I ordered the drawstring ponytail and it looks exactly like my hair. I prefer the natual look and love my gray. The ponytail blends with my hair very well. I have ordered so many ponytails and afro... See more
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Review summary
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My experience is very great with lady soul wigs I have been buying wigs for many years and I am very truthful none like this company people don't even know that I am wearing wigs my hair is white and... See more
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I purchased Sonya, words cannot express how very happy I am.This wig is simply stunning with just the right color (not overly gray) if you’re looking for a subtle touch. It came beautifully packaged w... See more
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Absolutely love this wig! ⭐⭐⭐⭐⭐ The quality exceeded my expectations. The hair is soft, full, and looks very natural. It was easy to style, fits comfortably, and I look forward to receiving many comp... See more
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Company details
About SOUL LADY
Written by the company
SOUL LADY is a trusted brand in providing premium quality human hair wigs. Our brand is dedicated to empowering women to feel confident and beautiful by offering a top-notch selection of human hair wigs that cater to our customers' unique needs.
SOUL LADY provide short bob wigs, classic bob style and trendy chic bob styles, 13x4 lace front wig, 13x4.75 lace front wig, 13x6 lace front wig, full frontal wigs, 360 lace wigs, 4x4 lace wigs, 5x5 lace wigs, 4x6 lace wigs, and we provide wig-custom service, you can easily custom your ideal wigs. SOUL LADY also have 10A grade virgin hair weave, hair extensions, we will upload them to our site soon.
We've built our own warehouse in GA, that means we will have the ability to provide a faster free shipment soon. High quality service will always be the first and most important thing that SOUL LADY provides to customers.
Shop with confidence at SOUL LADY and find your perfect look today.
Contact info
30566, Oakwood, United States
- +1 646-821-7855
- service@soulladywigs.com
- soulladywigs.com
4.0
Great
523 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Anna was very helpful
Anna was very helpful and has gone above and beyond duty, that I truly appreciate. She worked with me to help to make an effort to expedite my order so I receive it prior to traveling and for that I am grateful,, Anna is a great person with a good heart,, help me keep hope alive 💕
November 16, 2025
Unprompted review
Reply from SOUL LADY
Hi Ava,
Thank you so much for your wonderful feedback! We’re truly grateful for your kind words. Anna will be thrilled to know that her efforts made a difference. We’re very happy we could help expedite your order so you could receive it in time for your travels. Your trust and encouragement mean a lot to us. Thank you for keeping hope alive — we’re always here for you whenever you need us.
Best regards,
Soul Lady Wigs
My 1st Soul Lady Wig!
I received my 1st wig from Soul Lady Wigs and it is beautiful! It arrived sooner than I expected, but I needed a larger size. I contacted their Customer Support and they took good care of me quickly! My agent was Sophia. She was very pleasant, patient and helpful. I am completely satisfied and I already ordered another wig from Soul Lady Wigs!
November 8, 2025
Unprompted review
Reply from SOUL LADY
Hi Sharon,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that your first Soul Lady wig arrived beautifully and even sooner than expected. We're also glad that Sophia was able to assist you quickly with getting the right size — she’ll be so happy to hear your kind words!
We truly appreciate your trust and are delighted to know you’re completely satisfied. Thank you for placing another order with us — we can’t wait for you to enjoy your next wig as well!
Best wishes,
Soul Lady Wigs
My first wig was exactly what I needed!
My first wig was exactly as I needed. I put my dreads underneath my wig so I need a larger cap. The second order there was a mix up and I received a regular sized cap and needed to return it. In the meantime I saw a third wig that I was contemplating when a customer service rep from Soul Lady called to see if everything was fine. She helped me with returning the second wig and gave me a discount on the third as well as helped with getting the correct size for it ordered. I am a more than satisfied customer. Wished more companies operated like this and they even are in another country! Looking forward to my replacement wig and future purchases!😊
November 10, 2025
Unprompted review
Reply from SOUL LADY
Hello Tami,
Thank you so much for your amazing feedback! We’re truly happy to hear that your first wig fit your needs perfectly and that our team was able to assist you with the mix-up on your second order. Making sure you receive the right cap size and feel confident with your
purchase is very important to us.
We’re grateful for your patience, and it was our pleasure to help you find the perfect third wig — and to make the process a little easier with a discount.
Your kind words mean a lot to our whole team, and we’re honored to have you as part of the Soul Lady family. We can’t wait for you to receive your replacement wig and we look forward to serving you again soon!
Warm regards,
Soul Lady Wigs
Very good customer service
Very good customer service! Dan was very helpful to me and very patient when she helped me complete my order. I will become a regular customer. We live at the junction of Montana
November 11, 2025
Unprompted review
Reply from SOUL LADY
Hello Joyce,
Thank you so much for your kind review! We’re delighted to hear that you had a great experience. Providing helpful and caring service is always our priority.
We truly appreciate your support and are honored to welcome you as a regular customer. Sending our warmest greetings all the way to Montana, and we look forward to serving you again soon!
