Review summary
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My experience is very great with lady soul wigs I have been buying wigs for many years and I am very truthful none like this company people don't even know that I am wearing wigs my hair is white and... See more
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I purchased Sonya, words cannot express how very happy I am.This wig is simply stunning with just the right color (not overly gray) if you’re looking for a subtle touch. It came beautifully packaged w... See more
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Absolutely love this wig! ⭐⭐⭐⭐⭐ The quality exceeded my expectations. The hair is soft, full, and looks very natural. It was easy to style, fits comfortably, and I look forward to receiving many comp... See more
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Company details
About SOUL LADY
Written by the company
SOUL LADY is a trusted brand in providing premium quality human hair wigs. Our brand is dedicated to empowering women to feel confident and beautiful by offering a top-notch selection of human hair wigs that cater to our customers' unique needs.
SOUL LADY provide short bob wigs, classic bob style and trendy chic bob styles, 13x4 lace front wig, 13x4.75 lace front wig, 13x6 lace front wig, full frontal wigs, 360 lace wigs, 4x4 lace wigs, 5x5 lace wigs, 4x6 lace wigs, and we provide wig-custom service, you can easily custom your ideal wigs. SOUL LADY also have 10A grade virgin hair weave, hair extensions, we will upload them to our site soon.
We've built our own warehouse in GA, that means we will have the ability to provide a faster free shipment soon. High quality service will always be the first and most important thing that SOUL LADY provides to customers.
Shop with confidence at SOUL LADY and find your perfect look today.
Contact info
30566, Oakwood, United States
- +1 646-821-7855
- service@soulladywigs.com
- soulladywigs.com
4.0
Great
523 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SOFT AND BEAUTIFUL!
This is my FOURTH and the BEST!
I ordered Wavy 5x5 Lace, 10 inch, light salt and pepper wig. And it is just beautiful. This is my 3rd or 4th from SOUL LADY and they just get better and more beautiful. I love this and could not wait to share!
October 20, 2025
Unprompted review
Reply from SOUL LADY
Hello Yvonne,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your new Wavy 5x5 Lace wig and that it’s your favorite so far. Your continued support means the world to us, and we’re so happy we could keep exceeding your expectations.
Enjoy your beautiful wig, and we can’t wait to serve you again!
Best regards,
Soul Lady Wigs
Excellent Company to do business with.
The wig arrived timely and beautifully packaged. I am very pleased with it.
October 19, 2025
Unprompted review
Reply from SOUL LADY
Hello V. Love,
Thank you so much for your kind words and 5-star review!
We’re thrilled to hear that you’re happy with your wig and the packaging. Your satisfaction means everything to us!
We truly appreciate your trust and support, and we look forward to serving you again soon.
Best regards,
Soul Lady Wigs
The products are of superior quality…
The products are of superior quality and shipping is expeditious! If you encounter a problem, they strive to correct it. Response time is fast. They care about the customer.
October 15, 2025
Unprompted review
Reply from SOUL LADY
Hello JB,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re satisfied with our product quality and fast shipping.
Your kind words about our customer care mean the world to us — we always aim to make things right and ensure every customer feels valued.
We truly appreciate your trust and support!
Best wishes,
Soul Lady Wigs
The color was exactly what i want
The color was exactly what i want, it matched my skin tone and looked like my real hair.
October 17, 2025
Unprompted review
Reply from SOUL LADY
Hi Amy,
Thank you so much for your lovely 5-star review! We’re so happy to hear that the color matched your skin tone perfectly and looked just like your natural hair — that’s exactly what we aim for!
Your satisfaction means a lot to us, and we truly appreciate your support!
Warm regards,
Soul Lady Wigs
First time wig order!
