Sound-Affair Reviews 419

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting their superb condition and great value. Many people commend the staff, particularly James, for being professional, friendly, knowledgeable, and providing outstanding service. The payment process is frequently described as quick, fair, and straightforward, with instant bank transfers being a common positive point. However, some customers also noted issues with product functionality, experiencing malfunctions with their purchased items. Additionally, a few individuals expressed concerns about shipping costs, feeling that they paid more than the actual postage expense.

What people talk about most

Product

Clients share positive opinions on product quality and condition. Many reviewers are happy with their... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise James for his... See more

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency.... See more

Price

Users describe positive interactions with price, often highlighting fair and generous offers for their items.... See more

Payment

Reviewers mention positive feedback about payment. Customers frequently highlight the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sold my beogram 7000/4500 turntable to sound affairs,a good price agreed, Equipment picked up by james at a convenient day and time. Money transferred and recieved straight away before james left m... See more

Rated 5 out of 5 stars

Honestly brilliant - AI suggested this company might be interested in my old B&O cd player that had been under a blanket in my garage for about 5yrs! Finally, we’re doing a big reorg and decided to “... See more

Rated 5 out of 5 stars

I contacted Sound-Affair through their website to see if they'd be interested in purchasing my old B&O hifi. They responded promptly and after sending them through a few photos they came back with an... See more

Rated 5 out of 5 stars

Had some old B&O speakers and HiFi system. The whole process was simple - all I needed to do was to email pictures of the items and I was given a quote which was honoured upon collection. James was su... See more


4.9

Excellent

TrustScore 5 out of 5

419 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

All in all a great deal

I took a couple of quotes from different companies and sound affair was a little above. Add in the service around delivery of appropriate packaging and organisation of returns and this was an easy transaction.
The placement of agreed price was swift.
All in all a great deal.

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

5 Star service

I found myself with a B&O 9000 and 2
BeoLab6000 speakers in the house I purchased. As I didn’t need them, I found Sound Affair via Google . I sent the details and was given a price and a collection date . James arrived checked and took the equipment and paid the previously agreed upon price on the spot. Superb service and a pleasure to deal with

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Very rapid service

Very rapid service - ordered on Saturday evening and delivered on Tuesday morning. The packing was superb - I defy the worst courier ever to damage the goods. I'm not going to review the Beolab 4000 speakers, which are as good as expected, but they were in exceptional condition as described. They even came with power leads which I wasn't expecting (though I hoped). All-in-all a great experience and it won't be the last time I use Sound-Affair.

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Sale of my B&O kit

Very fair price offered to me for some B&O equipment that I was parting with. Process was very smooth, with Sound-Affair sending me suitable boxes and packaging material and arranging for their subsequent collection. Payment made straight to my account.

Would definitely recommend!

October 2, 2024
Unprompted review
Rated 4 out of 5 stars

James came and collected my old B and O…

James came and collected my old B and O system, informing me all the way of his progress. Very chatty and nice to know that my music system would be loved by another client somewhere in the world. Gave me cash on collection as agreed and it was fab to know that it was going to be used again

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Good communication

Good communication - James is easy to deal with . Sad to see my B&O go but it is clearly in good hands with James. Great experience.

September 13, 2024
Unprompted review
Rated 1 out of 5 stars

Order never recieved

Unfortunately, I ordered some shipping boxes for my Beolab 8000's and never received anything. I tried reaching out multiple times via email and never heard back. I am just out $183 USD for my order.

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

Very prompt response and good overall experience.

Very prompt response to my enquiry. Very personable service and dealt with the collection very promptly. I was happy with the price offered and the overall experience. If you have old B&O equipment and are looking to sell it, this is an excellent way to do so.

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

James has real knowledge and experience…

James has real knowledge and experience with the products he offers, and is able to give valuable advice on setting up a system to suit your needs. ordering was quick and simple, and delivery faultless. Can not recommend highly enough.

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Really easy and simple service

Really easy and simple service. James was professional and friendly and made everything very straightforward. I sold a few old B&O sound systems to him, he gave me a quote beforehand, then came and had a look and made payment on the spot.

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, products exactly as described, freight was fast and efficient even though the destination was Australia, items arrived well packaged, through customs quickly, the whole process was seem less, and would have no hesitation doing business again.

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from James

Great service from James, both in terms of the packaging/delivery, but also in the Q/A during and after purchase of my BeoSound 9000 mk2.
Very happy with everything and looks/sounds fantastic.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

A great experience dealing wit Sound-Affair

From the moment that I contacted Sound-Affair and they made me an offer my my Bang and Olafsen system they were totally honest and upfront. An offer was made and accepted and even though a couple of faults developed on the system while discussions about shipping etc were being made, they kept to their promise. Packing boxes were sent and returned at their expense , all shipping arrnged. The agreed price was paid into my account once they had received the delivery. The whole thing was conducted with professionalism and friendliness, both over the phone and online. I would have no hesitation on recommendiny the company, and James, to anyone wishing to deal with them

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

A pleasant experience

SA gave me a fair quotation on the products I had. They sent me a label for the boxed product and the carrier collected on a date to suit me. after checking and testing I received the cash in my account one day later. a pleasant experience from start to finish.

July 15, 2024
Unprompted review

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