Sound Advice Hearing Reviews 

140
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly friendly, helpful, and professional, making every interaction pleasant. Many highlight the excellent service, noting its thoroughness, efficiency, and the caring approach taken by the team. Reviewers appreciate the comprehensive explanations and personalized attention, ensuring they feel comfortable and well-informed throughout their visit. The company is highly recommended for its expert advice on products, offering modern hearing aids without pressure to purchase. People value the commitment to after-sales support, including annual follow-ups, adjustments, and even home visits when needed. This dedication ensures customers receive optimal benefits from their hearing aids, significantly improving their quality of life.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism and expertise of the... See more

Product

Reviewers mention positive feedback about the product, with many finding the hearing aids vastly superior to... See more

User experience

Clients share positive opinions on the user experience, often describing it as pleasant and excellent... See more

Customer service

People report positive experiences with customer service, highlighting the excellent care and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found Sound Advice 6 years ago and have found the whole team always extremely friendly and helpful. Now needed hearing aids replaced, saw Gemma who tested hearing and explained more modern aids a... See more

Company replied

Rated 5 out of 5 stars

My wife and I have both been fitted with Heating AIDS from Sound Advice Hearing in Horncastle - myself most recently ! Simon is wonderful as indeed are all his Staff at the Horncastle Shop. He is mo... See more

Company replied

Rated 5 out of 5 stars

I've been seeing Derek for 9 years now and have just had my most recent hearing test and adjustment. As always the service and attention to detail is excellent and I always leave knowing I am able to... See more

Company replied

Rated 5 out of 5 stars

Have used for last 5 years, Derek and Lorraine are always friendly, courteous and thorough during a hearing reviews. Although my hearing aids are a few years old, they are still in good condition an... See more

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Sound Advice Hearing are an independent audiologist, with branches around the UK. Being independent means we offer the highest levels of service and aftercare, with much shorter waiting times than many other options people face when looking for hearing tests and advice on hearing aids. It also means we work with multiple, world-leading manufacturers, offering our patients a fantastic range of hearing aids, including all the latest technology. We are not limited to just one or two brands. By choosing an independent audiologist such as Sound Advice Hearing you are choosing the highest levels of trust, quality and customer service. Hearing loss can have negative impacts on individuals for many different reasons. Looking after your hearing can ensure you don't miss out on those important social, leisure and communication opportunities. We are here to discuss your individual needs with you, and find the right solution for you, your lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

140 reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(140)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class experience

The receptionist is very welcoming and helped me to decide to use this Practice, rather than one of the High-street retailers.
It was very very good advice as the audiologist is exceptional. Very thorough and patient with my questions. Follow-up appointments were equally good.

June 19, 2025
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi Pauline,
Many thanks for your review. There are indeed many advantages to an independent audiologist over a High Street chain, and I am sure you will see these for yourself.
Many thanks for choosing Sound Advice Hearing.
Best wishes
The SAH Team

Rated 5 out of 5 stars

Visited last week for the annual…

Visited last week for the annual review. A courteous and thorough review of the hearing aids and a retune making everything much better. Would always recommend the independent over the chain supplier.

June 19, 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi Geoffrey,
Thank you so much for taking the time to leave us a review. We strive to offer the best customer service, giving each person the time and care required for their journey - something not always available in some, less-personal, chains.
Best wishes
The SAH Team

Rated 5 out of 5 stars

A good professional service

Easy to communicate with and all staff understanding and professional. Good service. Audiologist Simon, patient and helpful. Explains processes well. On-going help offered and willing to answer queries anytime.

May 1, 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi David,
Thank you very much for taking the time to leave us a review. They are an incredibly caring and knowledgeable team there, ready to help and answer any questions when needed.

Best wishes
The SAH Team

Rated 5 out of 5 stars

Time to upgrade my hearing aids

My hearing aids were over seven years old. Rather than pressurise me into buying new ones Jess tried her best to improve them. A two week free trial of Widex Allures convinced me it was time for an upgrade. Jess is great a working with you to get the settings right. Highly recommend the team in Lincoln.

May 19, 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi Paul,
Thank you for taking the time to leave a review for Jess. At Sound Advice we will always offer honest and professional advice with no hard sales tactics.