Best regards,
Soul Lady Wigs
I received a wig that was nowhere near…
I received a wig that was nowhere near what I ordered and customer service played games with me until I got so frustrated that I gave up and took a loss of almost $200, I find it hard to believe that I am the only one to have a major problem with this company, I would never ever do business with them again.
July 16, 2025
Unprompted review
Reply from SOUL LADY
Hello Gloria，
Thank you for sharing your feedback. We sincerely apologize for any disappointment you experienced with your recent purchase and for any inconvenience caused during the return process.
To help us resolve this issue quickly, could you please send us photos showing the difference between the wig you received and what you ordered?
We want to clarify that we have reached out to you multiple times via email and text and even provided the return address directly, but we never received a response from you. Our goal is always to resolve issues fairly and promptly, and we regret that we were unable to connect with you in this case.
If you have any further questions, please don’t hesitate to contact us at service@soulladywigs.com. Thank you for bringing this to our attention — we truly want to make things right.
Best regards,
Soul Lady Wigs
I received 2 beautiful wigs that were shipped within 2 days
I received 2 beautiful wigs that were packed so nicely in a fancy box tied with a ribbon. The most surprising thing was how quickly they were shipped. I made my purchase on a Monday and received my order on Wednesday, super fast. Soul Lady has a large selection of lovely human hair wigs so you have a great choice and are very likely to find what you like.
November 5, 2025
Unprompted review
Reply from SOUL LADY
Hi Dolores,
Thank you so much for your wonderful feedback! We’re thrilled to hear you loved both wigs and that they arrived so quickly. We always do our best to ship fast and package each order with care. It means a lot to know you enjoyed the unboxing experience!
We truly appreciate your support and hope you continue to find more styles you love in our collection.
Best regards,
Soul Lady Wigs
This simple but stylish hair is enough…
This simple but stylish hair is enough to upgrade any look.
November 5, 2025
Unprompted review
Reply from SOUL LADY
Hello there,
Thank you so much for your lovely review! We’re so happy you love the style — sometimes simple and chic is all you need to look amazing!
Enjoy your new look, and we can’t wait to serve you again soon. 💖
Best wishes,
Soul Lady Wigs
I ordered two wigs and am blown away at…
I ordered two wigs and am blown away at the quality of this hair! I will definitely be ordering from this company again.
November 7, 2025
Unprompted review
Reply from SOUL LADY
Hello Patrice,
Thank you so much for your wonderful review! We’re thrilled to hear that you love the quality of your wigs. Your satisfaction means everything to us! We truly appreciate your trust and can’t wait to have you shop with us again soon.
Best regards,
Soul Lady Wigs
Customer Support Team available to resolve issues with orders
I followed their directions and went to my local Post Office to ship the item. However, the postal employee informed me that the address you provided — 4507 M Stringer Rd. #200, Oakwood, GA 30566 — does not exist and cannot be processed for delivery. I did everything I was suppose to do. I want a full refund.
Update: The address do exist, however it doesn't have a postal box. Soul Lady responded and advised me to ship through USP instead. The package was shipped. Soul Lady informed me, once they received the package, they will give me a full refund. I am satisfied with the resolution. Their customer support responded to every email I sent. Thank you Soul Lady support.
October 28, 2025
Unprompted review
Reply from SOUL LADY
Hi C. Long,
We’re truly sorry for the inconvenience you experienced. The return address you received is valid.
Please try using a different shipping carrier (such as USPS) to complete your return. Once the package is on its way, please share the tracking number with us so we can make sure you receive your full refund promptly.
Thank you for your understanding and patience.
I have ordered hair and it was by…
I have ordered hair and it was by accident. My laptop was lagging with internet and my screen was slow, I thought I order the right hair but instead I had ordered the wrong hair. Soul lady customer service were very responsive and act quickly to try solve the problem and refund me fully refund and offer to take my new order too. I recommend soul lady
October 3, 2025
Unprompted review
Reply from SOUL LADY
Hi Suad,
Thank you so much for your kind words and recommendation! We’re so glad our team was able to assist you quickly and make things right. Your satisfaction means the world to us. We look forward to helping you again with your next beautiful hair purchase!
Best regards,
Soul Lady Wigs Team
Anna is absolutely fabulous
Anna is absolutely fabulous. Her customer service skills are second to none. From the beginning she reached out to make sure my orders were correct and then I changed my address to a different country and they delivered to Thailand!! I am overjoyed with the service I received. Now let's talk hair! Omg , I've been wearing human hair wigs for over 30 yrs and I've been a cosmetolgist for 46 yrs therefore i can sincerely speak about quality hair! This soul lady brand is phenomenal , now im mostly gray, still a diva i may add, so my hair has to be right. I ordered a custom salt and pepper and it is beautiful! Im going to post on my you tube channel soon. Omg!! Thanks Anna! I will be shopping here for all my hair needs. I may visit since im in Thailand. Highly recommend ladies!! 🥰
November 4, 2025
Unprompted review
Reply from SOUL LADY
Hello Janet,
Wow, thank you so much for your amazing feedback! We’re beyond happy to hear how satisfied you are with both the service and your custom Salt & Pepper wig.
It truly means a lot coming from someone with your experience in hair! We can’t wait to see your YouTube post — and if you ever visit, we’d love to meet you in person.