I have never ordered or worn a wig before but due to excessive hair loss, I felt the need to explore options for an upcoming family wedding. I was confused as to what color or type and a bit unsure of my sizing measurements so I ordered multiple things. Anna called me to make sure that my order was actually what I wanted and spent a lot of time walking me through the process and answering my questions. She also expedited the shipping and the wigs both arrived on time for the wedding, which was a huge relief. The wig felt and looked very natural and I received many compliments in my hair. Anna’s unsolicited help was so appreciated and the wig was a success! Great customer service and I will be ordering again.
October 1, 2025
Unprompted review
Reply from SOUL LADY
Hello Libby,
Thank you so much for sharing your wonderful first wig experience! We’re truly touched by your kind words. It means a lot to know that Anna’s help made the process easier and that your wig arrived in time for such a special occasion. We’re so happy you felt confident and beautiful at the wedding — that’s exactly what we hope for every Soul Lady.
We appreciate your trust and can’t wait to help you find your next perfect style!
Best regards,
Soul Lady Wigs.
Silver Gray Jerry Curly…
I purchased Silver Gray Jerry Curly V-Part Glueless Wigs Real Human Hair Salt and Pepper Short Bob For Women and the color and quality are amazing. The packaging was very nice and it made me feel special
October 16, 2025
Unprompted review
Reply from SOUL LADY
Hello Patricia,
Thank you so much for your lovely review! We’re thrilled to hear that you love the color, quality, and packaging of your Silver Gray Jerry Curly wig. It’s wonderful to know it made you feel special — that’s exactly what we aim for!
We truly appreciate your support and can’t wait to serve you again with more beautiful salt and pepper styles.
Best regards,
Soul Lady Wigs.
They worked with me in receiving my…
They worked with me in receiving my beautiful wig. In time for a special event I’ll be attending.
They took the time to listen to my needs. Thanks again!
October 15, 2025
Unprompted review
Reply from SOUL LADY
Hi Rose,
We’re so grateful for your kind words and thoughtful feedback!
At Soul Lady, we believe that every woman deserves to feel confident and beautiful—especially during special moments. We’re thrilled that we could work closely with you to ensure your wig arrived in time and matched your needs perfectly.
Thank you for trusting us to be a part of your journey. We hope your special event is filled with joy, compliments, and confidence. You deserve it!
Best regards,
Soul Lady Wigs
It is sold as human hair but I question…
It is sold as human hair but I question the quality. Its giving blend.
October 8, 2025
Unprompted review
Reply from SOUL LADY
Hi Customer,
I hope you’re doing well. Thank you for taking the time to share your feedback with us.
At Soul Lady Wigs, we are committed to delivering only the highest quality products. Each wig is carefully sourced and crafted to ensure authenticity and comfort.
To better understand your concern, could you please share more details about the parts of the wig that seem inconsistent with human hair? Your feedback will help us review the issue thoroughly and continue improving our products.
Our customer service team is always here to support you — please feel free to reply to this email or reach out to us directly anytime.
Thank you again for choosing Soul Lady Wigs. Your satisfaction means the world to us, and your feedback helps us grow stronger.
Warm regards,
Soul Lady Wigs
Good Quality product
My first purchase was of good quality and was an easy process. I had an issue with the address on the second order. They contacted me immediately and resolved the issue in a professional manner.
September 29, 2025
Unprompted review
Reply from SOUL LADY
Hi, Shilla
Thank you so much for your kind words and for trusting us with your orders!
We’re so glad to hear that you’re happy with the product quality and our service. It’s always our goal to make sure everything goes smoothly — even when there’s a small issue.
We truly appreciate your support and look forward to serving you again soon!
Best regards,
Soul Lady Team
I needed to change my order and left a…
I needed to change my order and left a message over the weekend. They called and text me and went above and beyond to ensure that they were able to accommodate my new request.
October 12, 2025
Unprompted review
Reply from SOUL LADY
Hi Mikayla,
Thank you so much for your wonderful review! We’re thrilled to hear that our team could assist you with your order change over the weekend. We always strive to go above and beyond to accommodate our customers’ requests, and it’s so rewarding to know that our efforts made your experience smooth and stress-free.