The research and development into better hearing continues to make great strides, and Widex Allure is very much leading the way in providing the most natural hearing experience, so I am not surprised you have made this choice! Enjoy your better hearing :)

Best wishes
The SAH Team

Rated 5 out of 5 stars

They gave very Sound Advice!

Sound Advice Hearing have been very helpful in improving my hearing. In particular Louise is an excellent audiologist and smoothed out the initial adaptations to using aids in a manner that inspired great confidence. I would highly recommend the team and her specifically

May 15, 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi Julia,
Thank you for your review. There is no one-size-fits all hearing aid. Everyone's lifestyles and requirements are different, so taking the time to get everything set up right is of the utmost importance to ensure the best experience for you.
Please ask the team about our friend referral scheme next time you are passing.

Best wishes
The SAH Team

Rated 5 out of 5 stars

Excellent help

I have been wearing hearing aids for many years. Although my hearing is declining, I feel that I’m in the best hands at Sound Advice in Winchester. Louise is an excellent audiologist, very knowledgeable and excellent at her job. She is patient, explains everything clearly and in detail, and will leave no stone unturned to ensure your problems are resolved.
She fully understands that hearing loss is a hidden disability and has great empathy. I have seen her a few times and each time I have come away very satisfied with her service.

April 15, 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi Christiane,
Many thanks for taking the time to leave such a lovely, and spot-on review. They make a big difference to independent businesses like ours. Louise is incredibly knowledgeable and will only ever make recommendations in your best interests.
Please ask about our friend referral scheme next time you are in.
Best wishes
The SAH Team

Rated 4 out of 5 stars

Sound Advice are very professional

I found Sound Advice, to be helpful, friendly ,& Professional,
I can recommend them ,

April 18, 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi Audrey,
Thank you for your review. If you have any recommendations how we could have hit that 5 star review from you we always welcome feedback.

Many thanks
The SAH Team

Rated 4 out of 5 stars

Excellent service Friendly staff and…

Excellent service Friendly staff and they are very thorough at what they do .Def reccomend this company to my friends .

March 10, 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi Paul,

Thank you for your review. Much appreciated! We do have a friend referral scheme available that you might be interested in, with £50 M&S vouchers available for the referral. Full details & terms available from staff in the clinic.

I understand the only reason for the missing 5th star was the location from your residence. We moved away from the High Street a few years ago so it was more accessible, and so we could offer free parking to all patients. Something not available with the High Street branches. We do offer home visits (for a fee) if that would be more convenient for you in the future. Again, the clinic staff will be able to provide details for you.

Best wishes
The SAH Team

Rated 5 out of 5 stars

Experience of visiting in Parchment Street

The lady who dealt with me was kindly, courteous, and helpful. She patiently answered all my questions.

May 20, 2025
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi Ken,

Thank you for taking the time to leave a review. Louise is so knowledgeable and passionate about helping people with their hearing journeys.

Best wishes
The SAH Team

Rated 5 out of 5 stars

From the minute I walked in the door…

From the minute I walked in the door with my Mum today I knew I was in the best hands .
Gemma’s customer service welcome was so warm and caring and Karen was through to see us in minutes . Again Karen came across as a very empathic lady who showed genuine care towards my Mums needs .
Shortly after arriving we were introduced to the audiologist Suzanne .
These 3 ladies are all absolute stars and I could not be happier to have my Mums hearing in their hands .
The patience Suzanne showed was just fabulous and the way she explained everything was so informative and clear .
Well done ladies , you are certainly 3 jewels in the Sound Advice Hearing crown ⭐️⭐️⭐️⭐️⭐️

May 16, 2025
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi Debbie,

Thank you for the wonderful review. You have summed up what we strive to offer everyone who visits us, empathy and knowledge. Each person's hearing journey and needs are different. There is no one-size-fits-all approach with Sound Advice.

Best wishes to you both, and the team are always there for you.

The SAH Team

Rated 5 out of 5 stars

Best

The staff were extremely helpful and went out of their way to help me get the right aids. They thought it important that everything was the best it could be.

May 13, 2025
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi John,

Many thanks for taking the time to leave a review and share your experience of how we work at Sound Advice. Louise is impeccable!