Thank you for trusting Soul Lady and for sharing your beautiful energy with us!
Besr regards,
Soul Lady Wigs
I love Soul Lade
I'm so happy I came across Soul Lady on Facebook. Their low maintenance, wear straight out the box, grey colored wigs are just the magic I was looking for! I just purchased my second wig from them and it's fabulous. They also have great packaging and delivery.
November 2, 2025
Unprompted review
Reply from SOUL LADY
Hello makeda,
Thank you so much for your kind words! We’re so happy to hear that you love our wigs and that you found exactly what you were looking for!
Your support means the world to us — enjoy your fabulous new look!
Best wishes,
Soul Lady Wigs
I love my new wig
I love my new wig. It's so perfect that I started wearing it the day I received it. It was delivered in less than 4 days.
November 1, 2025
Unprompted review
Reply from SOUL LADY
Hello Jody,
Thank you so much for your wonderful feedback! We’re so happy to hear that you love your new wig and started wearing it right away. We always do our best to ensure fast delivery and a perfect fit. Enjoy your beautiful new look, and we can’t wait to serve you again! 💖
Best regards,
Soul Lady Wigs.
Great designs with no compromise
Great designs with no compromise, effortless & realistic and affordable
November 1, 2025
Unprompted review
Reply from SOUL LADY
Hi Jan,
Thank you so much for your kind words! We’re thrilled that you appreciate our designs and quality. At Soul Lady, we believe beauty should never come with compromise. Your support means the world to us!
Best wishes,
Soul Lady Wigs
Soul Lady is the BEST!!
I have quite a few units from Soul Lady! They are the BEST when it comes to human hair wigs! I love doing business with them. They have great customer service also!
October 24, 2025
Unprompted review
Reply from SOUL LADY
Hi Jane,
Thank you so much for taking the time to share your positive experience! We’re thrilled to hear that you love your Soul Lady wigs and that our team has provided the excellent service you deserve.
We’re honored to have you as one of our valued customers, and we can’t wait to serve you again soon.
Warm regards,
Soul Lady Wigs.
Hair Loss Struggle Abated
I am struggling with hair loss since my cancer journey. My hair was very thick and curly once upon a time. When I found toppers, I hoped they would be a solution to my dilemma. The first one I bought from you was much closer to the color and texture of my natural hair but not quite. Your kindness and persistence helped me find a topper that is much closer to my natural color. For that I am very grateful.
October 26, 2025
Unprompted review
Reply from SOUL LADY
Hello Judy,
Thank you so much for sharing your story and for your kind words. We’re truly touched to know that we could help you find a topper that brings back a bit of your natural look and confidence. Your strength and grace inspire us.
Wishing you continued healing and beauty on your journey — we’re always here whenever you need us.
Warm regards,
Soul Lady Wigs.
Return Process...SIMPLE
I've purchased three wigs and have been pleased with all three! My last purchase of braiding hair wasn't what my braider suggested, so I had to return it. No problem, Soul Lady made the process seamless!
October 10, 2025
Unprompted review
Reply from SOUL LADY
Hello Nichole,
Thank you so much for your wonderful feedback! We’re so happy to hear you’ve enjoyed your wigs and that the return process was smooth and easy for you. Your satisfaction means the world to us, and we truly appreciate your continued support of Soul Lady!
Best regards,
Soul Lady Wigs.
Soul Lady stayed in touch with with…
Soul Lady stayed in touch with answering my question and with quick response. I feel that you heard me! Thank you
Joanne
September 17, 2025
Unprompted review
Reply from SOUL LADY
Hi Joanne,
Thank you so much for your kind words! We’re thrilled to hear that our team was able to answer your questions quickly and that you felt heard. Your feedback truly means a lot to us.
We look forward to serving you again soon!
Warm regards,
Soul Lady Wigs Team
My Second Legitimate Review
The company promised me a full refund, including the high cost of having to return the Unit to delete my review. To date, I have not received the entirety of the refund and they have blocked me from contacting them.
October 22, 2025
Unprompted review
Reply from SOUL LADY
Hi MeeMee,
We’re very sorry for the frustration you experienced — that’s certainly not the experience we want for our customers.
According to our records, a full refund was processed on October 22. Please check your bank account carefully, as processing times may vary. Our service team has already sent you the refund confirmation screenshot via email.
As explained in our Return & Exchange Policy, customers are responsible for return shipping. We appreciate your understanding on this matter.
If you have any further questions, please don’t hesitate to contact us at service@soulladywigs.com. Thank you for bringing this to our attention — we truly want to make things right.
Warm regards,
Soul Lady Wigs Team
the hair is beatinful and full/ just…
the hair is beatinful and full/ just wanted the brown hair to be more of a light brown like my afro wig which i love
July 9, 2025
Unprompted review
Reply from SOUL LADY
Hello Beverly,
Thank you so much for your feedback! We’re so glad you love the fullness and beauty of your hair. We appreciate your note about the brown shade — we’ll share that with our team for future updates. So happy you’re enjoying your Soul Lady wigs!
Best regards.
Soul Lady Wigs
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