Your satisfaction truly means the world to us, and we’re grateful for your trust and support. We look forward to serving you again in the future!
Best regards,
Soul Lady Team
Love it!
My unit arrived yesterday afternoon. It's perfect! Your customizing option is the best. No straps and no combs and this unit fits snug. Thank you so much. I love it!
October 9, 2025
Unprompted review
Reply from SOUL LADY
Hi Joyce,
Thank you so much for your wonderful feedback! We’re so happy to hear that your custom unit fits perfectly and that you love it. Your support truly means a lot to us — we’re honored to help you find the perfect fit and look! Enjoy your beautiful new wig!
Warm regards,
Soul Lady Team
I had questions about my initial order
I had questions about my initial order. Soulady Wigs provided me with detailed information. Issue was resolve to my satisfaction
October 3, 2025
Unprompted review
Reply from SOUL LADY
Hi Lawanda,
Thank you so much for your kind feedback! We’re glad to hear that your issue was resolved and that our team could provide you with the information you needed. Your satisfaction means a lot to us. We truly appreciate your trust and support!
Best regards,
Soul Lady Wigs
Excellent Company with excellent customer service
Soul Lady has very nice wigs and excellent customer service. I made a mistake with my order and Sophia called me and stayed on the phone with me until we fixed the problem. She was so sweet and patient. I can’t say enough about how awesome she was. I will definitely be purchasing from this company again.
October 9, 2025
Unprompted review
Reply from SOUL LADY
Hello RW,
Thank you so much for your wonderful review! We’re thrilled to hear that Sophia was able to assist you and make your experience smooth and pleasant. Your kind words mean a lot to us. We look forward to serving you again and helping you find the perfect wigs in the future!
Warm regards,
Soul Lady Wigs
Straight hair and Water wave hair
I ordered straight hair in April and Water wave hair in August for braiding from Soul Lady. Hair is lovely - soft and the perfect shade of standard salt and pepper. Just be aware the maximum length to have it colored grey is 18” and the website doesn’t warn you. Doublecheck your order - it takes awhile to get it and sometimes the warehouse doesn’t get it right the first time or its out of stock but website doesn’t indicate that. The employees who work the text customer service are great to work with!
October 1, 2025
Unprompted review
Reply from SOUL LADY
Hello JL G,
Thank you so much for sharing your feedback! We’re thrilled to hear that you love the softness and color of our salt and pepper hair. We truly appreciate your support and your valuable insight regarding the length and coloring options. We’ll definitely take your comment into consideration. We’re working hard to improve our stock and shipping processes to provide a better experience.
If there’s anything else we can assist you with, feel free to reach out. We’d love to serve you again soon!
Best regards,
Soul Lady Wigs
I ordered the same wig I've ordered…
Sould Lady responded on Trustpilot to pretend like they were going to help. They asked me to send pics and I did. I have not heard anything further. The best thing to do is to own the error that occured in your company and replace the wig. As I stated, I was willing to return the defective wig. This is truly a shame because right is right and wrong is wrong. Clearly, I bought several of the same wig over time. Bad business Soul Lady. I will not stop until you recognize and fix this error made by your company.
I ordered the same wig I've ordered (which are not chearp) about 5 times. The last wig I received is cut differently. Someone tried to cut layers in the back which is why it is shorter that the others of the same wig I purchased each time. I have pictures that show the difference in what I have ordered many times versus what I received this time with layers cut in it. Someone on Soul Lady's end messed this wig up and I reported it. The response I received was I am measuring it incorrectly. Clearly, the wig I've ordered many times does not have any layers in the back. The wig I received does. The quality control check failed me as a customer and I can't use the wig because it looks stupid. It's higher in the back which is a style I don't wear. I'm out of money and am very frustrated, as I've given all of my wig business to Soul Lady. I am willing to return their damaged wig, but I have not heard anything back about that. I've trying to figure out how I can reuse my old wig in the meantime.