Best wishes
The SAH Team

Rated 5 out of 5 stars

Total transformation of the business…

Total transformation of the business and my experience as a customer. Welcomed by a very friendly receptionist, made to feel comfortable and offered a drink. Pleasant chat before seeing Louise ( who I saw years ago when she worked for Boots and liked her then) Absolutely thorough hearing test, great explanation of the results, she made me feel like she really cared about my experience and was careful to explain everything. Perfect service , I look forward to going again, what a difference from before!

April 2, 2025
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi Bren,
Thank you for your review. They are a brilliant team offering the levels of service we strive to provide across our practices.
Best wishes
The SAH Team

Rated 5 out of 5 stars

Compassionate care

Compassionate care. Louise spent a great deal of time explaining my tests, results, and options, with no pressure at all to commit or be rushed.

March 10, 2025
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi Natalia,
Thank you for your review. Louise has such passion and care for what she does, with both personal and professional knowledge and experience. You are always in safe hands with her.
Best wishes
The SAH Team

Rated 5 out of 5 stars

Definitely recommend

Very friendly and helpful people. After waiting over a year for an appointment with the NHS to have my NHS hearing aids adjusted I gave up and purchased some from Sound Advice. The difference is amazing. I didn't realise how bad my hearing had got!

February 13, 2025
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Thank you for your review.
Reduced waiting times are, indeed, just one of the benefits of an independent audiologist. A year wait for an adjustment is not very practical at all. So please rest assured that if you require an adjustment in future we will fit you in at the earliest opportunity.
Best wishes
The SAH Team

Rated 5 out of 5 stars

Hear the Birds Sing Again

I have been lucky to hear well for most of my life, however, now in my 80’s I have found not being able to hear properly, particularly when in company, very frustrating and isolating too. It is therefore truly reassuring have an audiologist as competent as Louise now at the Parchment Street Hearing Centre. Not only is she an obviously caring person, but she is extremely thorough and meticulous, adjusting your chosen hearing aid with huge care in order to give you optimal hearing. Truly nothing seems too much trouble for her.

February 24, 2025
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi Rita
Thank you for sharing your wonderful experience with us. Hearing loss can indeed be very isolating, so I am pleased to read you have joined us. You are in extremely caring hands with Louise.
Best wishes
The SAH Team

Rated 5 out of 5 stars

Persistance in getting the right solution

Louise and the Winchester team encapsulate what a local independent audiologist should be: friendly, good listeners, good communicators, and solution focused.

I have had four appointments and have been given two different styles (and suppliers) to test and evaluate. Having a choice is a standout compared to high street chain audiologists who tend to have one prefered product supplier.

Louise's skills in matching the problem with the solution is no fluke as she has great professional qualifications and a personal knowledge of the hearing challenge.

Grant from Midhurst

February 22, 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi Grant,
Thank you for leaving this wonderful review. Being independent and being able to supply the right technology for everyone - regardless of manufacturer - is so important to us. Hence also offering the free trials.
I am pleased to hear of your experience.
Best wishes
The SAH Team

Rated 5 out of 5 stars

Exceptionally professional

Exceptionally professional, knowledgeable and caring. Thank you.

February 18, 2025
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi Peter

Thank you for your review. You have summed up nicely what we aim to deliver at every appointment!

Best wishes
The SAH Team

Rated 5 out of 5 stars

Friendly reception and professional care.

Friendly reception and efficient service by Lorraine.
Clear advice and professional ear wax removal by Derek. Genuinely believe that my hearing health is in safe hands.

February 12, 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi Brian,

Thank you for your review and for sharing your thoughts for others to see.

Best wishes
The SAH Team

Rated 5 out of 5 stars

What a great centre to go to to get…

What a great centre to go to to get your hearing needs sorted out very friendly made to feel at ease strait away got the right advice on what I required very professional and relaxed purchase would highly recommend them

September 17, 2024
Unprompted review
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Reply from Sound Advice Hearing

Hi Darren,
Thank you very much for sharing your experience of your visit. Reviews like yours mean a lot to our independent business. They are a great team there and I am pleased (but not surprised!) that you had a positive experience.
Best wishes
The SAH Team

Rated 5 out of 5 stars

Excellent service very knowledgeable…

Excellent service very knowledgeable highly recommend

February 3, 2025
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Thank you very much for taking the time to leave your 5 star review. Simon is truly brilliant at what he does.
Best wishes
The SAH Team

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