How can I submit the pics and video showing it was cut in the back which is why I initially reached out to communicate this problem. You guys told me I was measuring it wrong when clearly, it’s shorter because of the back. The order number is ORDER #SL37954. I first reached out on September 18, 2025 by email.
September 15, 2025
Unprompted review
Reply from SOUL LADY
Hi Brenda,
Thank you for sharing your feedback, and we deeply apologize for the inconvenience and frustration you've experienced.
To help us investigate this further and resolve the issue as quickly as possible, could you kindly provide your order number and any pictures that clearly show the difference between the wig you’ve received and the previous ones? Please feel free to contact us by email service@soulladywigs.com. This will help us better understand the situation and address it promptly.
Best regards,
Soul Lady Wigs
Medical Wig
My wig is the right color and very soft. I will have to get it cut, too long for me. I wish it had more curl. I have a medical wig that is curly so all I do is wash and wear. I am elderly so I cannot manage a curling iron. Hopefully I can find a wig stylist to help me with my dilemmas.
September 18, 2025
Unprompted review
Reply from SOUL LADY
Hi Mona,
Thank you so much for your kind review! We're glad to hear that you love the color and softness of your wig.
We offer wigs in a variety of lengths, so next time, please consider choosing a shorter one for your preferred style.
I'm so happy you find a stylist who can customize it to your perfect look, and if you ever need any assistance or advice on caring for your wig, please don’t hesitate to reach out. We’d love to help you have the best experience with your wig!
Thank you again for your feedback, and we look forward to serving you in the future.
Best regards,
Soul Lady Wigs
That this is not a black company
Send wig back waiting for refund of $166.00 plus taxes. See tracking #1z72E486037795081 sent 9/22/25
EOD 9/26/25. Please advise of process of refund. Thank you
August 29, 2025
Unprompted review
Reply from SOUL LADY
Dear Penny,
We are very sorry for the inconvenience you experienced. We provided the return address on September 18, but unfortunately we did not receive your return tracking number, which caused a delay in processing your refund.
We have now located your returned package using the tracking number mentioned in your review, and your refund will be issued today.
Thank you for your patience and understanding.
Best regards,
Soul Lady Wigs Team
The wig’s texture was totally different…
The wig’s texture was totally different than advertised. Easily tangled and shed a lot. I loved the salt and pepper blend but was totally dissatisfied with the quality control of the wig
September 20, 2025
Unprompted review
Reply from SOUL LADY
Hi, Faleasya,
We are very sorry to hear about your disappointment. All of our wigs are made from 100% human hair. Please kindly note that a small amount of shedding is normal for human hair wigs, but we want to ensure the product you received meets our quality standards.
Could you please provide some photos of the wig you received? We will carefully compare it with the product shown on our website. For further assistance, please contact us directly via email at service@soulladywigs.com. We’ll be happy to help resolve your issue as quickly as possible.
Thank you for your patience and understanding.
Best regards,
Soul Lady Wigs Team
I don't think I received the unit
I don't think I received the unit I ordered and I don't know how to return it without incurring more cost.
September 14, 2025
Unprompted review
Reply from SOUL LADY
Hi MeeMee,
We truly apologize for the inconvenience and frustration you've experienced. We understand that you were not happy with the wig and that the return process felt challenging. Please know that we strive to provide the best possible customer service, and we will review your feedback to improve our procedures.
Our return policy is designed to ensure both quality and hygiene, and we try to accommodate all returns in accordance with our guidelines.
We sincerely appreciate your feedback and will work to enhance our return process. If you have any more concerns or questions, please feel free to reach out.
Best regards,
Soul Lady Wigs
I really like the wig
I really like the wig, received a lot of compliments, look forward to buying more, Thank you.
September 19, 2025
Unprompted review
Reply from SOUL LADY
Hello Sharion,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your wig and are receiving compliments. Your support means a lot to us, and we can’t wait to help you find your next favorite style.
Best regards,
Soul Lady Wigs
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